Marcial made the experience smooth and seamless, very professional and kind. Thank you!

This store is in a hot location & parking fills up extremely quickly, so your best bet is to park near Trader Joe's & walk over. Alisha & Marshall are top-notch! They were thorough & HONEST when explaining the mobile plans that would suit my needs & patiently answered all my questions. I think that if more sales professionals were as customer-driven as these two, there'd exist many more satisfied customers. Thank you! read more

See all

If you come to the Verizon store I highly recommend working with Marshall. He's very knowledgeable and keeps it professional even when I'm not able to. read more

Do not recommend going here!! I went in to do a simple iPhone upgrade for the trade in special. First visit, I was lied to and said there would be a better special for me if I do it myself online (that was I lie I found out when I went home) Second visit, got the new iPhone but was told it would take too long in store to complete the transfer and that I should just do it myself at home. Okay, did that. But then no instructions on what to do with my old iPhone??? Third visit, completed the transfer myself and brought in my old phone to the store. The store clerk asked, oh did you complete the closure process? No, you didn't tell me anything. Again, she said, oh you will have to do that at home on your own WiFi. Fourth visit, completed iPhone closure process and returned old phone. Then my bill was all jacked up! They convinced me to add an emergency line saying it was free-it was not. They added insurance to my line after I repeatedly said no. They charged me in store and on my bill for phone activation. This location sucks! Don't go here. It was the biggest headache just trying to get a simple phone upgrade read more

Huge shoutout to Marshall at Verizon Wireless! I was with Verizon for over 10 years, left for two years to try AT&T, and just switched back and Marshall made the whole process seamless. He helped me get great deals, answered all my questions, and made the transition so easy that I wondered why I ever left in the first place. Super knowledgeable, patient, and genuinely helpful. This is the kind of customer service that makes you feel confident about your decision. If you're switching or coming back to Verizon, Marshall is the person you want helping you. read more

I had many questions regarding my new iPhone and Marshall was able to handle every issue . I definitely recommend this Verizon store for any questions regarding setup of new iPhones. read more

Alicia was very helpful & patient. This location is always busy and crowded but her service makes the wait worth it.

This store employees do unethical sales and will lie to you so that they can make their commission. We had two separate issues here, one was they added the phone insurance without letting us know and another occasion was when they added a phone line without letting us know. I complained to the manager Alicia and asked for her business card, she said they don't carry business card and wouldn't give me her last name. I called Verizon, filed executive complaint and they are in the process of getting it resolved. I have been Verizon customer for over 22 years and now considering moving over to Tmoblie due to the poor service and shady business practices. read more

Alicia Is the best!! She is so patient and kind she helped me make the phone setting up process so much easier

Went into Verizon to get a new iPhone and look at plans. Marshall and Pio helped me out. They made my experience extremely smooth... thank you Verizon team! read more

I walked into this location because it's super close to my house and Marshall was beyond excellent. He loves what he does which is really important. He was nice, helpful and very knowledgeable about all the plans at Verizon. I walked into wanting to change my plan to AT&T but he really knows what he's talking about. He explained the differences between the companies. Verizon is blessed to have an employee like this honestly. Customer services sucks everywhere but I was so happy with Marshall. Thank you so much!! read more

If I could give no stars I would.. People here are lazy and do not care to help anyone. The girl Alicia was lazy and not friendly at all. We went in to get help setting up a new device and she attempted it and when it said to call customer service to remove a line she said "sorry, I really did try" instead of calling with me to get it fixed and made sure taken care of she just said to have a good day and went in the back. She clearly had something important going on back there instead of helping her customer. This store is a joke and I hope they fix their customer service. The guy there was just as lazy not wanting to help an elderly couple that came in after us. Please get better help Verizon. The one in Studio City is way more helpful and caring. read more

