I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)

There wasn't a line. I was helped right away! returned my sister's equipment and my own. Damon was…read moreable to decrease my monthly bill by $25! He was super nice and helpful. I overheard other representatives providing great service to other customers as well.

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

Matt was amazing he helped with with getting a replacement iPad with the insurance...I had a hard…read moretime with it online and got denied for some reason but he made it happen and I was a satisfied customer will definitely be back when I need an upgrade or anything!!!

Oscar and Mike are amazingly helpful! They have patiently helped me save my phone today when my…read morephone got hiked which made me could not sleep last night. They are in Monrovia Verizon location;the super professional staffs I have ever experienced. Can't say thank you enough to Verizon! Love Angela

Chris helped me with my new phone purchased and solved some other issues I have with my previous…read morecarrier. I have always had doubts in TMO's service but decided to give it a try after talking to Chris. Not sure about other staffs there but I would rate my experience a 5-star.

I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

Lesly was absolutely excellent! She went above and beyond to help me with my upgrade and made the…read moreentire process smooth, easy, and stress-free. She was professional, friendly, knowledgeable, and truly cared about making sure I was taken care of. I highly recommend Lesly to anyone visiting T-Mobile. She provided outstanding customer service and is a great example of what exceptional service should look like. If you need help with an upgrade or anything else, I definitely recommend asking for Lesly!

My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.

Angie was amazing and more than willing to go the extra mile! I had come in to add a SIM line to my…read moreexisting phone, as I just started my real estate business and needed a separate phone number and voicemail. She gave me a few choices and took care of hooking it up all within 20 minutes, even overcoming a technical representative telling her that it couldn't be done. Her commitment was awesome, as she ended up calling another agent and even offered some tips to them to get it set up right! Now the truly phenomenal part. I wanted to have a phone number that would work to my marketing advantage, where I could substitute words for the digits to go along with my business motto. She was extremely patient and shared in my excitement about finding a number that I could turn into a phrase. In fact, she spent the better part of an hour going through the phone numbers in the system, even helping me brainstorm possible words to use when my desired ones were not available. Hands down one of the top 5 customer service encounters I've had in my life. Go Angie!!!

Worst t mobile to do business with. District Manager Noe is a real piece of work. Super rude loud…read moreand obnoxious for no reason. When visiting this store I could hear him in the back room yelling and throwing things around. Employees always on their phones or standing around. When greeting customers it's very blah and monotoned. Very much thinking of switching to Verizon after visiting this store and I've had t mobile for over 10 years. I did not want my internet due to it not being available in my area and Noe still let them sell it to me it does not work in my home and now refuses to return it or give me credit for the months I had it and couldn't use it. Horrible service and experience all around good luck if you are coming here and looking for kind and honest people and business. The only good employe (the old store manager) no longer workers here.