There wasn't a line. I was helped right away! returned my sister's equipment and my own. Damon was…read moreable to decrease my monthly bill by $25! He was super nice and helpful. I overheard other representatives providing great service to other customers as well.

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

Matt was amazing he helped with with getting a replacement iPad with the insurance...I had a hard…read moretime with it online and got denied for some reason but he made it happen and I was a satisfied customer will definitely be back when I need an upgrade or anything!!!

Amazing Service from the Verizon team here! Matttt!!! Helped us with our problem fast and easy!…read moreGive that man a raise!

I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

I've been a long time T-Mobile customer (getting pretty close to 10 years and counting at the…read moremoment I think). Anyways, I've started getting my upgrade phones from Premiere Mobile probably a few years ago when they opened up this location. At first, I dealt mostly with Roger, the head honcho there. Awesome guy and really great to work with. I've gotten my past 3 upgrade Blackberries and my wife's Samsung Galaxy 4G from this place. Since it opened, understandably Roger has gotten busier with more back office work. Being a business man myself, I don't blame him one bit. Recently, Roger has needed to hand me off to some of his employees there and level of quality of service hasn't dropped off one bit. Since I've been going there for some time now and I have since moved to the valley, I do most of my dealings with them over the phone now. It's nice that they are able to take care of my mobile needs and I'm confident enough in them that I have them keep my info on file. Any changes to my account, I'm able to contact them and they take care of it and get me squared away quickly so I can get about my day. Roger and his crew at this location of Premiere Mobile has earned my repeat business and I wish them nothing but the best for the future as well.

My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

I went in to trade in my phone and met the Staff whose name is Art…read more I have never been treated this rude ever in any tmobile store. Not helpful and had an insanely bad attitude. Do better.

They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.