1. Jerry V's Honolulu Hyundai

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Honolulu, HI

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Jerry V's Honolulu Hyundai

3.8 (90 reviews)
Closed • 9:00 am - 8:00 pm

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when I dropped it off
Tim H.

Do not trust them with your car - or manager Miles Miller. I brought my car in for warranty work - as the Elantra's light housings are known for collecting condensation. One side was approved- but the other tail light was denied due to external damage - which occurred while the car was in their service department. The delivery pictures show no damage - and then suddenly there's broken lip on the tail light they inspected. Manager Miles Miller denied the photo evidence and was extremely rude about it. The pictures don't lie - but Miles Miller does. He said he "can't tell" - so I'd have to prove it did happen While I agree they took a low quality picture - the damage would still show if it was there. The complete lack of responsibility to cover work that is under warranty and deny damage which they caused during inspection - is about as low as it gets. This experience and the attitude from this manager has absolutely ended my plans to buy another Hyundai - and I would never return to Jerry V for service when they break more than they fix. (but the service manager Lei has always been the reason I went there - so sorry Lei - always felt you gave 5star customer service)

What they actually think I would be stupid enough to pay.  Fricken scammers.

They sent me information about a vehicle with a "sales price" of $21,388 and after I agreed to buy it, they tried to charge me full retail price $23,999 - along with bs charges of $899 for "fabric treatment" and $600 for processing paperwork. Buyer Beware of the fraudster scammers at Jerry V's Windward Hyundai and all their other slimy dealerships.

The team plus me
Janson H.

After more than 40 years and over a dozen new and used vehicle purchases, this was by far the easiest and most enjoyable experience I've ever had. There was no pressure to upsell--just an honest effort to understand what I was looking for. They even found a more affordable used truck that turned out to be a better fit than the one I had researched online through CarFax. I'll absolutely be back for future purchases and wouldn't hesitate to recommend them to friends and coworkers.

Bank finally putting in writing never was any formal paperwork for a year!!  This was July 20 2026 note
Jxyz A.

just having to write this is stressing me out all over again!! && i'm still going to fight for what i think is right and due for the wasted money on a loan they put us in and never had the title to sell it in the first place nor got it was trying to get it and we had to come to them asking for it for a a year!!! ' for the people' they advertise is a fraud it self! i have never in my life dealt with such unprofessional behavior ! i don't care if others had a good experience the way our family dealt with them is by far insane. and i've felt no remorse from them till this day! a year ago july 2025 we brought a car from them we had temporary reg so we were good for while but after the 3months pass we been seeking our registration since then fast forward feb 2026 came our reg went out and we still been getting the run arounds from them calling and calling asking where the reg is talked to idk how much different people in the year we talked to everything was i'll call you back now we're in may,june july 2026 we're going there personally asking still they going to look into it no one had ever called us back we had to call them only that's when i knew something was up we by now went in multiple times within two weeks only finding out then they needed the death certificate were in june 2026/july 2026 now our reg and safety is out theres no paperwork title that they had to sell the car in the first place nothing they could show us! again they weren't trying to help but instead be shady i've been paying for a loan for a year for a car that was never registered in our nor the bank we were financing throughs name the bank even gave us a hard time lying at first saying jus cause our name was on the contract that the dealership put us on ive had to deal with the bank to finally getting in writing they till this day dont have any paperwork from the dealership so the bank dont even have the title!!! we spent a year paying for a car we were never going to own one day if we haven't been the one to seek the reg first!!! ive contacted the dmv as they also said nothing was file to them as well no record nothing they advised me to seek legal action cause they by law only have 45-90day to file there paperwork!!! ive wrote them a letter on what demands i feel is right thats it! 1. take care back and settle the loan they fraudulently put me in! 2. refund me my money down payment & year $$ ive wasted!! 3. write up something for my credit incase something happens & they dont pay off my loan!! 4. when and where to drop off car! they called back only to say they can put us in a different car and pay off the car i never wanted to buy another car from them! i went in july 18 for one thing to get what i demanded!!! && nothing was done !! after an argument they were making like they were going to refund me my $$ & since my husband was so stuck on getting a car i would of let him go if they also refunded me what i asked only for them to say come back monday cause they have to talk to jerry! came back monday and now i dont here anything about refunding anything they hella quite only talking about again trade in car and buying a car from them at this point they have no sympathy was no big deals they were trying to do im so stressed and over hearing bs! i had to tell my mother to get me!! left my husband there to figure it out cause they were trying to sell him something so badly i felt like after they screwed us they winning by selling another car to us! they should take back the car they sold without no title for a year and i feel its right to ask for my money lost! anyone in my shoes would do the same we got no sorry for there f up!! ive been stressing over this for a year and dealing with them now is worst my husband left the dealership with them finally taking back the car and only refunding us our down im still seeking my year i paid they can use this excuse its cus i had the car for one year so thats what i paid for no! i was paying for a car i thought i was going to own one day! not a fraud load they put us in! again mind you we were never going to own it if we didn't try to seek registration for a year and i'm disappointed in bank for not looking into it themselves but quickly took my monthly payment there wrong to for lying like they had something they never did cus no one could show us paperwork with our names on it!!!!! i've reached out again for the rest of what i feel is owed! and nothing heard back yet! does this sound like for the people company?!! do your research cause i'm finally digging and looked up bbb on them and see complaints about lies and excuses they make to others!!! be very vigilant especially when buying a car is a big deal!! now im scared to buy another car from anyone! worst experience is not even close to how i feel! i'm making sure my family or friends don't get screwed by this company they saying what they gotta do but i've said what has to be done and that won't make me happy but what is right!

