We went to Jerry V's Honolulu Hyundai on Mothers day and from the minute we walked in, you could tell this place was on it. The environment was clean, welcoming, and full of positive energy. Eric greeted us right away and made us feel comfortable from the start. He worked with to help us get the best price possible while respecting our strict non-negotiables. Then we met Sam, and it took the experience to a whole other level. He was kind, compassionate, helpful, and truly listened to us. He fought for us every step of the way and made the entire process feel easy and stress-free. Sam made us feel like part of his family. I'm not joking when I say it felt meant to be. The first dealership we went to was such a discouraging mess, but finding Jerry V's right around the corner completely changed everything. Huge thank you to the team for such an amazing experience! read more

My appointment was for 730 am for just a normal maintenance its now 1025 am. My car was taken in immediately upon arrival and im still waiting. This is just ridiculous. Why even have aam appointment if its going to take over 3 hours for it. They reached ro improve on customer service here and be efficient on their work read more

Worked with David! He was amazing to work out the best deals and in what I wanted. Took a while but all worked out read more

Jerry V's Honolulu Hyundai - Used Car Dealers Near Me - Honolulu, Hawaii

Called 2 days ago to check on my car license plates and spoke to Lei Tanuvasa about the problems we are having to get our license plates and it is pass due the date it is supposed to be in! She informed us she gave them the license plates and will check and get back to us on why they couldn't find it and will make sure to call us back and get us the license plate, she was very apologetic and sorry that we have to go through all the hassle and wasted time and gas and offered to fill our gas tank when we come to get our license plates. We went yesterday and picked it up and she personally came out to meet us and make sure the license plates were put on our vehicle. Thank you very much Lie Tanuvasa who is the Service Department Manager for caring for your customers! Much Mahalo! Ross read more

Do not trust them with your car - or manager Miles Miller. I brought my car in for warranty work - as the Elantra's light housings are known for collecting condensation. One side was approved- but the other tail light was denied due to external damage - which occurred while the car was in their service department. The delivery pictures show no damage - and then suddenly there's broken lip on the tail light they inspected. Manager Miles Miller denied the photo evidence and was extremely rude about it. The pictures don't lie - but Miles Miller does. He said he "can't tell" - so I'd have to prove it did happen While I agree they took a low quality picture - the damage would still show if it was there. The complete lack of responsibility to cover work that is under warranty and deny damage which they caused during inspection - is about as low as it gets. This experience and the attitude from this manager has absolutely ended my plans to buy another Hyundai - and I would never return to Jerry V for service when they break more than they fix. (but the service manager Lei has always been the reason I went there - so sorry Lei - always felt you gave 5star customer service) read more

Jerry V's Honolulu Hyundai - when I dropped it off - Used Car Dealers Near Me - Honolulu, Hawaii

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My sales guy was nice, but I asked repeatedly for a written quote which I was not provided, and these guys are not serious abour working a deal. I came in, saw one set of numbers and zero back and forth negotiating. The car we were interested in has been on the lot over a year so I woukd expect more motivation. We ended up going back to Tony Hyundai where we bout the last 6 cars from. read more

They sent me information about a vehicle with a "sales price" of $21,388 and after I agreed to buy it, they tried to charge me full retail price $23,999 - along with bs charges of $899 for "fabric treatment" and $600 for processing paperwork. Buyer Beware of the fraudster scammers at Jerry V's Windward Hyundai and all their other slimy dealerships. read more

Jerry V's Honolulu Hyundai - What they actually think I would be stupid enough to pay. Fricken scammers. - Used Car Dealers Near Me - Honolulu, Hawaii

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After more than 40 years and over a dozen new and used vehicle purchases, this was by far the easiest and most enjoyable experience I've ever had. There was no pressure to upsell--just an honest effort to understand what I was looking for. They even found a more affordable used truck that turned out to be a better fit than the one I had researched online through CarFax. I'll absolutely be back for future purchases and wouldn't hesitate to recommend them to friends and coworkers. read more

