I wish you could leave zero stars. Seriously the worst experience purchasing a phone ever. Go anywhere else but here. I'm not sure if the company was offering bonuses for writing orders up a certain way. I've worked in retail all my life and I know companies try to incentivize their employees. The problem is employees try to take advantage and get the max out of orders and sales. Part of my order was supposed to ship but they didn't cancel it. This was after I drove back to cancel it. I went into store the employees said they didn't have any other order for me. Two weeks later I get dinged with an order and I received the phones. I had to go back to Sam's store to hand them back and make sure they credited my account. Seriously there are better retailers of Verizon. There had to be. I had Tmobile and att in years past and never a single problem. This is your warning... read more

I had the best experience with two of their associates Tatiana and Kevin, you both made our visit wonderful! Your help and knowledge of your products was greatly appreciated! Thank you both for helping with our purchases and making it as easy as possible. The activation took a while but that's absolutely normal and we were happy to wait since the service was so kind and understanding. Kuddos to you all and keep up the great work read more

Verizon - That smile says it all!!! Happy customers :) - Mobile Phones Near Me - San Gabriel, California

Bad! No matter how much time you spend with them. Your bill will be different and when you come back they won't be able to lower your bill. Their also make you buy theirs accessories super expense which you never can imagine. Be aware. Just call their Customer Service. Way better than going to any store especially this. read more

Shout out to Jasmine going beyond for customer service & helping me out pay my damn phone bill Yall better be nice to her or i'm fighting yall read more

This place is the worst in customer service, I came in to buy a router. The guy charge me $35 dlls to set it up and once I got home this router never work, so I tried calling Verizon and they were not able to answer me at all. It's all automated system and I took it back to the store and as soon as o walk in there the guy said I cannot help you, you will have to call Verizon so it seems that is time to change to another different company! I spend $300 dlls here a month just for my cell phones and their internet sucks read more

I attempted to trade in my phone, but the manager, who was accompanied by an Asian man. When I returned to hand over my old phone, the black man from another location who was covering there shift took it and informed me that everything was done. Upon my return to the Asian man, I was also assured that the transaction was complete. However, neither the Asian man nor the black man has responded to my inquiries or provided any assistance. read more

I was in there today to get my replacement SIM card. Another customer was waiting to pick up her Apple Watch. The person working, who had no name tag on, refused to give her the watch. She had to call the other store to get her watch. I left with a new SIM, but my phone isn't working. It failed the activation. I can't even call Verizon for help as I don't have a landline. There are out of order signs on the bathroom door, yet the person working had no issues using the toilet. Zero customer service!!!! read more

I had a great experience with Antwione. He took time to answer all my questions about phone plans and extra add ons, and gave me advice on how I can save money, even though I already bought 2 phones already for myself and didn't need a third. Also I had spoke to 3 Verizon reps, one in Arizona, one at the home office (probably the Philippines), and one in Fullerton CA, and no one told me that I can save money with a new plan. He was nice enough to put on a glass protector on for me which I cannot do myself. I bought a wall charger from the store even though I don't absolutely need one, just because he was so helpful. read more

Went to pick up my phone but since they want to leave early they told me the system is down. Went the next day and the lady jenny gave me the hardest time picking up my phone had me talking to support and then after s bunch of difficulties finally got my phone after almost an hour of very unpleasant feeling that I was trying to scam or something. Don't go here it's just not a good spot. read more

Verizon - Outside - Mobile Phones Near Me - San Gabriel, California

Called customer service to return a device they told me I could go to any corporate office to return product I get here the 2 gentlemen at the store totally rude tell me no no no no you cannot return here they give you wrong information you cannot bring it here to return. Complete waste of time you need anything from Verizon you better go somewhere else these guys that work here are totally unprofessional. If your corporate customer service representative are telling me to go here to return something then you should be able to assist with that. Don't waste your time here these guys are not here to help you with anything at all. read more

The service staff here are always sitting and talking. Don't you know that you want to serve customers? Because customers just don't understand, it takes time and energy to come to the store and ask your service staff to demonstrate to customers to solve problems read more

Daniel is sooo nice . I have trouble finding the good deal cellphone service and ideal plan to suit my need Daniel is very patient and provide the great customers service. Thanks Daniel for help out . I might need additional line for my mom . Need your help again Usually I wrote negative comments if I will wrote Positive comment on the post it mean it must be really really good read more

There is a black guy so rude every time ,when I been there he shouted to me and say go back a hour I have to lunch,even there is a Chinese guy is free. He keep say I'm in charge this store, I'm in charge! And won't let other helps me. His name is Antony something. This is the worst service I never saw. Hope there will close soon! read more

This store is extremely unprofessional specifically JENNY and almost got scammed into bundle deal with all accessories included since I was trying to buy a new iPhone. I highly DO not recommend this place and can't believe this is an authorized Verizon store. Also, I came to stop by another time today before closing just to add an additional line since this is the closest store to my home but they wanted to leave early and didn't want to help. Never coming back. Please choose a different Verizon store ! read more

