Came in expecting the usual stressful phone-store experience, but it was actually the opposite…read more Everyone was welcoming and the manager took the time to go through my options without rushing me. I asked a lot of questions about the phone, protection, and accessories, and they explained everything in a way that actually made sense. I ended up getting a screen protector since it has life time warranty and in store help when it comes to ordering a replacement even though I knew I could find cheaper ones online. For me, the convenience and the help getting everything set up properly made it worth it. I also added protection after hearing what was covered, but I never felt like anyone was forcing it. I asked about it since I was already paying for apple care and when they explained Verizon insurance it was a lot better Overall, very professional team and probably one of the better experiences I've had upgrading a phone. My sister ported from t mobile as well and Steven and Yousif helped them get a 40% cheaper bill!

Terrible experience. I have been coming to this store for years to upgrade my phones. Today was my…read morelast day. The manager told me I needed to pay an additional $150 "Apple Markup" fee. As of the 12th it went into effect. I paid phone taxes and $150, total Came out to $376. I was suspicious of this, so I called Verizon to confirm the fee. Found out IT WAS NOT TRUE, and also went to another Verizon and was told it was not true. That fee does not exist for the Apple iPhone 17 Pro. I took the phone back and requested my money back immediately, same day, provided 30 minutes after my purchase. Of course the manager didn't know what to say, showed me what he googled, the $150 fee was actually $100, not $150 and took effect on 10th but again did not apply to the phone I was buying. He tried to back peddle and give me the phone for the at the price of phone tax. It was such a scam!!! He did not expect for me to do the research. So disappointed. This just made me sick. I paid restock fee and set up fees. They kept $90. Went to another Verizon and wa only charged phone tax. I totally recommend you go to the Verizon store near the West Covina mall. They are honest.

These guys sold me a phone that didn't work for my provider. I then went to the provider and ask…read moreif I could unlock it. That's when they informed me that the phone was still attached to a payment plan on someone else's account. At the same time I took a phone for repair. They broke the screen, tore up the battery, and damaged some connectors inside. I walked in with a working phone and walked out with my phone In pieces. Thankfully I found a shop that was able to fix all of the damage and get my phone working $305 later. I told the worker SAL about what happened and his response was "I thought my tech knew how to fix phones". I told him what's done is done reimburse me for the damage that was done by the shop. He text me they would Zelle me the refund for the damage. They never send the refund so now I have to waste my time taking him to small claims. It's honestly not worth my time but it's about the principle of saying something will be done and then not doing it. I have the text where he acknowledges damaging it. He says he will get it paid for and he never did so wha was going to be $305 and everyone walks away fine now gets dragged out and fees get added to the small claim. Once I get paid the amount owed to me I will remove this review and go on my merry way.

Don't trust the guy Sal Completely stole my apple parts for…read morea china made. He had plastic on my camera and I never asked for my camera to be switched Just the back glass He took 3 days and he's not good business

Chris and Nayeri have great customer service!! They are very patient, informative and professional…read more I recommend this location inside West Covina Mall.

My wife and I have been here several times. Today we went in for an upgrade on her phone…read more Unfortunately the associate who attended us this time was so cold and in a whatever type of mood. She started off by saying if we get the phone that we should have come in two hours before closing, however another associate said we just needed an hour before closing. Rather than attending us in an optimistic way, she was pessimistic and in a hurry.We still purchased the phone however we were not satisfied with the customer service we received. In the past we were taken care of with optimism and enthusiasm.

Awesome! Best people! Hardworking and honest. Use them asap! I know them personally and they are…read moreamazing!

Amazing work and great prices! I went to NEUCASE to have the back of my iPhone replaced, and Raul…read moreand his brother took great care of me. They did exactly what I asked for, and I also picked up a new case and screen protector. The repair came out excellent, and they were quick and efficient. Raul even showed me the replacement bezel and explained that it was an Apple part, which I really appreciated. After this experience, I don't see myself going back to the Apple Store for repairs. These guys were faster, straightforward, reasonably priced, and did excellent work. I'll definitely be coming back whenever I need another repair. Thank you, Raul and NEUCASE!