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Showed up to the dealership, walked around the lobby for 15 min and not one person bothered to greet me or ask if I needed anything. There were 2 people behind the counter, one sales rep making a sale and someone else just on their phone. read more

just having to write this is stressing me out all over again!! && i'm still going to fight for what i think is right and due for the wasted money on a loan they put us in and never had the title to sell it in the first place nor got it was trying to get it and we had to come to them asking for it for a a year!!! ' for the people' they advertise is a fraud it self! i have never in my life dealt with such unprofessional behavior ! i don't care if others had a good experience the way our family dealt with them is by far insane. and i've felt no remorse from them till this day! a year ago july 2025 we brought a car from them we had temporary reg so we were good for while but after the 3months pass we been seeking our registration since then fast forward feb 2026 came our reg went out and we still been getting the run arounds from them calling and calling asking where the reg is talked to idk how much different people in the year we talked to everything was i'll call you back now we're in may,june july 2026 we're going there personally asking still they going to look into it no one had ever called us back we had to call them only that's when i knew something was up we by now went in multiple times within two weeks only finding out then they needed the death certificate were in june 2026/july 2026 now our reg and safety is out theres no paperwork title that they had to sell the car in the first place nothing they could show us! again they weren't trying to help but instead be shady i've been paying for a loan for a year for a car that was never registered in our nor the bank we were financing throughs name the bank even gave us a hard time lying at first saying jus cause our name was on the contract that the dealership put us on ive had to deal with the bank to finally getting in writing they till this day dont have any paperwork from the dealership so the bank dont even have the title!!! we spent a year paying for a car we were never going to own one day if we haven't been the one to seek the reg first!!! ive contacted the dmv as they also said nothing was file to them as well no record nothing they advised me to seek legal action cause they by law only have 45-90day to file there paperwork!!! ive wrote them a letter on what demands i feel is right thats it! 1. take care back and settle the loan they fraudulently put me in! 2. refund me my money down payment & year $$ ive wasted!! 3. write up something for my credit incase something happens & they dont pay off my loan!! 4. when and where to drop off car! they called back only to say they can put us in a different car and pay off the car i never wanted to buy another car from them! i went in july 18 for one thing to get what i demanded!!! && nothing was done !! after an argument they were making like they were going to refund me my $$ & since my husband was so stuck on getting a car i would of let him go if they also refunded me what i asked only for them to say come back monday cause they have to talk to jerry! came back monday and now i dont here anything about refunding anything they hella quite only talking about again trade in car and buying a car from them at this point they have no sympathy was no big deals they were trying to do im so stressed and over hearing bs! i had to tell my mother to get me!! left my husband there to figure it out cause they were trying to sell him something so badly i felt like after they screwed us they winning by selling another car to us! they should take back the car they sold without no title for a year and i feel its right to ask for my money lost! anyone in my shoes would do the same we got no sorry for there f up!! ive been stressing over this for a year and dealing with them now is worst my husband left the dealership with them finally taking back the car and only refunding us our down im still seeking my year i paid they can use this excuse its cus i had the car for one year so thats what i paid for no! i was paying for a car i thought i was going to own one day! not a fraud load they put us in! again mind you we were never going to own it if we didn't try to seek registration for a year and i'm disappointed in bank for not looking into it themselves but quickly took my monthly payment there wrong to for lying like they had something they never did cus no one could show us paperwork with our names on it!!!!! i've reached out again for the rest of what i feel is owed! and nothing heard back yet! does this sound like for the people company?!! do your research cause i'm finally digging and looked up bbb on them and see complaints about lies and excuses they make to others!!! be very vigilant especially when buying a car is a big deal!! now im scared to buy another car from anyone! worst experience is not even close to how i feel! i'm making sure my family or friends don't get screwed by this company they saying what they gotta do but i've said what has to be done and that won't make me happy but what is right! read more

Jerry V's Honolulu Hyundai - Bank finally putting in writing never was any formal paperwork for a year!! This was July 20 2026 note - Used Car Dealers Near Me - Honolulu, Hawaii

Mr. John Kim is the real deal. He's honest, trustworthy and great to work with. You don't find many like him. My daughter was well cared for and he backed up everything he stated in writing. We will buy more cars from him in the future! read more

