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    AT&T Store

    2.3 (208 reviews)
    Closed 10:00 am - 8:00 pm

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    Another view of the flyer Jane wanted to take
    Michael S.

    My fiance and I went in on Monday, September 1, to upgrade her phone. Henry, I believe his name was, was training a new employee. He greeted us, stated he had the phone in stock we were looking for and would be back up. While we were waiting we saw a flyer on the table advertising the phone we wanted and it's partner watch for 17.50 per month. When our sales person returned, he had brought the watch out with him, no need to push the deal we were already on board. As he was attempting to make the figures work, you could see he was getting frustrated as the math was not hitting that amount. He said it was at 35.00. He stated he didn't think the sales price was active yet. I let him know that it's an advertised price, it needs to be honored. He called over Jane who looked at the flyer and she stated, "I'm just going to be taking this from you now." She itteratted that the fine print stated there needed to be a service activation for the watch. I said that's fine but the advertisement is outright misleading. We walked out no deal. I called the store on Tuesday morning to request to speak to a manager, I was told, no manager in today but Aris, our assistant manager is in a meeting, let me get your information and I'll have him call you back. Wednesday morning came around, still no call. I called the store again, they stated they had my message and Aris and the store manager were out of the building. They also mentioned that Jane was a covering assistant manager from another store. The only reason to go into a physical store is the customer experience. This was an absolute miss on so many levels. A complaint has been filed with the Department of Consumer and Business Affairs of Los Angeles County as well as The California Department of Consumer Affairs. ****Last update. Mari called me, introduced herself as the store manager. She advised the flyer was provided by corporate, which given att's history, not hard to believe. While she was apologetic for the incident and invited me and my fiance in for any further needs, she was still unable to do anything to honor the price as advertised. I asked her if she could make sure that Henry received any type of recognition/ commission for the lost sale due to Jane's incompetence in the customer service field, she said she would look into it. While the resolution is not fully satisfactory, it's understandable given the fact there is only so much lead way given to employees by the higher ups. Thank you for the great customer service Mari.

    Spaciousness
    Renee D.

    There is something to be said about in person customer service. It may be a little old school in an age on voice prompted phone service, Aps to download and zoom. Our old iPad has been dropped one too many times and we were due for an upgrade. Upgrades are fabulous. Only problem is in this day and age, the stores don't carry inventory. Which when questioned deeper revealed that staff can't disclose what is in stock because of theft and robberies. We ordered what we wanted and I'll getting texts that it's been processed and shipped within 2 hours. Anette hooked me up with discounts that were available to help me with monthly savings. The accessories are on the expensive side, but for plan upgrades and other details, going in person was very helpful. Plenty of staff helping people and no wait.

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    1 year ago

    I just wanna say thanks to Darial!! She was so sweet and helpful, made our experience so much easier.

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    Page 1 of 6

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    Christian helped me out and explained everything to me and introduced a better plan that would be better for my family.

    Mentioned in 3 reviews

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    iFixForU - Arcadia - iPad pro 11 battery replacement

    iFixForU - Arcadia

    4.7(611 reviews)
    1.8 mi

    I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

    Quick service, honest consultation. Competitive prices…read more Overall I had a great experience here. I was seen very quickly, had diagnostics done within 5 minutes, and he suggested alternative solutions while discouraging me from doing unnecessary repairs on my phone as it was in good health, despite that costing him business and income. Can't help but appreciate his honestly since a lot of shops in this same business don't have that quality. Called and expressed concerns for slow battery charging. I inquired about time for diagnostics and the guy on the phone quoted 15-20 minutes. Soon after I came to the shop and the guy saw me within a minute of stepping into the shop and did his diagnostic testing within 5 minutes. He told me that my phone charged well on his chargers and suggested that it might be due to my charging cable. He recommended I order a new one and also offered some in store but wasn't pushy about his stock in particular. I also asked about my battery health of 86% and he said it's in good health and I should hold onto it for a little longer before considering a battery replacement. Super pleased with my experience even though I didn't end up doing any business. I WILL be coming back to this location when I do have issues with my phone.