Taylor.TakeShita@WirelessPlus.com, Are you serious??? To be clear, are you implying that you're taking a shit on all Version Store Plus locations or just your own?!?! Is this what local small business has come too? You're telling me you're the owner yet use a "Professional" email like that, Taylor Take Shit At (@) Wireless Plus .com?!?!?! People, Potential customers, Is this seriously a Verizon business you want to be doing business with? You're totally making myself and I'm sure thousands of others seriously reconsider doing business with Verizon period.... Look at the businesses you're next to Verizon Plus? Do you understand the clientele around you???? I'm sure Verizon will be happy to see this.... There's an legitimate Verizon Wireless store in Burbank, Empire Center. Some solid Professional sales folk there. read more

This is NOT a Verizon store. The person who helped me did not explain my first billing cycle would be almost $300 From $118. I have spent 2 weeks with Verizon customer service and it's honestly been a nightmare:( If you want to be a Verizon customer( which I don't recommend) , go to an actual corporate store where you won't be charged $40 per line on top of $35 and extra hidden fees I'm finding out. read more

Mark absolutely killed it for what we needed! We came in for a business account and for whatever reason it didn't even have enough for a phone on credit which confused us. He made a call in and was able to get us a line increase for our business for 5 new Pro Max's to get us started. He was relentless fighting for us and we are so grateful that he was our rep that helped us! THANK YOU SO MUCH MARK! read more

The service is absolutely horrible!!!!! My mom and I have Verizon and her phone wasn't going, so I added her as an authorized user and told her to go in so they can just add an eSIM (it mistakenly got deleted). She doesn't know how to download the eSIM profile so I had her go in-store for help...the sales rep tried selling her the wrong SIM card, then tried telling her the phone is too old. (It's a Pixel 6, completely not old). He ended up not helping her and she was without a phone. I called customer care when I went over to her place after work and they fixed it in 5 mins. My mom should've received this treatment IN STORE. If you're not a sale, the reps don't care about you! -10/10 experience. Very horrible customer service read more

Alicia was so helpful and knowledgeable. She left us feeling confident with our choices. She was kind and patient and I highly recommend this location. Great parking and comfortable environment to browse for models you are interested in. Thank you for a wonderful experience. read more

Marcial and this Verizon store were so helpful in guiding me with my new phone purchase. He was the best person I have dealt with at any Verizon store in my 12+ years as a customer. I will definitely return to this location for further needs. read more

Mark was an amazing help! I came in hearing about the phone trade in promotion and I was able to walk out with a new phone plus more in less than an hour. read more

The service at this location is absolutely horrible. Customer service over the phone guided me to go to the nearest store to get account help and they refused to do anything. We were flat out told he couldn't do anything because all he did was sell phones and he couldn't do any more. Twice on sepearate days both employees refused to even try. All they said it was out of their hands to do it ourselves over the phone. Switching carriers as I type. read more

So rude, unprofessional and aggressive staff. I do not suggest to everyone. I waste my time and energy. The problem was, we ordered a iPhones from them and was waiting for their delivery. In the trucker it was actually delivered but when we went to the store they said that they couldn't proceed it because of the is sth that we should to call directly to Verizon customer service, we go on that way, and finally we found out that the manager of the store didn't verified that process, so we go back again to that store and they said that manager has off day that day, and said that we have to come tomorrow, and the next day he again said that we must come tomorrow, and several times on they said the same. Finally, we just cancelled that order. We are truck drivers, we have to work all, and they didn't take any responsibility for their job. We ordered 3 iPhones and paid $500 sth, and was depending on that kind of store and stuff. So, just avoid this store guys. read more

Got the phone a year ago and it won't charge anymore. Came in today to get it fixed and there was one guy there. He was fantastic, but there was no way he could help the 10+ people and me with so little working for the customer. Couldn't make appointments, couldn't check in, real damn shame. read more

I honestly wish I would of looked up the reviews on here first before going. I had great customer service with the girl who helped me obv. She was just trying to make a sale and charged me a whole bunch of stuff. What my major problem is that they don't explain the charges to you. So I was told that in order to trade in my phone I had to purchase their items which they didn't even tell me the cost of. $50 dollars for one charger ?! that looks like it be 15 bucks and a screen protector which I know should not be $50 dollars. They also added some mobile protection to my bill that I never requested. Luckily, I got that fixed by calling corporate. But please be cautious and make sure they give you all the details before you pay. Honestly, just don't come here and go directly to an actual Verizon store. Shady place. 0 stars. read more