My husband and I walked into the dealership with the intention that he would be getting a new car--I wasn't shopping for myself. But after receiving a great offer for our trade-ins, I reluctantly (yet excitedly) agreed to take a look. What followed was an emotional roller coaster. I left with a car I didn't love, came back to go after one I liked more (since my original car was long gone), and wrestled with feelings of regret, anger, frustration, fear and anxiety. At one point, I was so overwhelmed that I found myself in tears--my mother's voice echoing in my mind, reminding me of the importance of avoiding financial mistakes and how harshly she's judged every purchase I've ever made (lol). Through it all, PK Looper Nguyen was incredible. He wasn't just an advisor--he was kind, patient, and genuinely understanding. He listened, reassured me, made me laugh, fed me food, and even comforted me when I was embarrassingly in shambles. For a moment, I forgot I was working with an employee; it really felt like I was with a friend who wanted me to be happy. In the end, I drove away in a car that I love more than the one I had--something I didn't expect to happen this year (or even in the next few years haha). The stress and emotions were inevitable, and I left not only with a beautiful new car, but with a new friend too. I would like to also give a huge shoutout to the rest of the team at Jerry V's Honolulu Hyundai. The GM, Uncle Mike is an absolute gem, a national treasure--funny, caring, and a joy to work with. The two finance guys, Ransen and Mike P, were also a pleasure, making the process smooth and stress-free. Thank you to the entire team for turning what started as a chaotic experience into something I can now look back on with gratitude! Oh, and I guess I should say that my husband was happy too hahahahaha :P read more

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The team at Jerry V's offer an exceptional experience for purchasing a vehicle. My sales consultant, Mr. John Kim, went above and beyond to ensure my complete satisfaction. He listened to what I wanted. Then, Mr. Kim took the time to go out of his way, communicate with his team, and made miracles happen. They were very honest and fair with their pricing, and they gave me a much better offer for my trade in versus the other dealership. Highly recommend to stop by and let Mr. Kim welcome you to the Jerry V family! read more

Jerry V's Honolulu Hyundai - 2025 Hyundai Santa Fe Hybrid - Used Car Dealers Near Me - Honolulu, Hawaii

It was our first time at this dealership. We wanted an oil change and wheel alignment for our Ioniq. The guy that helped us was really nice. We didn't have to wait long at all. The oil change was about $100, which I believe is a fair rate. However, they wanted $220 for the wheel alignment. I went somewhere else and got it for $150. read more

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Mark Salzman,Mark Salzman,Mark Salzman,Mark Salzman,Mark Salzman,Mark Salzman,,Mark Salzzman,Mark, Salzman,Mark Salzman,Mark Salzman,Mark Salzman,Mark Salzman. If you want someone unprofessional?That lies to you gets mad at you for asking for papers that belongs to you. That wants nothing to do with you. After the deal is sealed, then this is the man for you. He should win an award for having the fastest two face i guess they just don't want returning customers. I could literally write a book about my experience but it will take too long. Be careful dealing with a Salzman. read more

I purchased my car in August 2025. The registration expired the end of October. I've lost count of how many times I've called for the status of the registration only to be informed the problem is the State of Hawaii's DMV system being backed logged. I can understand that maybe an issue , but we are in February 2026. read more

This car dealership is a SCAM DO NOT BUY ANYTHING FROM HERE. The worst service ever had to experience. They sale vehicles that aren't even supposed to be sold because of unfinished paperwork on thlie make like they will take care of every thing or help you but it's all talk i was stuck with a vehicle for over a year and no way shape or form they helped. I am taking them to the business bureau and to the hawaii news. This is unacceptable. They are "NOT FOR THE PEOPLE " Do not purchase anything they will fraud you. read more

Worked with Mark Salzman buying a used car. We were difficult to work with but Mark was patient. Minimal stereotypical games other than the obligatory ones. Once we got down to business Mark went the extra mile. He had all the solutions to our missing documents and financial shortcomings. read more

Great service advisors. Very attentive to needs of car and customer. Making an appointment at a convenient time for me helps a lot. read more

