I have been looking forward to going here since it opened a while ago. Finally we got the chance, What a let down. The food sucks, the worst burger I have ever bought. Fried as hard as a hockey puck. read more

Had cheesburger fries shake solid 3 out of 10 nothing special, certainly not worth the price

I had been told by a friend that Shake Shack was great ... she was correct! The service was excellent, and the food even better. I ordered my shake, for dessert when I left, and it was delicious. While typing this, I think I will go there for dinner, tonight! read more

The worst burger I've ever eaten. Patties were so well done, I couldn't chew it. Caramelized onions flowing out all over the place. It was a mess. The taste was bland. Nothing could save this burger!!! Yuk!!! There are sooo many places that are better. read more

Just here to say--do yourself a favor and get takeout from a nice restaurant if you want a real burger. This place charges $25+ for a burger meal that leaves you questioning your life choices. The burgers are small and poor quality, the fries are eh, and the shakes? Meh at best. And, they ask for a tip and you feel obligated bc last thing you need is the guy in the back spitting in your food. In-N-Out tastes waaaay better, and costs waaaay less. I could've had Gulfstream and still had money left for dessert. Highway robbery--with a side of heartburn. read more

I was pretty stoked when I heard a Shake Shack was opening in my neck of OC. Finally got in and experience was really good. It was really crowded but food came out quick (about 8 mins) got the chicken sandwhich and fries. Both were fantastic. No complaints from my first time here. At time of review this location currently has 3 stars which seems low. I assume just the madness of it openings and being super crowded gave some early crowd members a bad experience, but my time here was great. read more

Shake Shack - Bbq fries - Burgers Near Me - Costa Mesa, California

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Went in today when they opened and they had issues with the ordering kiosk and after finally getting my order in, they ended up comping my order which they didn't have to but I appreciate it for the wait and confusion. The service was exceptional along with the food. Loved the Orange Dreamsicle Shake. Glad to finally have Shake Shack in Costa Mesa. read more

Shake Shack - Burgers Near Me - Costa Mesa, California

Food, amazing. Waited one hour. Service rethinkable. Ambiance, excellent Aura. Food still isnt out, ordered at 8:05pm, it's almost 10pm Although, Amazing outfit I have on. whoopty doo, what will i do? read more

Stopped into this Shake Shack and ordered a standard burger with no extra toppings. Although the beef in the burger was too salty for me, the bun was soft and delicious. The counter staff was courteous and very friendly. My order was ready in about 5 minutes. It's a small place, so ambiance is not a topic of conversation. Parking was easy and free. read more

Overpriced for a small burger And no non dairy shake? What kind of shake shack is this.... The service was pretty cool, Cool lookin drive thru. read more

The burger was lukewarm not worth the money paid. Fries and shake were good. Overall would still prefer In and Out which would have hit all three marks. read more

Made my way over after the initial opening. It's super clean and the service is very polite. With that said, it's still a bit chaotic. My food order was incorrect and at some point was lost. The manager was really polite in making up for it but at that point it had been about 20 minutes after getting the "it's ready" text. Hopefully once the restaurant settles down it'll get more efficient. read more

The veggie burger tastes great ! $12 though the new norm price yummy trying the shake!

I honestly had the best customer experience here today. Even though they don't offer the dairy free shake at this location, Andrew made my experience 10/10. He was so incredibly kind, as we were the other staff. They went above and beyond to make everything right and just really had the best customer service I've seen in a while. Hoping the dairy free shake comes to this location we would love that! But will be back because of Andrew's kindness and overall experience! read more

My wife and I always get quality food in a short amount of time. Between Burger Lounge and In N out, we like to vary up our burger selections and nothing beats their avocado bacon burger. You can even do up to four burger patties just like In N out and they have gluten free bun options. Service is always friendly and they have high chairs for our baby. I personally like the ikea type lighting they have there and the bathrooms are very clean for a fast food restaurant. We will continue coming here and enjoying the hell out of it. read more

Had some issues with my order. Jordan had really good customer service and helped me out. Love the burgers and shakes!

Not good... period! Don't believe the hype. Chicken is way to salty and greasy, burgers are mid, milk shakes are watery and Fry's are even more salty then the chicken. I don't know if it's just the way they do things or if the staff just doesn't care. But don't eat here, Jack in the box is a Better experience. Very disappointing. read more

Shake Shack - Bag of "food - Burgers Near Me - Costa Mesa, California

Your order will take 10 minutes. Your order will be correct 70% of the time. Takeout folks beware. They do not bring you napkins. They ask for a tip. Over $12.00 for a single cheeseburger and a small drink. In N Out is right by, go there instead. read more

Expensive! Plus, so greasy, their awesome bun unfortunately just filled up with greasy fat. Felt like I was gonna have a cardiac arrest right then and there. read more

I stopped in for the first time to get a gift card for my friend who can't wait for the brookhurst location to open in the Fall in CM or Fountain Valley. The place was clean and busy. Alexa made some recommendations. Kathy helped me. The two of them were pleasant and helpful. I ordered a sandwich and custard shake. Everything was delicious. Faith brought me my food. Great customer service. read more