Thumps Up to this store and staff! I walked in in panic mode due to my cellphone blacking out on me and not holding a charge. All three employees working that day were absolutely helpful, specially "Juan." Juan was very understanding and patient with me. He spent quality time helping until the very end. He was able to get my phone to turn back on and and even assist with calling Verizon to assist me in the process of getting a new phone through my insurance. I walked into many Verizon stores and the experience has never been pleasant unless you are there for a phone upgrade. Juan was very knowledgeable and caring by providing the best customer service experience. Best Verizon store! I would definitely go back. read more

If you go to this Verizon location, make sure Mark is there to help you. He is such a patient, kind, helpful and thorough sales associate. We came in with a complicated situation and he took so much time with us to try to resolve our problem. Meanwhile, there were so many people coming into the store and he was the only employee at the time. He did his best and did a great job accommodating everyone. Just excellent customer service. read more

This is one of the best Verizon stores I've been to! Marisa and Mia were so helpful and knowledgeable. I was so impressed with how fast they solved my issue. They made getting a new phone painless! If you need to go to a Verizon store, go here! read more

Don't be fooled. Make sure you ask exactly what you are paying for. They will give you the "Verizon" deal but add on several of their accessories. I was told that I had to buy a new charger along with my new phone because and I quote, "they make them bigger now." As the dumb excited customer, I believed the BS that was coming out of this sales reps mouth. I then got my receipt (not checking it until I got home) discovering that they charged me for a screen protector and a case in blue. I don't even like the color blue. Anyway, just make sure you ask questions and know exactly what you are paying for. The wireless plus business is a leech and full of liars, no I take that back, they are SNEAKY leeches and liars who hide behind a "Verizon" store front. You've been warned. read more

Very nice service, went to switch over to a new phone and was in and out in 15 minutes

This location is. always successful in aiding me since I purchased my phone from them! They have very good customer service!

Very disappointed. I received an offer from Verizon to trade in my iphone and this store uses that opportunity to sell you accessories. David (the manager) said that in order for me to use my trade in offer from Verizon, I have to purchase a charger, a screen protector, and a case from them. I told him I don't need the accessories. He said "we require you to buy accessories so we can ensure our phones are protected in case you return them." I then told him I have my own case and screen that I purchased and he said I still must purchase the case, screen protector, and charger from him to use my trade in offer from Verizon because "the cases they sell protect the phones better than other cases" (complete bs because I purchased the same exact case they sell for cheaper from somewhere else). This makes no sense. So what if you subjectively believe your cases protect phones better? Does this mean if my phone is damaged with your case you will accept the return? No. If a phone is damaged regardless of what case it has on you won't accept the return unless it is in new condition. And if that is true, why force me to buy a charger? Do chargers protect phones too?? He just wants to sell you accessories which he says is mandatory but other employees say it's not. He wants to sell you accessories that no other place mandates and lies to your face about it. When my phone arrived a week later and I went to go pick it up, the worker who helped me that day told me that the accessories were not mandatory but because David had already charged me for them I would have to speak to David who was off that day. I wanted to cancel my phone order and buy it somewhere else at this point but then they charge a giant restocking fee. Once you initiate the process with them you are basically stuck with them as the restocking fee costs the same if not more than all 3 accessories they force you to buy. Apple allows me to use this same trade in offer without forcing me to buy accessories. Best Buy allows me to use this same trade in offer without forcing me to buy accessories. Verizon over the phone allows me to use the trade in offer without forcing me to buy accessories. But David (the manager), here at Verizon by Wireless Plus at the Noho West center forces customers to buy accessories in order to use our own offers from Verizon. SHOP FOR PHONES FROM ANYWHERE ELSE BESIDES THIS LOCATION. On top of all this, next month my bill was double. After calling Verizon, I found out this store did not process my trade in correctly and also added insurance to my plan without asking me or telling me about it. This store is a fraud. Avoid at all costs. read more