Sales Associate, John Kim, was patient, not pushy and very communicative even after I drove the car off the lot. I went to many car dealerships looking for a new (used) car and by far, John is providing the best services. Thank you so much, John. At The dealership in the Lobby or Sale Office, everyone was nice, greeting you with a smile and very attentive. Their Warranty for the (used or new) cars is awesome. Thank you for providing a wonderful service. The Service Department, Tiana was very nice and professional. She was attentive and trying her best to accommodate me and the other customers. Thank you to Tiana and the staff at the Service Department for working hard and as quick as you can so we can get the cars back on the road. read more

My experience with Jerry V was abysmal. They wanted to charge me a second diagnostic fee for the same problem. They replaced a part in my car and told me "yeah sorry it didn't fix the issue but to continue diagnosing, we will need another $235". What??? (I got my diagnostic papers back and they actually state that after replacing the new part, the car's misfiring problem got worse) So I cut my losses and ask if I could sell my car to the dealership. They're very enthusiastic and give me an initial quote of $5k and assure me that they buy cars "of all different conditions, running or not". I go in, interested in trading in my car but the first car I test drove, had a broken visor clip, a broken volume knob, a dirty cup holder, and it smelled like someone went to the beach and the seats never dried properly. I respectfully decline buying any car from a dealership that would even think to show me a car in this condition. I express my concerns and a Mark said "oh so the issue you have with the car is aesthetics? Did you actually want to buy a car today or you wanted to drive it around for fun?" Classy. I call back a couple days later because I would like to still sell my car. They tell me, we can't buy it but you can trade it in. I say no. The sales dept calls me and says actually we have an offer for you! We will call you back with numbers. I say awesome! I get another call saying that the sales manager actually doesn't want to buy my car. I say damn. Last call, they tell me "let me transfer you to Uncle Mike". He tells me straight up, they do not want to buy my car. Finally, a proper answer. It only took about 5 hours of my time, many call backs since their phones kept hanging up on me, and so much miscommunication from all departments. I won't tell anyone to avoid this dealership since I understand we all are trying to make a living, and some of the people I talked to were quite sweet and seemed like they genuinely wanted to help me. But this was my honest experience and I will not be recommending Jerry V to anyone I know. Thank you for reading and good luck! read more

Went to Jerry's just to check it out & I came home with a brand new truck! All thanks to sam, he helped so much really appreciate it & also thank you to the team and everyone who helped. read more

I went in for servicing for the first time with my new car and was lucky to work with Pomaika'i, the service advisor there. She was thorough, detailed and so open to helping me with my issue. She was so professional, too. I thought she was the manager there! Really outstanding! read more

Jerry V's Honolulu Hyundai - Used Car Dealers Near Me - Honolulu, Hawaii

We had a great negotiating and buying experience with Mark Salzman. He was so transparent and honest with his approach, he had a way of easily negotiating with us without being forceful. He was very helpful and fun to talk to too. Most importantly, we never had to spend so much time at the store. I've negotiated with 5 salesmen and the 4 were nothing compared to Mark! Thank you Mark! read more

Recently got a vehicle from here. First to start the trade in a had wasn't in great shape and gave me a value for it. Come back text day to talk numbers on a specific vehicle I was interested and then they're giving a lower amount for the trade in. Said it was never talked about unless I can prove it. Still went ahead with the process. Next was talked to (not by the sales man. He was absolutely great and helping me) by the owner or manager making it seem like I wasn't understanding anything. Went ahead and got the car after being explained and shown they did an inspection and serviced the used vehicle. Month and a half goes by (maybe drove 1-2k miles tops) and I need to get my front tires replaced. Go in to see what's up since I just purchased the vehicle and have tires for life. Didn't get much help but got told half off because of tires for life. Asked when was the cars alignment done since that explained that it's been serviced prior to purchase and no one could give me an answer. Talked to one of the managers about it said they do an alignment every time with purchase of new tires so went ahead took the L on the tires but had to wait for the tires to come in to replace them. Didn't get a call back every so over a month goes by I call and they say oh they got here we just didn't reach out. My significant other takes my car in to get the tires replaced and they say oh that's an extra fee to do the alignment. Manager was supposed to call me back so we can talk after he said they'll do an alignment with the new tires but hasn't reached back out yet. Also within the few months of owning the car the car has already gave me a message to service to car. All and all thought the first time I got a car from a dealership would be a a pleasant experience but wasn't the greatest for me. read more

