Highly recommend Rodrigo for any of your device needs. He hooked me up with an iPhone 17 Pro and…read morewas just so easy to work with, efficient, and straightforward without any BS. Thank you Rodrigo!

I came here back in November 2025 to get a new iPhone because I was tired of using the same beat up…read morePro 13 I had. I also wanted a cheaper bill, which I now 100% regret. I planned to switch to T-Mobile but thought I'd first see if Verizon had a better deal. This was a MISTAKE. I was approached by some heavyset dude with glasses and a big grin who introduced the idea of switching to a Verizon business account because it's "cheaper". Don't listen to this BS! It has been a total nightmare. They (the guy in glasses and the General Manager whose name I won't say) convinced me this was the best option because I would get a better deal for home WiFi and my phone. Complete garbage. This plan is loaded with additional fees, large upfront costs as well as taxes, and the internet router is very expensive and exceptionally slow. The WiFi speed is nothing even remotely close to the slowest charter spectrum speed available. No big deal right? WRONG. I immediately sought to cancel my business internet, which has yet to actually occur it seems. I was told that I cannot give the router back to the store to return the router. No. I must send it back via UPS and go through an extremely irritating process of taking to some random person in India (or whatever country) to complete the process. But before any of this, I had to spend an unknown and significant amount of my time waiting and getting "support" over the phone with these people who barely speak English to cancel the internet. The cancellation NEVER HAPPENED. It is still on my account and charging me for this service. This is after numerous efforts to cancel this horrible feature on my plan. They claim the warehouse has to receive the equipment to close and remove this from my account. This is after I gave them all of the information regarding the equipment return. I also was assured by multiple phone workers that I would longer be charged yet here we are. I was so pissed one day that a support service worker sought to give me 50% off on my bill for 24 months! Of course I agreed. My recent bill however has the addition of $152 pertaining to the business internet. My bill thus came to $170 and this was the initial month to include my discount. Verizon's customer service has either always been terrible unbeknownst to me, or the customer service has exponentially plummeted due to cutting corners and using offshore workers who at times can barely speak English. The general manager has virtually no power to help you. He himself must call these offshore workers to get anything done, and he will direct you to do it yourself. Things did not used to be this way. I'm okay with doing it myself, but these people have assured me on multiple occasions that I would not be charged anymore and that the business internet line and service that I have never even used nor have the equipment for would be canceled and removed from my account entirely. This has been lie and a scam. I need my refund ASAP.

First this is not an authentic ATT Corporate Owned Store. It is a licensed ATT retailer. This was…read morenot made clear in any signage on the ATT logo nor was the staff transparent about this. From the onset this might not seem like an issue but it is. They don't have access to the proper ATT backend like the actual company store. The employees tried to help but the were incompetent, could not get the job done. Repeated the process 3 to 4 times and lock out the ATT account with a fraud flag in the process. The tricky part here is that the store looks just like the corporate ATT store. I personally would avoid and if you are looking for a Corporate ATT store, there's one near by in Hasting Ranch or on Rosemead. Don't get messed up with the wrong people.

Thank you Sally for the great customer service today. I will make the drive to come to this store…read more Excellent.

I had an outstanding experience at the El Monte store, thanks entirely to Mr. Gabriel. From the…read moremoment I walked in, he greeted me with genuine warmth and made himself immediately available without being pushy. What truly impressed me was his deep product knowledge. I came in looking for my Mom but felt overwhelmed by the options. Mr. Gabriel took the time to ask thoughtful questions about my needs, then walked me through three different choices, explaining the pros and cons of each in practical terms I could actually understand. He even shared a few insider tips on maintenance that I've already put to good use. Mr. Gabriel's professionalism, patience, and dedication to getting it right made all the difference. If you're in the El Monte area and need expert guidance with a smile, ask for Mr. Gabriel. He's the reason I'll be coming back to this location.

