Regarding the recent 2-star review from Mo H., I normally wouldn't comment on another customer's experience After reading your review, I honestly don't feel it accurately reflects what I witnessed. I was actually in the store during the interaction described in this review because I was waiting to pick up my repaired computer from Jason. What caught my attention is that I happened to overhear most of the conversation. The discussion was not simply about "AI tools and data security" as described here. The customer was asking questions about bypassing restrictions on a company-managed computer and accessing or transferring files that were being monitored by his employer. Jason clearly stated that Alice Computerworks does not provide services that help customers bypass company security policies. The customer then asked about purchasing a laptop matching his company's model, and Jason spent time looking up specifications and pricing for him. I was waiting for my own computer and observed the interaction for roughly 10-15 minutes. At no point did Jason appear rude, impatient, or dismissive. Ironically, I was at the store because Alice Computerworks had just repaired my computer. The service was fast, professional, and the issue was completely resolved. In my experience, Jason has always been knowledgeable, honest, and willing to help. What I witnessed that day was not a business refusing to help a customer. It was a business choosing not to assist with requests that could conflict with a company's security policies. I respect that decision. Professional service, strong ethics, and not willing to do something questionable just to make a sale. That's exactly the kind of computer shop I want to support. 5 stars for Jason and 5 stars for Alice Computerworks. read more

I came in and made it clear from the start that I was ready to pay for a consultation, specifically around AI tools and data security. I was not browsing, not wasting anyone's time. Within two minutes, the employee (I believe his name was Josh) redirected me to the owner. The owner wasn't there. No offer to schedule anything, no follow-up, nothing. I asked about laptop pricing and whether they could compete with Amazon. He said yes, they can match prices. Fine. But the entire interaction felt rushed, like he had somewhere better to be. No effort to actually help me understand anything or earn the business. That's the thing. I was ready to spend money. On a consultation, on a laptop, potentially both. But when an employee doesn't own the outcome, it shows. The owner should know that customers willing to pay are walking out the door because the person on the floor doesn't seem to care either way. Left with nothing. Spent nothing. Completely avoidable. read more

We came to this repair shop several times in the past. We liked their computer repair and service. The costs were very, very reasonable and fast repair. I took all my son's computer problems here to fix. Highly recommended. read more

I came in earlier today for a pretty specific cord and the two working there were able to help me in no time. Would definitely recommend

Very professional and helpful. They explained what the problem was and offered options on solutions.

They know what they are doing. Calm, respectful and honest. Good prices. I tried doing it on my own using the internet, but I couldn't figure it out. They plugged in and knew right away. Thank you. I will be back when I need a fix. read more

Ivan is such a great guy! I needed a few screws for my motherboard and it was so difficult to find nearby. I called in and he told me I could come by to pick out the size I needed! Super friendly and caring staff. Wish I had found this store sooner! I definitely recommend coming here for all your computer needs! read more

shoutout alice for staying a few minutes past closing time just to give me a fan screw. it saved my build! read more

Alice Computerworks - Computers Near Me - Rowland Heights, California

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Very good service give , Jeff is excellent. Explain to me very well. Get me some knowledge too. thank you, Alice computer employee.

I'm so glad I went to this place rather than Best Buy! Nicole was super nice and helpful! She was able to fix my laptop's battery problem within two hours! Super fast and affordable! Thank you! read more

They are located in the Yes Plaza now! I had a great experience with them from start to finish. They were very clear and thorough with quotes, getting the job done, and customer service. I recommend them! They were able to finish my laptop very quickly. They even even went above and beyond to notice that I had a missing part, and I opted not to fix it because it was just cosmetic. They reached out to me a few days after and offered to install it! Super nice of them and they do value customer satisfaction. read more

Very informative & so helpful answering questions about how my laptop was going to be fixed. Very quick and efficient! I will definitely be coming back if ever needed! read more

I can't recommend Alice Computerworks highly enough! We are a Law firm and I was dealing with a frustrating and potentially serious network security issue, and their team jumped into action with impressive speed and professionalism. They not only identified and resolved the problem quickly, but also took the time to explain everything clearly and set me up with preventative measures for the future. Their expertise, transparency, and friendly service made a stressful situation so much easier to handle. Huge thanks to the team--especially for their dedication and follow-through. If you're facing tech troubles, look no further than Alice Computerworks! read more

Store: -stocked -open floor plan -high ceilings -high price -employees available on the floor -hand sanitizer right at the door -employees wearing a protective face mask Store Manager: Jason -polite -patient -knowledgeable -active listener -gave great suggestions -answered every question -broke down steps and details -had a protective mask covering read more

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Customers Service Is Great Very knowledgeable And Was Very Nice, They Guided Me In The Right Path To Making Sure My GPU Connections Were Right, Thank You Guys read more

Worked with Jason whom remoted my pc with team viewer that I already had installed. Professional and fast. He started texting me and we communicated with no problems and he was lightning fast at solving my issue remotely. I can tell that he knows what he was doing. Before I even had a chance to get to know him and chat him up he was already off my pc and asked me to check his work. Really good to have a pro just go in and get it done. He asked me to call back in and provide payment. That was easy too. It's amazing to have good help when needed. They tried to upsell me with a "package" deal for virtual IT guy but to be honest, I'm not very thrilled about it and the way it was presented. Still 5 stars service for what I needed done. Overall really good work. If this was a review for the total package, I might ding them a star for that pitch they tried to swing my way. But as for the service today, you got it! The full five star. Enough for me to swing by next time I'm at Yes Plaza. Good luck guys! read more

