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    Services - Spectrum

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    6 years ago

    Staff is very helpful! They are all kind and knowledgeable. Great customer service. They are efficient and took care of customers quickly.

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    Spectrum

    Spectrum

    2.2
    (112 reviews)

    I have always had a love/hate relationship with Spectrum, because of their monopoly on watching the…read moreDodgers. I cannot get Dish, DirectTV, Hulu, TMobile, MLB.TV or any other carrier for the in-market baseball games. Its Spectrum Cable, or nothing. When every other provider offered better deals and promotions, I was just stuck because I love the Dodgers. But when Spectrum offered an alternate way to watch them, via an app, providing you were still a Spectrum Customer through Internet use or Mobile Phone, I went to investigate. And though the first customer service rep tried selling me on an expensive cable package, the manager, Nerses, stepped in and got me the Spectrum Dodger App on great promotional deal. When the season was over and I went to cancel, he went further and gave me good reason to come looking for him when the following baseball season started. So I kept in contact with him lightly during the offseason, and sure enough, when I went back the other day, (Because baseball season is starting again), he made good on his word and got me set up on a promotion for even cheaper than I paid last year, and with faster speeds! While my love/hate with Spectrum over the years, and their monopoly on the Dodgers, may continue, at least now I can attest than I am paying the same, or less, than any other provider could offer the Dodgers network to me--if they actually had the ability to do so. And I owe this to Nerses, who went above and beyond with his customer service. And as long as I continue to live in LA, or as long as he continues to work for Spectrum, then I'll go to him first over any other providers. His customer service definitely got me back in the love side of the Love/Hate relationship I've had with Spectrum over the past couple of decades. Thanks, Nerses.

    I came here a few months ago to drop off an old modem, and the gentleman who helped us was very…read moreprompt and efficient. I hadn't been into a Spectrum store in a while and honestly expected a sales pitch, but there wasn't any of that. Instead, the person who helped us knew exactly what to do. He took our old modem, entered the info into his system, and handed us a receipt with all the drop-off details. Thank you for the quick and friendly service! I ended up ordering Spectrum at our new place and I'm glad I did. I had them years ago but switched to save money. I might switch again after the year of discounted service is up, but at least I know exactly where to go to drop off my modem again if needed.

    Frontier Internet

    Frontier Internet

    1.1
    (410 reviews)

    We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

    Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

    BAI Connect

    BAI Connect

    4.2
    (802 reviews)

    AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

    BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.

    MacMyDay

    MacMyDay

    5.0
    (171 reviews)

    This Guy Is the Mac Whisperer (and Probably a Jedi in Disguise)…read more So here's the deal: if your iMac suddenly pulls a "Broadway blackout" and leaves you staring into the void while your life's work hums faintly in the background, you need Tommy from MacMyDay -- not tomorrow, today. Tommy showed up like a scene-stealing character from a tech-comedy crossover of Superbad and South Park (minus the profanity and teenage chaos). He was upbeat, wicked smart, totally honest, and not once did I feel like I was being hustled, upsold, or dragged into a 14-step "tech enlightenment program." The man is a tech guru meets philosopher, with a little bit of music producer and friendly neighbor energy thrown in. He didn't just assess my ancient iMac (which, bless it, had finally gone to the dark side -- literally), he walked me through realistic, budget-friendly options to rebuild my setup without making me feel like I had to sell a kidney or join a startup. His advice? All tailored for me, not some one-size-fits-all checklist. And he made it fun -- yes, fun -- to talk about external drive casings and system upgrades. Tommy is observant, kind, and thinks like someone who's been in your shoes -- which means you walk away feeling heard, helped, and way less freaked out about your tech. Also, 10/10 for vibes, conversation, and not being a robot. Seriously, just call him. It's rare to find people like this in any field -- much less one where trust, data, and your digital life are on the line. Five stars, because 10 stars isn't an option.

    I have had Tommy with MMD help us with our Mac's going on 10 Years and he is the Most Knowledgeable…read moreand Reliable Person I know when it comes to MACS. We just had issues with an Older System and while out of town he got back to me and help us out over the phone until he's available. I highly recommend him when it comes to anything MAC or Apple!

    Spectrum - isps - Updated July 2026

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