Azel E.

My husband and I walked into the dealership with the intention that he would be getting a new car--I wasn't shopping for myself. But after receiving a great offer for our trade-ins, I reluctantly (yet excitedly) agreed to take a look. What followed was an emotional roller coaster. I left with a car I didn't love, came back to go after one I liked more (since my original car was long gone), and wrestled with feelings of regret, anger, frustration, fear and anxiety. At one point, I was so overwhelmed that I found myself in tears--my mother's voice echoing in my mind, reminding me of the importance of avoiding financial mistakes and how harshly she's judged every purchase I've ever made (lol). Through it all, PK Looper Nguyen was incredible. He wasn't just an advisor--he was kind, patient, and genuinely understanding. He listened, reassured me, made me laugh, fed me food, and even comforted me when I was embarrassingly in shambles. For a moment, I forgot I was working with an employee; it really felt like I was with a friend who wanted me to be happy. In the end, I drove away in a car that I love more than the one I had--something I didn't expect to happen this year (or even in the next few years haha). The stress and emotions were inevitable, and I left not only with a beautiful new car, but with a new friend too. I would like to also give a huge shoutout to the rest of the team at Jerry V's Honolulu Hyundai. The GM, Uncle Mike is an absolute gem, a national treasure--funny, caring, and a joy to work with. The two finance guys, Ransen and Mike P, were also a pleasure, making the process smooth and stress-free. Thank you to the entire team for turning what started as a chaotic experience into something I can now look back on with gratitude! Oh, and I guess I should say that my husband was happy too hahahahaha :P

2025 Hyundai Santa Fe Hybrid
Gary L.

The team at Jerry V's offer an exceptional experience for purchasing a vehicle. My sales consultant, Mr. John Kim, went above and beyond to ensure my complete satisfaction. He listened to what I wanted. Then, Mr. Kim took the time to go out of his way, communicate with his team, and made miracles happen. They were very honest and fair with their pricing, and they gave me a much better offer for my trade in versus the other dealership. Highly recommend to stop by and let Mr. Kim welcome you to the Jerry V family!

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Jerry V.

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3 months ago

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8 months ago

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3 years ago

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3 months ago

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2 years ago

PK was great and attentive in helping us get our new Tucson! Overall smooth experience

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Mahealani L.

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Page 1 of 3

Ask the Community - Jerry V's Honolulu Hyundai

Review Highlights - Jerry V's Honolulu Hyundai

“The two finance guys, Ransen and Mike P, were also a pleasure, making the process smooth and stress-free.”

Mentioned in 10 reviews

Read more highlights

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The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

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super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.

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I just picked up a used box truck from city auto and Christy (the owner) made it quick and easy! I…read morewould definetly ask for her or someone who can speak good English as the young Chinese guy here English is not too good and seems new to the industry.

I wouldn't recommend this dealership to anyone that is looking for a used car or any vehicle…read more I purchased a used car from them in August 2025, mileage was at 55K the salesman that helped us was Mars. After just having the car for 3 days, the vehicle's check engine light turned on. I ran my code reader and the reason the check engine light turned on was because of a Transmission issue. I called City Auto Sales, Honolulu and spoke to Mars and told him my concerns for the vehicle. I brought the vehicle in on the 4th day to have it looked at by their own Mechanic. I dropped off my vehicle and picked up a loaner from them to use while my car is getting "checked". I left the lot and not even a whole day has gone by, and they called me to tell me that the car is ready. I asked for paperwork so I could see what was done. They said that there is no paperwork and that they don't know what work the mechanic did. So I'm not sure if they actually "fixed" the problem or did they just cleared the codes. I understand that there is a 30 day warranty , but i have to travel to the dealership every time theirs a car problem? This should've been resolved in the first place. Not to mention, it's illegal to sell a car with an expired safety check. Do NOT purchase a vehicle from these people. They don't return your calls in a timely manner, they just want to hand you a car and take your money.

Jerry V's Honolulu Hyundai - usedcardealers - Updated October 2026

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