+ Yummy, convenient fast food. + Friendly, helpful staff. + Sauces at Chick-fil-A are free and ample. + Ample parking in the rear; . none in the front, - except EV charging only spots. - Can't refill your own drinks, . but prob can ask the staff for that. + Ample indoor seating. + Children's books available. + Plenty restrooms. + Trash can doors are motion-activated. Neat! . Okay ambience. - Weird west-side parking lot exit doesn't allow any western exit onto Newport Blvd; must turn right onto E 17th St, go long way around. May as well go through CVS lot if you wanna exit west on E 17th St. I had: $13.09 Meal SpcyDlx + tax = $14.10 read more

Bad Horrible service Restaurant is dirty (sticky floors and tables) Operator/manager is nonexistent Corporate needs to investigate read more

See all

This chick-fil-a is near my apartment so I decided to give it a try! I had a good experience at this chick-fil-a, there were just some inconveniences that I experienced from the location. Food- excellent as always! We ordered chicken sandwiches, fries, and the holiday peppermint shake. All were good except: the gluten free bun. Oh man. I'm gluten free and normally order the grilled nuggets, but I had a coupon for a sandwich that couldn't be replaced with nuggets. The cashier was sweet and knew I was gluten free, so he suggested a gf bun. I paid the $1.50 for the bun. Wooooof. It was drier than a desert. I took one bite and swiftly axed the bun lol It's cool Chick-fil-a has the gf option, but it's awful. Service- service was great! Everyone was so kind and helpful. I wish I remembered the name of our cashier because he was so helpful and also funny. Parking - not good. We had to park in a lot kind of a walk away. The parking lot is small and super weird to get into from the street. It's actually pretty inconvenient parking. Location- not good. It's complicated to get to the restaurant and hard to know where to turn into. It's also complicated to get out and get back onto the main street. Cleanliness - clean inside and out. Clean bathrooms. The last inconvenience is that there is no drive through. No biggie to eat inside, but if I need it to go I would go to another location. read more

See all

Zero stars service with attitude don't waste your time in this location to 20 minutes to get a chicken sandwich. I thought that's what they did for a living and they were super rude about the whole thing. read more

Went in with my service dog, immediately approached by management asking what my disability was which is 100% illegal, make a note this will make me not go back again. There are too many good places to eat in Costa Mesa don't waste your time. read more

I had another great delivery tonight from one of my favorite CFA Associates. His name is Brooklyn and he always delivers with a smile! Thanks Brooklyn! read more

This newly opened Chick-Fil-A location is great! We've gone several times now and their spicy chicken deluxe sandwich and fries are delicious. The spicy chicken deluxe sandwich has a tasty buttered bun with fried chicken inside that is perfectly cooked. The fries are also crispy and tastes just the way we like it. Compared with other Chick-Fil-A locations, we think this is one of the better locations because of the quality of the food. Some of the other Chick-Fil-A's do not heat the bun so that it is fluffy and they over-cook the chicken so that it is dry. Also, some of the other locations seem to give you fries that are stale and have been sitting there for a long time. Every time we've gone to this location, everything has been freshly made. We will continue to dine at this location since they do a great job and have great service. read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Costa Mesa, California

See all

Worst customer service. Got my breakfast order wrong and refused to remake it. Never going back.

Never been to a dead ChickFila before, but I can see why. Food was fine. Awkward location, drive-thru, took 15 minutes to get two items with an empty dining room. The girl was nice, but they're just slow AF. read more

You can always depend on Chick-fil-A to satisfy. The menu has something for everybody. The most friendly service you can find anywhere. They all go out of their way for service. read more

Corporate please come and improve this location. We walked in at 9:15. There was one other person who had ordered and the cashier left and didn't acknowledge us and nobody else came to the front. Unusual for Chick-fil-A . Even at the busy locations they welcome you and ask you to wait. It did not seem like they had enough staff working. I went into the restroom and there was poop on the toilet. The tables did not look like they were cleaned properly. The food was good. Overall I will skip this location. read more

Chris is actually the NICEST employee I've ever met from any restaurant, not just Chik-fil-A. Plenty of the other employees were very friendly and fun to be around. If I had the choice, I'd love to come to this Chik-Fil-A more often compared to other locations read more

