Karina from customer service is very impatient & misinformed. Even the worker that came to help my…read moregrandmother was arguing with Karina. If she hates her job then she shouldn't be working there.

I am a customer of Spectrum for years. The internet and home phone service are fine. The mobile…read morephone service is terrible and horrible. I could not send photo or it took hours to days to get it. I called customer service and I have to wait more than 30 minutes. On top of that none of the representatives could help, but caused me more problems. I also went to Spectrum store in Alhambra CA. Three people there did not helped plus super bad attitude.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

BEWARE! This store will slam you into applying for a credit card!…read more I came into to simply buy a new SIM card I had lost. I had a question about my bill. After looking at my bill, I realized there was not an issue and understood why the bill was hire than I thought. Sean, the manager, told me he wanted to check to see if I could earn some savings. He told me to open my T-Life account. Shame on me, I stupidly did it. He started pushing buttons in my account and said, "I can save you a lot of money. I just need to verify that the Social Security number we have on file is correct." STUPIDLY, I gave it to him, though I knew it was a BAD idea. Next thing you know, Sean is showing me that I will save me money by using the T-Mobile credit card for autopay. HE SLAMMED ME RIGHT UNDER MY NOSE. He applied for a credit card without my permission! I was shocked and told him how dare he (I may have dropped an F bomb). He said, "This doesn't affect your credit." Lifelock contacted me immediately asking if I had applied for a T-Mobile Capital One credit card. So, um, Sean you're dead wrong. Turns out, he is being instructed by corporate to do this. I am contacting an attorney. BEWARE!!

Austin helped me out and he was the best! Very knowledgeable and super helpful. Was fast and…read moreefficient! Would definitely recommend coming to him with any phone problems :)

There's no one that knows the know's the complicated world cables connections and computers like…read moreVik! He has the brain of a scientist with a Doctrine in making your entire system work with you understanding it. He has a wonderful communicator and has tremendous pride in what he puts his name on. From the clean strapping on the wires when installed keeping a straight solid line throughout or the organized connections to your hub of components and most importantly when you call him it's him that answers. Whether it's an emergency during the weekend or late at night he is there for you. There's those certain people who you know they can get it done and Vik is as elite as they come. I truly believe he brings more value for the money being spent than any other and I've used several companies. They take your money then don't answer once things get offline!

Our Panasonic Phone System went out. I called Vic on a Sunday. He came out and told me what was…read morewrong. He ordered the replacement parts and a few days later fixed our system at home. Vic was friendly and very honest. He was dependable and very fair. I would highly recommend him to anyone needing phone repair. I have worked with many phone people. Vic was the best! Recently we moved our business in West Hollywood. Vic handled the installation of our new phone system. He was great! He was very reasonable in his pricing. He was very dependable and always on time when he was supposed to be there. Once again I would highly recommend Vic for anyone's phone issues.

If I could give Mike ten stars, I certainly would. Our church has been frustrated ever since the…read morepandemic began two-plus years ago. A member of our congregation set up a greeting that said our church was closed and to just leave a message. That congregant has moved away and we've been struggling with changing the phone message since. We have now been open for approximately a year-and-a-half and we wanted to have a phone greeting that reflected that message. Our NEC system is 30-years old but it's just like its members -- oldies but goodies. Thank you, Mike, for being so patient. You have literally been a Godsend.

I own a computer company and quite often we are challenged with various obstacles regarding…read morecabling. Several years ago I met Mike on a job and noticed his ability to run cable even to the most difficult locations. Everything was neat, clean and professional, so we exchanged business cards. Over the past several years, I have referred numerous customers to Mike and used his services personally on many occasions including my office. Not only is the work done in a timely manner, but every jack is labeled, terminated and tested. He even leaves several brand new spare patch cables! What a pleasure it is to come out to a job that has been cabled by Mike "The Phone Guy" and simply plug everything in and it works the first time. On several occasions I have referred Mike to customers with very expensive homes that required the highest professionalism for the installation and every job was done with surgical expertise, customer always pleased as punch, makes my job easier and don't let me forget to say that Mike is a licensed contractor, so you don't have to worry about some shady work that never gets completed. The only thing left I have to say is.. If you need a cabling job done right the first time, then I would absolutely without hesitation recommend you call Mike "The Phone Guy". He is an honest, hard-working professional whom I have dealt with for more than 15 years. Mike... YOU ROCK MIKE!!!

What a very professional company, speaking with the personnel at this company was joy, everyone was…read morevery nice and polite and professional, they provide great service and quality. I highly recommend them

As a small business, any commitment to services is incredibly thought out. I found Dove when I…read moreneeded them most and they have turned my office's communications around. Not only are they reliable, their services are consistent and their customer service is incredibly accommodating. I feel like they are on my side and they understand where I need to budget and where I can commit to additional expenses, never at the sacrifice of service on their part though.

I cut my Wi-Fi cable by accident…read more.... I called Anthony @ Phone Jack Medic & he was here in 2 hours. Reconnected my Internet wire within minutes! Very knowledgable, an amazing TroubleShooter, and an expert on bandwidth/latency/ Wi-Fi Standards! Highly Recommended!

Anthony provided good service in my previous home wiring up IP cameras, so naturally I decided to…read moreuse his services in my new home too. I contacted him back in June of this year and wanted two ethernet lines ran for some IP cameras. From the get go, he informed he was a busy guy and more into the commercial business side now, but would be able to help me. My scheduling was very flexible and I adjusted to whatever came up on his end. After a a couple of cancellations on his part, I just gave up. I gave him the benefit of the doubt since I am low on on totem pole compared to business jobs, but I wish he told me he couldn't do the job, instead of cancelling for one reason or another. Thanks for providing good service the first time around Anthony . Wish we could have done this job too.

I went to upgrade my phone because my device was old and damaged. I replaced the phone with a…read morenewer version of that phone, and also got a tablet they had on promotion. Next thing I know, I see my autopay showing over $300 per month. I called the customer care line and was informed that two additional phone lines, without actual phones, were added at $40 each. I thought it must be fraud, because I didn't add additional lines. I just replaced a phone and bought a tablet on promotion. They told me all I had to pay was sales tax. Mind you, the new tablet also got a phone line, which is normal, so that isn't an issue. After going back and forth with them claiming it wasn't fraud. Seriously, someone would like to pay for an additional phone line for $40 vs paying $9 a month for a cheap phone, on the line they already have? Be careful with their "promotions" since it may involve unnecessary charges and phantom phones.

I came in to buy a phone & pay in full. I waited over 30mins but the person helping me kept saying…read morethey cant get in the cage bc of the timer. 8 mins then 10 more mins but he kept telling me to just buy it through the app then he can get it when it opens but I couldn't trust I wouldn't be there another half hr. I didn't even need them to activate it. I just wanted to buy it & do it all myself. Absolutely annoying. So I left.

The technician, Josh, installed several Keystone jacks for me. He did a great job. Everything works…read moregreat. He was very friendly and very professional, and the price was very fair. Very pleased with their service. I highly recommend. Thank you!

Ari and his team helped me get better wifi in my 3 bedroom home in Topanga. I had no service there…read moreso having good wifi was crucial, however I had the router in my office and we had a bunch of dead zones throughout the property. The wifi was spotty in the kitchen or outside so if I was on a wifi call and walked outside my call would start cutting out. He set me up with a full mesh wifi system so the entire property, both inside and outside has full coverage wifi now! I definitely recommend Ari and tech hero if you're looking for a wifi upgrade.