I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)

I went in to return my equipment as I had called to cancel my plan 3 weeks prior, and the employee…read moretold me it never got cancelled. They told me the customer service agent who "cancelled my plan" didn't actually cancel it but instead signed me up for a new plan and my account would have to be charged through April. I requested they cancel it now, since I have in writing that I would not be billed past 4/1 per that phone call, and he rolled his eyes and told me to call again. Coming to the yelp page, I see that this same employee has reviews of stealing equipment and not being helpful.

Awefull experience with the staff especially the manager at the Monrovia spectrum store located at…read more1008 E Huntington Dr. I'm a senior citizen and was nearly physically assaulted just for trying to return their box receivers and remotes to the Spectrum Store. They became angry and rude when I asked them to cancel my tv subscription. BUYER BEWARE ! ! I WOULD GIVE THEM A ZERO IF ZERO WAS AVAILABLE. DO NOT USE SPECTRUM ! ! ! !

Oscar really helped me with my device had issuses he is very nice & explained so I can under. &…read morealways with a smile come to this verizon location in monrovia is & ask for Oscar

Absolutely amazing experience at this Verizon location on 4-9-26. First of all I want to start by…read moregiving a special thanks to Oscar. I was in and out on a Thursday afternoon in less than 10 minutes. Oscar right away helped me with setting up mom's old iPhone. He was kind and helpful. I've been at this location twice, and I can truly say that the whole team has always been professional and knowledgeable.

I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

I've been a long time T-Mobile customer (getting pretty close to 10 years and counting at the…read moremoment I think). Anyways, I've started getting my upgrade phones from Premiere Mobile probably a few years ago when they opened up this location. At first, I dealt mostly with Roger, the head honcho there. Awesome guy and really great to work with. I've gotten my past 3 upgrade Blackberries and my wife's Samsung Galaxy 4G from this place. Since it opened, understandably Roger has gotten busier with more back office work. Being a business man myself, I don't blame him one bit. Recently, Roger has needed to hand me off to some of his employees there and level of quality of service hasn't dropped off one bit. Since I've been going there for some time now and I have since moved to the valley, I do most of my dealings with them over the phone now. It's nice that they are able to take care of my mobile needs and I'm confident enough in them that I have them keep my info on file. Any changes to my account, I'm able to contact them and they take care of it and get me squared away quickly so I can get about my day. Roger and his crew at this location of Premiere Mobile has earned my repeat business and I wish them nothing but the best for the future as well.

I went in to trade in my phone and met the Staff whose name is Art…read more I have never been treated this rude ever in any tmobile store. Not helpful and had an insanely bad attitude. Do better.

Came back for an. Art and Eduard were very helpful. The customer service is real at this location…read more I've done business with 3 other locations and this is the one to go to. Always a positive experience here!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

I desperately needed to replace my iPhone 13 Pro battery. After reaching out to multiple shops…read morelocally, Gadgetneeds gave me the best quote (especially since I wanted an authentic Apple battery replacement). Most of the other places I reached out to only had third party batteries or were charging more for the authentic Apple one. It was super easy to get a quote through Yelp's Projects and make an appointment, although they take walk-ins as well. Changing the battery took about an hour as the battery arrived 0% charged, but normally should take less than 30 min. Battery is definitely holding a charge well and also includes a 3 month warranty for any issues that may come up. The owner is also very personable and a great person. Another customer came in needing a phone charger, mentioning he lost everything in the Eaton fire. The owner kindly gave him one for free. Overall, great service and I would not hesitate to come back again for any future phone repair needs.

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.

Noah, thank you for the kindness you have shown my MIL. (You know what the challenges were.) Not…read moreonly did you help her for multiple days but weeks. You went above and beyond when you did not have to. I appreciate you so much for looking out for her to ensure she had a phone for safety reasons. We were not expecting this type of service and you were wonderful. Shout out to Angie too!

I came here with an issue that was giving me a headache. They were able to help me solve the issue.read more