I have visited this place twice and I must say that this is the first time both agents really helped me and plus knew what they were doing. I have experienced it all with T-Mobile and I am glad I chose to come here. The first time Lupe helped me upgrade and open a new line. She went above and beyond and also was pretty fast and this is how u know that they know what they are doing. The second visit I was assisted by another young lady which I can't remember her name but she also helped with activating my new phone that came in the mail and also helped me with iCloud. Overall, I am happy with their customer service and I will definately keep coming here. Keep up the good work!! read more

I would leave 0 stars if it was possible. They are apparently running some kind of illegal operation out of this store cuz many families were standing in line to get phones and when asked to assist current customers they advised they could not and to call Customer care. After speaking with customer care I was advised due to a mistake made when closing my account, that I would have to go show my ID to an authorized dealer so they could call and verify it was me making the updates. When I went back in and asked that they make the call to customer service a Latin man with dark rimmed glasses and tattoos on his right arm told me "I don't work for you" at which point he asked me to leave the store because he felt I was being rude when I again asked him to make the call to customer service. It seemed like maybe they have something illegal going on and didn't want anyone contacting AT&T to verify anything. I should have read the reviews I will next time. I thought this was just a bad experience but it seems they have had quite a few customer service issues lately. Buyer beware if they are running some kind of scam it's probably at the customers expense. This man is aggressive and rude and had no desire to help an actual customer on not one but 2 occasions. The man wound me up by saying he wouldn't help me and didn't have to assist me if he didn't want to and then told me I was disrespectful for getting upset. I am Reporting this location. Other folks who have left reviews should too the 800 number for t mobile is a good place to start and let them know who you spoke with. Photo below for reference. This location doesn't even show up on the t mobile internal search and has no phone number on file with them for contact. I have been advised by the federal trade commission to let anyone else impacted by this location know they are looking forward to your report. FTC.org will take you to their site. Let's make sure they know the community won't put up with fraudulent aggressive business tactics. read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Pomona, California

DO NOT VISIT THIS STORE! Save your time and your energy! If I could give it negative Zeros I would. We called TMobile and did a warranty exchange. Phone representatives were super helpful. Mentioned the store would call when received (normally takes 24hrs) 3 days go bye and not a call, we called and it gets redirected to a not working number. Called T-Mobile back and they said the phone arrived 3 days prior and said we can show up to the store. We went, workers questioned why we waited so long to show up... because you didn't let us know it arrived!!! Then proceeded to say they don't do warranty exchange as the last hour business. Cool... we show up the next morning, they can't help. Apparently they're saying it hasn't arrived. We called TMobile on the spot and they confirmed it did, they spoke to the store rep on speaker , Antonio, and he was just as rude to the customer service rep as he was to us. Pretty much said, "you say it's here, we don't see it, nothing I can do." Apparently, they never have a manager on site, so we have to return three hours later to hopefully speak to one. T-Mobile phone re requested to be on a call with us on our arrival. We showed up 1 hour after expected manager arrival time... NO MANAGER (Mario) Waiting 1 hour in the car... still NO MANAGER!! Phone rep canceled the order and reshipped to another store. Will no longer be dealing with 3rd party stores, ArchTelecom or anything related. Save your time and energy. All staff at this store is not helpful. 5 employees and not one was able to help or find a solution or get ahold of said manager. Instead of finding solutions, they're playing "air ball" read more

This is one of THEE WORST targets to go too. There are always maybe 2 MAX 3 cashiers, AND THERE ARE NO SELF CHECKOUTS HERE. The staff is nice but the store itself is poorly maintained, it's been like this for years and it has to change. Also the card restock is NEVER available, this target does not get the same treatment as other targets and it shows. read more

I was waiting for over an hour to be served and the lady there was just talking and goofing off. It's sad how people can be so inconsiderate

