1. Jerry V's Honolulu Hyundai

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Honolulu, HI

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Jerry V's Honolulu Hyundai

3.8 (90 reviews)
Open • 9:00 am - 8:00 pm

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when I dropped it off
Tim H.

Do not trust them with your car - or manager Miles Miller. I brought my car in for warranty work - as the Elantra's light housings are known for collecting condensation. One side was approved- but the other tail light was denied due to external damage - which occurred while the car was in their service department. The delivery pictures show no damage - and then suddenly there's broken lip on the tail light they inspected. Manager Miles Miller denied the photo evidence and was extremely rude about it. The pictures don't lie - but Miles Miller does. He said he "can't tell" - so I'd have to prove it did happen While I agree they took a low quality picture - the damage would still show if it was there. The complete lack of responsibility to cover work that is under warranty and deny damage which they caused during inspection - is about as low as it gets. This experience and the attitude from this manager has absolutely ended my plans to buy another Hyundai - and I would never return to Jerry V for service when they break more than they fix. (but the service manager Lei has always been the reason I went there - so sorry Lei - always felt you gave 5star customer service)

What they actually think I would be stupid enough to pay.  Fricken scammers.

They sent me information about a vehicle with a "sales price" of $21,388 and after I agreed to buy it, they tried to charge me full retail price $23,999 - along with bs charges of $899 for "fabric treatment" and $600 for processing paperwork. Buyer Beware of the fraudster scammers at Jerry V's Windward Hyundai and all their other slimy dealerships.

The team plus me
Janson H.

After more than 40 years and over a dozen new and used vehicle purchases, this was by far the easiest and most enjoyable experience I've ever had. There was no pressure to upsell--just an honest effort to understand what I was looking for. They even found a more affordable used truck that turned out to be a better fit than the one I had researched online through CarFax. I'll absolutely be back for future purchases and wouldn't hesitate to recommend them to friends and coworkers.

Bank finally putting in writing never was any formal paperwork for a year!!  This was July 20 2026 note
Jxyz A.

just having to write this is stressing me out all over again!! && i'm still going to fight for what i think is right and due for the wasted money on a loan they put us in and never had the title to sell it in the first place nor got it was trying to get it and we had to come to them asking for it for a a year!!! ' for the people' they advertise is a fraud it self! i have never in my life dealt with such unprofessional behavior ! i don't care if others had a good experience the way our family dealt with them is by far insane. and i've felt no remorse from them till this day! a year ago july 2025 we brought a car from them we had temporary reg so we were good for while but after the 3months pass we been seeking our registration since then fast forward feb 2026 came our reg went out and we still been getting the run arounds from them calling and calling asking where the reg is talked to idk how much different people in the year we talked to everything was i'll call you back now we're in may,june july 2026 we're going there personally asking still they going to look into it no one had ever called us back we had to call them only that's when i knew something was up we by now went in multiple times within two weeks only finding out then they needed the death certificate were in june 2026/july 2026 now our reg and safety is out theres no paperwork title that they had to sell the car in the first place nothing they could show us! again they weren't trying to help but instead be shady i've been paying for a loan for a year for a car that was never registered in our nor the bank we were financing throughs name the bank even gave us a hard time lying at first saying jus cause our name was on the contract that the dealership put us on ive had to deal with the bank to finally getting in writing they till this day dont have any paperwork from the dealership so the bank dont even have the title!!! we spent a year paying for a car we were never going to own one day if we haven't been the one to seek the reg first!!! ive contacted the dmv as they also said nothing was file to them as well no record nothing they advised me to seek legal action cause they by law only have 45-90day to file there paperwork!!! ive wrote them a letter on what demands i feel is right thats it! 1. take care back and settle the loan they fraudulently put me in! 2. refund me my money down payment & year $$ ive wasted!! 3. write up something for my credit incase something happens & they dont pay off my loan!! 4. when and where to drop off car! they called back only to say they can put us in a different car and pay off the car i never wanted to buy another car from them! i went in july 18 for one thing to get what i demanded!!! && nothing was done !! after an argument they were making like they were going to refund me my $$ & since my husband was so stuck on getting a car i would of let him go if they also refunded me what i asked only for them to say come back monday cause they have to talk to jerry! came back monday and now i dont here anything about refunding anything they hella quite only talking about again trade in car and buying a car from them at this point they have no sympathy was no big deals they were trying to do im so stressed and over hearing bs! i had to tell my mother to get me!! left my husband there to figure it out cause they were trying to sell him something so badly i felt like after they screwed us they winning by selling another car to us! they should take back the car they sold without no title for a year and i feel its right to ask for my money lost! anyone in my shoes would do the same we got no sorry for there f up!! ive been stressing over this for a year and dealing with them now is worst my husband left the dealership with them finally taking back the car and only refunding us our down im still seeking my year i paid they can use this excuse its cus i had the car for one year so thats what i paid for no! i was paying for a car i thought i was going to own one day! not a fraud load they put us in! again mind you we were never going to own it if we didn't try to seek registration for a year and i'm disappointed in bank for not looking into it themselves but quickly took my monthly payment there wrong to for lying like they had something they never did cus no one could show us paperwork with our names on it!!!!! i've reached out again for the rest of what i feel is owed! and nothing heard back yet! does this sound like for the people company?!! do your research cause i'm finally digging and looked up bbb on them and see complaints about lies and excuses they make to others!!! be very vigilant especially when buying a car is a big deal!! now im scared to buy another car from anyone! worst experience is not even close to how i feel! i'm making sure my family or friends don't get screwed by this company they saying what they gotta do but i've said what has to be done and that won't make me happy but what is right!