    Photos
    iFixForU - Arcadia - Ipad 12.9 6 gen screen rapair

    Ipad 12.9 6 gen screen rapair

    iFixForU - Arcadia - Ipad pro 11/12.9 refurbishment

    Ipad pro 11/12.9 refurbishment

    iFixForU - Arcadia - 12 pro max

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    12 pro max

    Premiere Mobile

    Premiere Mobile

    3.8(15 reviews)
    1.9 mi
    $

    I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

    I've been a long time T-Mobile customer (getting pretty close to 10 years and counting at the…read moremoment I think). Anyways, I've started getting my upgrade phones from Premiere Mobile probably a few years ago when they opened up this location. At first, I dealt mostly with Roger, the head honcho there. Awesome guy and really great to work with. I've gotten my past 3 upgrade Blackberries and my wife's Samsung Galaxy 4G from this place. Since it opened, understandably Roger has gotten busier with more back office work. Being a business man myself, I don't blame him one bit. Recently, Roger has needed to hand me off to some of his employees there and level of quality of service hasn't dropped off one bit. Since I've been going there for some time now and I have since moved to the valley, I do most of my dealings with them over the phone now. It's nice that they are able to take care of my mobile needs and I'm confident enough in them that I have them keep my info on file. Any changes to my account, I'm able to contact them and they take care of it and get me squared away quickly so I can get about my day. Roger and his crew at this location of Premiere Mobile has earned my repeat business and I wish them nothing but the best for the future as well.

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    Premiere Mobile
    Premiere Mobile
    Premiere Mobile

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    Spectrum - Plenty of merch to entertain curiosity while you wait.

    Spectrum

    1.9(143 reviews)
    0.3 mi

    Thursday I had problems with my iPhone 16e so I drove to Spectrum on my lunch break. Whenever I…read morereceived or tried to make a call all I could hear was static. I signed in and waited for about 10 minutes for someone to help me. I explained to the young man about my phone issues and he told me that he was going to install a new eSim card. After patiently waiting about 15 minutes he restarted my phone and that took care of my issues. I could ise my iPhone again! After the man fixed my phone he took a look at my internet account and told me I had an old plan and he could save me $25 a month. So, my internet went from $106 a month to $81 a month and I got a faster 1 Gig broadband speed. I also told him that my internet would sometimes go down for a couple of minutes in the mornings and start back up. He said bring in the router and the wifi tower and I could swiped it out with newer models. So today I did just that. Thanks Spectrum. You were extremely helpful.

    0 stars if I could I had Spectrum home internet service for…read moreyears and the price went from around $40 a month to a ridiculous $101 a month. I finally had it and called Spectrum to cancel the service and returned the equipment on the 4th of March 2026. Customer service over the phone advised me to return the equipment before the next billing cycle which is the 16th of the month. Instead of send them back by UPS, I took them to a Spectrum store and got a receipt. Today the 16th of March, I got another charge on my credit card for $101.25 from Spectrum. Just got off the phone and this so called "supervisor" told me that I had to pay for the month of March in the middle of the month. I was shocked and told him the equipment was returned and customer service had told me I will not be charged again. I also asked him who would charge monthly service in the middle of the month for the service month? It's usually at the beginning or the end of the month and that's not what the customer service told me earlier when I called and returned the equipment. He insisted he is the "supervisor" and couldn't do anything about it. Well guess what..... it's my decision to let everyone know this is how Spectrum put its hands in your pocket. Just like people around me said. They charge more on the loyal customers and bite you when you decided to leave. Take my advice.... STAY AWAY

    Photos
    Spectrum - There's a check in kiosk....so accompany your elders please :-)

    There's a check in kiosk....so accompany your elders please :-)

    Spectrum - Extraordinary long waiting list

    Extraordinary long waiting list

    Spectrum - 2 staff only with 12+ people in the line... just let us return the equipment!

