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Pomona, CA

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AT&T Store

3.0 (14 reviews)
Open • 10:00 am - 9:00 pm

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7 years ago

This store is new and the staff is amazing, beautiful design and very knowledgeable people working here

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Boost Mobile - Existing customers iPhone 11  $99 if you are upgrade eligible  CALL TODAY! *While supplies last

Boost Mobile

3.8(12 reviews)
0.8 mi
•$$

Raul was super helpful he helped me hook up a line for my business definitely coming back for the…read morerazor flip upgrade ! Thank you!!

Boost Needs to get their act together n hire some adults that know how to conduct business rather…read morethan some immature highschool kids. I had to go to this Pomona location since i could not charge my electric car (which only had 8% battery left) without active phone sevice. My phone was due the day before and i thought it was actually due the following day so my phone was shut off. So i show up, walk in and inform ANAIS L. that i needed to pay my bill. This kid was soo rude and annoyed at my need for service because she never even looked at me and was texting while i spoke. So she takes my money and tells me my service will bd restored in 10 minutes. I got the text that said service is restored however i could not open my evgo app which is needed to charge my car so i asked if she could help me and thd phone rang. She answered so i waited. And waited and waited. She was not wanting to help me so she got up and went to the employee area in the next room, leaving the door wide open. I continued to wait patiently and she never came back. After waiting 10 minutes, I walked to the open door and stuck my head in saying, hello..??? Can someone help me?? She pops out and says No, you cannot come back here and says she has footage that i entered the employee area. I informed her that she didnt have footage cuz that never happened so she threatened to call the police. Lol she PRETENDS to be on the phone with them and gives them a description of what i was wearing. I chose to wait for the cops and did so patiently. I really could not go cuz i needed to charge my car which required phone service. 1 hour later i was still there just waiting for the cops. She faked calling the cops cuz the police station is literally 2 minutes away. Somebody tell this highschool drama queen that there has to be a posted sign that says do not enter which there is no sign. Cops wont respond since no law was broken. As i continues to ask her to please asdist me so i could leave she acted like sn immature spoiled little jerk and ignored me, would not even look at me. I could not believe boost would have some immature little girl making boost look so ridiculous. She lied and made all this up. Boost, youre pathetic and should bd embarrased. Try handling some real professional adults instead of a little girl in high school. Her behavior is embarrassing to boost.

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Boost Mobile - Come in and get your scratcher  no purchase necessary!

Come in and get your scratcher no purchase necessary!

Boost Mobile - HOT NEW PHONE HAS ARRIVED! Come and get your Celero 5G+ before they are gone!!!!

HOT NEW PHONE HAS ARRIVED! Come and get your Celero 5G+ before they are gone!!!!

Boost Mobile

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T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

3.0(41 reviews)
0.9 mi
•$$$
Virtual estimates
Shipping

I have visited this place twice and I must say that this is the first time both agents really…read morehelped me and plus knew what they were doing. I have experienced it all with T-Mobile and I am glad I chose to come here. The first time Lupe helped me upgrade and open a new line. She went above and beyond and also was pretty fast and this is how u know that they know what they are doing. The second visit I was assisted by another young lady which I can't remember her name but she also helped with activating my new phone that came in the mail and also helped me with iCloud. Overall, I am happy with their customer service and I will definately keep coming here. Keep up the good work!!

I would leave 0 stars if it was possible. They are apparently running some kind of illegal…read moreoperation out of this store cuz many families were standing in line to get phones and when asked to assist current customers they advised they could not and to call Customer care. After speaking with customer care I was advised due to a mistake made when closing my account, that I would have to go show my ID to an authorized dealer so they could call and verify it was me making the updates. When I went back in and asked that they make the call to customer service a Latin man with dark rimmed glasses and tattoos on his right arm told me "I don't work for you" at which point he asked me to leave the store because he felt I was being rude when I again asked him to make the call to customer service. It seemed like maybe they have something illegal going on and didn't want anyone contacting AT&T to verify anything. I should have read the reviews I will next time. I thought this was just a bad experience but it seems they have had quite a few customer service issues lately. Buyer beware if they are running some kind of scam it's probably at the customers expense. This man is aggressive and rude and had no desire to help an actual customer on not one but 2 occasions. The man wound me up by saying he wouldn't help me and didn't have to assist me if he didn't want to and then told me I was disrespectful for getting upset. I am Reporting this location. Other folks who have left reviews should too the 800 number for t mobile is a good place to start and let them know who you spoke with. Photo below for reference. This location doesn't even show up on the t mobile internal search and has no phone number on file with them for contact. I have been advised by the federal trade commission to let anyone else impacted by this location know they are looking forward to your report. FTC.org will take you to their site. Let's make sure they know the community won't put up with fraudulent aggressive business tactics.

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T-Mobile Authorized Retailer
T-Mobile Authorized Retailer
T-Mobile Authorized Retailer

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T-Mobile

T-Mobile

3.1(138 reviews)
2.8 mi
•$$$
Virtual estimates
Shipping

Luis went above and beyond assisting me in a very complicated situation with my account. He is very…read moreprofessional, but also has a friendly attitude which I appreciated. There were other T-Mobile representatives that were also very helpful.

Service here is still great DEPENDING on who helps you…read more I've been to this location on and off since 2023 and the only time I received sub par service was a few weeks back wanting to pre order the new 18 P-Max for my spouse. Upon entering the store there was no warm welcoming or greeting. I didn't catch a name but we eventually were "assisted" by a a guy in his 30s maybe, fair-skinned shaved head.. Overall, he was polite but his attention to detail and really overall helpfulness was hot garbage. Before him, I never had to log in to the tmobile life app to "help myself," or queue in line. After doing so, we explained that we wanted to pre order the new iPhone and he replied saying everything was pretty much done online or thru the app, so he had us do it on our phones without much help. Although that's fine, when he did help he wasn't very thorough or attentive to what he was explaining. Ex.: He didn't notice that I had opted for an upgraded phone plan during my choice selections and overlooked it when reviewing my order with me. He seemed rushed, inattentive, and could care less about the money I was spending there. Moreover, his female friend working there was also trying to hustle us to sign up for the T-Mobile Visa credit card, toting fairly high percentages of rewards if we used the card there. She seemingly got all b*tt-hurt when I declined. Like no cookie or Scout badge that day from suckering a sale out of me. Well sorry (not sorry) that I thought I had a choice of whether to opt for the card or not. 5% cash back is great and all but it's not like I'm buying phones and accessories every other day at your store like it's groceries or gas, to justify the sign up (and of course subsequent lowering of my credit score due to the credit check for the sign up). I'd avoid this location if those two end up helping you. Everyone else who has assisted myself and my spouse thus far has been nothing short of awesome. Avoid the two careless fair-skinned hispanics BFFs (male & female). They're not there for you, they're there for themselves.

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T-Mobile
T-Mobile
T-Mobile

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AT&T Store - mobilephones - Updated October 2026

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