Landed in Hawaii through the army and unfortunately I had to sell my paid off mustang. Bought a 2016 sti from a different dealership but the car needed transmission fluid change, center diff fluid change , brake fluid change and a few other things. Made the appointment yesterday came in thought I was going to have to pay an arm and a leg however the price was fair. Will definitely come back for anything subaru related. read more

No one seems to want sell Subarus. Wandered the parking lot. No one came out. When went into showroom, 3 just sitting around. Stock is low or unavailable with almost a half year wait to get a model you want. Servco has a monopoly on almost all dealerships. You're better off going to the Mainland for better deals including shipping the car to Hawaii. They charge a "delivery fee" so you're already paying it. read more

Tory Nago, Service Consultant explained up front what to expect in this maintenance service visit and showed what will be done and the cost. A nail was imbedded in one of the tires and was sealed/patched at no additional charge. As promised the service was completed within the estimated time, he escorted me to the car, handed me the key and mentioned that a survey wil be forthcoming. He even left a card stating the next appointment date. Excellent service! I am a very satisfied customer and I certainly look forward to the next visit on April 5, 2027 Lily N. read more

hands-down, the worst customer experience i've ever had in over 45 years of driving. they're so full of bs. it makes me wanna puke. their costs for parts is just astronomical and you can find the same oem parts online cheaper a dealerships in california and pay for the shipping and it'll still be cheaper than what they're offering. the most pathetic and cheap ski company i could ever imagine dealing with i will never buy anything with these guys ever again. read more

Big place big lounge area but it was ruin by people who think is okay to blast their phone on speaker and kids. I would prefer the old place in town but they're closed. read more

Service completed in a timely manner and courteously. Will come back again when necessary.

Very cool and kind people, at first the vehicle I'm looking for the monthly, APR, trade in value wasn't my expection but Stu and Evan went beyond to help me get the best deal for the car that I wanted and no pressure at all what so ever. I highly recommend these guys and their services! Thank you guys read more

This is our 4th Subaru Forester and our dream car! Mr. Jarrett Miyaguchi, Sales Representative at Mapunapuna was very helpful in buying our 2025 Forester and also reviewing all the new features on the new car! With our trade in Forester, we got an exceptional purchase price within our budget range and I'm on cloud nine! I feel like a child, second childhood, that is, because my grandson told me "grandma, you look soooo happy!" I told him, "I am very happy because we got our dream come true car! Financial person, Evan was also helpful in the process and General Sales Manager, Bryson was on hand to help us too! Without these 3 key personnel, our purchase of the vehicle would not have been smooth sailing! Thank you again guys, it was a pleasant puchasing from you all! read more

Text my sales rep something going on with the eye sight. Still no response. I should have found someone that cares

Great experience here. Mr. Ed Jardinaso was extremely helpful getting me into a Subaru Legacy Sport. He was knowledgeable, professional, and organized. This was my best car buying experience to date. He went out of his way to communicate with me and he was able to schedule an appointment for me to test drive, inspect, and purchase the car in the same afternoon. Having used their service department on a previous vehicle, I will continue to be a loyal customer. Many thanks to Ed and the whole Subaru Mapunapuna Team! read more

I would like to update my review to reflect that my concern was immediately addressed, and I do appreciate it. I do love my 2020 Subaru Forrester...actually the best and most practical car I have ever owned. I will definitely update to more stars once this is all fixed. I truly appreciate Mr. Ron Kimura's quick response and action. read more

Bought my 2026 Subaru Crosstrek Premium about a month ago. I think every time you make a big purchase like this, it can be exciting but also stressful. Fortunately, the vibe at Servco Subaru Mapunapuna was not high-pressure, which I know many would appreciate. Servco Subaru has a "no stress, fair pricing" policy. That's great for folks who find negotiating to be nerve-wracking/frustrating (I know at least anecdotally that a lot of people feel this way). If you're used to negotiating, though, it could present a challenge. However, sales consultant Jarrett Miyaguchi and his manager were able to help me via trade-in of my previous vehicle. As I said, I've had my Crosstrek Premium for about a month and I haven't regretted the decision. I like the safety features and the way it drives, especially now that it's been really rainy. Jarrett actually drove out to the Kaimuki lot to get my vehicle for me and stayed late to clean the vehicle, install the all-weather mats, etc. (it was a Saturday so I think the person who would normally do that wasn't there), and go over the basics of the vehicle. I also appreciate that when you test drive at the Mapunapuna location you get to take the vehicles over some hills and briefly merge into traffic. A lot of folks here have mentioned how much they love their Subarus and how they've bought Subarus for many years. It may be helpful to share that that's not how I got to my Crosstrek. I had been driving a Honda for over a decade and it was still running when I traded it in. So Honda proved its reliability if nothing else. If you had asked me at the outset what I'd be getting next, I probably would have said another Honda. But because I test drove several other vehicles (including Honda) , I arrived at an independent decision that the Crosstrek was the vehicle I actually wanted. I believe Jarrett did understand that and did what he could to help get me into the car. read more