Got my first brand new car and it was such a great experience! We are so happy with our purchase! You can't beat the warranty and the extra Bells and whistles this place has to offer for the value. We were first initially going for the brand 2023 Kia but it was so basic for the price we wanted to pay. Hyundai offered way more for the value and had inventory so we could actually test drive right away. A lot of car dealerships we visited didn't have any new cars for us to see. We had to special order it so this was a huge plus for us. The sales guy, Didier Narcisse was so easy going and patient with us. It was like speaking to an old friend and he was never pushy and listened to what we wanted and made it work within our price range. We also had a trade in and they gave us good money for the trade. Definitely reasonable! I would highly recommend my friends to check out this spot if they're shopping for a new car. I LOVE my new car! read more

Jerry V's Honolulu Hyundai - Love the car! Great experience at this dealership! - Used Car Dealers Near Me - Honolulu, Hawaii

We came in looking for something cheap and reliable not expecting to walk out with a brand new car! PK Looper-Nguyen from Jerry V Hyundai (2999 Ninitz Hwy ) made us feel so comfortable and welcomed us from the very start. He worked with us and made everything go so smoothly. He was a no pressure sales man and didn't try to up-sale us something we didn't want. He met all of our expectations! Bad credit or good credit, just talk with him about your situation and let him do his magic! He'll make it happen! read more

**Warning About Hyundai Nimitz Service Department** I had a frustrating experience due to their misinformation about proof of insurance for a safety check. The service department insists that the only acceptable proof is a "downloaded app from the insurance company" (e.g., Geico App). However, according to the City & County's rules, an emailed copy from the insurance company is also valid. You do *not* need to have a downloaded app on your phone. I advised the manager of this and showed them the official regulations, but they refused to accept my emailed digital ID card from Geico. They insisted I must download the app, which is unnecessary and a waste of time. When I asked what to do if someone doesn't have an iPhone, the staff responded, "Everyone has an iPhone," which is simply not true. **Advice:** Avoid Jerry V Hyundai Service Department to prevent unnecessary hassle and wasted time. read more

We recently had an incredible experience with david here at jerry V's honolulu hyundai dealership. I can't recommend david enough! From the moment We stepped onto the lot, he greeted us with a warm smile and genuine enthusiasm. He took the time to understand our needs and preferences, patiently answering all our questions and providing valuable insights. David's knowledge about different car models, features, and financing options was impressive. He guided us through the entire process, making it smooth easy and stress-free. He was never pushy or aggressive, which made us feel comfortable and in control of our decision. What stood out the most was his exceptional customer service. Went above and beyond to ensure we found the one perfect car that fit's our budget and lifestyle. He even took the time to explain all the car's features and helped us set up everything before driving off the lot. I truly appreciate the professionalism, transparency, and dedication to customer satisfaction. Thanks to him on that day we drove away in a brand new car feeling confident (btw we got the first hyundai kona 2024 in the island) and happy. If you're in the market for a new or used car, I highly recommend visiting jerry V's honolulu hyundai and asking for this outstanding car salesman (david). They'll take care of you like no other! " read more

Jerry V's Honolulu Hyundai - Used Car Dealers Near Me - Honolulu, Hawaii

I had a positive experience at the time of purchase/lease and left a great Google review. The service department however needs improvement. Both the sales rep and the dealerships "Drive Sure Benefits" plan suggest a 6 month vehicle check up. First service rep agreed to do the check up even though she found it unusual given my car is electric with very low miles. Upon arrival the second service rep refused to do any inspection without a paid service. She refused to believe my report of what the first rep had stated. No inspection. I hadn't even refused to pay something. A wasted trip with an attitude far fro "the customer is always right". The sales rep graciously apologized but I had no beef with him as the first service rep had agreed to do the inspection and scheduled the appointment. I am editing the review and adding a star as Lei the service manager called to apologize and explain that drive sure benefits don't apply to electric vehicles notwithstanding the sticker on my windshield and that they should have performed a complimentary inspection. Lei was quite knowledgable and customer centric. I can see why she is the manager. read more