Stopped at this T-Mobile to purchase a new phone case, and to see if they can apply my new screen…read moreprotector. As soon as I walked inside, I was greeted by two employees. A minute later one approached me and asked me for my name because there were more customers walking inside, and it seemed like the pace was picking up. I was then approached by Maggie, who was extremely nice. I explained all of my needs, and she made sure they were met. She was very professional, and she made sure I was happy with my new screen protector, and new case. Great customer service T-Mobile. Maggie is an outstanding employee.

A young female employee who assisted my wife and me provided GREAT service…read more She was attentive and friendly and did everything she could to assist us with ordering a silver iPhone 17, which unfortunately this store did not have in stock. The effort and the great customer service were truly appreciated.

Me and my mom and brother Went in for a trade in to get the iphone 17 pro max, And an associate…read morenamed Rick was extremely helpful and knowledgeable he provided great customer service! He was patient and Very professional!. He helped all three of us to leave with a new phone! Thanks rick

The Following is only my Opinion. Yesterday i Fired Verizon from being my phone carrier mainly…read moredue to this store in the eastland mall. I wish i had read more of these reviews before going to deal with a scam artist. Went into this store only because it was closer to my home, mostly i would go to a corporate store found out this one was Franchise so it is all about getting you to sign for things you are unaware of. All i wanted was a lower bill, the manager of this store signed me up for a business account ok fine. Then he tells me here is a modem it is yours Free no charge, which was half true it is free the extra phone line is not. Plus, he failed to let me know i only had 90 days to return the modem. Thank goodness i turned down the phone or that would have been yet another line to pay for. It took me a long long time to get Verizon to let me return the modem. Then i try to access my account both online and on my phone but was unsuccessful as it said my company would not allow it i am my company. I went online to Chat with an agent, and they wanted me to repeat what i had repeated so many times i had it memorized. Another Manager joined in and she treated me like i was an idiot. Saying "so you expected a Free Modem is that correct", i told her i did not expect ANYTHING FREE IT WAS WHAT I WAS TOLD. So, i hung up with her and CANCELLED VERIZON, mostly due to this one store and the lack of customer service i have dropped Verizon. Upon getting back home from the other verizon there were two women i know, they asked why i looked upset. I told them about what i was going thru with Verizon and one lady says "the same thing happened to me". I asked her was it the Eastland store she said yes. Told me he gave me a Free watch i told him i did not want one, he convinced me it was mine free. Later when i got my bill for $175 it was for Two phone lines and i only had one phone". So, he is taking advantage of Seniors who live on fixed incomes. The next person i text will be the Attorney General's office and the AARP. If i were anyone thinking of doing business here i would think four or ten times first. Again these are just MY Opinions.

I've brought a few electronics here before and they always fix them really fast. Very happy with…read morethe service.

I had a great experience , my iPhone 14+ screen was cracked bad. Fixed in less than an hour. Great…read moreservice. Great prices.

Very fast and professional service. Good rates for screen repair. I would come here again.read more

Quick to respond with any questions. Price was good. 60 day warranty. Phone is as good as new.read more

I wanted to thank Angel and Evelyn for helping me with my new I phone purchase they were very…read morepatient even when I returned my phone for a different color. I wasn't to happy with the customer service in the past but the last couple times I have went there they have been great. Very pleasant energy with great customer service!!!!!!!

Came by because my iPhone had not been working properly for about 18 hours. I tried calling 611 for…read moresupport but Verizon would send me a text to link and confirm who I was. But since my phone is not working properly, I could not confirm and the gal suggested I go to a Verizon store. At this store I spoke with a young male and I thought I had been transplanted into Zootopia. This guy spoke like he was auditioning for the sloth role in that movie. Played with my phone for about 5 minutes and said that I would have to go to Apple store because they could not find anything that was wrong with their system. But Apple or any phone they sell is PART of their system. This is part of a business account so I do not have the final decision on our service although I have been bitching and I think they are starting to hear me! I went to pick up my family nearby; they were shopping for new phones and service at T-Mobile and while I was sitting in the store waiting for them, I realized a VPN had turned on somehow and was causing the problems. Thank goodness I didn't have to go wait at the Apple store.