Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

I got a phone from these people Mother Son duo as a Senior Citizen my money is very tight. They…read moreseemed really nice when I bought my phone I also bought insurance in case something happened to my phone. Well my phone did get damaged I was not to concerned as I had insurance. I took my phone back that's when my problems started they point blank refused to honor my insurance, then told me I had to pay an additional $50. They now will not answer my calls. That leaves me with no phone this whole thing has been a nightmare. Terrible service uncaring and untrustworthy. stay away.

My mom's old iPhone 8 Plus was on its last legs -- the touchscreen would often stop responding, and…read moreshe had to restart the phone using the volume button just to get the screen working again. Suddenly, the volume button also stopped working, which meant she couldn't restart the phone at all when the screen froze. We were looking for a bare minimum solution, to have the old phone be functional long enough to transfer her data to a new phone. I called a few places looking for a simple, temporary fix, and luckily found this store. When I explained the situation, they offered to help with the data transfer instead of repairing the older phone. They temporarily installed a working screen on the old phone, let us complete the transfer, and then even swapped the cracked screen back afterward. They went above and beyond, no other store offered a similar solution besides repairing the old phone completely. I would absolutely recommend this place!

We have used this repair shop for several phone issues from cracked/broken screens to screen…read moreprotectors and most recently setting up email, changing the email from one phone to another. They are knowledgeable, efficient and effective. Good work done by nice people in a timely manner. We will be back.

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

Issue: S21 Ultra not charging, I tried different chargers and still was not working…read more I Fix For U diagnosed the problem and narrowed it down to charging port. He was able to replace the part on my Samsung Galaxy S21 Ultra and it works well. Thank you.

"No fix , No fee ,No hassles"…read more I paid for a screen replacement that did not work, and was hassled. I cracked my phone screen in December, and came here to get it fixed after reading all of the positive reviews. The initial correspondence was easy. I told Jon the type of phone I had, he quoted me $180 to fix it. It is important to know that when I asked how much it would costs, he said "$180". No other context was offered. I was happy with the price and let him fix it. Five minutes into getting my phone back, I noticed that my screen would glitch every time I opened certain app.s Then I noticed that the screen kept freezing, and I would have to restart my phone to get it to work. I immediately went back to Jon and told him about the issues, and he said he would fix it and get me a new screen within a few days. Once again, I picked up my "fixed" screen for the second time, only for it to have the same issues I was having before, just a little less frequently. Frustrated, I went back to Jon a third time and asked what was going on. He said I bought the "generic" version for $180 and that I could upgrade to a high quality option for more money that would not have these issues. I asked him why didn't he inform me of the different versions that were available when we first spoke, and he said that he assumed I wanted the cheapest version. I can only imagine that he made this assumption because I am a Black woman. It is absurd, insulting and bad business to assume what someone is willing to pay for when you are in a sales position. He then proceeded to tell me that all of the glitches, freezing and malfunctions were normal with the "generic" version, and that I would continue to experience these issues that were rendering my phone inoperable unless I upgraded to a higher quality version. Nothing of this information was offered when I initially returned the phone for issues. As a customer I don't understand why you would sell a product that you know does not work. My screen was "fixed" yet I wasn't able to use my phone for more than 5 minutes without if freezing, glitching or shutting down. This is not a fix. Furthermore, I was not initially given the option to buy a new screen that would actually work. I told him he was a scam artist and left. The 100-day warranty they offer is because they know that their products do not work and you will experience many issues. I would not recommend letting Jon fix your phone unless you plan to waste money on a phone that does not work.

在这家办理了Spectrum…read more的家庭网络，经过工作人员的介绍，顺带把两条电话线也一起转入Spectrum的网络，提前和工作人员约好，他们很贴心的安排人把转网需要的东西送到家里，断网时间短，重新激活网络，办理速度非常快，在手机转网的时候，遇到的问题，工作人员也都非常非常耐心的帮助解决，非常专业。 我在所有业务办理完成一个月之后才来评论，因为在完成所有的计划之后，下个月账单，他们也做到了所有承诺的优惠计划。 非常专业 ，非常nice！

My XS Max Mather board crashed. They opened inside and inspected and fixed completely. They spend…read moreover an hours and charged only $80- they don't smile but they did their work very well. Well done ! Thanks !

