I needed a couple of keys. Figured I'd have to wait in the store and pay about $10 for two. No worries. BUT, I was in and out of there in 2 mins max. And the keys were more like $4.00 for both. And the person who helped me was friendly. Amazing! I needed fairly standard keys. But their walls are filled with more unusual keys. I figure they have whatever you need, even if your house is old. read more

Steve was amazing! That only did he come within 10 minutes, but he was friendly, knowledgeable and went the extra mile to ensure I had the keys coordinated correctly for the various offices. I highly recommend Pasadena lock shop. read more

I've lost every single type of keys and locked myself out of home and cars more times than I can count. I have a strange relationship to keys, I guess. So glad I found these guys. They are the long-time go-to shop for my commercial property management office. Naturally, they became mine as well. These guys are extremely honest, competent, and their prices are extremely reasonable. I've used them to rekey two biz locations plus my apt. The car key situation may just be another incident waiting to happen but my guy, Steve, is ready with a blank because he knows me that well tehehe. The shop is very responsive to handle locksmith services whenever you need them. They have multiple vans so they can respond quite fast!. They're all friendly and chill too. So glad I found these guys! Big thanks to Steve and the rest of his awesome team! read more

Pasadena Lock Shop - Retired dentist who still loves to drill. - Keys & Locksmiths Near Me - Pasadena, California

What an amazing job Allan did for our 100-year-old lock and doorknob! He adjusted items we did not realize were wrong, and the work was above and beyond expectations. If you have a difficult job that requires real craftsmanship, Pasadena lock is the way to go. read more

Pasadena Lock Shop - Doorknob and lock AFTER the work was done. - Keys & Locksmiths Near Me - Pasadena, California

My 107 year old mortise lock (manufactured date) broke after 105 years of extraordinary service. I found Pasadena Lock Shop at 10:53AM and read the reviews on Yelp. I asked for an estimate and Steve C. Replied immediately. He said they were closing early and could not make a service call but if I could bring it by within the hour he could get it done. I took the mortise lock off (THANKS, YOUTUBE!!!) and arrived at 12:57. I was greeted by Jesus who was impressed that I was able to remove the lock and my how to replace it roadmap that included the parts taped on paper in order of removal with a description of where they belonged. (Black lady blushing). They called 15 minutes later and said get back we closed at 2:00PM! I arrived at 1:45PM. I chatted with the entire crew for 10 minutes and skipped off happily. I cleaned the door (black widow eggs under the hardware) polished the hardware, replaced the mortise, added their business to my contacts and prepared Sherry Davis Johnson Exceptional Customer Service Award for businesses that the very picky SDJ prefers to do business. read more

Amazing service. Fast, professional, affordable. We really appreciate Pasadena Lock Shop's help over the holidays. Highly recommend.

Thank you Steve and team for restoring my old porcelain door knob that broke off. You could have easily replaced the knob and lockset with a reproduction, but you cared enough to take it back to your shop to restore it. You and your team are professional, responsive and true craftsman. I will definitely keep you in my contacts and recommend you every chance I get! read more

Pasadena Lock Shop - Restored! - A door lock with a black doorknob has been installed over an old, damaged lock plate on a white door. - Keys & Locksmiths Near Me - Pasadena, California

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Steve responded to my message quickly and was at my door within the hour. He quickly diagnosed the problem with my 100+ year old front door lock, took it back to his shop to weld the broken piece and had it back together by the end of the day. Then he proceeded to fix various other lock issues around the house. The bill was less than I expected and his efficiency was unmatched. I highly recommend Steve, the owner of Pasadena Lock Shop. read more

Needed to get my house doors rekeyed and called a few different yelp recommendations. PASADENA LOCK SHOP responded quickly to my inquiry and asked me to provide a few pictures of my doors & locks. Within minutes Steve gave me a quote and let me know my re-key would be no problem. Fast forward a few weeks and i was ready to get the work done. Called PLS to see if they could set up an appointment - and instead they said "We can be right over!" Within 15 minutes Nick arrived, was courteous and described everything he was going to do for me. Within 20 minutes Nick had re-keyed all my locks, and cut me new keys. He even oiled and cleaned my hardware & gave me some great advice about care/maintenance of my (somewhat) historic locks. EXCELLENT WORK. GREAT CUSTOMER SERVICE. HONORED THEIR ORIGINAL QUOTE AND WERE SUPER FAST ! Highly recommend! read more

