I had a surprisingly great experience with Spectrum recently and wanted to share it because…read morecustomer service like this deserves recognition. I originally called Spectrum because I was planning to cancel my internet due to the price. I had been paying about $90 per month for 600 Mbps, which felt too high. The customer service representative was extremely helpful and worked with me to find a solution. They ended up offering me 1 Gig internet for $30 per month, which honestly shocked me. On top of that, they also sent me a brand new WiFi 7 router to my home free of charge. When the new router arrived, I called customer service again to get everything activated. The people on the phone were knowledgeable, patient, and very easy to work with. They walked me through everything and had my internet up and running quickly. After that, I went to the Spectrum retail store down the street from me to return my old router. I was honestly expecting the typical telecom store experience where sales reps are pushy about adding services or making it difficult to return equipment. I have had that happen at other companies before. Instead, the experience was the complete opposite. The store was very clean, organized, and welcoming. The staff were friendly and professional. A gentleman who I believe was named Reese helped me. He was kind, efficient, and not pushy at all. He processed my return quickly and made the whole visit very easy. Overall, the entire experience from customer service on the phone to the retail store visit was excellent. I went into this expecting frustration and instead walked away very impressed. Very happy with Spectrum right now.

The repair last night was incredible and efficient I had a…read morebroken cable bad and on Monday I called to trouble shoot The cable service only function with the remote control So the phone clerk / technician, went ahead and scheduled an appointment for Nina Home technician to come in and also shipped a new cable box for me So last night, Sargis came in promptly at the appointment time changed the cable box installed the applications trouble shot and give me a new remote control I have to say I pay a lot of money to Spectrum for a monthly bundle of cable and Internet and Wi-Fi ($218+), but when it comes to their customer service and repair.... I have to give them 5 ‼

They used to have a great loyalty program deal that would match the discount to offset the price…read moreincrease and today was told by an agent Zach that no matter if I go to spectrum it will be the same rate to them after the introductory period instead so they do not care about losing any customers

DO NOT get Direct TV. I've been waiting for my refund from disconnecting since the beginning of…read moreAugust. And still they're saying 21 more days!! It's the worst service. My tv froze every single day & if you need someone to come out, they charge 99.00. Run, don't walk. They are terrible!!! One of the worst companies I've ever dealt with. Besides T Mobile too

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

I had a ceiling speaker system that came with my new home purchase, but I had no idea how it was…read morewired or how it was supposed to work. To make matters worse, I started experiencing some very strange issues with the speakers and couldn't figure out what was causing them. Installation King came out, thoroughly diagnosed the problem, explained what was going on, and resolved the issue. What I appreciated most was that they didn't try to upsell me. Instead, they took the time to walk me through the system and provided several options based on my needs and budget. They were professional, knowledgeable, punctual, and easy to work with from start to finish. Their pricing was very fair, and I felt confident I was getting honest advice throughout the process. If you need help with home audio, speakers, smart home systems, or troubleshooting existing wiring, I highly recommend Installation King. Great service and a great experience overall.

We moved so we had installation kings come out again to mount our TVs. After doing the intake over…read morethe phone, the technician came out and we were told there would be additional charges for what we wanted to do and that he did not do any drywall patching. The quote was then way more than what we were expecting so we didn't move forward with the work. We were then told they had a $75 cancellation fee - something we were never told over the phone. I've never had this happen before. Even with our other handyman, plumbers, etc. - if you can't do the work, you don't get paid for NOT doing the work. We were told that this would cover gas expenses - why take a job that is out of your network? They knew our address well before coming out. Also, some of our intake conversations were over text, so I wish we discussed the job over photos so they knew what we wanted to do in terms of the job and give us a proper quote. Just felt very scammy and weird after them asking for money without starting the job.

Amazing customer service by Arturo. He was so professional and knew how to give the best customer…read moreservice. He was still trying to help me when a rude customer interrupted him, saying she was on a call with corporate. He handled it so professionally. I don't understand why some customers lack respect and cannot be nice but expect these workers to be nice to them. That customer was clearly rude to him. I wish corporations would let workers match this stupid client's energy.

The store staff just ignoring customers. I am here right now and the staff is rude and not…read moreprofessional. They intentionally work very slowly and while they have 9 customers waiting, staff sitting in their phones, chit chatting. Especially the lady staff she is ignoring customers and I talked with couple customers and they are waiting for hours. One person told he was waiting for two hours. So don't go to this store and ATT customer support will see this review they need to correct the staff. I was at the store 9 June 2026 from 6:15 till 8 pm waiting for the service.

Excellent TV installation service! The technician arrived on time, was professional, and completed…read morethe installation quickly and neatly. They made sure the TV was securely mounted, hid the cables nicely, and explained everything before leaving. The picture looks great , the entire setup was done perfectly. I highly recommend this service to anyone looking for a smooth and hassle-free TV installation.

I sent out about 5 quotes using the Yelp request a quote feature…read more A to Z got back to me immediately and was super responsive in helping me to navigate what our office would actually need to complete the installation. Alex showed up on the scheduled date with 2 other guys who were all ready to get to work. They worked very quickly and neatly. Offered great suggestions/solutions for some things we hadn't even considered and created a pretty scrappy workaround for a big problem we had. Would definitely call A to Z again. Considering calling them for an in home install.

Highly recommended!!! Super knowledgeable. On time. David has worked on all our projects, whether…read moreit's at our restaurants or our residential properties, it's always installed perfectly and works like a dream. The best is that David's service and reliability is super on point and I appreciate how professional he is. We will always be using David for our future projects!

My wifi was slow . I am paying for 1 gig from fiberoptic from Frontier and was getting 300 ant most…read more. I called David to move the router closer to the boosters which would have been a big job . David just added a key and fixed it ! He could have easily made more money from me . I was totally ignorant of my missing piece . He is busy so you may have to wait but completely worth it .