Servco Subaru Māpunapuna - Subaru Crosstrek - Car Dealers Near Me - Honolulu, Hawaii

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I have been bringing my Subaru here since buying it in 2022 and every visit somehow unlocks a new low level of customer service I didn't even know existed. My latest experience you ask? Honestly award winning. If Subaru Mapunapuna ever launches a "We Don't Care" Hall of Fame, the entire staff would be inducted immediately. I came in two weeks ago with an oil leak, which call me crazy, felt like something worth addressing quickly. Apparently not. I was told my car would be ready around lunch. Noon: diagnostics not completed, unclear if started. An hour later: couldn't reach anyone. Call back? Absolutely not. I finally drove back to the dealership to discover my car had been done...for some unknown amount of time. I guess letting me know wasn't part of the package. And the repair? Major. Requiring approval despite car still being under warranty. Kaeo, who greeted me in the morning, was nowhere to be found, so someone basically tossed my keys at me like I was late to my own pickup. Couple of days later, I called with few basic questions: -how long does the approval process take? -should I schedule service date preemptively? -since it is a warranty repair, will I get a loaner? -how long would the repair take? I left a message. Then another. And at least couple more. Mind you, there is a 40 minutes wait, on average, when calling the Subaru service desk. I received zero calls back. So I scheduled the appointment because the earliest availability was over a month out. After TWO WEEKS of silence, I drove to Subaru in person, because apparently no one who works there owns a working phone. When approached, Kaeo seemed confused that I had questions. Which I find interesting, considering that I said "I have questions" in every single message I left. But I get it, listening is hard. Fast forward to the fun part: My car will not be worked on until TWO MONTHS after I first brought it in, it continues to leak oil, and I most likely WILL NOT get a loaner. Despite this being a warranty repair. Don't worry, they will let me know the week of the repair whether there will be a car for me available. Otherwise I can help myself at a car rental facility. What a system! Kaeo did "make a note" that I will need a replacement vehicle, which honestly, felt like watching someone put a Post-it on a sinking ship. Thank you, Subaru Mapunapuna for this unforgettable journey. And Kaeo, absolutely stellar performance. If ignoring customers was an Olympic sport, you'd be on the podium. read more

Matt was AWESOME! He wasn't your typical pushy car salesman. He was extremely polite, courteous, easy to work with, and eager to help. Matt was also very knowledgeable and explained everything thoroughly. Thank you, Matt! I'm telling my family and friends about you! read more

Our salesperson, Ed, was easy to talk to and thorough and he went the extra mile to collect all the things I forgot to take out from my old car so I can pick it up later. He even took us to see where the Service Department is as well as if we had to tow the car during off hours and instructed how to fill out a form, put our keys in it and drop it in the drop off box for the next business day. Highly recommend Servco Subaru. read more

Servco Subaru Māpunapuna - Car Dealers Near Me - Honolulu, Hawaii

Hard to recommend a business that has you make reservations for service and then can't work on your vehicle anyway. They need to fix this if they want to keep what's left of their reputation. read more

Servco Subaru Māpunapuna - Poster - Car Dealers Near Me - Honolulu, Hawaii

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Kaeo saved me today. Had my car die battery die at my house, initially I called and asked about getting it replaced. On the phone the customer service rep booked my appointment for the 9th but told me "just come in we got you". Trusted her word, came in, and Kaeo handled business and got me in and out the same day, on warranty, with a brand new battery. That's what customer service looks like -- the team took care of me. As long as I'm buying Subarus I'll be buying them from Servco. Thank you Kaeo!!!! read more

Super happy with our BRZ purchase! Our salesman Ryan was professional and communicated with us throughout the buying process! I appreciate that they listened to our concerns then acted quickly to help us. There was one hiccup but Ryan and Joe resolved the issue quickly and professionally. If you need a new or preowned car, I highly recommend Servco Subaru Honolulu! read more

