False information by Carlos. Seems like they have different reps each time we come for any information. Bad service!! No help!!!

Had the best service by Javier Alonzo today at Verizon Baldwin Park store to activate my business phone. I had been trying to activate this phone for months over the phone with customer service unsuccessfully. Kept getting transferred to the wrong dept and wasted about 6 different hours and 3 different people's time. Very inefficient. I finally called the Baldwin Park store and got Javier. He patiently listened to my problem and complaints, understood the issue, looked up some info for me and confirmed that he would be able to help me activate the business phone if I went in person. I went to the store right away. Luckily no wait at the time. Javier assisted me right away and successfully activated the business phone in 15 min when I've been struggling with this for almost 3 months!! Javier was professional, knowledgeable, detail-oriented , and took care of the activation swiftly and accurately with low stress. I confirmed the activation by placing a call successfully. Javier was a total lifesaver today cuz I was dreading having to waste another hour or two waiting on the phone for customer service. I can now finally give the activated phone to the employee who's been waiting for months for this phone. Thank you Javier!!! He definitely deserves a promotion and a raise! read more

Went in to this store today,I am on vacation well it happen to be that there was an outage and some phones were being affected, but the mature lady at the store ( there's was a man an her only when I walked in) I asked her a few questions she was so short and just looked very annoyed and I'm sure it's annoying explaining to everyone what's going on understand us we had no idea or even an email addressing the issue I am on vacation I need my phone to do a lot of things that need to be done in my mobile not to mention to get around the city she was so empathetic and just kept saying you can call 1-800 blah blah I asked something else and she's like if you have a house phone call them ( I'm on vacation where am I getting a house phone) rude lady she's in the wrong business doing customer service!! read more

***warning authorized dealer*** ***representative signed docs in my name*** Added a $29.99 SETUP PLUS fee to my order but told me my only charges were taxes on my new phone. Signed docs in my name to avoid disclosing that I would be charged $70 dollars in activation fees from Verizon for changing my plan. Misquoted my new monthly charges. I was told I would be at $120 a month but am at $140. Meaning I'll pay $240 per year extra! Not a small amount Gave me nothing in writing until my new phone was already setup. Absolutely criminal operation. read more

Verizon - Shady junk charges! Didn't disclose any fees. Avoid this location at all cost and go to a corporate store to have more recourse. - Mobile Phones Near Me - Baldwin Park, California

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Terrible customer service unless your a new customer they will chase you out won't even bother looking at your account T-Mobile actually helps you at there stores instead of trying to not work today thankfully this location has helped me cancel going back to T-Mobile if Ima have shitty service might aswell be cheap read more

Amazing service always very polite and willing to help you get the best deals you can.

Absolute waste of money they are over priced shotty internet home 5g is always lagging there is always a outage in this area ! Cell 5g on a new iPhone 16 is constantly losing connection can rarely go a single day with basic YouTube streaming a short lags a short of all things I am just wasting my money and giving my self a heart attack I seriously regret switching to Verizon take back your promo take back your terrible service take back your Xbox I can't even use anything if there's no service I literally can't even watch a full movie and it just me connected to wifi please do not get Verizon read more

Not the best experience. Came in ready to buy products the rep who was assisting me wasn't knowledgeable enough to be in sales. I was ready to upgrade my phone and get a air or pro and additional products. Note for the store manager, as you review monthly, weekly and daily goals and numbers/ service, it's your team who's not knowledgeable and taking the initiative to map out products so customers can finalize on a decision. Service should always be top priority and I didn't not get that experience today unfortunately. More work for me to now go somewhere else and wait to get products that I want. On top of all that the rep in store sounded like he had a cold. Hope you find this useful!! read more

STOP, GO TO WEST COVINA MALL LOCATION!!! Don't come here, this is the worst representation of the Verizon brand, as this is a franchise, and their employees don't care. Upon coming in I had a deadline due for a report on a project, and my phone wouldn't charge, mind you it was down to 15 percent... So I went to this location, as it's by my house; there were four employees sitting at the counter/cashwrap, who didn't acknowledge me until I made the effort, which I found odd, they just stared at me. All I needed was a wireless charger, but I thought to see how they'd react to my situation considering no salutations... Of course, they did the whole warranty run around, and just call customer service line to go from there, sitting and staring at me while I was on hold. Everyone acted like they didn't care when I was concerned, and I voiced my opinion up to threatening to leave Verizon for another service, they were that rude. This location is run by manager, Israel, whom is inept at his job, as reflected by his staff when questioned for assistance for upper management's contact information, as I wanted to make a formal complaint, and everyone claimed they don't have that information, and to just call customer service. The staff here is complacent at best. VERIZON CORPORATE: shut this location down, and/or train this staff, they are tarnishing your brand image with this franchise. EVERYONE ELSE: Save your time, and money, don't waste it here, go to a real Verizon. read more

