The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

I am very pleased with the work performed by MR. ANTENNA's people, Sabrina and Alex. I have a very…read moresteep pitched roof and Alex was able to safely work to remove and reposition my enormous vintage tv antenna which he discovered was working so well it did not need to be replaced, but had slipped over the peak of the roof and was not secured properly. Alex moved the antenna to another, safer part of the roof and anchored it down. Once that had been accomplished, he then went into my house, and drilled through very tough concrete walls and hooked up three televisions. Sabrina helped troubleshoot each tv and make sure I was getting all the available channels. This was a difficult job and they worked tirelessly for hours on a hot day. They kept me apprised of every facet of the installation. And with all of this, they were reasonably priced. My TVs are now working great. Sabrina and Alex were wonderful and I highly recommend their company, MR. ANTENNA.

From the owner: We specialize in offering alternatives to monthly cable and satellite subscriptions through the…read moreinstallation of high-definition, digital television antennas and streaming devices. We also provide affordable TV Mounting and Networking services that ensures our customers have the expertise to assist them in navigating the best low-cost home solutions that suit their needs.

Listening to some of these reviews, was puzzling for me, we didn't read any before we came and…read morecould have possibly detoured us from going in, but Francisco was a huge help and broke down everything for us and we had a lot of questions and he answered them all and offered suggestions. As far as in store and customer service. He did a great job.

I've been to this Spectrum store twice over the past year, and both times I was told they didn't…read morehave a Xumo box in stock. The customer service was disappointing. Instead of checking in the back, the employees simply said they didn't have any and didn't seem interested in helping. I ended up driving to another Spectrum store, where they checked their inventory and had plenty of Xumo boxes available. It was frustrating to waste my time making an extra trip because the staff at this location couldn't be bothered to verify their stock. Customer service should be about helping customers, not taking the easiest way out. I hope management addresses this because it's happened to me more than once.

I am going to combine this review with the actual store in Van Nuys and their warehouse on 14221…read moreCarvello St. (also in Van Nuys). I have been to the warehouse once, long time ago to request 2 remote controls. One for our TV, and the other one for our stereo system. They provided that to me immediately, free of charge. Well, nothing is free. It is all being calculated in our bill at the end of the month. So often our TV freezes at random times. It can be for 10 minutes, 5 minutes, or maybe 30 minutes, and sometimes for hours. Not OK. When we call, we are being routed to different locations/departments and no one knows what to do with that unfortunate situation. Lately, Spectrum has not been too good to us and our Mac computer constantly was sending us a message saying "your internet is not connected to the computer" for over a week. With several phone calls and no answers, we finally got someone in our house by the name of Mark to come and take a look at it. Their estimated given time was between 10am-11am. Mark showed up in front of of our apartment building at 9:57am on the 12th of this month. That was very much appreciated. Some people don't even show up. Bunch of flakes everywhere. Come to think of it, we had few issues with the internet that he was able to detect and with him being honest and upfront, filled us in with the information. The issue was the Router, (super old), and it was causing our internet speeds to be slow. He told us that we NEED to get a new one. He even told us to get 2, either from the Apple store or probably from Amazon. Mark replaced our Modem, Splitter, and Ethernet Cable with brand new models of everything. He even told us to cancel our landline, that my estranged husband is paying $30 extra for every month. For almost 10 years.. if not more. We told him few times, and it's like talking to the wall. Some men don't listen well, and he is one of them. We get TV and Internet from Spectrum. The computer has WiFI. In conclusion - everything is working fine now. Let's not jinx it. We will see what happens next. This has happened before. Thank you Mark and Spectrum. If it wasn't for Mark, I would have lowered my rating to 3 stars.

So we got helped by Carlos.. His manager "Maria " Returning…read moreCustomer Spectrum - couldn't help honoring the online price - mentioned we couldn't speak to the manager cause she couldn't do anything - mentioned they ARE NOT A PICK UP EQUIPMENT location store - stated they don't have any equipment at 2pm (even though prior to almost bringing a new customer in he mentioned he will be able to hand over all equipment right there and then) - mentioned that if we would buy the service in the website, they would have to mail over the equipment and it would take about a week - mentioned the price that we saw on the website he has never heard of - we asked him what other locations have equipment that we can get the service and receive the equipment right there and then - stated he doesn't know any other locations. I would have to look it up myself. We asked if they are on commission due to the fact that once we denied Carlos's service and refused to get the service packet with him, his whole demeanor and attitude, and body language changed. The manager stated they are hourly, I asked her then what is the reason for him having such a bad attitude and not knowing anything. I did mention he needs better customer service training, and better training in what other locations are around his area it's Van Nuys , be for real it's not Beverly Hills. !!So we went to our car went online and got the service for the price that they had it on the spectrum website within five minutes we opened an account on the website, with that on the website, it said, provide your order number inside the store to receive equipment ( at ANY spectrum store) !! !!To top it off, when we walked into the store and gave the order number the manager told us that she wouldn't be able to give us the equipment ( and that we had put to mail the equipment when we know for a fact, we put to pick up) So to top it off again, we had to go from Van Nuys, to San Fernando City !! - we walked into the San Fernando spectrum store, gave the order number and right away. The young lady gave us all of our equipment, all under 3minutes !! We used to have spectrum a couple years back and we didn't learn from the last time we walked into this location the first time. We thought we'd give it a try and figure there's new representatives. Nothing has changed.. So thank you San Fernando Spectrum for the better service, than this Van Nuys Spectrum !

The folks at Spectrum have implemented an electronic "cash system" which will not allow the store…read moreto accept cash when it is malfunctioning (although they could accept credit cards ?!?). I am not clear on what exactly their system does, maybe scan the bills to spot counterfeits; but whatever their technology is intended to do it vastly inconveniences customers just trying to pay their bill. I will be returning their equipment on my next (unnecessary) visit to their store. BTW, a related issue; I went to their website and chatted with someone from their customer service team. He was absolutely useless, his solution to my inquiry about if they had solved the cash-acceptance problem at their retail locations was to call the store! Epic FAIL!

The worst procedure when you move and need to transfer your internet and cable- spoke to two reps…read morefirst (an hour call) to "transfer" only to find out nothing could be handled that day is have to wait 2-3 days to pick up at a location not the day of. Came to the store twice to drop off then next day pick up. At pick up day was told I can't pick up it has to be my husband even though on that hour call I specifically verified that I can pick up! So frustrating! Spectrum I hope you're making plans to improve this procedure so ridiculous! Update- ERIC WAS THE BEST AT THIS LOCATION HE HELPED US AND MADE OUR HORRIBLE EXPERIENCE INTO A GREAT ONE!