This in-n-out was very good customer service. Steven and Colby were great employees and very kind to me. Amazing time here thanks too these worker. read more

It takes about 5 minutes or so per car... so if there are 25 people in front of you do the math... Also people try and cut in line which just creates a whole other layer of messiness and stress. Go to another location. read more

I have lived in California, and been going to In-N-Out my whole life. Normally, I have a great experience. I live across the street from an In-N-Out near my house. I was visiting a park here in Costa Mesa and tried this In-N-Out. We had a terrible experience. After waiting for 15 minutes in line, I was waived forward by an employee and told to exit the parking lot and re-enter the back of the line. I asked why, and the guard said that the car behind me claimed I cut them off. I did not cut them off. I followed a green arrow directly into the line with the other cars in front of me. I waited my turn, and was sent to the back of the line. In total, I waited 40 minutes for my food. To be fair, when I told the manager about the situation, he was extremely professional. He gave us gift certificates for future purchases, and was very polite. The manager represented when I come to expect from In-N-Out. The other employees missed the mark. We will not be coming back to this In-N-Out. read more

Just want to say I loved the customer service today at this location. Specifically Steven and Diego who took my office order during rush hour. Instead of turning me down, Steven told me he'd do his best. Within 30 minutes or less, I was in and out and my office was delighted. Steven was amazing in that he assured the order was correct, fresh, and personally handled my order. Thank you! read more

The workers here are very nice and respectful ! They have great customer service and seem to be genuinely happy

I love In-N-Out. I've lived in California practically all of my life and I am a die hard In-N-Out girl. This location in Costa Mesa is the old school double drive-thru version. But the location does not bode well for the traffic it causes. It was easily a 30 minute wait during dinner rush. I should have parked in the lot and walked up to the window but I was not sure if there was an available spot. I did not want to risk my place in line. Plus it was cold so in the warm car we sat. It's a good thing I drive an EV. No gas wasted. We put in our orders with the friendly staffer standing outside. Our food was basically ready at the window after we paid. I ordered a number 1 (animal-style, no pickles, add chopped chiles, extra toast) and another Double-Double (animal style no spread, with ketchup, mustard, no pickles, no lettuce or tomato) for my husband. They did get my fries wrong. I ordered light well fries, as always, but I got fries that were well done. Hot Tip: If you did not know, light well fries are fried a little bit longer than the normal version and are eons better. They are crispier and the perfect In-N-Out french fry. If you want them more crispy than that, order well done. TRUST. For the long wait, strange layout causing traffic and getting my fries wrong, minus 2 stars. I love you In-N-Out but I don't love this location. It's no wonder that locals avoid this spot unless they bike or walk-up. read more

In-N-Out Burger - Fast Food Near Me - Costa Mesa, California

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***Never dissapoints, whether you're in Dallas, LA, or Vegas. Consistent product and exceptional service. This location is all drive thru, with an ordering window for walk-ups. Old school. Love it. Never change, In N' Out*** read more

In-N-Out Burger - Heated outdoor order window - Fast Food Near Me - Costa Mesa, California

In-N-Out Burger is a classic and one I absolutely love. My go-to order is the Double-Double with grilled onions, toasted bun, well-done fries, and a diet pink lemonade. You really can't beat the price and quality, it's consistently great and exactly what you want every time. This location gets 4 stars instead of 5 mainly because there's no real dine-in option. It's essentially a large drive-through, and because of that, the wait can be one of the longest. Still, the food quality keeps me coming back despite the lines. Reliable, affordable, and always satisfying, even when the wait tests your patience. read more

I understand it's fast paced but for my food to be completely wrong and burnt is insane, ordered cheese fries & got like 5 pieces of fries all burnt and no cheese. Then proceed to get charged the wrong amount. Then asked for no tomatoes and add chilis and get the complete opposite. Has to be the worst in n out I've ever gone to. Location is also horrible and causes a lot of traffic. Everyone looks fed up the only nice one was the Asian girl who took my order. Fire everyone and get new staff I'm mad read more

I arrived to This location on 02/22/26 and had a horrible experience with the in n out night time security guard. We got to the end of the line and waited there for about 10 minutes in line, Then the security guard comes over and says we have to come from a "certain street," even though there was no one else in line from said street? I explained I'm 7 months pregnant and I did not know there was a certain street to come from, as there's no signs, no cones, or no guard directing traffic when I got there (because there was NONE). Either way, we were driving into the correct entrance and a line was then forming behind us; It's not like we cut anyone off? Then guard then stood in-front of my car, blocked us on the street, and started yelling with their arms crossed. When I explained I'm 7 months pregnant, I was there first, and I was already waiting 10 minutes (and starting to feel unwell from hunger, nausea and mostly being mistreated). The guard LAUGHED and said to go to the back of the line; to get behind cars that got there at least 6 minutes AFTER US. So we just left and I had to get food quickly else wear, as I was dizzy and nauseous. When trying to leave the line because the guard was blocking my car with their body on the street, The guard was clapping, laughing, and shouting "BRAVO, BRAVO" into my side of the car. The guard even started cheering and clapping with their hands above his/ her head. To be clear, it was the heavier set guard with a beanie on. Extremely rude and unfair, especially to a 7 month old pregnant lady that was hungry, and there first. It's unacceptable to laugh at and taught a pregnant lady after making me 10 minutes to be told to get to the back of the line and shouting "bravo, bravo!" As I was taking my business elsewhere? And if this is their policy, they need to be directing traffic (which there was NONE) or have cones or signs in the streets outside the parking lot/lines. Not sure what was wrong with this employee but I'm sure taunting a pregnant lady made them feel better? Again To be clear, this was on the outside streets going into the parking lot, not even the parking lot yet! Very disappointed in this company for their lack of morals and humanity, especially laughing at and mocking a pregnant lady. read more