So this chick-fil-a is unique in that it's a stand alone location with NO drive thru. I understand locations in malls or stadiums wouldn't have a drive thru, but never seen a stand alone location without one. Inside it's much calmer since they don't have to hurry to get all the drive thru orders out. They have lots of parking. They definitely had room to make it a drive thru. I think the city for whatever reason didn't want a drive thru here as they thought it would cause too much traffic. Food was fresh and like any other Chick-fil-A. Just a unique dine in / take out only location. read more

See all

I think the food and service at chikfila has been well documented. But this location suffers from some logistical hurdles that keep us from coming back: no drive thru, the curbside pickup shares spots with the EV chargers so both groups are constantly jockeying for spots (Why would you do this). Also, they don't start your order until you actually park and say your are there. The only reason I do curbside is so you can start working on my order so it is ready by the time I arrive. Fast food is a commodity. You win on convenience or we stop coming. read more

Chick-fil-A - EV chargers are in the same spots as curbside pickup - Fast Food Near Me - Costa Mesa, California

Alexandra gave great customer service and the food was ready quick. We enjoyed our time here and the flowers were nice.

This is absolutely ridiculous. Closes at 10 Mobile pick up until 11. Why are all these places catering to the delivery apps and not real people? I'm so sick of it everywhere you go they're so busy packaging up mobile app orders, and places like this aren't even open to the public Every Chick-fil-A I've ever been to is open till 11 but not this one only for mobile app orders what is going on? I think I'm just never gonna go to Chick-fil-A again. I hate this place. read more

I've been wanting to stop by and finally did. Honestly one of cleanest locations ever, staff was super friendly, so much parking all around & service was fast too considering how busy they were. read more

I don't write reviews. But I'm going to for this Chic-Fil-A. Wish I could rate this location lower. Portions are the absolute worst of any chic-fil-a I've been to. Every kid that works here, as well as the "managers", have an attitude problem. Every time I come for my app order, they're screwing around doing squats or something weird. Why am I always waiting 10 extra minutes, after my order says it's ready? Why am I being given attitude when I'm waiting on you to finish an order that I can clearly see and read, is done? I have very very simple orders that I order online ahead of time. Tired of wasting my money here. read more

I ordered chik fil a through the website. After the order was entered on computer an icon popped up that notified me that I qualified for a free frosted lemonade because I had over 1100 points. I clicked on the icon that said redeem now and it was no longer showing on the screen and I checked out. When I got to the restaurant to pick it up I noticed that the free frosted lemonade was not included in the order. I asked the employee Manny the staff leader where the free frosted lemonade was at. He told me it was not on the order receipt, so I did not order it. I explained that I did order it, told him how many points I had and that the icon said that I had redeemed the free frosted lemonade. Manny abruptly insisted that was not possible because it was not on his order receipt. I then asked him, well could you honor the offer that was on the website for me as a rewards customer. He said no, I would have to log back in to order through the app. I did log in and got to the app, but it said I could not place a new order because the pending order was still showing as active. I tried to figure out how to get around that screen, and it seemed like it would take some figuring. I asked Manny the staff leader if he could put the other drinks in the fridge as I did not want them to start to melt. Manny rudely said no, I can't do that. I already gave the order to you, so it is on you now. I held my tongue and logged in to the app again but the same screen showed that the order was pending, so there was no way to access the free frosted lemonade that was offered on the website that I redeemed. I explained to Manny again what happened, how many points I had and why I thought he should honor the free frosted lemonade. He couldn't care less. I then asked to see the manager. He said he was the manager. Chik Fil A has good food and supposedly preaches "Christian values" as a company. Manny was an entitled jerk on a power trip, and with this sort of attitude he is destined for a lifetime of menial jobs because he does not understand customer service or understanding. Shame on Chik Fil A. This guy is an embarrassment and if it was my company I would write him up!! read more

Employees intentionally disregard the amount of sauce you ask for. There hasn't been a single time when they've given me the correct amount, always less. Which then forces me to walk behind the counter and grab more sauce, which yes, I do every time. Haven't been called out on it once; just act like you own the place and nobody asks questions. Might even start taking customer orders if they keep this up, which I'm sure they won't be mad about because they'd probably get better ratings online with me running the show. Anyways- thank you for your attention to this very very important matter. - Neil read more