Verizon - This is the gentleman whom claimed to be the manager-on-duty, needs HR training in interpersonal skills, and basic customer service. - Mobile Phones Near Me - Baldwin Park, California

I was buying a sandwich next door, and thought I'd come in to check to see if they have any promotions. After greeting me, The lady working there received a phone call. Instead of helping the person right in front of her, she continued talking on her phone, helping the person on the phone instead of me. No wonder the store is empty, the service is horrible here. I've been with Verizon for over 15 years, and have never been treated like this before. After waiting about 5 minutes for her to talk on the phone about nothing, I walked up. They need to retrain the workers here. The worst customer service I've ever experienced from Verizon. read more

Amazing service!! Aydeth G was an awesome help when I went into the store to update my phone. She was very professional and knowledgeable in helping me. As I waited there for my information to transfer, I saw her go the extra mile to help an older gentleman who needed extra help. All around great employe and even better person. read more

Horrible service, stay away! If you need help with you Verizon account, they can't help you. They are not authorized. Robert the Manager was rude, unhelpful an did not honor Verizon promotions. He said we had to call Verizon an negotiate a reimbursement. Save time an energy an go to the real verizon store on Colima road since the mall store is closed right now. So disappointed, felt like I got scammed. Never going back there, I learned my lesson read more

I love having Verizon service but the stores need a better system for those of us who come in just to pay their bill. I don't enjoy waiting 30+ minutes behind people who are here to add devices or get on plans. I understand there is a limited amount of employees working, but get it together Verizon..... do better read more

Luis was a really big help. I purchased a phone and he download all my old phone info to my new phone

Literally the WORST. Whoever put anything more than a 2-stars rating is a big whopping stinking LIAR. This place makes me seriously wonder how these people even have jobs. Why are they even getting paid for this? Verizon, you guys need to do a check up on this location. You're wasting your money on people who disappear on their customers in the middle of helping them to go on a lunch break instead of being helpful. My visit took over 4 hours. OVER. FOUR. HOURS. For something that should've taken 15 minutes. Just to give an example of what a waste this entire operation is. Went in to check on my dad's phone (SIM wasn't reading so phone wasn't working). They said it's probably the phone being busted, upsold me to a new one on their current promo. I was fine with that, but then they wasted my whole day waiting for the new phone to do a system update/file transfer (which took FOREVER because service is basically nonexistent there), even though they said "WeLL, We'Re oN tHe VeRiZoN WiFi aNd OuR cOmPuTeRs ArE wOrKiNg FiNe"--ok, 1. Did you connect the phones to your wifi? I bet not, cuz it was taking an eternity. 2. They could've just told me to do system update and data port at home, cuz clearly it wasn't working at their store. Instead of just lying to me and kept saying "just 30 more minutes". 3. Worst part: I thought they were properly porting my number onto the new phone and my dads number onto my old phone. They didn't. They didn't do anything. What did they do? Open and turn on a "new" phone (and put on the new screen cover crooked). 4. Hours. That's it. Literally. I literally could've done more and better in less than half the time. I don't even know what else to say. If you hate someone, send them here. LATER EDIT: Honestly, I don't even think the phone they brought out to me was new. By the time Christian took my "new" phone out, the box was already opened (not in front of my eyes, but seemingly opened in the back storage area). MOST SUS PART was when I looked at the photo gallery later that evening, it wasn't right. The formatting was reversed with newest pics at the top and old pics at the bottom. I thought that was a weird Apple update, but I was so frustrated with this whole ordeal that just looking at the phone was triggering me. I returned this phone and got the same phone at another Verizon store, saw them open the new box in front of me, got the phone stuff in order, went home, updated and ported everything, checked the photo gallery, and it was the way it should have been (newest pics at the bottom, old pics at the top). I DON'T KNOW WTF THEY TRIED TO SCAM ME WITH, but I am SO glad that stupid phone is not in my life anymore (and they charged me a restocking fee of $50). AND guess how long it took me to return the scam phone, drive elsewhere to get a new phone, get the proper numbers on the proper phones, do a system update and port over all the info from old to new phone: less than 4 hours total. I don't want anything more to do with this store. TL;DR I think they tried to scam me with a refurbished phone and then charged me $50 for taking it back. Lesson: Only go to corporate Verizon stores. Walk in, ask if it's a corporate store, if they say no, ask where's the nearest one, go there instead. Or just call first and confirm before going. Save yourself the misery. (Or send an enemy to this location). read more

