We had an excellent experience at Verizon thanks to Steven! He made the entire process of switching…read morefrom T-Mobile to Verizon incredibly smooth. From answering all of our questions to walking us through every step of the transfer, he was very patient, and genuinely cared about making sure everything went perfectly. He took the time to explain our options without ever making us feel pressured, and he made what we expected to be a complicated process very quick and easy. If you're thinking about switching carriers or need help with your account, I highly recommend asking for Steven. His outstanding customer service made all the difference!

I recieved excellent customer service from Steven today. Steven was very efficient and helped solve…read moremy phone issue. Highly recommend this store. Also the Manager/Supervisor was great as well assisting Steven on updating my plan to a better one for a lower monthly bill.

June 2017 Broken iPhone screen. I called before hand to make sure they had a replacement screen in…read morestock. Sal told me over the phone that it would take about 30 minutes to replace. He was wrong, it only took 15 minutes! And it was $30 cheaper than the Apple Store. I will tell everyone!!! December 19 2017 broken iPhone screen again. Waited maybe 10 minutes. They are always so polite and helpful.

These guys sold me a phone that didn't work for my provider. I then went to the provider and ask…read moreif I could unlock it. That's when they informed me that the phone was still attached to a payment plan on someone else's account. At the same time I took a phone for repair. They broke the screen, tore up the battery, and damaged some connectors inside. I walked in with a working phone and walked out with my phone In pieces. Thankfully I found a shop that was able to fix all of the damage and get my phone working $305 later. I told the worker SAL about what happened and his response was "I thought my tech knew how to fix phones". I told him what's done is done reimburse me for the damage that was done by the shop. He text me they would Zelle me the refund for the damage. They never send the refund so now I have to waste my time taking him to small claims. It's honestly not worth my time but it's about the principle of saying something will be done and then not doing it. I have the text where he acknowledges damaging it. He says he will get it paid for and he never did so wha was going to be $305 and everyone walks away fine now gets dragged out and fees get added to the small claim. Once I get paid the amount owed to me I will remove this review and go on my merry way.

I have been a T-Mobile customer for over 20 years, and they never disappoint. if there's ever an…read moreissue with the bill or clarification of the charges, you can get a specialized concierge to go over the invoice with you! I will continue with t mobile.

My wife and I have been here several times. Today we went in for an upgrade on her phone…read more Unfortunately the associate who attended us this time was so cold and in a whatever type of mood. She started off by saying if we get the phone that we should have come in two hours before closing, however another associate said we just needed an hour before closing. Rather than attending us in an optimistic way, she was pessimistic and in a hurry.We still purchased the phone however we were not satisfied with the customer service we received. In the past we were taken care of with optimism and enthusiasm.

Great customer service! They will always get the job done…read more They are polite and professional at all times. We always recommend them to everyone.

Neucase saved the day on my phone. The screen went completely black and I knew it worked because…read morethere was notification noises coming from it but no picture. I was literally in and out in like 30'mins and the phone was completely repaired. The owner totally knows what he's doing he talked me thru everything and made me feel comfortable that he could fix it and there wouldn't be anymore issues. Thankful now the phone is back to 100 percent working condition.

A young female employee who assisted my wife and me provided GREAT service…read more She was attentive and friendly and did everything she could to assist us with ordering a silver iPhone 17, which unfortunately this store did not have in stock. The effort and the great customer service were truly appreciated.

Management and some sales ppl (Victoria) could be more helpful and have better attitudes.read more

Crazy upsale prices and shady sales people! Inconsistent with what verizon representative said on…read morethe phone when we called verizon directly to get prices. How is it that the sales rep at the store advised, for trade in of my current Galaxy, my monthly cost would increase some $40 for 36 months! The cost of the Galaxy S25 at store is $1299, and you want me to trade in my phone, plus overpay by giving you more than $1400!? What is the point of the trade in?! Make it make sense! When I informed them the costs the sales rep said over the phone, which was at as low as $8 and as high as $18 (depending on device) for 36 months, he said he didn't see that. Needless to say, go thru verizon directly. The sales rep have a motive to charge you more than is needed. A shady store to say the least. The math aint mathing and it's unfortunate as I am certain that have gotten people to pay more than what the phone is worth buying it upfront.

I like going to this location because from what I remember it was the store inside the mall and…read moreeveryone's pretty polite. I don't go often maybe 2-3 times a year or less. Usually agents help you even if it's something you can do online. Every time I've spoken with this associate it's "you can do that online" "you can use the machine" Fair if everyone else did it, but no one else from what I've seen does. Now I get it probably focused on sales, but isn't a pipeline built on an actual conversation? I wanted to buy an iPhone17 and add a new line but had to pay off my balance I let her know I only have cash and sends me to the machine again fair but if she knows it doesn't give you cash back maybe it's worth mentioning. Honestly it feels like you waste their time at this point. I wanted to shop here for a watch next month and an upgrade in 2 months but it's fine. 11 years and you can't go inside a store you love for simple help. Probably sound like an old person but SOMETIMES 1-2 times a year it's nice to get help in person. I'll dial 611 like suggested, or go to another store thank you.

The technician(s) at iTech are miracleworkers! I am beyond impressed and feel fortunate that I…read morefound them in our foothill community. They are effective, courteous, and extremely fair and reasonable. Seriously. Backstory: I brought my iphone 14 pro max after it got a little moisture under the screen and in the camera, and the phone went completely dark and unusable. I tried using my phone Ins., Asurion, and went to their approved repair shop, uBreakiFix in Duarte. The guy there didnt even touch my phone and he proceeded to tell me that that "the phone was done." I couldnt believe it. He said I can try the last resort solution and quickly referred me to his friends at DriveSavers who quoted me the cost to repair/ recover my phone info. would be anywhere from $800-$3900!! That's INSANE!! My guess is they are getting some sort of kickback from DriveSavers. Do yourelf a favor and bring your gadgets and business to iTech Express!

I contacted iTech Xpress about changing the connectors on a battery for a kids ride on toy. The…read morecompany discontinued sale of the original battery and the connector was soldered on to it so I couldn't just swap it out with a new one. My husband stopped by and they had it all taken care of right away. Pricing is very reasonable, service is fast and friendly. I highly recommend them and greatly appreciate their help in getting my kids back on the road! They were very happy to see their car back in action. If you have an electronic that needs some care make sure to reach out to them. Parking can be a little tight but there are spaces in front and there are plenty of shops in the area so you can drop off your item for repair and get a bite to eat.

Best person I have ever met. Ryan needs to expand. interest…read moreand offer free delivery and pickup service. I would pay $20K for 5% of revenue and carry the costs of delivery

Very fast and professional service. Good rates for screen repair. I would come here again.read more