I made the switch from Tmobile to Cricket. Thanks to GABRIEL , He hooked it up and was very…read moreprofessional . He explained the billing and set up our auto pay. He was friendly and down to earth. I recommend this store s any other surrounding one. I'll see you in 2 days my boy , gonna get a new line and make a change. THANKS #GOPATRIOTS

Angie was amazing and more than willing to go the extra mile! I had come in to add a SIM line to my…read moreexisting phone, as I just started my real estate business and needed a separate phone number and voicemail. She gave me a few choices and took care of hooking it up all within 20 minutes, even overcoming a technical representative telling her that it couldn't be done. Her commitment was awesome, as she ended up calling another agent and even offered some tips to them to get it set up right! Now the truly phenomenal part. I wanted to have a phone number that would work to my marketing advantage, where I could substitute words for the digits to go along with my business motto. She was extremely patient and shared in my excitement about finding a number that I could turn into a phrase. In fact, she spent the better part of an hour going through the phone numbers in the system, even helping me brainstorm possible words to use when my desired ones were not available. Hands down one of the top 5 customer service encounters I've had in my life. Go Angie!!!

Worst t mobile to do business with. District Manager Noe is a real piece of work. Super rude loud…read moreand obnoxious for no reason. When visiting this store I could hear him in the back room yelling and throwing things around. Employees always on their phones or standing around. When greeting customers it's very blah and monotoned. Very much thinking of switching to Verizon after visiting this store and I've had t mobile for over 10 years. I did not want my internet due to it not being available in my area and Noe still let them sell it to me it does not work in my home and now refuses to return it or give me credit for the months I had it and couldn't use it. Horrible service and experience all around good luck if you are coming here and looking for kind and honest people and business. The only good employe (the old store manager) no longer workers here.

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.

I almost left this review at the wrong shop because I kept thinking the name was Repair Stop, which…read moreis a different shop in the Santanita Mall. Anyways, I have around 10 to 15 iOS and Apple devices, and almost all of them have been serviced here at this nice mom and pop shop. The owner is sometimes present, and they offer reasonable pricing for fixing your digital devices. This five-star review is for a specific incident when I was getting my iPad fixed. The lady informed me that they didn't have the screen shield I wanted, but she said that if I purchased it, they would install it for me as a bonus. Eventually, I brought in the screen protectors, probably a few months later, though I'm not entirely sure if they remembered what they had promised. Nevertheless, they helped me apply the screen protectors to my iPads anyway. Despite it being a bonus, they took the time to do a meticulous job, especially since the screen was slightly scratched. It's always more challenging to apply a protector when the surface is already damaged, and I appreciate the fact that they spent the time to eliminate all the bubbles and didn't cut corners. Another amusing moment occurred when I entered the shop, and the owner asked if I was there to get the Gundam robots. Apparently, they had these limited-edition models on sale. I had no idea what he was talking about, so when I thought he said "condoms," I was shocked and embarrassed. Lol. The shop is conveniently located tucked in the side of a larger Asian Plaza, right next to the laundromat, which is nice because sometimes it only takes 15 minutes to half an hour to change batteries or fix minor cosmetic dents or replace screens for phones and iPads. Meanwhile, I can conveniently go to Ranch 99 to shop for groceries or have a quick brunch at tenren Tea Time.

If you're in search of Gundams, this is it! Love this place!! And they also have claw machines…read more Yes!!

Gentleman that worked there was the best and the most helpful. He helped us when other boost…read moremobiles wouldn't give us the time of day. We definitely will go back to him when we need new phones or repairs.

Mr. Shin, your staff, Eric, Samantha, & Makayla, today should be commended on their excellent…read morecustomer service. Even the security guard was friendly. Please note they were are smolining, offered to work around customers taking up too much space, and all while maintaining a good attitude.

This is my go-to place for dropping off packages. I can always count on the staff to handle…read moreeverything with care. ::Experience:: The staff is typically friendly and helpful. I've had no issues with my packages, and it's always a smooth process. ::Customer Service:: Most of the team is patient and accommodating, but I did have a minor issue once. I appreciate the warm service, and it's usually quick, which I love. ::Meh Moment:; There was one time when a staff member was very insistent on having me use the self-service kiosk. Despite explaining that I preferred not to, she kept urging me to use it. ::M's Notes:: - Parking lot