Don't buy from here. There's people that want help you get a good product/service and then there's people that wanna squeeze every penny from you. This store is the one that squeezes the penny from you and loosely uses the word "free" to make a sale when it's not. This store didn't have a fluent speaker in English so I "misunderstood" what the trade in deal was and let me tell you, it wasn't in my favor. I would recommend take your business elsewhere like Best Buy. read more

Called earlier today and made an appointment for 7 PM. Came in and they said they were closed. And that they close at 7 even though the store hours days 8. Either these people are closing earlier to avoid customers or they're lying. I spoke to a representative from this location literally only 3 hours previous to the appointment. Rude staff as well. read more

Don't come here.. came here to return business internet and as soon as I mentioned that, they said their system is down. Worst customer service ever. read more

********PLEASE DO NOT COME HERE UNLESS YOU WANT TO BE HUSTLED******* If I could give a zero star review, I would give it to this ABSURD and extremely FRAUDULENT company! As a witness to one of the worst customer service I have experienced of all time, (this isn't my issue directly but I have right to have a opinion about it), I have never felt more passionate to write such a negative review until today. Congratulations on being the first! As all of these other negative reviews who also say how much these people are penny pinching phonies who just want your money, I can proudly say that THEY ARE RIGHT. In any business or company that surrounds their integrity and values by being shady to their customers is straight up SAD and PETTY. I get that people who work in sales need to make their coin off commission, just know that there are better, more professional, and of course, HONEST ways to do it. If you do it by being a smart-mouth, (we were told sarcastically that all Verizon stores are "the same"), by not providing the customer a receipt of their transaction, and by not providing documentation of your sales policy stating that you are required to charge a $150 service fee (to just upgrade a phone--SERIOUSLY?!), and then try justify the charge but giving providing a "bundle deal" of 3 "gifts" (all 3 of which that were pick have totaled to less than $150 FYI), then I find it very depressing that people are trained to scam people like this for extra money in their pocket. If you are a representative to this company, or in fact, the manager (your name is Angela right?), who is reading this review and would like to leave a reply telling me to email them privately so that we can "further assist in our issue"--do not bother unless you are willing to refund us the $150 YOU HUSTLED from my boyfriend. Oh, by the way, you were not given permission to apply that $50 tempered glass screen protector on his phone, how RIDUCULOUS. You can well be sure that we will not be taking this issue lightly and will be taking this in our own hands. I look forward to you (or to whoever has the authority) to truly resolve this issue and provide a rightful refund. If you somehow get to keep your "earned" commission from this, I hope you have the heart to use that money in a more charitable way instead of your own selfish wants. THANK YOU AND HAVE A BLESSED DAY. read more

DO NOT COME TO THIS STORE!! If you need to go to Verizon for any in-store activity, please go to a corporate store and avoid this authorized retailer if at all possible. I'm sure not all third parties are bad apples trying to up sell, scam, and mislead you, but the staff at this particular store definitely is. I made the mistake of coming here out of convenience and I've regretted it from the moment I walked out the store. They will mislead you every step of the way in an effort for them to squeeze every penny and commission they can. I've reported them to the corporate customer service and filed complaints. Hopefully they are shut down soon. read more

We went to the Verizon store to upgrade 2 phones & we had a great experience today. We called the store the night before & made an appointment to come in this morning. We were helped by the store manager Jenny who was very helpful, friendly, swift & professional. We were able to complete our order in a timely fashion. I highly recommend this Verizon location for all your cell phone needs. read more

I bought a phone for my mom and it stopped working less than 2 months later. The store would not take it back or give me a trade in option. He said our store only offers 14'days warranty if you don't buy insurance. What a scam. A phone that lasts than 2 months. I'm so upset. Don't come to this store. They sell phones that don't work properly. Crooks! read more

I been there couple days ago, and Yuki helped me to switch the SIM card. She was very nice and patient because the system looks like not letting her process it, and she called in customers service to get this thing done. I'm really glad to have a such nice service. read more

I went to Verizon to check the bill today. The staff inside was very bad and very impatient. You said that the store like this still lets customers go. The staff can only buy business there. read more

Come in and want to get new iPhones today. The manager Angela is super nice and really helpful. read more

Verizon - Mobile Phones Near Me - San Gabriel, California

WARNING: DO NOT COME HERE!!! WARNING: DO NOT COME HERE!!! WARNING: DO NOT COME HERE!!! Look long story short, we were loyal customers and when my family and I tried to renew our contracts and get new phones, Leo (store manager) sneaked in a bullshit "bundle" of accessories that costed more than $100. When questioned, he said "everyone needs a bundle" per phone. So supposedly their "store policy" is that to get a new phone you need to spend $100-120 per phone on top of your new phone taxes. Now we have to deal with the annoying refund process. Go to Best Buy to avoid any bullshit. They pretty much want to scam customers that don't really know what they're doing. Leo ...you and your owner are a bunch of putas. read more

