Karina from customer service is very impatient & misinformed. Even the worker that came to help my…read moregrandmother was arguing with Karina. If she hates her job then she shouldn't be working there.

I am a customer of Spectrum for years. The internet and home phone service are fine. The mobile…read morephone service is terrible and horrible. I could not send photo or it took hours to days to get it. I called customer service and I have to wait more than 30 minutes. On top of that none of the representatives could help, but caused me more problems. I also went to Spectrum store in Alhambra CA. Three people there did not helped plus super bad attitude.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Everyone we had contact with here was friendly and helpful. I'd been locked out of my iPhone and…read moreApple replaced my "mother board," and needed to have my phone number added back on (I couldn't remember my 6-digit PIN). Was thinking we were going to have to talk to customer service, but AUSTIN took care of everything for me...everything. My brain wasn't braining (disconcerting how lost I was without my phone), and he couldn't have been kinder! Calmly handled it all and made sure all was working before we left. Austin is a gem!

BEWARE! This store will slam you into applying for a credit card!…read more I came into to simply buy a new SIM card I had lost. I had a question about my bill. After looking at my bill, I realized there was not an issue and understood why the bill was hire than I thought. Sean, the manager, told me he wanted to check to see if I could earn some savings. He told me to open my T-Life account. Shame on me, I stupidly did it. He started pushing buttons in my account and said, "I can save you a lot of money. I just need to verify that the Social Security number we have on file is correct." STUPIDLY, I gave it to him, though I knew it was a BAD idea. Next thing you know, Sean is showing me that I will save me money by using the T-Mobile credit card for autopay. HE SLAMMED ME RIGHT UNDER MY NOSE. He applied for a credit card without my permission! I was shocked and told him how dare he (I may have dropped an F bomb). He said, "This doesn't affect your credit." Lifelock contacted me immediately asking if I had applied for a T-Mobile Capital One credit card. So, um, Sean you're dead wrong. Turns out, he is being instructed by corporate to do this. I am contacting an attorney. BEWARE!!

There's no one that knows the know's the complicated world cables connections and computers like…read moreVik! He has the brain of a scientist with a Doctrine in making your entire system work with you understanding it. He has a wonderful communicator and has tremendous pride in what he puts his name on. From the clean strapping on the wires when installed keeping a straight solid line throughout or the organized connections to your hub of components and most importantly when you call him it's him that answers. Whether it's an emergency during the weekend or late at night he is there for you. There's those certain people who you know they can get it done and Vik is as elite as they come. I truly believe he brings more value for the money being spent than any other and I've used several companies. They take your money then don't answer once things get offline!

Vick is the best. He's very well educated and his experience puts him at the top. Very nice guy to…read morework with. I had an issue with my telephone system and it was urgent turned out he also did some work on my network and security camera system. This is the guy to go to. Stop searching it took me years to finally find someone so reliable and knowledgable on in this technology. 5 stars is not enough !!!

If I could give Mike ten stars, I certainly would. Our church has been frustrated ever since the…read morepandemic began two-plus years ago. A member of our congregation set up a greeting that said our church was closed and to just leave a message. That congregant has moved away and we've been struggling with changing the phone message since. We have now been open for approximately a year-and-a-half and we wanted to have a phone greeting that reflected that message. Our NEC system is 30-years old but it's just like its members -- oldies but goodies. Thank you, Mike, for being so patient. You have literally been a Godsend.

I own a computer company and quite often we are challenged with various obstacles regarding…read morecabling. Several years ago I met Mike on a job and noticed his ability to run cable even to the most difficult locations. Everything was neat, clean and professional, so we exchanged business cards. Over the past several years, I have referred numerous customers to Mike and used his services personally on many occasions including my office. Not only is the work done in a timely manner, but every jack is labeled, terminated and tested. He even leaves several brand new spare patch cables! What a pleasure it is to come out to a job that has been cabled by Mike "The Phone Guy" and simply plug everything in and it works the first time. On several occasions I have referred Mike to customers with very expensive homes that required the highest professionalism for the installation and every job was done with surgical expertise, customer always pleased as punch, makes my job easier and don't let me forget to say that Mike is a licensed contractor, so you don't have to worry about some shady work that never gets completed. The only thing left I have to say is.. If you need a cabling job done right the first time, then I would absolutely without hesitation recommend you call Mike "The Phone Guy". He is an honest, hard-working professional whom I have dealt with for more than 15 years. Mike... YOU ROCK MIKE!!!

What a very professional company, speaking with the personnel at this company was joy, everyone was…read morevery nice and polite and professional, they provide great service and quality. I highly recommend them

As a small business, any commitment to services is incredibly thought out. I found Dove when I…read moreneeded them most and they have turned my office's communications around. Not only are they reliable, their services are consistent and their customer service is incredibly accommodating. I feel like they are on my side and they understand where I need to budget and where I can commit to additional expenses, never at the sacrifice of service on their part though.

Truly great experience with Anthony! from initial assessment…read moreall the way to the final delivery. Anthony rewired my coax cable through the house as well as adding few ethernet cables behind walls very clean and professional job! highly recommend!

I cut my Wi-Fi cable by accident…read more.... I called Anthony @ Phone Jack Medic & he was here in 2 hours. Reconnected my Internet wire within minutes! Very knowledgable, an amazing TroubleShooter, and an expert on bandwidth/latency/ Wi-Fi Standards! Highly Recommended!

I went to upgrade my phone because my device was old and damaged. I replaced the phone with a…read morenewer version of that phone, and also got a tablet they had on promotion. Next thing I know, I see my autopay showing over $300 per month. I called the customer care line and was informed that two additional phone lines, without actual phones, were added at $40 each. I thought it must be fraud, because I didn't add additional lines. I just replaced a phone and bought a tablet on promotion. They told me all I had to pay was sales tax. Mind you, the new tablet also got a phone line, which is normal, so that isn't an issue. After going back and forth with them claiming it wasn't fraud. Seriously, someone would like to pay for an additional phone line for $40 vs paying $9 a month for a cheap phone, on the line they already have? Be careful with their "promotions" since it may involve unnecessary charges and phantom phones.

I came in to buy a phone & pay in full. I waited over 30mins but the person helping me kept saying…read morethey cant get in the cage bc of the timer. 8 mins then 10 more mins but he kept telling me to just buy it through the app then he can get it when it opens but I couldn't trust I wouldn't be there another half hr. I didn't even need them to activate it. I just wanted to buy it & do it all myself. Absolutely annoying. So I left.

The technician, Josh, installed several Keystone jacks for me. He did a great job. Everything works…read moregreat. He was very friendly and very professional, and the price was very fair. Very pleased with their service. I highly recommend. Thank you!

Ari and his team helped me get better wifi in my 3 bedroom home in Topanga. I had no service there…read moreso having good wifi was crucial, however I had the router in my office and we had a bunch of dead zones throughout the property. The wifi was spotty in the kitchen or outside so if I was on a wifi call and walked outside my call would start cutting out. He set me up with a full mesh wifi system so the entire property, both inside and outside has full coverage wifi now! I definitely recommend Ari and tech hero if you're looking for a wifi upgrade.