Took 45 minutes for 2 milkshakes. Milkshakes were okay but not worth waiting 45 minutes. Wasn't really busy when we got there and they held our order prioritizing online/other orders. read more

I've had Shake Shack before a while ago on a layover and I was real hungry and paid too much because I was at an airport so I don't remember much about the food ¯\_(ツ)_/¯ Still, I was excited that it opened close by and we went the first week it was opened and it was really crowded so we ordered online to go. We ordered 2 Shack Burgers 2 fries and a shake. I know they just opened and had all new staff and it was crazy busy but...they forgot the fries. It wasn't a hard order. I brought it to their attention and they gave me another bag for the fries. All good. We got home and the size of the Shack Burger was a joke. It was like a kids burger. A sad tomato and one leaf of lettuce. My husband at it in 3 bites and I think he could have finished it in 2. The little boat of fries were only half full. I put both orders in one boat and it still could use more. I don't know if this is what it's always gonna be like but totally not worth the anticipation and cost for a $8 burger and $4.50 fries. We laughed cuz the In-n-out line had been shorter so we thought people were trying Shake Shack, but that won't last long with the cost & portions size. I'd rather pay $3 more for a bigger way better burger and awesome onion rings at Burger Lounge down the street that is worth the money than go back shake shack. My husband did say the shake was really good though read more

What a dumpster fire. This has to be one of the most poorly designed burger joints I've been to. The food is not good, burger completely grey and flavorless. Burger bun was completely wet and falling apart. Fries are tiny for the price, and also pretty flavorless. I just feel bad for the employees because you can tell they're doing their best but there's clearly a major lack of management and training. The ambiance is not clean feeling, loud and crammed. There's nowhere good to wait in line or for your food. I like shake shake in other locations, I used to go a lot when I lived in DTLA, but this place is a disaster. read more

Ordered a burger and fries today at 1:50pm was not too busy got burger at 2:10 that's 20 minutes what is worse is the tag on the side said it was prepared at 1:55. So now I know why the fries were cold and the hamburger was barely warm. It just sat there no one bothered to deliver it to the table I was sitting at waiting for my to go food. poor service! read more

I generally don't look to try or rate restaurants when they first open, usually give them 30 days or more to iron out the "opening jitters" - however that applies more to proper "sit down" and order from a waiter/waitress type of establishment, not so much for fast-food/fast-casual where you order from a counter or even DIY from a kiosk. And i have never been to a shake-shack before, so i decided to jump in sooner than later. The short version: WAY , WAY, WAAAAAYYYYY OVERPRICED for the sizes & quality of food that you get. Tried: regular cheeseburgers (effing TINY!!!) , "themed" double cheeseburger , fries , milkshakes and a flavored iced tea. The regular burgers are VERY small. Like, this is the style (more or less naked - no ketchup, mustard, pickle, lettuce, tomato or sauces) you would expect to see on a "dollar or value menu" ANYWHERE else. But nope, it's almost $8 for a single naked cheeseburger. Ridiculous. And BORING - not much flavor to be had at all. The "themed" double cheeseburger was better - i got the "roadside" - caramelized onions(supposefly simmered in beer), swiss chz, Dijon mustard - much tastier overall , but also GREASY AF and the potato bun couldn't handle all the grease & moisture and essentially disintegrated while i was trying to eat it. Normally , i would have expected the doubles to be what the cost of a single is here about $8 -- but no way, this sucker is about $12 ‍‍‍. Fries - they are krinkle cut style and pretty generic - they just crank'em out and from what i could tell, don't really bother with any kind of "measurements" as far as what gets into the container (little paper tray/boat) - some i saw go by were overflowing off the top, others barely got up to the rim of the paper container - i of course received the latter , what looked more like a 1/2 order of fries. They sit on large sheet trays under a heat-lamp after cooking , and by the time they make it into your order , they're not very hot. mine were just barely warm. I would call them mediocre at best. And for almost $5 for PLAIN, one -size only -- LAME. Got a strawberry shake and a peaches & cream shake - the strawberry was baaaarrrrrrrely strawberry , tasted more vanilla than anything else. My wife liked the oeaches & cream one though, much more substantial on the flavoring. And finally, got a honey-yuzu iced tea -- it was just ok as well, very lacking on the yuzu flavor. $5 asc well. So for a full meal for two - 2 reg cheeseburgers, 1 double themed burger, 1 french fries, 2 milk shske and 1 iced tea -- a "fast casual" meal mind you -- was NEARLY $50 and nowhere near as satisfying as i was hoping it would be. NOTHING struck me as "OMG this is so good i can't wait to come back" , especially with the cost involved. I may try again a few months down the road (maybe to try some of their chicken offerings) , but i don't think anything can overcome the disappointment of quality/taste vs. OVERPRICED/COST. I'll file SHAKE SHACK in the "only if absolutely necessary" category, so many other places locally with better taste/quality, portions & VALUE. Thanks anyway. read more

