Servco Lexus Honolulu
Services - Servco Lexus Honolulu
Auto battery and fluid recycling
Vehicle battery testing
Servco Lexus Honolulu Photos
You might also consider
More like Servco Lexus Honolulu
Recommended Reviews - Servco Lexus Honolulu
Start your review...
Reviews With Photos
Servco Lexus Parts Department - Family is from Oahu but I currently reside in California. Wanted some Hawaii specific parts for our GX and RX vehicles so I reached out to the parts dept with a call. My call was promptly returned by Wes who assisted me in answering questions and providing excellent customer service throughout the purchase process which included shipping the parts to me. Wes was on top of the order expediently and had the package out the door via USPS after payment on a Friday. Thanks to fast actions by Wes and USPS, package containing items arrived fast and safely on Monday. Righteous experience from parts dept of this dealership! Mahalo Nui Wes and Servco!
My first experience with Lexus isn't the greatest. I had my Lexus IS 350 and was forced to sell. I now drive a Lexus GS 350 and decided to give Lexus's a second chance, specifically with the Service Department. I needed to get the spring on my hood replaced along with replacing the back struts and tire replacements. My Service Advisor for this service is Frank Oros. He was knowledgeable, attentive and helpful during the entire process. He explained what was needed to be done. This entire process took about 3 weeks including getting the parts delivered and the time I took being away on a trip. Overall, I would recommend to have Frank Oros as your Service Advisor. He provided an excellent service to me and I believe he will do the same for any of his clients. Thank you for reading my review. Have a great Sunday!
The Lexus is modern; the sales experience hasn't kept pace with Servco's Hawaiʻi legacy. Servco Lexus Honolulu represents a storied local institution and an excellent product, but my family's experience in February 2026 suggests a sales operation that has not evolved with modern expectations; particularly around responsiveness, flexibility, and visible aloha. Key takeaways for future buyers: - Servco uses fixed option bundles, not fully custom Lexus factory orders - This approach may work well for buyers who want simplicity, but less so for informed buyers with specific preferences - Responsiveness and engagement vary by consultant and management involvement - Lexus product quality remains excellent; the sales experience is inconsistent A legacy dealership still needs active leadership and follow-through to fully reflect Hawaiʻi values. --- For context, I'm a late-40s military veteran, married with two kids, and very familiar with the Lexus lineup. I came in knowing exactly what I wanted to order: a 2026 Lexus IS350 F Sport, with specific packages and options researched ahead of time on both the Lexus USA and Servco Lexus websites. I also read customer reviews prior to visiting. One detail I appreciated immediately was seeing sales consultants listed alphabetically by first name online. It gave the impression of a deliberate, fair management culture rather than a hierarchy-driven one. That mattered to me as a local customer. I also intentionally visited after lunch, roughly three hours before closing, based on Google trends and reviewer feedback indicating that period was less busy. That assessment proved accurate. --- Arrival & First Impressions Parking was more challenging than expected. There were no clear signs indicating customer parking, and I had to circle the block. I also noticed staff/dealer vehicles occupying customer stalls; small details, but it shaped first impressions. When entering the showroom, I held the door open for a sales consultant exiting the building. There was no acknowledgment or thank-you. It was a small interaction, but aloha is often conveyed in small moments. The receptionist, however, was welcoming and kind. When I explained that I wanted to order a vehicle and meet the sales manager, she personally walked over and spoke with Rex Bui, the sales manager. I noticed he glanced in our direction and continued with other business. While waiting, we observed a sales floor largely staffed by kupuna, with many kupuna customers purchasing vehicles. The showroom layout is very open. About 10 feet from where we were seated, an older couple was openly discussing financing terms with their consultant, which felt surprisingly exposed. --- Waiting & Initial Follow-Up After 25 minutes, our daughter was understandably restless, and my wife and I were growing impatient as well. I let the receptionist know we needed to leave in five minutes. She informed the sales manager again. He glanced over once more and continued what he was doing. After approximately 30 minutes total, I asked for his business card and left. Later that day, I emailed Rex asking for a recommendation for a sales consultant who: - Was comfortable with factory orders - Was responsive - Understood cash purchases He recommended Ricky Thai. --- Sales Process Reality Ricky contacted me the following day and explained Servco Lexus Honolulu's ordering process; something future customers should understand clearly: Although Lexus USA allows customers to configure vehicles pre-production, Servco does not allow full customer-selected configurations. Instead, customers must choose from three bundled tiers of packages and options. Ricky provided the bundle documentation, which I appreciated. To be fair, this approach likely appeals to customers who feel overwhelmed by choices and simplifies the dealership's operations. However, the bundled exterior, interior, and wheel combinations did not match my preferences. I reached out asking Ricky whether Servco could make a limited exception; I was willing to order from one of their bundles except for the wheel selection. After a full week with no response, no call and no message, I decided to move on. --- Final Communication & Closure In my final email informing them that I would be ordering from another dealership, I cc'd the General Manager, Tony Chang. My intent was to provide leadership with context, close the loop on my experience, and offer Servco an opportunity to engage. Neither Tony nor Rex responded. --- Final Reflection Servco's founding father, Peter Fukunaga, once said: "You either grow or you die." From a customer's perspective, the sales department feels retired-in-place. Experienced, but not motivated to grow, adapt, or fully embody the idea of being a services company, despite Servco's proud Hawaiʻi heritage. My hope is that future customers experience a sales culture that reflects both modern expectations and true aloha.
