The reason to go here is the sales associate named Edgar. This guy is a machine. Able to serve…read morethree customers at once. There were technical difficulties at the corporate level and this guy stayed WAY after hours to make sure my service was up and running. This guy is this company's greatest asset.

I've been to this location three times and they have had a sign up saying that they are going to be…read moreback later. This is during business hours. I'm not sure why, maybe I'm just there when a single employee is going to the bathroom and it's my bad luck.

mark was a boss !he was absolutely incredible. he helped me with my iphone data port issues and he…read morewent above and beyond and exhausted every way to fix my issue. he spend a great amount of time, he was patient, and understanding and was relentlessly motivated to help me. he was fast, friendly, polite, and professional. gave me exact eta of my repair. went to go grab lunch came back picked up the phone and it was like new. all the team members were great from greeting to pick up, everyone was so nice. thank you mark and everyone at the americana store. thanks again! a+++++

(Shopped 06/20/26 SA @ 7:30pm and several times before): I've taken small bites out of this apple…read moreat the Americana over the years! I seemed to have made the Apple The Americana At Brand my go-to location for various accessories for my laptop in recent years. I found it odd that there were two Apple stores within less than a mile apart (this one at the Americana, and the other at the Glendale Galleria across the street), but I personally felt this one was the "sexier" one of the two. My Apple product admiration only extended to their laptops, AppleTV, and their awesome iPod line before mine was stolen and the line later discontinued. I was still a long holdout for their mobile phones because dammit, my Samsung phones have always done the job and more for me, so why change? In my personal experience with Apple products, they have lasted a long time and rarely did I ever need repairs. Sadly, it was the latter that has brought me to this store of late. Would this location be the apple of my eye!? PURCHASE(S) USB-C To USB Adapter ($19.00): I recently bought a new MacBook Air laptop after my MacBook Pro laptop of over 7 years started to show its age. As was always the case whenever Apple came out with new products, they always changed or "updated" some of their proprietary elements such as ports or the outright removal of favorable ones all for the sake of "progress". In this case, I needed this adapter for an external hardware I used to transfer data and files. This wasn't a really big deal, especially since the cost was reasonable, but the fact I had to do it in the first place irked me. Magic Keyboard w/Touch ID ($149.00): This purchase came about as an end-around to continue using my MacBook Pro laptop when the keyboard suddenly started failing after my "lil black beast" stepped on it with his mammoth-like paw (I still love the kooky guy!). Over time and seemingly in an odd systematic way, certain keys started to stick (i.e. a row of "m" would start to appear, then the letter "r" had a turn, and lately the cursor arrows didn't want to take me anywhere). Thankfully, this proved to be a cheaper option than a full-blown repair, but having to travel with an extra piece of hardware has been the drawback. SERVICE Once I entered, I was always greeted by an army of eager "Applites" similar to those I would jog past who stood outside the Scientology building on the sidewalk. Everyone I've dealt with have been courteous, friendly, helpful, and informative. The time I took my MacBook Pro laptop to have the keyboard accessed at the Genius Bar, the young salesperson had it thoroughly checked out and presented two options. The training staff must be proud of their efforts - thank you! PARKING (Varied; FREE this instance): I usually parked at the Glendale Galleria and simply walked across the street. Otherwise, there was plenty of validated and valet parking (rates varied) in the parking structure at The Americana - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE A clean large modern open one-level floorplan with displays and products all along the interior walls as well as on tables as you walked from one end to the next. It was like an electronic candy store with all of the bells and whistles. Plenty of natural lighting entered through the large tall tinted wall doors and windows while electric ceiling lights covered the rest. There weren't any TVs nor could I recall any background music over the chatter of customers and the sound from outside. ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Apple The Americana At Brand served its purpose for me, and although I hoped not to have to return any time soon, they proved themselves to me. Generally speaking, the products kicked arse albeit at a costly price in most cases; however, the longevity spoke for itself (at least in my experience). They also appeared to have nearly the complete product line on display for purchase. Lastly, the customer service was always top-notch, I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $185.00 BEFORE any discounts, points usage, and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS

If you want a fast and easy way to get an upgrade and set up your device. If you want great…read morecustomer service. If you want to take the hassle out of getting a new device come to this location. They specialize in a certain experience. This store is made a complete turnaround from 2 years ago.

Zachary is the best person ever. He worked so hard to get our phone set up even when the parent…read moreVerizon company was being completely impossible through my old phone. Truly above and beyond service. I'd give 10 stars if I could.

This is a great UPS store but tbh, I've had good experiences at all of them. Rose, the owner, is…read moresuper helpful and always has both counters going, while she helps with more complex things. I really appreciate that she's always got the store fully staffed, she must be pleasant to work for. It's always clean & fresh, floors vacuumed, counters clean etc. I wish there was more parking but that's not her fault. It's soo convenient having this here, Amazon makes returns a breeze, I'm here every week!

Charging $3.99 for an "email fee" to print a one-page UPS label which is $95cents is total…read morenonsense. I drafted the email, attached the pdf label and sent it, so why do I get charged for an email that your employee is just opening and clicking print? Have some respect for your customers and stop ripping them off.

Super friendly. So nice to have a place that feels very mom and pop and cares. Off the beaten path…read moreacross from CVS

I personally give a 5 star the service requested was very good good staff value is good the staff…read morename was Rick amazing experience overall. Highly recommend to everyone!!

Jose is a super cool dude and hooked me up with a new phone line for a great price and no…read moreactivation fee. He took time to explain everything to me. Would definitely go back for my family's cell phone needs.

Everyone here is amazing... Jose is always very knowledgeable with any questions regarding…read moreelectronics and tech ... absolutely recommended

Don't trust anyone giving this UPS store a 1-star review... I've been a loyal customer for the past…read moredecade, and Nevine, and every other employee is not only a consummate professional, but is courteous and goes above and beyond to problem solve. This UPS location is my absolute favorite! - Grab a free empty box out front before you come in... no need to purchase a new one! - There's plenty of parking and a Starbucks next door... if you woke up on the wrong side of the bed find a mostly clean bathroom and free ice water 30 feet away! - Forgot scissors, tape, a print out? No problem, they have all that and for free. - Asking an honest comparison question about UPS vs USPS vs FedEx, ask away! They honest and helpful. And to all you sad-sack excuses for clowns, get a life! And also stop using AI to write your negative reviews... so lazy! So sad and lazy! We're all SUPER sorry that you chose to come to the UPS store when was busiest, apologies that you didn't get a free appetizer for dressing up fancy and flirting your way through the foyer, and too-bad-so-sad if you think your time is more precious than anyone else. Too many tears running mascara down your face? It's time to admit it to everyone: yes, this is an intervention... you have a serious Amazon addiction, and it's time to talk about it openly. Shaquille O'Neill is embarrassed at the size of your carbon footprint for Chrissake. And you harboring too much unsolicited logistics advice to boot? Wow, so much smarter than everyone, you must be a genius! If you think UPS can run its operations better, how about get a job at UPS and stop hiding behind your computer screen and absolute bullshit 1-star reviews. Elite Yelpers are the biggest and worst narcissists the internet has ever suffered... a designation reserved for small minded hypocrites. Just take a dump and move on, eh? Congratulations on shitting such delicious ice-cream... you're a rare bird indeed!

THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.