I literally just came from there waiting in line so long just to get the wrong order smh I asked for animal fries with raw chopped onion and grilled And I asked for a 3 x 3 with no tomato no lettuce mustard fried but it came animal style with lettuce and tomato . I am allergic to tomato. I never get tomato when I go there and I just got off work so this is a little annoying especially when you wait that long just saying. read more

In-N-Out Burger - Animal style lettuce and tomato that I did not ask for - Fast Food Near Me - Costa Mesa, California

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Worst location, I waited 45 minutes in the line just for two cheeseburgers. Drive- Thru is a nightmare

I am never one to complain but the service was truly so atrocious I don't know what else to do. First, line took over 45 mins. Burger cold and fries rock hard and brown like they came from bad potatoes. The ketchup packets they gave us were covered in a sticky substance, almost like honey. Truly, one of the worst fast food experiences I have ever had, which is a shame for in n out. read more

I've been here many times, it's always super yummy, I like to customize my orders, and they rarely make a mistake. A+ read more

In-N-Out Burger - 6/2/2025 - Fast Food Near Me - Costa Mesa, California

Fast service, simple but good and inexpensive food at a simple location. This location is different than the rest because it does not have inside seating or ordering. The order and pick up window is outside but there is an overhand so if it's raining, you won't get totally wet waiting. There are 3 tables outside in the corner of the parking lot so if the weather isn't good, you'll have to take it and eat it somewhere else. Honestly, In N Out is a perfect, take out fast food spot so not having an inside area is no problem. The staff here is focused yet friendly and they are always working hard because there is always cars in the drive through line when I've been there. Haven't been to In N Out before? Get the basics but look up Animal Style and Protein Style and try your hamburger or fries these styles. You can also get your fries fried more, just ask for fry light well, well, or extra well for more crispy fries!! read more

In-N-Out Burger - Outdoor take out and drive thru only - Fast Food Near Me - Costa Mesa, California

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Food, service and ambiance was typical of all In-N-Outs. I like all three so it is a solid five every time. If you have never been I recommend giving it a try. read more

In-N-Out Burger - Double double - Fast Food Near Me - Costa Mesa, California

Veronica the drive thru girl was very friendly and took multiple separate orders. Will return soon. She was bubbly, professional and awesome. She deserves two thumbs up but there is 4 of us so she gets 8 thumbs up!!! read more

Very long lines to receive fries with literally a whole can of salt ! Fries are always uneatable . Extremely salty had to throw them all away . This keeps happening even after contacting customer service before . read more

Worst In-N-Out ever. Do not come here. The wait is awful. People cut in line because of the traffic. The staff seemed annoyed. I've never experienced just bad service from In-N-Out. I guess there's a first time for everything read more

Many many 5 Star reviews! Honestly, why would you EVER go to ANY other "fast food" store??!! The staff are SO articulat, the staff LOOK you in the eye, they manage all your preferences like a silky glove sliding off your hand. Nowhere else...if you can't say anything nice, zip it. Every order perfectly executed. And they actually acknowledge you as a repeat customer-- SERIOUSLY!! Not kidding, nowhere else no matter how many times. Reading happy vs. unhappy employees across the board, totally different corporate cultures. We will stick with In-n-Out! read more

Super tasty and healthy burger! Big line, to much customers everytime. Thats show quality of product! Cali and InNOut burger top! read more

In-N-Out Burger - Fast Food Near Me - Costa Mesa, California

Continue to be disappointed with this location. Service was terrible. I one time waited a long time for a basic tasting french fries. Seating area was overcrowded with the homeless and drug users. read more

In-N-Out Burger - Not quality checked - Fast Food Near Me - Costa Mesa, California

It gets really crowded around lunch time but they are always really nice. There's no inside seating but it does have 2 drive thru windows. Food is simple but good. read more

In-N-Out Burger - Menu as of 1/2025 - Fast Food Near Me - Costa Mesa, California

I ordered a double double protein style who h should be wrapped in lettuce and it pretty much had lettuce only on one side read more