If I could put 0 stars I would. I dont recommend anyone to come here ever. Ive been to this location twice now with my mother and the nasty woman I believe her name was cristy or kristen. She consistently refused to help us no matter what. She stood there with a smirk on her face and said she couldn't help even if I was on the account. She gave plenty excuses. I told her to ask her manager aiden for help and he also gave a an excise as to not being able to help. Please save your time this place is ghetto and unprofessional. read more

So my husband & i have been super hesitant to come in & upgrade our devices... We finally came in & couldn't be happier with our experience! We've had verizon for so many years, but have never been so happy with going into the store because everything always takes so long! MARINA! Thank you for everything. She was SO helpful, answered all of our questions without giving us any attitude and helped us upgrade our devices! Thank god we decided to come to this location. For the first time in a long time we didn't have to spend 94849943 hours waiting to upgrade our devices. Definitely coming back to Marina if we ever need help again! :) read more

I would give negative star if Yelp has the option. I came in looking to buy a deal on phones, which the customer representative on the phone told me I can do. The girl that works here has very bad attitude. She was extremely stuck up and talked down on me with her tone of voice. Although she wasn't able to assist me with what I requested, she didn't have to be such a b***** about it. The guy that works there was just as bad. He told the girl to go help someone else while I was in the middle of talking. They both totally ignored me afterwards without offering additional services. Terrible! Don't come to this store. read more

DO NOT GO HERE!!!! My mom when to get a new phone to this authorized Verizon store. He had been going there for years and every thing was good until she came across store manager Jonathan!! Keep in mind she's been a Customer for over 15 years. And in all of these years she had all good thing to say about this specific store. She went in on the weekend of Black Friday to get the iPhone XR. She was going to buy two. She got the phones and Jonathan told her. Hey do you want a free iPad? She said no I already have a one. He keep insisting that it was free she would have to pay a thing to just taking it. After him insisting on the free iPad they said fine only if it's free. He reassured them that it was. Once he gave them the copy oF the completed transaction there was a high remaining balance. He said oh it's for the refinancing of the phones. Don't worry bout it once you get your rebates its the price I told you. They went home and reviewed the bill because it didn't sit right with them why the price was so high. She called customer service and at that moment she realized the "manager JONATAHN" scammed them. He didn't give them the "free" iPad that he promised he instead refinanced the iPad making it seem like they were refinancing the iPhones. She went back to the store to return the unopened iPad. Keep in mind it was the next day. You have at least a 14 return policy on everything. They didn't want to accept the return. They said all iPads were finally sale in fine print. She still has the union Ned Ipad paying for the iPad and paying for monthly services. I don't understand why he would do this to my parents. I drew up with morals and I know right from wrong. I would never trick anyone especially a someone's elderly parents to buy an iPad just to meet sale expectations. Horrible! read more

Came in with my sister in law to transfer her data to her new phone. At first we were hesitant since they charge a fee but we didnt really have any options since we weren't able to do it at home. Anthony that helped us was awesome! He was super fun to talk to and made the fee worth it! Everyone was friendly and helpful. read more

Please have your employees explain their return policies. Have them print a receipt. From what I was told by the manager they don't represent Verizon, they can make their policies because they are a third party. Apparently, I have 30 days to return my Apple Watch, but because of their private policies tablets and watches are final sale. Be aware of this! They never explained that to me I'm very disappointed at Verizon, my advice to you is; if you would like to buy anything and have them respect you as a costumer and appreciate your loyalty and expect you to go back GO TO A CORPORATE STORE ONLY. read more

Great customer service thank you Aydeth G You where really helpful Love my new iPhone 12 Pro Max. read more

Brian was super quick at getting me my new SIM card. Went in there to pick it up and he activated it for me with no issues. Thank you!

Had a great experience at this location. I purchased my iPhone and even purchased a new iPad. They also helped me transfer all of my information to my new phone. The entire staff was very friendly and helpful. Definitely recommend this location for all of your Verizon needs. There was no wait time and my transaction was quick and easy. I'm very please with this experience. Definitely found my new go to Verizon store, better and more attentive reps than at the West Covina Mall. read more

Israel was very helpful and super nice, he gave my mom a really good deal, he even showed us how to activate and transfer files to the phones, very informative and I highly recommend this location for future visits :) thank you!! Also thank you to the other dude (sorry forgot his name) we called him Woody though LOL! Anyway loved the service were definitely going to be coming back :) read more

Anthony the store manager and the staff Alan were incredibly helpful and awesome!! They made everything smooth and easy also friendly ! I appreciate there experience. read more