Servco Subaru Māpunapuna - Car Dealers Near Me - Honolulu, Hawaii

Came in for semi-annual maintenance of my 2023 FW. Kaeo went over everything that was going to be done with 3 1/2hr delivery time. Ouch! Halfway in Kaeo gave me status. In so doing he reminded me that safety check was due this month and offered that they do it. I totally forgot about that! He also stated that the battery was not at peak performance and was working the warranty. Stated that they will replace the battery too. Sweet! Appreciate all of that Kaeo! 2 1/2hrs in I got a text that car was ready for pickup. Real happy with the pretty quick work they performed on my service maintenance . I was especially happy with the job Kaeo did to keep me informed, pointing out safety check and taking care of the bad battery. Thank you Kaeo and Subaru! read more

Servco Subaru Servicing Tory Nago was super friendly, patient, and knowledgeable. He walked me through the entire servicing process--even for something as simple as a tire rotation--and made sure I understood everything that was done. I had several questions, and he took the time to answer each one in detail, offering helpful insight and perspective. Truly great customer service, which is hard to come by these days! 10/10 read more

This is an update to my previous Yelp review about my bad experience with a Subaru Mapunapuna Service Department Service Writer now trying to overcharge me from my first intial quote two weeks ago about changing my Steering Rack. It went from $1,500 first quoted by Service Writer Race Nam to now $1,700 plus by the current Service Writer who took over for Nam. At the end of my previous review the Business Manager texted an apology for my unsatisfactory bad experience with the new service writer and promised to take it up with the General Manager. Just to let you all know, there has been no reply or response from the General Manager to me thus far! Seems like Subaru only does this for all show, but no action! read more

Servco Subaru Māpunapuna - Car Dealers Near Me - Honolulu, Hawaii

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Buying a car is stressful and during a pandemic even more so. We were in conversation with Pam Wong, one of the Managers of Servco Subaru. She directed us to talk with Dorinda Shimazu. Dorinda was friendly, knowledgeable and not a pushy saleperson. We were shown the vehicles in the lot and determined that we might want to try driving the 2021 Subaru Crosstrek. Much different than before. You give the dealership your Driver License and Insurance and they send you off with the car WITHOUT the salesperson. We got to try driving around Salt Lake area and dealing with traffic. The SUV is different from the car we were used to driving and has so many more bells and whistles. We were pleased with the performance. Come back to the office and deal for the car? We came back and found that it is a fix price, no negotiation process. They give a price and we can choose options. It was nice that they setup pickup of the auto on a different day. They had a chance to wash, and make the car pretty, they also gave us a full tank of gasoline. I have to say that this was one of the most easiest transaction for an automobile. The last transaction I had with my past auto was a Nightmare and I would never go back there. Definitely See Dorinda and she will treat you right. read more

Servco Subaru Māpunapuna - 2021 Subaru Crosstrek - Car Dealers Near Me - Honolulu, Hawaii

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I did not want to buy a new car in a historically bad time to buy a new car, but I HAD to buy a new car. I had been dreading the process, but lucky for me, I went to Servco Subaru Honolulu in Mapunapuna. Dorinda Shimazu was a rock star throughout the entire process! Dorinda was extremely responsive, knowledgeable and really listened to what I had to say as far as what I was looking for and how to get there. I felt like I had an advocate in my corner who was really invested in helping me get what I needed. As someone who has hated the car buying process in the past, I was very happy to have found Dorinda and the rest of the team at Servco Subaru Honolulu! Best experience ever! read more

Servco Subaru Māpunapuna - Car Dealers Near Me - Honolulu, Hawaii

I'm not sure what the problem of the other reviewers is, but Tory went above and beyond to help out someone who didn't even purchase the Subara from Mapunapuna. He was knowledgeable, courteous, and helped me out with a potential (didn't turn into one) problem by squeezing me in for a check before my 3 year/36k new car warranty was up. He even went as far as to go on a test drive with me to make sure I was satisfied. They've got a customer for life (or as long as I have my 2022 Outback Wilderness for)! read more

Had an amazing experience. Kimo was the best!!! friendly, helpful, informative and patient, which made my decision so easy. Thank you Kimo!!! I love my new subaru crosstrek!!! read more