Speedy and accurate key duplication. The prices are fair and they have a small but fun selection of specialty keys if you need something of the sort. The duplicates I received work perfectly. I look forward to using them again! read more

Best service ever. Nice and quick and got it done right. Glad they are here for our lock and key problems read more

Ari was very helpful with getting me information to fix knob handle and lock myself. Pasadena Lock Shop read more

Had a good experience here with good service and fair price. Needed some keys duplicated and the owner helped me and was up front about pricing and how long it would take. Would come again! Thanks. read more

I realized that I had too many keys out and about and decided I needed to change my locks. I called on Monday and set up an appointment for Tuesday. Nick arrived right on time. He quickly changed the locks and even adjusted the doors so everything closed securely and easily. He even got a door to lock that has been open for 11 years. Nick is super thorough and effective. The price was good, too. Highly recommend Pasadena Lock Shop! read more

We had locks impacted by the fire. Steve was responsive and scheduled us the same day. Richard came out and made everything work like new. He gave me some valuable advice on future maintenance, possible replacements (not pushing sales) and was a genuine pleasure to work with. Thanks for the help! read more

Steve is so honest and fair in his pricing. Such a NICE GUY! Highly recommend and will save his number for future jobs!

Excellent and quick service. Reasonable prices, too. They seem to have almost everything you need in or related to locks. I would go there first before going to any other place! read more

Steve responded within minutes to my yelp request, and was able to set an appointment the next day even before the store opened. He is very knowledgeable, and diagnosed as well as helped fix my old Baldwin mortise lock. I am so thankful to be able to keep my old door; it works better than it ever has had before and now I don't have the fear of locking myself out! And to top it all off, he came to the house for a free estimate - I learned so much and am so thankful that he was so willing to help. Thank you! read more

One of the best things in Pasadena are the long standing businesses that have been around a long time, 1931. I went to get my home keys duplicated (old lock) because they still do the old school of cutting the keys manually. Unfortunately they duplicates did not work that well. I took it back and they made me a fresh set of keys and gave me an extra one for my inconvenience. Who does that anymore? Long time family business that understand customer service. :) THANK You Elizabeth, you are very kind and sweet. If you want to support family businesses that understand customer service, go to Pasadena Lock Shop! read more

great and fast service. didn't over charge me like the other pasadena shops wanted too.. will definitely come again!

I appreciate Steve so much! I cannot believe he was available on labor day. Extremely informative and friendly. My son's bedroom door was accidentally locked and we couldn't find the keys. He was able to remove the doorknob and replace it with a passage doorknob out of his own stock. I'm glad I didn't have to go to the store and pick a doorknob, he was able to provide the product and install it so very quickly! And it was very convenient that he accepted cashless payment as well! Thanks again! read more

I need someone to pry open a fireproof file cabinet that was in our garage that burned down to see if there were any things that could be recovered. They figured out how to open it without damaging any of the documents. Thank you so much! read more

Steve picked up the phone and gave me the cost of rekey right away. He made the keys to our door and charged exactly what he quoted. Excellent service!! I highly recommend Pasadena Lock Shop. read more

The office was easy to reach and seemed helpful enough. They explained the problem and gave us a quote after we called and sent photos, videos of the lock via email. We were told to expect their locksmith, Richard, at 2pm. Richard arrived over 30 minutes early, greeting us at the door with complaints about the area, out-of-touch young people who know nothing such as ourselves, and seemingly no idea how to fix the lock. We tried explaining the conversation with the office but he became openly hostile. After several attempts to calm him down, including a threat to "teach us a lesson" while getting in our faces, we asked him to leave the house. He was more than happy to - insisting there was nothing he could do for a lock he described with colorful language and people he didn't even like. Even suggesting we call his boss after trying to avoid confirming his name. He claims he called upon arrival, but even in his voicemail is ranting to himself about the trip being a waste of time and wishing we'd "finally show ourselves" because he doesn't know where he's going. It's hard to imagine this was ever going to go well. We immediately followed up with the office and they were apologetic. Apparently he's a newer hire with no track record - but something's off here. We would not recommend locksmith services from a provider who sends new employees to customers homes without vetting. This aggressive behavior would be clear from a mile away. read more