I came in for a custom PC installation and did not know what to expect. They more than exceeded my expectations to say the least. Very kind and FAST with great prices. The default Alice Package includes all important applications (Acrobat, VLC, 7-Zip, Chrome, AdBlocker) and is free of charge. When finished, your computer is truly ready to go. Definitely recommend coming here for all computer related issues, you will leave happy and satisfied! read more

Came in to resolve some issues of my PC. Jason was super helpful and patient with all of my questions. Will definitely come back for my next custom PC build. read more

They over charge me for a $50 worth of service instead double the price when it was done, all I asked them to do is reset my laptop, neither do I know my bill came up to $100 smh read more

Great Service. They fixed my blue screen of death on my laptop. Fair pricing. Very honest. Nicole is great. read more

Alice Computerworks - Invoice receipt - Computers Near Me - Rowland Heights, California

I am far beyond pleased with this team's service, Jeff the manager is a very friendly person the service to my laptop was done within the time said, and so far all seems repaired. Definitely will return for other services. read more

Always support whenever I need to solve my computer issue There is very knowledgeable engineers and fair service price read more

I came here to change my laptop screen. Definitely recommend this place. Fast service, fair pricing, clear communication. They also do have service for phone repair, company IT services, computer accessories. Very professional, will come again for my phone screen next time. read more

Alice Computerworks - Store - Computers Near Me - Rowland Heights, California

I was missing some parts for my computer installation and Alice Computerworks provided them free of charge since those parts aren't normally a sold product. The employees were very friendly and knowledgeable in which parts I required. In my brief visit there I spot many nice custom made computers scattered in around the shop; they definitely know how to build computers technically and aesthetically. read more

I came to this place because of the rating and couldn't agreed more with it. I came because my pc was having a problem with turning on. I was quickly asked what I needed and I gave them all the details. They said they will diagnose it to see what's going on and to give me a call when they find out. Well, not even an hour goes by and they tell me what's going on and how they can fix it. They recommended some changes and we went with it. Their customer service was superb and I would especially like to give a huge thanks to Nicole because she helped me with everything I needed. I asked so many questions and she answered every one of them. She is fantastic and I couldn't have asked for better service. This place is definitely the spot to go for tech help. Again, thank you to this place! You guys are the best! Will recommend! read more

Alice Computerworks - My computer, with a courtesy clean by Alice Computer - Computers Near Me - Rowland Heights, California

Wow! What a fantastic encounter I had with this business. I have a MacBook Pro that is so old that I didn't think it had much chance left. I was welcomed right away by two of the most understanding and accommodating technicians. They did not try to sell me anything and instead took the time to explain all that was accessible to me. I want to publicly express my gratitude to them for all of their efforts. I'm thrilled to have my computer back and "healthy" again. read more

Came in with a MacBook that had liquid damage and Jason immediately told me that it could be salvaged with a detailed clean of the interior hardware. I was worried about the repairs but Jason was very knowledgeable and explained to me step by step on how they were going to clean it. I left my computer there for about 4 hours and they called me back telling me that it was cleaned. The price that was quoted was very reasonable and I am satisfied with the outcome. Will recommend others in the future for computer repairs! read more

Excellent work completed on my computer. Glad I contacted Alice Computer. I am glad I chose Alice Computers. My computer works excellent. Better than when I purchased the computer new! read more

We had wonderful experience here. Jeff and Jason gave me honest recommendation and reasonable price!! They repaired my apple phones, iPads, and laptops! Definitely recommend them to my friends and family!!! read more

Great customer service! My father always go to this store for any IT needs. They helped him to get the new phone and set it up for him. They even wrote down all the information for him to keep for future reference. Highly recommend! read more

You can really say what you need to say, as all customer's problem, made me sounded like unreasonable customer, unfortunately, you were not there, you only heard what your employee like you to hear, have you contact me and asked me my side of story? it always 2 sides of story, at least any other company would contact customer if they really care what customers opinions. As a business owner, you just just show me, how much you really care about your customer when there is issues. I am glad to understand your philosophy with your response to me, read more

Late review, but I walked in with a broken laptop and they were able to fix it in a timely manner. They constantly called me with updates and gave me a sweet deal! Would definitely recommend to others and Jason helped a lot! read more

Very nice and accommodating staff I might be misspelling the name since it's been a while but the person named Guy was very helpful and informative with my messed up laptop read more

I hope they go out of business, everything is overpriced and you can get a much better deal through Costco, Amazon or Fry's. Buyer Beware, Don't get ripped off by them. read more

Alice Computerworks - Computers Near Me - Rowland Heights, California

Called today about purchasing a hard drive. Woman on the phone said yes they sell hard drives. When I asked a more technical question about the hard drives connection she asked a tech for help. Then I was told they do not sell hard drives or parts unless they to the install? Waste of time and horrible customer service. Don't advertise parts if you don't sell them. Edit: they ended up calling me later on in the day to offer me a hard drive. However, I had already purchased one elsewhere. read more

my experiences with Andrew and his team are great !! very helpful and super knowledges and great follow up ! my wife is their long time customer! read more

Excellent service and fast turnaround time ! They fixed our Apple notebook in 3 days I highly recommend this store! read more

Quick response . Honest pricing . Very professional. I recommend this place. Alice fixed my daughters computer over the weekend and was quick to respond to my request. Very friendly and professional. read more

Very helpful and very competitive pricing. They are a lowkey business with what you need in stock. If you need help building anything, they will service or suggest some parts that aren't way over ur budget. read more

I rarely repair my computer in this store. The manager showed me a very negative attitude when I rejected purchasing computer's parts from their store during the repairing. Also they gave me a unreasonable charge for installing computer! But basically nothing was done! read more