I wanted to personally thank Misty for the exceptional help she provided on Tuesday, December 9, 2025. Her customer service,, patience and understanding, of customers needs were truly impressive. She made my experience with Servco Lexus a positive one, Thank you for representing your company so well.
Outstanding service with my new purchase! Ask for Sandy for detained information about the car. I didn't even test drive the car before purchasing it! I felt like a queen pulling out of the dealership lot. I wanted to yell out, "Look this is my new car!" as I drove home. Check out Lexus so
Richard and the entire Servco Lexus team made the car buying process so easy and efficient! It's been 10 years since I've been in the market for another vehicle and I was honestly not looking forward to car shopping. As soon as I entered the showroom I was greeted and offered a beverage. Richard was attentive and easy to work with. Within 10 minutes, I was test driving a car. I had already done hours of research with the goal of checking inventory and test driving a car. From there, we texted once and e-mailed twice to fine tune some details and 3 days later I was able to pick up my 2025 Lexus ES! On delivery day, while I waited a few minutes for finance, Richard scheduled my 6 month and 1 year service. Completing the finance paper work with Alan was also very easy and efficient. While Alan worked on processing some things, he was able to schedule tint and clear coating service for the next week. When I did final inspection of the car, Richard helped me get my in car preferences set up as well as the Lexus app. He offered to put a bow on the car and actually took some nice pictures for me! He took the time to go through every single button, touch option, etc. At some point, a grasshopper landed on my hood and Richard jumped out, got a cloth and detailed it on the spot...and then again a few minutes later when I rolled down the window causing water streaks (as they had just detailed the car) From start to finish, it was the best experience I've ever had car shopping! Highly recommend working with Richard and Servco Lexus if you want a straight forward, easy, and efficient car shopping/buying, luxury experience. Everything was clean and aesthetic and everyone I crossed paths with was friendly and professional.
9 months ago
9 months ago
9 months ago
6 months ago
Business owner information
Customer Care Center S.