Azel E.

My husband and I walked into the dealership with the intention that he would be getting a new car--I wasn't shopping for myself. But after receiving a great offer for our trade-ins, I reluctantly (yet excitedly) agreed to take a look. What followed was an emotional roller coaster. I left with a car I didn't love, came back to go after one I liked more (since my original car was long gone), and wrestled with feelings of regret, anger, frustration, fear and anxiety. At one point, I was so overwhelmed that I found myself in tears--my mother's voice echoing in my mind, reminding me of the importance of avoiding financial mistakes and how harshly she's judged every purchase I've ever made (lol). Through it all, PK Looper Nguyen was incredible. He wasn't just an advisor--he was kind, patient, and genuinely understanding. He listened, reassured me, made me laugh, fed me food, and even comforted me when I was embarrassingly in shambles. For a moment, I forgot I was working with an employee; it really felt like I was with a friend who wanted me to be happy. In the end, I drove away in a car that I love more than the one I had--something I didn't expect to happen this year (or even in the next few years haha). The stress and emotions were inevitable, and I left not only with a beautiful new car, but with a new friend too. I would like to also give a huge shoutout to the rest of the team at Jerry V's Honolulu Hyundai. The GM, Uncle Mike is an absolute gem, a national treasure--funny, caring, and a joy to work with. The two finance guys, Ransen and Mike P, were also a pleasure, making the process smooth and stress-free. Thank you to the entire team for turning what started as a chaotic experience into something I can now look back on with gratitude! Oh, and I guess I should say that my husband was happy too hahahahaha :P

2025 Hyundai Santa Fe Hybrid
Gary L.

The team at Jerry V's offer an exceptional experience for purchasing a vehicle. My sales consultant, Mr. John Kim, went above and beyond to ensure my complete satisfaction. He listened to what I wanted. Then, Mr. Kim took the time to go out of his way, communicate with his team, and made miracles happen. They were very honest and fair with their pricing, and they gave me a much better offer for my trade in versus the other dealership. Highly recommend to stop by and let Mr. Kim welcome you to the Jerry V family!

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Jerry V.

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3 months ago

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8 months ago

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3 years ago

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3 months ago

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2 years ago

PK was great and attentive in helping us get our new Tucson! Overall smooth experience

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2 years ago

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Page 1 of 3

Ask the Community - Jerry V's Honolulu Hyundai

Review Highlights - Jerry V's Honolulu Hyundai

“The two finance guys, Ransen and Mike P, were also a pleasure, making the process smooth and stress-free.”

Mentioned in 10 reviews

Read more highlights

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I've been coming here for six years, but today was my absolute last straw. I came in for a simple…read morebattery swap and service, and while waiting, I actually considered trading in my car. Instead, I got hit with a multi-hour runaround, vague numbers, and a completely absurd, inflated repair estimate that felt like a deliberate scam. The overall environment was appalling. The entire staff in the room was just staring at their phones and eating cupcakes, completely ignoring waiting customers. When I finally said I wasn't going to pay their outrageous prices and just wanted my car and my battery handled, the service advisor gave me major attitude and literally threw the paperwork/estimate at me. It's painfully obvious this place caters primarily to military or mainland clients who they think they can squeeze for top dollar, while completely writing off locals who know what things are actually worth. If businesses in Hawaii want to keep their long-term, loyal local customers, they need to actually respect us instead of treating us like cash cows or an inconvenience. Take your business anywhere else.

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I give Kiet a 2.5 stars. As a business owner, I don't have time to waste. I had a goal of…read morepurchasing a car that day as I have other obligations to attend to. I let them know I rented a car for only 1 day and that I need to return the car by 2:30pm. I asked him to give me their best number on a new 2025 Sorento because I don't have time to waste and that number will determine if I buy or not. They didn't listen and so I left to go to Honda. While I was at Honda, Kiet text me that he spoke with his manager and they will agree to my number. I was happy but frustrated because they didn't hear me when I said I don't have time to waste. So I left Honda to extend my rental car another day. Since we wasted so much time, I took my son to grab a late lunch before purchasing the car. After lunch I had the clarity of mind that since I extended my car rental; that I don't have to rush now since I had already rescheduled my viewings with my real estate agent. It was a blessing in disguise because I ended up going to a few more dealerships and landed at Jerry V's just down the street. I told them the same thing I told Kiet. I don't have time, and I asked, if you can give me this SUV for this price out the door, I will buy it right now. The manager came out to speak to me directly and asked if I had any wiggle room. I said no. As a result, I was able to buy my son a brand new 2026 Santa Fe with black leather interior for the same price cash out the door for what I would have paid for on the 2025 Sorento. So lesson for all, not every set back is a bad thing. Kiet is a good salesman as he does follow up, he just needs to work on his listening skills and understanding exactly what a customer needs.

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