I had a great experience working with Steve of Pasadena Lock Shop and would highly recommend him. He's knowledgeable, personable, and responsive. The original mortise lock on my 98-year-old home was acting up. Because of the extremely short throw on my mortise lock, he recommended I add a separate deadbolt for added security. He installed a Medeco deadbolt and removed the mortise lock to take back to his shop for repairs. His employee then returned later the same day to install the repaired mortise lock. It's working great now! read more

I called and steven helped me and solved my dilemma over the phone with photos. I was trying to replace a lock by myself and was stumped over why it wasnt fitting and thought i needed a different lock. The house is old and figured he'd have the right lock, seeing that his is a family owned business thats been around forever. He looked at the photos i sent him and told me the lock i bought will work and it adjusts to a different setting...and voila! It worked! Thanks, steve! Thank goodness, and grateful for small family owned businesses. read more

Pasadena Lock Shop - The photo i sent him, and he solved my confusion asap - Two lock mechanisms, one brass and one chrome, are shown on a wooden surface, with visible screws and internal components. - Keys & Locksmiths Near Me - Pasadena, California

What a gem! They fixed a busted doorknob mechanism that might maybe be original to my 1920s building, and they re-keyed a lock that was not quite as old but still pretty vintage. What a relief to find someone with those skills! Everyone I dealt with from Pasadena Lock Shop, including the woman who answered the phone and scheduled the appointment, was friendly and courteous. They got to my place on time, right at the beginning of the arrival window. The work is great. And they ended up charging me less than they'd estimated! I'd give six stars if I could. read more

Pasadena Lock Shop - My vintage doorknob straight-up fell off. Pasadena Lock Shop has since fixed the mechanism and now it's at least as good as new. - Keys & Locksmiths Near Me - Pasadena, California

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Found my new lock and key place! Had a broken key stuck in a desk lock. They were able to help me out super fast and give me all my options because it was an old lock. Felt very trust worthy and they made me a new key without an old one to copy in about an hour which was so fast! Will be a repeat customer for any future lock/key/locksmith needs! read more

Highly recommend. Steve came out same day to address 100-year-old doorknobs that had fallen off the door, rendering it barely usable. He found suitable antique replacements for what couldn't be fixed, and also repaired an antique door lock that I had been told was unrepairable, as well as upgrading the cylinder. This required a trip back to his shop to machine some of the parts. He was delightful and has an appreciation for old homes and original, unique hardware. All of the work was done for far less $ than I expected. Couldn't have been a better experience. If you have an old house, this guy needs to be in your contacts list. read more

Knowledgeable staff. They did work on my old 1890's lock. It was pricy, but worth it. I will be coming back. read more

After calling the shop, Steve came to the rescue almost immediately. From phone call to actual service, everyone was so patient, kind and efficient. If I'm ever in any lock needs, I wouldn't hesitate to reach out to them again. read more