Aloha Kimthoa N., thank you for your feedback. We are sorry to hear…
6 months ago
5 months ago
11 months ago
2 years ago
I went to Lexus nearly 1 year ago to place the order for the GX-550 and Sean Son helped me to place my order and explain the different options. I decided to go with the Luxury + and Sean made sure that everything on the order was accurate by double, even triple checking. Fast forward a year later and Sean was still in touch with updates and sent evereverything that I needed to making this purchase go as smooth as possible. My GX-550 Luxury + came exactly as I ordered it and Sean made sure to check that there were no defects, although I know there may be some minor ones that can't be helped. The process was relaxed with no pressure, except when he asked me to dance in his Instagram clip (he didn't force me, I agreed). I had last minute decided to go with the ceramic coating option and Sean was on it keeping me up to date on the progress. He keeps in touch and this is what made the process so much more relaxed, I didn't have to contact him asking for updates. I would recommend Servco Lexus to anyone but even more so recommend Sean to be their Sales Consultant! I felt like part of the family from the beginning and that's how you know you will be taken care of. read more
2 years ago
6 months ago
1 year ago
Business owner information
Customer Service
Aloha, Clifton. We are very sorry for your unsatisfactory experience…
7 months ago
1 year ago
I got a 2016 toyota corolla, and it was in perfect condition, and they even filled the gas up for me. The staff were really nice and welcoming, specially Jason. He was very concerned, helpful and funny. read more
This is a review of the Servco Lexus service department. I saw that my Lexus car's safety check was coming up due for reinspection so I called Lexus to make an appointment. Saturday appointments are popular so make sure you plan accordingly. I arrived at 8:00 am on a saturday and was pleasantly surprised to not find a line of cars. I parked at the entry point and walked right into the service area where you sign into the log sheet and wait for a service advisor to call you. I was called in about 10 to 15 minutes from the time of arrival. My advisor took down all of the necessary details on the service and noted that I would receive a phone call in about 1.5 hours when the vehicle was ready. There is a waiting area with coffee, tea and water with a TV or they can arrange for a shuttle to a nearby destination via Lyft for you. I chose to browse the new cars and walked out into the nearby shopping area. I was promptly called back in less than 1 hour and walked right up to the cashier window to pick up my car and settle all the arrangements. The cashier then calls via walkie talkie to the shop to bring your car up to the front. I got my car back serviced washed and vacuumed. Thank you Servco Lexus. read more
1 year ago
1 year ago
1 year ago
8 months ago
3 years ago
My family and I had the pleasure of working with Sean Son at Servco Lexus. We bought 2 cars from him over the years. He was super efficient and patient with everything. Any questions or concerns that my family and I had, he was capable to answer everything and made this process very smooth for us. Once Sean and I decided to test drive, I was so amazed on how well this car drove and he showed me all the cool features that this car had. He proved to me that this car was the perfect match for me and I was able to pick up my brand new car within a couple of days. If my family and I were to purchase another vehicle, we will definitely come and see Sean again. He always takes good care of me and my family! Highly recommend Sean Son if you're planning on getting a new Lexus. You will not be disappointed. He's also an amazing dancer! Thank you Sean for making my dreams of owning my FIRST Lexus come true. I'm in love with my new RC350 F-Sport! It was truly a remarkable experience. read more
1 year ago
10 months ago
2 years ago
1 year ago
It all started out by me wanting to get my wife a bag and somehow I found myself driving into Lexus just to check out their vehicles. I was browsing and looking at their used cars and that's when Ms. Sandy Kelly came up to me and introduced herself. She has been working for Servco for over 20 years and is very knowledgeable. After doing some tire kicking, I asked my better half to come by to take a look and the rest was history. They offered us a fair trade in for our car but with Covid there is a shortage on vehicles so we placed an order for a 2022 as the model the better half wanted was not going to come in this year. After thinking about it, she changed her mind on the model she wanted and saw that they were going to get a shipment in so we called Sandy and she took care of us and put a hold on that vehicle so no one else could take it. When the vehicle came in, she gave us a call to come in. She even stayed after hours to show us how the vehicle works. She set up my wife's phone to download the special app, and to get Car Play and showed us all the features that would could do. She is a true professional. The better half is loving her new car and Sandy even texted to see how we are liking it and if we have any questions. If you are going to buy a Lexus, I strongly suggest calling Sandy as she will take care of you from the start to finish. read more
2 years ago
We had an excellent experience working with Jason Thai at this dealership! We purchased a preowned vehicle from a listing we saw online. We loved Jason's bright and welcoming personality, clear communication, and efficiency during the whole purchasing process. He was knowledgeable, friendly and professional. We had our toddler with us and really appreciated his patience and accommodations for our whole family, making sure we got straight to the point and could drive our new car off the lot as quickly as possible. Definitely our top dealership experience on the island. We highly recommend coming here if you are looking for reliability and integrity! Thank you, Servco Lexus Honolulu! read more