I'm going to the first review and the most honest review. It was amazing! Although I expected a first 100 card meal, for some reason, I did not obtain it. However, the service was incredible and food tasted great. The fries were fresh, the buns were perfect, and the chicken was crispy. The atmosphere inside the restaurant was very welcoming. I met the owner Justin, great man, very friendly and I hope his success continues. read more

Chick-fil-A - Chick Fil A Parking Lot - Fast Food Near Me - Costa Mesa, California

Service sucks. Unfriendly staff. I get it work sucks but they act like babies when someone ask them for help. Also the place looks very dirty. I saw employees grabbing people's food after touching money without washing their hands read more

Friendly and helpful. I love the chicken great new location. The only downside is they don't have a drive-through, but it's worth.

Food is good this isn't about that. Call me lazy for ordering right before breakfast is over but if I order it at 10:27 on the app I feel like it should be able to get made for me. I ordered it while you guys are still serving breakfast. Did the order come in and immediately get ignored? If I can't get it then why does the app let me place it so late? There should be something restricting that because I don't wanna have to cancel the order and check back to see if I got my refund. read more

3 stars is the perfect review and the that's what I'm giving. Great food like always but slow service. They have no drive thru and it takes just as long or longer for the food to be ready, even when it's not that busy. The to go people will also prematurely mark all the orders as complete. Seems like they do it so corporate thinks everything is getting made quick. read more

GREATEST PLACE IN THE WORLD!! Their chicken nuggets and sandwiches are HEAVENLY!! The staff are so kind and sweet. Totally recommend if you want your taste buds to have a party. read more

I stopped by this CFA earlier and like most others, it was clean, organized, and the service was pretty fast. The food was also hot when I received it. One of the employees, I think her name was Aaliah stood out to me. She had a decent sized line to handle, but still took the time to chat with guests and even handed out stickers to some of the younger guests which I thought was nice to see. I could tell she actually cared and still kept everything moving quickly. Shoutout to Aaliah for going above and beyond! read more

Love that they opened at this location. However, this morning during a breakfast mobile pick up, the manager was horrifically rude. Not sure what her problem was, but definitely not typical for Chick Fil A to have this type of person with their terrible customer service. Left with two hungry kids, and a upset wife. Not a good way to start the morning read more

They shorted us a sandwich when we picked up the order. You may need to tell management to monitor the team on the line and check for quality control, instead of showing ppl squat moves in front of the customer. Also, when I called what I thought was the Costa Mesa store, I called headquarters in Georgia and was on hold for 8 minutes to talk to someone. Get your act together. Poor service is an understatement. read more

Quick service, orders are prepared correctly, friendly staff. Only complaint is getting back onto the 55 freeway. The corner location it sits on is made more for a Del Taco then a Chick-fil-A. It can be too crowded at times. read more

my grill chicken was very cold so please make people more happy to make it more hotter then the franch fries.

Horrible customer service by cashier at the register. Not even a hello, thank you, or goodbye was given. Considering this location is new I would think this wouldn't be a problem. Shame on the manager for allowing this to happen he was right behind her and I'm sure he was hearing how she interacted with me and my friend. Not sure what her name was but she was blonde wearing a red shirt, she should never work a customer service job in her life again. If I could give a zero star I would read more

F**ing horrible. First off no drive-thru. Second of all I went there at 8:30pm on a Tuesday and dine-in and take-out were closed so I couldn't even order. Only thing opened is mobile pick up. There's 2 separate entrances, I looked so dumb and confused. Anyways I won't be returning, first and last. read more

Worst chic fil a to go to in the morning they have no urgency to help you or get your order ready ..no point of using mobile order they don't even have your food ready . Horrible service. read more

I came to this Chick-fil-A for the first time recently, and I have to say--Gia made the experience memorable in the best way. He was incredibly kind, patient, and understanding, which made a great first impression. It's not every day you meet someone who genuinely seems to care about the customer experience, but Gia definitely did. If everyone at this location is like him, I'll definitely be coming back. read more