In-N-Out Burger - Coffee - Fast Food Near Me - Costa Mesa, California

I worked in the restaurant industry for over 10 years and have a ton of respect for team members and staff - I don't know that the team or staff is the issue at this location. Looking through the glass, it looks like only 20 patties can go down at once. This was my first time to this location and it is the closest to my home. We had a 37 minute ticket time at 8:00pm. 2 Burgers, 1 patty and a fry. I don't know if the location needs to be rebuilt to accommodate a larger cooking area.... but this didn't feel like in n out. read more

Gas station in n out. I love in n out, but man this location needs some serious re-management from the top. 25+ min wait no matter the time of day. Some would like to make the argument that this in n out has slow service due to its small size, but the In n out on Camino Capistrano by saddleback college is the same size and they are consistently much much quicker. Do better read more

Drive thru is unbelievably bad, Lyndsi Snyder needs to get rid of this location asap or do something about the location because it is truly honestly terrible. not to mention the WAIT read more

I was very disappointed! It was my family's and I first time visiting and they nearly took 45 mins to call my order number! I would not recommend coming to this in-n-out! Their service was terrible. They messed up my order and I was very disappointed and frustrated. read more

The food was delicious as always!! The drive thru line took about 30 minutes. But no complaints here it was a Friday night and it was packed. 5 STARS!! read more

The food here is amazing but this place is anything but! In and out! I don't know what the deal is. I think they wait until you order your burger before they start cooking it at peak hours, but it takes no less than 25/30 minutes to go through this line not to complain, but this is just ridiculous. They need new management at this location ASAP read more

Have been waiting 30 minutes for three burgers and 2 fries. The drive thru is cranking and they aren't bothering to serve the people waiting outside. Unacceptable. read more

An incredible example of an In-n-Out burger stand. Orders came out quickly and exactly as they should. Got my fries well done and they even still have banana peppers here (which a lot of locations don't seem to have right now). Only a few tables for outside seating but when the weathers this nice, that's all you really need! read more

In-N-Out Burger - Fast Food Near Me - Costa Mesa, California

tl,dr: Pretty much like all In-N-Outs, the good and the bad, except this one has no indoor dining. Likes: + deeelicious and cheap, as any In-N-Out! Animal fries w/o cheese. ;) + Love the spread & ketchup combination opportunity in my cheese-less animal fries. ^_^ + Staff very friendly and helpful. Non-likes: - No indoor dining. Just 3 outdoor tables. Can fill up fast. - Heckin' crowded, like all In-N-Outs. So, - the average wait per order is like 10-20min. - There's only a few spots to sit at while you await your order. A few ppl had to stand in the sun. - There seems to be only one restroom around the back. - There needs to be a sign saying the line only forms in one direction (see screenshot). - Sketchy neighborhood. If you lock up your bike, keep an eye on it every 5min. A vagabond was looking to scavenge mine. read more

In-N-Out Burger - As I was walking back to my bike, a vagabond was standing over my bike checking it out til he noticed me approaching, then he skedaddled. - Fast Food Near Me - Costa Mesa, California

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This is one of the best In-N-Out burger location! Expect a line at the drive through line. Sometimes it wraps around the block so best to make a U turn and get in line there. The staff is always nice and friendly and happy to make your burger the way you prefer. The burger itself always taste fresh and right off the grill. In-N-Out burger is iconic to CA and a must try if you've never had one before and if you're from CA you know what the secret menu. read more

In-N-Out Burger - ows double double cheeseburger hamburger - Fast Food Near Me - Costa Mesa, California

I agree with all of the others reviewers here that this place is EXTREMELY slow if you are a pedestrian walking up to order food. I hyped up In N Out to two of my coworkers who were visiting from out of state for the first time and I was embarrassed after it took as long as it did (we were in a time crunch) and it took about 30 minutes to get our food. Definitely the longest time I've ever had to wait for a meal at In N Out. They definitely prioritize the cars at this location so I would avoid this spot at all costs and go to another location if you are planning on picking up by foot or wanting to dine there. Also, keep in mind that this location is small and does not have indoor dining. read more

Hit the spot! Animal style always :) best place to go right after flying into Cali. Their burgers are consistent and the cheapest read more

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Today, I was so happy. I got the best service from Vanessa. She greeted me with a smile and in a very polite way! She handed me a coloring book and an In-n-Out hat for my kiddo. She asked if I needed anything else. She goes above and beyond her expectations! I love In-n Out. Their burgers are so Yummy!!! read more

Shoutout to Rylan. Greeted me when it was time to pay in the drive thru. Very friendly, smiled, and gave great customer service.

This is the worst location in SoCal. They always mess up orders and the food has been terrible the past few times. The other two locations in HB and CM are much better read more

In-N-Out Burger - Burnt fries and I asked them to replace and this is the best they could do . Burnt and super greasy with no salt This location stinks - Fast Food Near Me - Costa Mesa, California

Let me start by saying that I like in-n-out. So as far as in-n-out goes this might be the worst one I've ever been to. The location is terrible. It's in the ghetto of CM, and the drive-thru leaks out into the street. I've been here maybe five times and my fries were lukewarm twice. read more