I've been to this Best Buy several times over the years, as it's the closest one to me…read more How this massive store remains open is kind of surprising in today's online shopping world. This store is fairly large and there's plenty of space inside. Parking lot is large as well, and there's usually plenty of spaces available. As far as customer service, everyone I've interacted with this time and in the past has been pretty helpful and friendly. Today I came in to pick up a Christmas order I placed online. I ordered this morning and it was ready within about an hour or so. I was able to just walk inside and head over to the pick up counter. Process was smooth and easy.

Absolutely terrible experience. I pre-ordered a game and was promised next-day delivery--three days…read morelater and still nothing. Went into the store to get answers and the employees acted like they couldn't care less. No effort to help, no accountability, just a bunch of excuses. Then they told me I had to deal with a third-party shipper myself and file a claim. Seriously? That's your solution? This is hands down some of the worst customer service I've experienced. If you value your time and money, avoid this place. I'll be taking my business to Walmart from now on.

Took my laptop in yesterday (2/29). I had a problem with the AC jack, a part had fallen out of it…read moreyears ago and I was finally attempting to revive it. I brought it in, and right away the owner could see what the problem was. I got a text later that day saying that it would be available the next day (3/1). I texted back in the early afternoon confirming if it was ready and it was! Obviously, whether your laptop is ready the next day depends on what you need to fix it and whether or not they have the part for it. If I have any future laptop or computer issues, The Laptop Experts will be the first place I go. A very good first impression.

In my opinion do not use this place for cell phones. I took my phone in to have it repaired due to…read morea heating issue. The technician said he put in new parts. When I picked up the phone it had the exact same issue. I had already paid him $250 to fix my phone and could not get my money back. I had to take it to a different cell phone repair place that said the new parts were never installed. In fact it just needed a new battery.

Very professional and helpful. They explained what the problem was and offered options on solutions.read more

They know what they are doing. Calm, respectful and honest. Good prices. I tried doing it on my own…read moreusing the internet, but I couldn't figure it out. They plugged in and knew right away. Thank you. I will be back when I need a fix.

My experience with the Mac Star team - Outstanding!…read more After being frustrated with loading the latest Apple operating system on an older MacBook Pro, I called every presumed computer/technology store and consulting shop in the greater Anaheim area. Of at least six calls, I felt a level of comfort because I wasn't rushed or embarrassed by my limited knowledge. I decided to go to Mac Star and see for myself. Easy access. Plenty of parking. The team was receptive, smart as heck, and willing to meet my timeline. The cost was very fair and, in fact, less than Best Buy (the Geek Squad in-store) and those others I spoke with on the phone. The work was excellent! The work was guaranteed, and I have been thrilled with the outcome. The Mac Star group did not pressure me or try to oversell services. One more big thing! The store is way more than professionals doing tech repair and guidance. Way more! Mac Star is a real destination for cameras and hard-to-get drones! You can look all over Amazon and other advertised camera and drone places, but I would make Mac Star a definite stop before hitting "buy" anywhere. Thanks, Mac Star Team. It's a pleasure sharing this gem of a find!

Called same day and was able to get the camera I've been looking for for months. Great service,…read moreprice and hospitality! Thank you!

I had a computer emergency right before I took the California Bar and they fixed me up immediately…read more I am forever grateful to these people.

Every staff member I came in contact with was kind, knowledgeable, and efficient. Coffee spilled on…read moremy daughter's MacBook and the trackpad no longer worked. She was leaving to go back to college and HB Computers worked quickly to get it up and running again just in time for her departure! It was much cheaper having them fix it than having Apple fix it! Thank you!!!

Great place , & amazing prices ! Definitely come check it out if you're in OC . They always take…read moregood care of you.

Thank you so much Rosie for taking the time to check out my iPhone 14! I'm very happy we were able…read moreto make business and I would come back forsure in the future ! Very quick and efficient and if anyone's ever in need I would highly recommend over any ECOATM MACHINE! Receipt and my cash in hand in minutes and DEFINITELY SAFER THAN MEETING STRANGERS in random places, SAFETY FIRST

DON'T MAKE THE SAME MISTAKE I DID!! My laptop was having…read morebattery issues and had to be replaced. He was so confident he knew how to replace batteries for macbooks. After he told me that he replaced the batteries, I was still having issues. I went back multiple times, only to be told there was nothing wrong with the battery. I showed him how my battery dies very quickly (and shuts down unexpectedly) after a certain point but he didn't believe me. He told me that according to his battery test, it came back normal. Yet, he was not able to explain why it shuts down unexpectedly or why the battery decreases very quickly. Since he didn't believe me, I went to the apple store where they confirmed there was indeed a problem with the battery. When I came back to explain this (I showed him paperwork from apple + notification on my laptop telling me to change my battery), he STILL refused to admit there was anything wrong. He refused to change my battery to a new one nor to give me a refund. ZERO accountability. Don't get scammed like I did.

Came here because my computer's battery was not working very well and was causing my computer…read morehardware to pop up. I was told that I just needed to replace my battery and that it'd be a simple fix. This person held onto my computer for 2 months before telling me that my battery isn't the issue and that it would cost way too much to fix it. They told me to pick up my unfixed computer but upon picking it up, I asked them to put the hardware back on. They had taken it off while attempting to fix it, but couldn't put it back on. Instead, they attempted to TAPE it back on... PHOTOS ATTACHED. On top of that, they even charged me $30 for a service fee. Outrageous. They took a slightly broken computer and gave it back to me absolutely ruined and charged me $30 for it.

Owner very knowledgeable and truthful good man truly helps with no upsell or BS. Very grateful for…read moreinformation given for a charger I was looking for my Dell laptop which he didn't have on-hand and specifically told me where to buy and what to buy to work with my specific laptop instead of selling me a useless one.

David is very knowledgeable and helpful. My husband and I have been going to him for years. He's…read morehonest and just fixed a small power problem on my Chromebook and didn't charge us. I strongly recommend him.

I was nervous to take my son's gaming laptop in when it stopped charging because I figured it would…read morelikely be an expensive repair. This place was great, fixed it within a day, and only cost $55. Ill definitely go back when we have another issue with any of our devices in the future.

Ed at TCG - Great communication, excellent work and fair pricing! I accidentally shattered the side…read moretempered glass panel of my Wife's computer while cleaning it and sent millions of glass shards into the case, PSU, GPU, and fans. The turn around for cleaning and installing into a new case (customer provided) was like a day. The computers been running smoothly ever since.