The people at this Verizon retailer are crooks, plain and simple. (1) The salesperson represented to my family that we could receive a free tablet with a free monthly data plan. Was it free? Heck no. Once my family received our first bill, we saw Verizon was charging us $10 a month for the data plan on the tablet. When we called Verizon's national customer service hotline to terminate the tablet plan, Verizon said we would need to pay a whopping $175 termination fee to terminate the tablet plan or we would have to just wait out the 2 year contract and pay the monthly tablet fees. I wonder what kind of $$$$ kickback the salesperson received for selling this "free" plan. (2) This retailer gave our credit card information to ProtectCELL, a cell phone insurance company we never signed up for. In fact, we were being charged for both ProtectCELL and Verizon's mobile protection program. (3) They also sold us a Speck FitFolio tablet case for $50. The case currently retails for $12.49 on Amazon. (4) Downright nasty service. Once they have swindled you, good luck getting them to talk to you on the phone (their receptionist even hung up on me at one point) or return your phone calls. When Verizon's national customer service rep called this retailer on our behalf, this retailer was rife with fake apologies and false promises of gift cards. Still waiting for our gift cards in the mail and won't be holding our breath. Verizon used to be known for their excellent reception and even better customer service. Now all that seems to be down the drain, especially with retailers such as this one representing Verizon. read more

Very VERY bad store. Enough to say how racists these Asians are! I waited 30mins when there was 3 sales people and only one customer! I wanted to upgrade to an iPhone 6 plus 128gb, case, Chargers, and screen protector. They could of gotten money out of me but they want to be rude and make me wait. DONT COME HERE! RACISTS IF NOT ASAIN AND RUDE read more

What a fraud. Tried to take $80 bucks from me for nothing and had to throw a fit to get it back and call Verizon and go crazy. Go somewhere else if you don't wanna throw your money in the trash read more

This shop specializes in kidnapping！Tell you not to charge any fee to send your product, actually secretly give you change plan！I saw the bill and immediately called to question and deny it！ read more

Angela was very knowledgeable and helpful, and definitely professional. My mom bought her new phone recently at this store; she doesn't really know how to use it. Angela spent a long time to go through all of the functions with my mom and taught her how to use it. It's definitely not her obligation to go over every single detail, but which she did. I'm really appreciated her professionalism and patience. I highly recommend her. read more

Horrible! Just a rip off, $200 for a "service fee" to port in a line. Cheats! Wanted to help out a local business but I guess I would need to go to a corporate store. read more

Was there for phone internet connection problem. The person who helped me was very patience, he spent about a hours just for the service and my problem finally solved. Thank you to the store manager, Humphrey, nice job! I definitely will refer friends over if they need any service. read more

Angela Zhang was really patient and friendly, she knows what she's doing and helped us solved our issues.

Walked in here to get a fix with my phone. I wasn't able to get any data on my cell and Angela helped me right away, she also updated my plan so I can enjoy more services. All and all, I was able to get the help I needed with minimum time of wait. Very courtes and friendly, would definitely refer friends over. read more

Xiaotong, a beautiful girl with good service. I like it.she is very helpful. And help me to back up the phone successfully. I am enjoying

Okay, let me start off by this mofo, dont know what the hell he is doing, I been a loyal verizon customer and I know how to work with verizon way better than he does. First off, he insisted I need a new sim card ect ect ect, wasting 30 minute of my life. Oh yeah I lost that sim card he gave me, guess what, I was still able to make my phone work in 5 minutes. effing idiot man. with that out of the way let me tell you my REALL ISSUE (PLEASE READ) This effing idiot are straight crooks and will steal your money, let me explain why. So the new Edge plan is a way to do payment for your brand new phone without playing the 200-300 dollar fee and do a monthly payment fee for 1 year straight.. and this was the very first thing he mention to me. (day 1) day two I came back and said lets do it and he was giving me a different story that I have to pay a (bullsht fee) which costed me like 180. And I asked him will there be fee online? He said no, and what do you know? I discover a 35 dollar device charge per month. DO NOT COME HERE HEED MY WARNING.!!!!!!!!!!!!!!!!!!!!! read more

not horrible, the guys kind of try and they're not rude. but we've gone in three times now to try and give them some business but each time their internet has been down or they can't assist more than one customer at a time or their internet is down (again). we've decided to go elsewhere :/ read more

I will give them nothing star ，Do not go this store ever,they took $80 dollars for the first time opening lien fee ,other verizon stores charge nothing , do go there if you don't want to waste your money read more

Verizon - Mobile Phones Near Me - San Gabriel, California

Bad customer service. I walked in and got no acknowledgement from the 2 staff. At T-Mobile, as soon as you walk in the staff welcomes you. Apparently, the staff didn't care so I left, and I won't be giving them by business anymore. read more

Terrible services, mislead and unprofessional, staffs ignore and can't answer a single question.