2 years ago
2 years ago
Thank you so much, Sean, for your kind service! You were so friendly and made us feel very welcome to the Lexus family. This was our first time purchasing a Lexus, and we fell in love with it immediately when we saw the car. Sean made the process so easy for our family! We also love that we made a Korean uncle! Thanks again! Highly recommend! read more
2 years ago
I had an issue come into my hands with my Lexus CT200h which I had recently purchased from Servco Lexus, and I had contacted Jason Thai and told him about my issues I had with the car upon delivery, he rested me assured and let me know that everything was going to be taken care of. I notified that I was available yesterday and came back down to Lexus to have my car taken care of. Dayven had helped me out and even brought me a loaner to use. It was amazing since everything happened so quick and my car even got repaired within the day! Dayven if you are ever reading this, thank you, and I cannot thank you enough! This was an amazing experience and I cannot believe the amazing service I had received. Both Jason and Dayven both outperformed themselves and I would truly and honestly would go back again! An absolute 1000000/10 recommendation from me! read more
3 years ago
UX Hybrid SUV 5 Star service 5 Star product 5 Star overall experience Purchasing a car can be a real hit or miss type of experience - ranging from horrendous to superb. The experience at Servco Lexus Honolulu was beyond superb. Our sales consultant, Sean Son was the consummate professional. What set him apart from most was his honesty, his integrity and his sincere desire to help us find the best car for 'us.' He made a sometimes scary process really fun and memorable. If you are looking for a 1st class experience and a 1st class car, i would highly recommend that you start with Sean. Thank you, my friend. Really appreciate all you did for me and my wife. read more
1 year ago
3 years ago
Car Sales Man: Sean @seans_servcolexushonolulu Just bought my first brand new car! Had a couple bad experiences at other dealerships which is usually normal: lengthy back and forth negotiations, pushy salesmen etc. But at servco lexus they are very friendly and straight forward. Lexus' are very reliable but expensive cars. I wasn't even thinking I would walk out with a luxury 2023 ES 350. I was fine with the base model but the black friday deals were WORTH the wait. Sean was great at getting us a great deal and explaining the ins and outs of the car. Before we arrived, me and my bf talked privately that the first thing we want to do is a test drive. No lengthy convos just let us feel and drive the car. Within 5 minutes of us showing up he immediately offered us a test drive. Then the whole buying process was extremely extremely smooth and stress free. All green flags (great signs). I'm glad we got Sean! read more
1 year ago
2 years ago
2 years ago
When coming to Lexus Honolulu ask for Richard Lee. I Came here couple of times looking at different cars. Richard Lee was very helpful and kind helping me find the right car and also he is very patient as I am a very indecisive person. I recommend doing business with him 10/10 as he will make you feel comfortable and really explains things thoroughly if you don't understand anything. He also went above and beyond cleaning the car himself and making sure that it was perfect for us. Thank you again Richard!!! read more
2 years ago
Just brought another car at the best dealership on the island! As always Tony, Sandy (as always my amazing salesperson) , Harry, Brian, and Angie bring the best foot forward when it comes to professionalism, quality service, care, and positive vibes all around! These are the things that have made me a repeat customer for the last 20 years. If you aren't buying from this team.... You are missing out! read more
11 months ago
2 years ago
3 years ago
1 year ago
More info about Servco Lexus Honolulu
Servco Lexus Honolulu Reviews in Other Languages
Ask the Community - Servco Lexus Honolulu
How much does a smog check cost?
Good morning! Usually with safety check, would Lexus include basic service to my ct 200 to include…
Aloha, Glad. Please give our service department a call and they will be happy to assist you! You can reach them at: (877) 254-6118. Mahalo!
Is the Servco Platinum Protection worth it?
Not worth it. I didn't purchase it because the vehicle warranty covers Powertrain Manufacturer Warranty - For 72 months or 70,000 miles, the powertrain warranty covers repairs that are necessary to fix defects in the materials or craftsmanship of…
Being that a recall correction should be free of charge, how is their customer service when dealing specifically with recalls?
I had no problems with customer service. I had a recall for my Lexus RX-330 dashboard replacement that I was waiting for quite some time. However, when they did finally contact me, everything went smoothly.
When selling to them, Do they really ask for the title before they give you the check?
They need the title signed over to them and have role sure there are no lien holder having the legal title to your vehicle. You cannot transfer title over if you don't have clear title.
Do they give blue book value for your vehicle?
It would be the wholesale blue book, adjusted for mileage, condition, etc.
Would love suggestions for a down to earth and patient sales person please? thanks!
Mark Acoba is very present, courteous and knowledgeable. He followed through with everything he said he would.
Review Highlights - Servco Lexus Honolulu
You might also consider
Why does Yelp recommend reviews?
70 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
7 years ago
14 years ago
3 years ago
3 years ago
9 years ago
2 years ago
3 years ago
6 years ago
5 months ago
12 years ago
12 years ago
2 years ago
10 years ago
3 years ago
10 months ago
5 months ago
6 months ago
4 years ago
5 years ago
12 years ago