STAY AWAY!!!! Beware of this T Mobile location! I never go to any TMobile locations in Pomona I usually go to the location in Chino Hills anytime I have any phone problems or if I'm looking to upgrade my phone. Today 7/11/24 I was in a rush and went to this location and spent the next 5 hours of my day on the phone with T-Mobile customer service removing all the accessories and crap I did not approve/buy off of my account. I went in their to open a new line and just transfer my 2 devices over and when I got home I discovered they added a bunch of accessories onto my account and put me on a family plan I did not need with 2 additional lines I didn't need as well! The entire time I was here I saw 4 women come in and complain about their phones and service and the workers just brushing them off and not helping them what so ever. Do yourself a favor and go to a location that takes pride In hiring competent works who are gonna actually help the consumer and not just try to rack up sales. They will sell you crap you don't need without your consent just to make a sale. read more

I just had the worst experience at the store with the black male that works there. I'm not trying to be racist but I just didn't feel comfortable with him. I said, let me speak to somebody else because you're not helping me, I'm trying to explain and he's just like laughing at me, he didn't want to look at the computer or the tablet or nothing to see what was my situation, I was explaining he didn't want to. His manager was nice enough to help me. He said that I try to slap him. I never try to slap nobody like honestly. Not even work my time read more

If you're trying to get scammed, this is the place to go. Always call t moblie actual customer service line before you believe anything those workers say. And when they act dumb that they can't give you a better deal just go somewhere else cause "they ain't all about that arguing business" . But so happy I was able to get my two new phones and a cheaper bill with a different location. This location isn't there to help they're there to take credit for every line they open. read more

This review was due to one particular associate who worked there. At the time of my visit, T-Mobile's customer service phone service seemed to be down. I drove to this location to better understand what was going on with my bill. Instead of taking the time to listen to my concerns fully the associate at the time kept dismissing my question. He kept assuming he knew what I was seeking to understand when in fact he kept giving me responses that were not relevant to me. He just acted annoyed that he had to help me and kept looking at his phone. What made it worse was that there were no other customers in the store at that time. I'd understand if there were several customers in line waiting for assistance. I walked away not being helped and I had to go to another location in Chino to get my questions answered. read more

Update: Store manager, Nick, is the WORST. After there is an issue with a team member, it is the manager's responsibility to correct it. Nick has been unable to do that, he has failed with great success. Customer service is not a priority with this company and it's a shame. read more

Horrible customer service. Went in to try and open a new account as an existing customer who has spent thousands of dollars at this store and since I wasn't purchasing a new phone they pretty much looked at me as a waste of time and were extremely disrespectful. This guy was condescending and rude , and obviously only cared about sales and not their customers. I would never give these guys my business again. Hopefully you don't either. Find a store with employees who have class and integrity. read more

I was going to switch my phone service over to T-Mobile, but to be honest I don't like there customer service and plus they want to charge you and extra 5 bucks just to come in and pay your internet, so I will be changing internet service at the end of this month! read more

I stopped in the day after some network failures that happened company wide. The minute I walked in I was greeted by Kim and signed in by Carlos. As I waited patiently, I noticed how kind and professional they were. Specifically to an older couple who needed some hand holding. If I ever need my mother to get phone assistance this is exactly how I'd want them to treat her. My turn came and Both Kim and Carlos worked together while greeting incoming clients (super busy evening) . They gave me options and explained everything in detail while showing me promotions. I'm so happy I upgrade my phone and was able to have all of my apps, pictures, emails and messages intact. Thanks T-Team. read more

these managers DO NOT deserve any stars worst money greedy employees specially the managers stay away from this store they want to make you feel like you have to get what they want and want to make you feel like you have no other option. I went in there trying to lower my bill and the manager made it seem like I had to add this add that and not be able to lower my monthly payment they full of s....t don't waste your time with these unprofessional managers. Go to chino hills were you will get professional help from those team members read more

Margarita and Mario were super helpful when I needed to buy a phone last minute last week! My phone had broken that morning and I needed a new one asap. They went out of their way to get the phone I wanted from another store and stayed in communication with me. Once it came in the transaction was quick and easy and I was out the door. Great customer service much appreciated! read more

This store is very welcoming and fast. The workers are nice the minute you walk in. Very helpful with payments and if upgrading or looking for anything new. Joseph and Ceaser are awesome. I've been attended by both workers and they are so nice and helpful. Joseph is very straight forward about what he's selling you and knows how to do his job! Every question I had, he had an answer. If you are going to get a new account of upgrading, etc, go to Joseph or Ceaser, best workers at this store. Love it! Try to avoid the other worker, a female, name starts with a J, she added random stuff to my account then I went back and she was rude, luckily another nice worker, who Joseph told me to go to that will help, really did help fix my issues. Awesome location with good music while you wait! read more