Called parts dept regarding theta II engine oil burning fast, prepping for it to fully die. Guy was great and friendly, transferred me to service. Straight to voicemail, no worries, called back, lady small kine rude sounded like she was my teacher or something. Just gonna pass on the service and deal with my personal mechanic read more

I would give it a 0 but I can't, see letter drafted to Jerry himself regarding my experience. Aloha Jerry, I purchase a used Hyundai from your Kia dealership on Nimitz from Dustin Loesche in 08/25. Registration and safety check would expire 09/25. We made a deal with sales manger to renew tags and he would notify me when ready. I initially was told to come back for a failed safety check in order for registration to be completed. I did this and sales manager said he would notify me when updated tags were available. I emailed him on multiple occasions and finally received a partially paid registration and told to go to satellite city hall to collect my safety check. Personnel at satellite city hall told me I would have to pay remainder of registration which was $278 and to hot get my own safety check. I have already received a citation for expired tags. I have reached out to the sales manager with concerns and am still being ignored. I have reached out to action line and if not addressed soon, I will reach out to the better business bureau. Mahalo for your time Stacy read more

I would like to shout out PK NGUYEN. An incredible salesman, that's really allowed my other half and I to be comfortable from start to finish.We needed a car quick and I really didn't want to feel like I was being ripped off after coming from another dealership who made me feel like I couldn't afford a car. To be fair my other half and I were pretty realistic giving our credit scores but needed a team and salesguru (PK NGUYEN) that wouldn't make us feel like they would dismiss us from the start. I'm grateful that this process took so little time to do and negotiate. Being at the dealership all day can be a little daunting. We were pretty surprised at the extended warranties they offered. Lifetime tires? What?! You already know hawaii roads could be unforgiving. Pk going the extra mile really made us feel special. Yall have made a loyal person out of me. Thank you PK read more

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My girlfriend and I had the greatest experience at Jerry V's Honolulu Hyundai. CJ had assisted us with a new car back in 2019. We were so impressed with the service waaaay back then. Fast forward to July 29th, we are now back and shopping for another new vehicle. CJ and Mat were a great combination to work with. Once again, my wifey is happy with her brand new Kona. I can't believe how effortless the process was. Mahalo and choke aloha!!! read more

Jerry V's Honolulu Hyundai - Mat just sold us our new car! - Used Car Dealers Near Me - Honolulu, Hawaii

Uncle Mike was absolutely fantastic. He helped me find the exact car I was looking for, was very straightforward and easy to talk to. Even though I was making a purchase from off-island (Kauai), he helped me get everything squared away over the phone and shipped over, all at a price better than I could have gotten on island. I highly recommend checking these guys out for an easy, no-hassle car buying experience! read more

PK was great and attentive in helping us get our new Tucson! Overall smooth experience

Found a car I liked on their website. Emailed to test drive. They called the same day and set up an appointment and confirmed date and time. Next day, they called again to confirm the appointment. When we got there they had several reasons why the car in question was not available.. They offered "similar" vehicles instead. It would have been considerate to call us and say the vehicle was not available. Now the same vehicle that was not available is still listed but considerable at higher price. read more

Jerry V's Honolulu Hyundai - Used Car Dealers Near Me - Honolulu, Hawaii

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PK Nguyen at the Hyundai Honolulu - Nimitz location was very professional and made my buying experience wonderful. He was very knowledgeable and listened to what I was looking for to suggest the perfect car for me. I didn't feel the pressure of what you think a "car salesman" does and made me feel comfortable and happy with my purchase. read more

Thank you so much to KEANU you're the best! We couldn't have gotten this car without you. Thank you so much for being so patient with us and helping us as many ways as possible As we entered the dealership we felt very welcomed and was taken care of immediately by Keanu & Mike... (which in most dealerships are not so welcoming) As a first time buyer it was very nerve wrecking but they made our experience memorable by helping us w/ the step by step process. read more

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2022 Hyundai, tire leaking , Jerry V Airport Service, unable to help. COMPRESSOR down. Recommended I drive to the Windward location. No Thank You. Guess I will eat the repair cost that was promised to me. Too bad I don't live in Kaneohe. Kapolei kind of guy. "Bait and Switch ". Empty promise Feb 20, 2024/ 0919 jd read more