Came here for an upgrade and the team there is amazing. Was helped right away by Luis. Luis, Art, and Nicole were extremely friendly and helpful. All of our questions were answered and they made the experience a pleasurable one. Will be coming back to this location for future needs! read more

Jonathan is very informative and takes his time with his customers. I am at the LA County Fair and just had a pleasure upgrading my tablet and receiving more information regarding my Verizon account. Johnathan is the best person I have ever worked with through Verizon. Thank you so much!! read more

The store manager Anthony and Louie I provided amazing customer service to my family. My family recently got two new phones and they were very professional, patient with the process and friendly customers. Thank you for helping us! read more

I was so disappointed to hear about my parents experience at this location. They came home so upset. My dad needed his phone fixed and a pair of headphones. He was pressured the entire time by Israel to upgrade his tablet. He ended up being told that only one pair of headphones would work for his phone. He purchased them and when he got home they didn't work on his phone, they had the wrong plug. When my mom tried to return them, they said no because it was an opened box. Well we trusted Israels recommendation and it was his fault they didn't work. Why do we have to take a loss? In the end they only took them back with her upgrading to a more expensive headset. Talk about sales driven and not at all about customer needs or customer service. read more

I am disappointed after being a 4 month newly client to Verizon. I came in with my mom on Valentine's Day decided to leave T-Mobile. Julio helped me out he was very nice guy, but the reason for my one star is because when I trade in my black iPhone 8Plus as a down payment to my new line, I thought he would know what he's doing. Randomly yesterday I took a look at my bill statement and it said on my iPhone XS Max that I owe a lot still, even with a deal buy one and get other discounted because I realized where did my $325 down payment go??? I called customer service, and guess what?? It was never credit towards my phone balance at all. I'm an VERY UPSET because this should have been done in the first place and I shouldnt be paying so much on the phone if I used my 8plus as a down payment. Well customer service gentlemen name Jeff did everything he could for me and the fucking best thing he can do is put it to my phone bill cycle, not my phone balance. It's pretty upsetting because as a new customer this shouldn't have happened to me. For all the new incoming clients make sure you keep every statement towards what your getting because you want to make sure everything is going according to how you want it. I am attatching a photo that shows that my phone bill for the month of June has been paid and a 25$ pending credit will be billed next month. This is my proof of what I am explaining. read more

Verizon - Example that the 325$ wasn't towards my bill balance only my cycle which shouldn't have never happened. - Mobile Phones Near Me - Baldwin Park, California

0 is more appropriate. Horrible customer service while purchasing online a new Iphone to pick up in this Baldwin Park location. On the phone i asked if it would have been better to purchase instore since he said it would be a 3 hour wait and he raised his voice at me and said "i told you it would!!" I had never spoken to him before and told him so. I went immediately to store to pick up phone and he again said it was not ready when all along it was ready under his desktop. He refused to assist with the new phone or answer any questions. Horrible service!! read more

I'm so disappointed that I switched from T-Mobile, Irvin is the person responsible for all the issues I'm currently having with Verizon. He even lied to me about a jet pack and said it would be free. This guy put me on a 2 year contract for that. I've had the WORST experience with Verizon because of one person named Irving. He was at the Orange County fair. read more

Arturo was great! I highly recommend Arturo. He's very knowledgeable and has amazing customer service!!

Didn't realize that was an AUTHORIZED RETAILER. they are very nice but sales driven. They will add in hidden fees that you don't know about. I was dumb to upgrade here but called and spoke with an actual Verizon rep who helped me fix lines, including the extra line they added without my permission. I recommend going to a verified location even though it takes forever. read more

Today I had a great customer service a best time at Verizon wireless. Aydeth the representative was amazing and full of personality plus. I will definitely be back soon! And I give her the 10 for her full of service. Totally recommend this location. Thank you very much. read more

Really great staff and super helpful. Julio was very knowledgeable and helpful in regards to our concerns about leaving our old carrier and walked us through the purchase of our new phones. I will definitely be coming back for an upgrade in the future. read more

Horrible ! Don't come here. Walked in willing to purchase a plan and waited....NOT one single employee asked me if I needed help. Basically, ignored me . So i just left and went with T-Mobile instead ;) read more

Came in to get a phone and this lovely lady named Marina helped me out. She was very knowledgeable and a very friendly person. I switched over from T-Mobile and it's the best decision I have ever made. Whenever I am eligible for an upgrade I will most definitely come back to this location. Also, she helped me set my new phone! Amazing experience! 10/10 would recommend this store to all my friends and family! read more

Came to the store today looking for a phone and Aydeth gave me great service. I really recommend this store especially ask for Aydeth she's great with customer service. read more