Everton was very knowledgeable, great attitude even though it was towards the end of the day and they were busy, and overall he made sure I knew what I'll be paying for and that I wouldn't be paying for nothing that didn't make sense read more

I came in on Wed 3/16 to get help with my tablet not connecting to the network.. The young lady who helped me out really tried her best(despite the jerkoff that hanged up on her) but couldn't get the tablet to connect (she helped me out passed store hrs, she didn't have to but she did Thanks).. I came today 3/17 and a different young lady helped me and this time she got it to connect to the network. I really do appreciate the both of you helping me out. read more

Been coming here for a few years and they always treat you with total respect I was attended by Julian which is very knowledgeable and helpful. I do have to say wow to the way they handle customers it is not easy as there is lots of unrealistic customers out there and they manage to keep calm. Thank you for the service you provide working with customers myself sometimes is not easy to put on a smile to the next customers when the last one was tough to deal with people forget we are all human keep it Julian you will go far in life!!! read more

Benjamin was a super great help. We went in with what felt like a very complicated ask but he was able to understand our needs and help us with the process as we were all extremely confused! My parents and I were mainly confused with each other as we were trying to move a phone number from one account to another without adding or canceling lines. We can all be stubborn and were also getting frustrated with each other Benjamin was like our own family therapist at that moment and was able to clarify step by step! Thank you Benjamin!! read more

zero atars if j could , employee added a apple watch line w out my knowledge and ive been paying over a year saying all these fees bullshit once i get the name ill add read more

Excellent service! Been here few times and staff is always friendly and welcoming. Definitely coming here more often for my Tmobile service needs and questions. I recommend this store without a doubt. Keep up the great work! read more

Reading these reviews crack me up, my husband and i walked in to get a trade in please tell me why i felt i was the employer and she was the customer. that's how you know they can't do there job right lol " oh we can't accept phones here , you have to take it to corporate because we'll get blamed if you ship it from here" UM excuse me first of all that didn't make sense, why do you think i went to the store in the first place, main office customer service told me to walk in any nearby tmobile store!!! on top of that i asked for a older model iPhone 12 but she was looking at us like " ew what a 12" we walked out , told the person next her "i would've made only 80$" , pretended my card didn't work so she doesn't get shit, ugh she was so rude, forgot its pomona though so i guess ignorant people work and feel superior over customer service in this area instead of being nice, that's how you get commision like no bye. no offense, the guy employee seemed cool though .. read more

staff is confused and unqualified at their position. Very frustrated and poor service.

Went in to upgrade our phones to the Note 10+ and switch 2 other lines from the phones they had to the phones we upgraded from. Walked in and was acknowledged right away. Joseph was the representative that assisted us. He was extremely courteous and very knowledgable of deals, plans, and offers. He informed us of new plans available and helped us choose the best one for us We were there for a while, and while Joseph was working with us the other reps assisted Joseph in thing he needed. Those that didn't have customers to help and were not assisting Joseph were cleaning up the store, arranging displays, and were making themselves viable and available in case other customers came in Great, friendly service all around read more

My first experience at this T-Mobile location was great! Then I stopped by the next to upgrade my phones and left very disappointed! The girl who helped me made me feel and think I was confusing her. I did my best to explain my request with my phone, but she seem to care less. She did not once open my account to verify my phone plan. She ended with calling the phone insurance line to get my phone replaced. Guess what? I went to another T-Mobile store and they were able to help m with my phone request! read more

bad service, slow service, and poor customer service skills. I waited here for hours before being helped.