If incompetence were a sport, this T-Mobile location would be undefeated…read more My wife and I spent five days (Sunday through Thursday) calling multiple T-Mobile stores searching for a specific screen protector. This location was the only store within a massive radius claiming to have it. Great start, right? Wrong. Because the replacement required a manager on site, we did the responsible thing: we called every single day to ask if the manager was present. Each day, employees confidently gave us the manager's "scheduled hours." Before driving out, we also confirmed twice that the product was still in stock and that the manager was there. Spoiler alert: The manager was never there. Not once. Not even close. After four days of wasted time and false confirmations, we finally got the manager on the phone Thursday evening. Instead of clarity or accountability, we were greeted with a terrible attitude and zero customer service skills, and--without hesitation--were told that the product we had been calling about was never there in the first place. So let me get this straight: * Employees were repeatedly sent to give out fake schedules * Customers were misled daily * Inventory information was completely wrong * And the manager's solution was... attitude? Honestly, what kind of manager disappears for days while their staff fields the same frustrated calls over and over? Is he managing remotely via vibes? Carrier pigeon? This isn't just poor customer service--it's systemic mismanagement. If you enjoy playing phone tag, being lied to about inventory, and getting brushed off when you finally reach someone in charge, this is the place for you. Otherwise, save yourself the headache and go literally anywhere else.

Came in without expecting much but got new phones, new plans, a great deal, and great service…read more We walked in an hour before closing (I know it's every employees dread) but the team was quick and got our phones traded. Knowledgeable and helpful!

Always helpful, friendly, and efficient--great service every time! Highly recommend coming here.atread more

ambiance/interior: the staff was friendly and very helpful. They are easy to talk to and willing to…read morehelp with your problem. We came in to switch out our SIM card and they helped us within minutes of walking in. They were also very informative and I left feeling more knowledgeable than I did going in. Parking: there are plenty of parking spaces!

I Brought my iPhone 13 here after it wouldn't turn on after charging. I went online and did all…read morethe things Google said to do.. I tried the forced restart , plugging in to my computer , etc. after a couple hours of tinkering on my own I decided it was time to get some professional help. My old spot where I used to take my broken phones was no longer in business so I brought my Phone here. The tech who helped me , I think his name was Bobby, was super polite and professional .i had some parts from the motherboard burnt out and needed replaced. The estimate was reasonable enough and lucky for me they had the parts in store. My phone was ready in a couple hours and I was so relieved to have my phone again! Super glad I found this place they really seem to know what they're doing.

Bobby took care of me and my phone. Had my iPhone 14 Pro with a shattered back glass. He made sure…read moreI was taken care of promptly. He is a true professional and a master of his craft. Would recommend anyone come to get their iPhone repaired. Thanks again Bobby!

My phone would beep 3x and calls would end. People could not call me. The associate that helped me,…read moreSophia, was exceptionally patient and professional. My situation required requesting a 'reset to switch' basically where my number was taken off the network system temporarily then added back. Worked like a charm! I appreciated her patience because we had to troubleshoot if it was a device related issue or network connectivity. I'm super grateful because I was able to buy a new phone and she advised that we try to distinguish the root of the issue. I didn't want to spend on another phone when my current phone works just fine. Definitely will be coming back to this location.

!!! DON'T GO TO THIS LOCATION !!!…read more Went in to trade in phones. Asian guy told me that this location can't process that transaction & that this has to be done at a "special" T-Mobile location (Rosemead or Pasadena). Drove to Rosemead & found out that all locations can do trade ins. The person at the Rosemead location asked if someone at the Alhambra location sent me there. Rosemead mentioned this is a problem with Alhambra not doing their job. Trade in took about 5 mins to process.

I will never forget about this experience with them. They took the cash from me but the service is…read morereally Bad. they did Not fixed my phone, but installed some fake bottom for my sound system on my iPhone. it is non-Refundable. very crappy work. They may know some easy fixing but definitely not for Your iPhones. if you have an iPhone, be careful when you go there.

****DO NOT GO TO THIS PLACE****…read more A couple of weeks ago, I dropped my iPhone and shattered the screen. I googled this place and decided I try it out. When the guy working at the time tried to replace my screen, my phone stopped powering on. He told me to leave it there overnight. I checked back the next day and he told me that I'd need to leave my phone with them for the week and he lent me a Samsung to pass the time. I checked back a week later and they said that my phone still wasn't ready. This past Friday, I popped in to see what the status was on my phone and they told me that there was nothing that could be done to fix it. WHY DID THAT TAKE TWO WEEKS?! Don't waste your time or your money. Invest in AppleCare and take your phone to the Apple Store for EVERYTHING.