Wow, I am incredibly amazed with Pasadena Lock Shop. Steve and Nick it was my pleasure to have worked with you two. Steve showed up to the building and was able to help me in a matter of 20 minutes or so. I had 5% battery juice on my phone and within five minutes Nick coordinated for Steve to help me unlock my clients home. I am a Realtor and I was holding an open house unfortunately all my belongings and the keys to the apartment stayed inside the apartment, I called the HOA of the building for any guidance for liability issues and of course they were no help... it's unfortunate when a business that provides customer service in any means especially property management FAILED to assist AGAIN liability issues -- property management would much rather have their tenants SPEND TIME AND MONEY on other services yet ask a highly monthly HOA with no sources of help or guidance this saddens me for anyone who lives in the building. Steve showed up the building within minutes and was able to show me how to properly lock and unlock with another bolt involved. I am not an expert in locks but Steve educated me. Steve has lived in the area for years now and he knows his destinations and because of his knowledge and expertise he was very patient with me he was thorough and best of all was a nice man. I felt so bad the rest of my holding because I forgot to offer him a cold water bottle, it was a nice day out and when someone is working hard i'm sure he had to been thirsty... Sorry Steve for not offering a water. I was delighted with his service. Nick and Steve were my heros. I recommended this shop to a few Realtor friends who work in the area. Thank you so so much Steve and Nick. I will never forget your excellent service! --- Jessica read more

I was accidentally locked out of my bedroom in an old building, and the owner of the lock shop was able to pick the old and particularly difficult lock for me in minutes! He was very kind and professional, and arrived quickly. read more

This locksmith is the closest business to us and after reading the reviews they were our first choice to rekey our locks after my house key was stolen with my purse along with my driver's license, with my address. They responded to me quickly, including the business owner, Steve, who was about to get on a cruise, and took the time to respond to my request for a quote, before he lost signal. He had someone in the office schedule an appointment for Monday, as I didn't realize at first they were closed weekends and Elizabeth discussed rates with us when coordinating a time. (Steve says he usually handles the after hours calls). We decided to wait until then, even though other businesses could come sooner, due to their excellent reputation and the positive interactions I had with everyone I was discussing the job with, and I'm glad we did. Nick communicated with me by text to see if I would be open to him stopping by early, which was great for me, and he did the job quickly and at a fair and reasonable rate, as quoted. He even didn't charge for the duplicate keys for us, a nice surprise. All communications were respectful, professional, and knowledgeable. Easy and simple, which was a relief. I felt very comfortable having Nick come to my home to perform work and his manner of responding to my questions instilled confidence. The rekeying work is done in his van, and he returns in a couple minutes, checks that the locks worked, and explained the process clearly. I specifically asked if they simply can rekey the lock and maintain the existing lock housing, which the landlord requested we do. That was not a problem, and they performed work as described. We're so happy to support our local shop, just down the street from us, and avoid extra expense of gas of having another business perform the work at a farther distance. (Especially with prices being so high of late!) We appreciate all the locksmiths who responded to our request for quote...although I didn't realize I was asking anyone but the business page I was on....note if you use this function it pings several businesses at random, including the page you are on. read more

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Always very responsive and efficient when I work with them. Quick to fix lock/door issues every time.

Move into my place within a year and the backdoor lock was always very difficult to turn open with my key. This only got worse after all the rain we had recently - to a point where I couldn't even open my door from the outside. Management sent someone from Pasadena Lock shop, really nice guy, but I didn't catch his name - he fixed everything very quickly and even made new keys for me since the original was worn out. He explained what he repaired in terms that I understood. I also appreciated how punctual, friendly and efficient he was. Excellent service. read more

Really cool owner I had a chance to meet and speak with. A store I'd been to five years previously and came back to the next time I needed a key. Super fast, quality keys, and affordable prices. And a nice conversation. What's there not to love!? read more

I've worked with his lock shop a couple of times in the past few years and they are super capable and can always install what I've needed. First time I had them install a push button lock for one of my buildings. Service and advice was great. Second time he came or my house and installed new knob and deadbolt for one of our back doors a month or two ago. Now I'm going to use them again to fix front door entry, and French door handles. Would definitely recommend. My house is from the 1930s. read more

We have used Pasadena Lock Shop on multiple occasions for our changing door locks and re-keying needs. Every time has been nothing but a great experience for us. Communication is great and the price is so reasonable when compared to other companies. Steve is personable and very helpful. We would highly recommend Pasadena Lock Shop to everyone! read more

I needed my locks changed, and was very pleased with the service provided by Pasadena Lock Shop. Nick showed up on time and seemed very knowledgeable and efficient. The fees were very reasonable, and I would not hesitate to recommend Pasadena Lock Shop to all of my friends. read more