Great example of how a business should treat their customers. I went in fairly close to closing on a Monday night (around 8:45) and instead of being rude and upset that they had to help me, I was greeted with smiles and welcoming words. One of the workers, Ricardo, stopped what he was doing to immediately assist me. I paid a bill and I also wanted a screen protecctor for my phone, and he was so knowledgeable about the most reliable and best fitting products for my phone. He took his time to explain to me what was available, not rushing me to leave or trying to make me buy something I didn't need, which I appreciated greatly. After reading some previous reviews, I'm assuming they hired new folks because the staff from tonight were great. I will definitely return to this store for any tmobile or phone related needs! read more

I love coming to this t-mobile!!! I cannot express this enough, every time I come here and need help with understanding my bill the employees are very helpful and answer every question I have! I recently had my daughter upgrade to a 12 Pro Max, they informed me about all the new features the phone had and they even had the demos out for me to see. I have never had an issue with this T-Mobile at all, everyone always has positive attitudes and store is very clean. They have wipes to clean your hand and offer hand sanitizer. Will be coming back to upgrade my other daughters phone soon read more

I was optimistic about getting a new phone today , I really didn't think I'd get a new one with my credit , lol thank you Mustafa for the help! I found out jump on demand and I'm getting a new phone ! I would have given 5 stars but I didn't get the 11 pro . No worries I'll wait the 90 days and try out for the upgrade read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Pomona, California

Waste of time the employees can't do shit in there and refuse to give me my new replacement phone I ordered and another guy in there was having the same problem. Shady ass store. read more

I went into this office as a T-mobile customer just asking them if I could print a piece of paper from my phone email because I was at the DMV right down the street in Pomona and didn't want to drive all the way home, 45 minutes, to print one piece of paper to finish a vehicle registration on a probate real estate sale, I am a Realtor, which included a car sale I had been working on. The crew at this office was so nice. I will always purchase my phones and make changes on my plan with this office in Pomona now just because of them going out of their way and helping me out! read more

Nice employees, but are clueless about their products. Went into the store looking to upgrade to a Sony Xperia Z3 one day before release date in stores. The two employees kept on claiming that they have no clue when they will receive shipment for the phones, when i clearly kept repeating that the phones, per T-Mobile website, will be available in stores on 10/29/14. They kept on claiming that it's on backorder. Out of impulse, I decided to pre-order the damn phone...one day before release date. I called 2 other T-Mobile stores in Chino Hills after i pre-ordered it here and they said that walking into the store at 10AM would easily allow me to pick up a Z3 without any pre-order or hassle. I will now have to pay an extra $24, that i did no authorize, for Next Day Expedited Shipping that will more than likely make my phone arrive on 10/30 instead of walking out from a different T-Mobile store with phone in hand on 10/29. I figured that it was my fault that i was too lazy to drive to Chino Hills to get the phone so I ordered it at this location which was only a few blocks from my house. I deeply regret my decision. Save yourself some trauma and waste a little bit of gas to go to another T-Mobile store where the employees are knowledgable about their product and release dates. read more

Norma did an excellent job I have gone to this location multiple times she is very friendly, replaced my screen protector and answered a few questions I had.. awesome customer service ... great job NORMA! read more

I deff recommend coming into this t Mobil staff is always so friendly and knowledgeable about the phones and with what I need

I when in to this T-Mobile store a couple weeks ago because the one I go to in chino hills to far for me. If I can give them a zero star to poor customer. I ask them to pull up my contract up then have nothing to say and left me to call the T-Mobile customer service. How can you work there? Now make me which different phone company. read more

Awesome team!! Gabby is the Best! She's knowledgeable and quick to help you resolve your issue.

Went in last week to see what plans they had to offer since my bill was really high at sprint. They have me a really good deal. Was able to walk out with everything I needed. Broke everything down on what my bill was going to look like. Very amazing staff. Really recommend this store to anyone. Definitely going back to this store whenever I need anything else! read more

Excellent store to go too. I walked in looking to change my bill because Verizon was so high and I also wanted an Apple Watch. Crystal C. was helping me with everything and spent awhile with me and was very patient. The manager there was also great, which his name was Jaggijies because he was able to assist when Crystal needed help. I would go to this store overtime I need help with my T-mobile account because they really go above and beyond to help customers. Thank you again for the great experience. read more

Store mgr Eddie & everyone on his team are friendly & they actually know what they are doing. Place is always business but it's probably because they want to make everyone happy .... like me Thanks ! read more