Great hamburgers and fries but a family meal was $70. Big selection of burgers and chicken including sandwiches and nuggets and lots of shakes read more

Posting this review at the request of my husband who is a huuuuge hamburger lover. *His first time to Shake Shack *Ordered a Double Bacon Avo Cheese Burger, fries & drink combo.  He thought it was pretty pricey at $24.50.  He laughed when saying, "And they wanted a tip!" *His opinion was there were too many employees. - Thinks he saw about 15 people just in the front area and wonder how many more were in the back. - Is this the reason why the place is so expensive? *Sat outside. - The cold windy day made it challenging to eat and to keep napkins from flying off the table including the paper food tray. - The area could use some kind of acrylic wind breaker. Hamburger & fries were good, but not worth it. One thing for sure, you never get a second chance to make a first impression. Good luck to this business. He won't be back any time soon. read more

I didn't love it. Tasted like a bland fast food burger. I'm not understanding the hype. I think Burger Lounge down the street is better burgers and better atmosphere. My uncle and friend ate with me and we were all just kind of confused by the lack of flavor and quality. read more

After running the OC marathon we were told we had the option to get a free burger from shake shack. The manager was rude and not accommodating for a celiac disease allergy and with held the free burger simply because we asked to put the bun on the side or have the burger made with no bun. "Sorry there's just nothing I can do" read more

This place is way too pricy for the quality of their food. $25+ for a mediocre burger fries and drink at a fast food place is just flat out ridiculous. read more

I went today for the first time to Shake Shack Costa Mesa. I went in with high expectations and left disappointed. They have been open for about a week and a half and they still need to get their act together. The burger was small (which I actually prefer) but the patty was almost non-existent and there was no taste or seasoning to it. They simply forget to add seasoning of any kind. There was no sauce or condiment on the burger. Did they simply forget to add it? The French fries were nothing special and the chocolate shake had an odd and bitter taste to it. I will say that the eatery was loaded with plenty of staff trying to please but that didn't really make the food taste any better. I plan to go back in a couple of months to see if they have the kinks worked out but for now...not impressed. read more

Disappointed in the food portions. Small burgers. I was shocked they were so small and didn't look like the pictures at all. I usually don't finish a burger myself. The Habit is far better with more reasonable prices. Fries were average. The shakes were ok but Not worth $9. Chicken bites were good but only 4 pieces for $6. Hard pass next time. I find it funny they ask to add a tip but there was no service so why would i tip? read more

Salty and small and lame. It took us a little while to try the new Shake Shack on 17th, because we couldn't stand the aesthetic... but we weren't missing anything. Miniaturized and salt on salt. I ordered the Carolina bbq burger, it looked delicious online; tangy sauce dripping down the bun, piled high with fried pickles and thick bacon. And it looked like a good size, for $13 I expected a restaurant-sized burger. No joke, what I got was a Wendy's junior bacon cheeseburger with twice the salt and none of the brightness. There wasn't even a suggestion of "tangy Carolina bbq sauce" on this tiny, smashed flat burger. And the SALT... I couldn't even finish the itty thing. There was more fried than pickles, I didn't reach an actual bite of pickle until halfway through the burger. I expect that kind of bait and switch from a crappy fast food place, but for what we paid and what the food looked like on the menu, I expected better. The peach flavor in the peaches n cream shake was extremely subtle, I was really hoping to get that peach fix, but sadly no. It got here fast though, we had it delivered, so I can say that for the service, it was quick on a Monday night. The point is, if you're looking to overpay for burgers after your kid's baseball game, this is your place. If you're expecting great food, you'll be disappointed. And if you're a grown man, and hungry, order double. read more

The service and the shakes are great. Burgers just ok. At least the one I had was just ok. Fries were good. For the price I feel it's overrated but.... The shakes are good. read more

Adrian went above and beyond the other night for me. I messed up and worked too late when I was supposed to pick up my order. I went in to pay for everything to be remade and Adrian took care of it and had my order remade extremely fast. Service like this is hardly seen anymore. read more

Kyle was the best! He's just a chill dude with cool dance moves and he's really good at his job! I don't like writing reviews or doing surveys but for him I did BOTH! Somebody get this man a promotion! Thanks again Kyle!! read more

Terrible . They don't seem to know what they are doing . Waited 20 min for my burgers which were cold when they finally got it to us. Will not be coming to this location again ! read more

These guys are awesome, purely because they give the option of gluten-free buns for my daughter who has a gluten allergy. She lit up when she found out that she didn't have to have her burger, protein style. I wish more restaurants would do this. It warms my heart. Fantastic job Shake Shack! read more

Food is okay, burgers very small and expensive. Have tried ordering online at least 5 times always get a notification that my order did not go through. This has happened multiple times. Not sure what's going on? Kitchen backed up? I have given up though. read more

Tried it today at 17th Street in Costa Mesa. Sorry, this our first and last visit. Totally overpriced! The size of the burgers and the buns are simply a joke. Actually we are angry. Corporations think they can really rip us off that bad? Not out of our pocket. read more