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    2 staff only with 12+ people in the line... just let us return the equipment!

    Gadgetneeds

    Gadgetneeds

    4.9(187 reviews)
    2.8 mi
    $$

    Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

    I dropped my computer in January of 2026 and completely cracked my screen. I brought it for for a…read morerepair, and they were able to fix my screen within 24 hours for $350. I was very happy with the service until my screen cracked from a very light touch in May of 2026. I was puzzled that a simple touch to the screen would crack it so easily. After the initial repair, I have always been very mindful of how I interact with my computer, as I work from home and need my computer on a day to day basis. I brought it back to Gadgetneeds to explore solutions. While I was telling the reps what happened one of them asked me "do I believe I must have done other damage to it. I told them that it is really bad business to insist that a customer is lying, and that I refused to pay $350 again to only be faced with the same issue in 4 months. I recommend avoiding this business. It is unfortunate that Gadgetneeds is not only able to stand by their work, but also questioned my integrity while trying to make this repair happen. I will find a business that is able to listen to their customers for this next repair.

    Photos
    Gadgetneeds
    Gadgetneeds - Recommended phone glass protector

    Recommended phone glass protector

    Gadgetneeds - Broken/damaged screen

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    Broken/damaged screen

    Verizon

    Verizon

    3.4(160 reviews)
    0.2 mi
    $$

    High quality service! As soon as I arrived there was a long wait but the entire staff greeted me…read moreand made sure I was taken care of

    I came here back in November 2025 to get a new iPhone because I was tired of using the same beat up…read morePro 13 I had. I also wanted a cheaper bill, which I now 100% regret. I planned to switch to T-Mobile but thought I'd first see if Verizon had a better deal. This was a MISTAKE. I was approached by some heavyset dude with glasses and a big grin who introduced the idea of switching to a Verizon business account because it's "cheaper". Don't listen to this BS! It has been a total nightmare. They (the guy in glasses and the General Manager whose name I won't say) convinced me this was the best option because I would get a better deal for home WiFi and my phone. Complete garbage. This plan is loaded with additional fees, large upfront costs as well as taxes, and the internet router is very expensive and exceptionally slow. The WiFi speed is nothing even remotely close to the slowest charter spectrum speed available. No big deal right? WRONG. I immediately sought to cancel my business internet, which has yet to actually occur it seems. I was told that I cannot give the router back to the store to return the router. No. I must send it back via UPS and go through an extremely irritating process of taking to some random person in India (or whatever country) to complete the process. But before any of this, I had to spend an unknown and significant amount of my time waiting and getting "support" over the phone with these people who barely speak English to cancel the internet. The cancellation NEVER HAPPENED. It is still on my account and charging me for this service. This is after numerous efforts to cancel this horrible feature on my plan. They claim the warehouse has to receive the equipment to close and remove this from my account. This is after I gave them all of the information regarding the equipment return. I also was assured by multiple phone workers that I would longer be charged yet here we are. I was so pissed one day that a support service worker sought to give me 50% off on my bill for 24 months! Of course I agreed. My recent bill however has the addition of $152 pertaining to the business internet. My bill thus came to $170 and this was the initial month to include my discount. Verizon's customer service has either always been terrible unbeknownst to me, or the customer service has exponentially plummeted due to cutting corners and using offshore workers who at times can barely speak English. The general manager has virtually no power to help you. He himself must call these offshore workers to get anything done, and he will direct you to do it yourself. Things did not used to be this way. I'm okay with doing it myself, but these people have assured me on multiple occasions that I would not be charged anymore and that the business internet line and service that I have never even used nor have the equipment for would be canceled and removed from my account entirely. This has been lie and a scam. I need my refund ASAP.

    Photos
    Verizon
    Verizon
    Verizon

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    AT&T Store - mobilephones - Updated May 2026

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