They suck. They decide when or if they work, closing the store earlier than posted. I've had two failed attempts now, at coming during their business hours, after my own work schedule. Last attempt at coming, this past Sunday, they didn't even lock the door shut and I was able to walk completely in, into a vacant building. How absolutely dumb and lazy are these people? This has been too incredibly inconvenient and aggravating. I'm not coming back. read more

Sketchy place. I suggest going to the verizon wireless store at the empire center in burbank. They're the real deal.

Great experience when we went in to purchase our phones and getting the trade in deal. Although not the staffs fault, it's been annoying with all these delivery delays for our new phones. I've been checking in every week as we were told 2 weeks they'd be there. which turned to 3 weeks now almost a month. Called and talked to Mia asking for an update and she said 'if I didn't get a call today then it means it isn't here' ooooookay, asked if she could check the status and she then said she actually DID attempt calling for one of the phones. We ordered a new iPhone 13 and she said an iPhone 11 was ready for pick up. I told her that wasn't what we ordered she said 'Well the order we have ready for pickup matches your account name so i think it's you, you can come pick up today' Continued with more attitude and no help Manager is great and was able to give me better information Apparently the iPhone 11 is all they have in stock, what she probably meant, but still makes zero sense as to why she said ANY of that But Mia is whom I believe sold us our phones to begin with. Really sad that the friendly customer service stops after the sale was made read more

This is the best Verizon store!! I have had back to back experiences here both flawless!!! Darryl C. is absolute the best. I just came from an Encinitas location where I was beyond frustrated after hearing a bunch of lies and BS. Darryl we t above and beyond !!! Definitely coming here next time!!! read more

Terrible experience. I came in wanting to switch from AT&T to a verizon plan and the sales associate Maritza had me wait for a whole hour just to get an approval. I waited for over an hour only for her to tell me that the manager Mia could had something come up and that I need ti come in another day . Very unprofessional to have a customer wait 1 whole hour for some approval only to find out they need to come back again next time after waiting so long Very unprofessional they turn down customers and make them wait for literally nothing Do yourself a favor and avoid both Maritza and Mia read more

Not a real Verizon store even though every outside sign makes you feel it's Verizon. Under staffed. One person working in the business on a Sunday afternoon, non chalantly closes door in your face as he lets one person in at a time. Wanted to return a Verizon phone, "sorry im wireless plus, don't do that hear." Have always had good experiences in Verizon stores until visiting this "authorized" store. read more

Luis was very knowledgeable and helpful with our situation. He was understanding and very approachable. They followed Covid protocols with plenty of sanitizer around that they used whenever coming in contact with our devices. This is my new Verizon store and it is amazing. read more

Came in recently this week to try and get some estimates on a new phone purchase and was skeptical in coming in due to the bad reviews for a new store but then I said it's a Verizon I don't think they matter. Nah, store was dead, no welcome or acknowledgement that I would be assisted. Stood there in front of one employee for like 15 mins while he helped another guest. Just looked at me and said nothing. I don't mind waiting but it's like, so am I gonna get helped? Very in a rush and did not explain much in detail about the phone upgrade and the pricing. Didn't even check my Verizon account correctly and gave me wrong estimates. I would recommend you go to the one in Burbank or Studio City, they're way better. Had to drive to the one in Studio city to get better assisted. This place ain't it. Not dragging them but like just don't waste your time going like I did. read more

Had to ask multiple ID when I had proof of both. Bad customer service. Name was on the account and still no help, cancelled my number and still charged me. Really bad, and not helpful read more

I went in hoping someone could help me with my account. I was told that they don't do that service there and that I should go to the corporate location on Van Nuys and Roscoe. So I did that. At that location, they told me they didn't know what she was talking about and that they are the exact same kind of Verizon store. Complete waste of my time for no reason at all. They don't even know how their own business operates. read more