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Baldwin Park, CA

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Verizon

3.3 (63 reviews)
Closed • 10:00 am - 7:00 pm
Updated 3 months ago

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Shady junk charges! Didn't disclose any fees. Avoid this location at all cost and go to a corporate store to have more recourse.
Adam M.

***warning authorized dealer*** ***representative signed docs in my name*** Added a $29.99 SETUP PLUS fee to my order but told me my only charges were taxes on my new phone. Signed docs in my name to avoid disclosing that I would be charged $70 dollars in activation fees from Verizon for changing my plan. Misquoted my new monthly charges. I was told I would be at $120 a month but am at $140. Meaning I'll pay $240 per year extra! Not a small amount Gave me nothing in writing until my new phone was already setup. Absolutely criminal operation.

This is the gentleman whom claimed to be the manager-on-duty, needs HR training in interpersonal skills, and basic customer service.

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8 years ago

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8 years ago

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8 years ago

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9 years ago

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8 years ago

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8 years ago

Exceptional customer service. Julio answered all of my Gramma's questions. I love this Verizon store! 5 stars!

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6 years ago

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6 years ago

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8 years ago

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7 years ago

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7 years ago

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6 years ago

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7 years ago

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7 years ago

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8 years ago

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8 years ago

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7 years ago

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7 years ago

Thank you Jonathan for all your help, my husband is excited for his new Verizon service and the new tablet.

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8 years ago

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8 years ago

Had great service from Aydeth. She was very thorough in answering all my questions made sure I was happy with my purchase!

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8 years ago

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6 years ago

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Review Highlights - Verizon

“Came in to pay my bill as usual, was welcomed by a friendly staff led by Julio, this location was awesome!”

Mentioned in 6 reviews

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Spectrum - Front

Spectrum

(79 reviews)

I want to share my experience so other customers know to carefully review any additional services…read morebeing offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered--a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

Spectrum

Spectrum

(222 reviews)

My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

Review for returning my equipment after terminating my Spectrum service. It was super fast and easy…read morewith their online appointment system. I arrived 15 min early and a minute later after checking in with their link, I got a text to go inside the store. Once inside, they took care of me immediately and the equipment return took less than 5 minutes. Fast and easy experience with no funny business! Unrelated to the particular store but I wanna rant about Spectrum: Was a Spectrum family previously at my old house and for 8 more years on my own account after I moved since that was the only good service available in my new home area at the time. Canceling my service took longer than I felt should on the phone... the agent on the phone kept talking to me and did all the typical sales guy talk to get me to stay. I hung up feeling extremely annoyed after successfully canceling.

Verizon - mobilephones - Updated October 2026

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