One of the necessities of life is that eventually you are going to have to get a car from a car dealership. I usually buy used cars due to new car depreciation. But this time I wanted a brand new car. With COVID, supply chain/chip shortages, labor shortages, and high consumer demand (=gouging) I knew it was going to be difficult and there was only a set group of cars I was looking at. My wife and I went to a few dealerships with appointments but I didn't make an appointment at Servco. I guess I'm was thinking I'm a sucker for punishment. After a few minutes of looking at cars, Sales comes out and in my mind I'm thinking, "Ok, here we go with the usual Car Salesman scenario that I have nightmares over." Surprise!! Ryan Takushi greeted us, showed us a few cars, found the car I was looking for, went for a test drive, and gave us some information. I told him we had another appointment at another dealership and he was totally fine with that. -- NO PRESSURE! Price was as listed and no crazy markup due to demand. I have to say it was a the simplest car buying experience for me. Ryan was very communicative, texted me when the car was ready and followed up with emails to make sure I was happy. Bottom Line: well, I don't know if I'm going back to buy another car soon, but if I did need to, I'd give Ryan the first shot. BTW: it was a WRX - Save the Manuals. read more

Bought my 6th new car (not counting many used cars) in my life and I must say Kimo was the nicest, most professional, courteous, and efficient salesman ever, helping me to buy my first Subie. No smoke and mirrors, no surprises; he really let the Forester sell itself. Mahalo nui loa Kimo! read more

Servco Subaru Māpunapuna - Hawaiian Blubaru - Car Dealers Near Me - Honolulu, Hawaii

It all started with a little noise...Had a rattling sound going on under our 2016 Subaru Forester and decided to go online to take a peeek at the 2023 models. Saw the Subaru Sport and reached out via email to take a closer look... The noise got louder and more concerning so I proceeded to go into the service center to have it fixed. I was informed that I may have to wait a bit before it gets looked at so I walked on over to the sales side to look for Ryan Takashi as he responded to my interest email. Well, the process began. We talked, looked at the inventory and then talked numbers. During this time, I received my text stating my 2016 was ready...I was shocked at how quickly it was completed. Something minuscule and Leahi was all better. I continued my conversation with Ryan and felt like I was speaking with an old friend. Told him I would go home and speak with my spouse regarding numbers/choices given and get back to him. Returned home, spoke with my spouse, ended up choosing a Forester Premium and let Ryan do his thing. All the while, instead of spending hours at the dealership we did this via text and phone calls. By the end of the day we scheduled our pick up for Saturday morning. Saturday morning arrives and let me say that this was absolutely without a doubt from beginning to end, the most efficient way of finalizing a new car sale. Ryan ensured we knew how each of the new features of the vehicle operated before we drove off the lot. He was patient, kind and knowledgeable every step of the way. Mahalo nui loa to Ryan and the team at Servco Subaru Māpunapuna for taking such great care of us. read more

Servco Subaru Māpunapuna - Ochoa-Canne Ohana! - Car Dealers Near Me - Honolulu, Hawaii

We had an appointment on Wednesday Oct 16, 2024. Second time here for a Subaru we purchased used. We have yet to hear from them! Same thing happened the first time. We had to intiate contact to find out about our vehicle. Also when we picked up the car the first time it was there, we were made to wait 45 minutes and there was no one else in the wait room. It was like we didn't exist. Our other vehicles are from the Tony group. Unfortunately I don't think i would ever come to Servco! read more

Sold two cars with these folks, very helpful and fair, absolutely no bullshit, very good offers, no deception. Landon Obra helped me this last time and his boss Brandon are excellent with follow-up. Aloha to these guys read more

It is hard to work with a business doesn't have any inventory available and makes you wait for your car to arrive. Also wanted to purchase a demo that was transferred from Kaimuki to Mapunapuna, sold it an hour before my appointment. They have completely lost my trust. Bought my Subaru outback from another dealership worthy of my business. read more

No showroom, poor vehicle selection if any. Service Department has no waiting area other than a few chairs next to parts department. If you drop off your vehicle and have to wait for a ride they kick you outside even if raining and there are no outdoor seating areas, only concrete steps to wait. Raining outside now and waiting w other customers. Definitely a reflection of management and their commitment to customer service. Personally, I'd fire the business manager and find someone that is more engaged in customer service...Subaru vehicles are top quality vehicles and deserve better representation than this Dealership has to offer...unfortunately same management team runs the only 2 Dealerships on island... I love the sign in the window "We Care" read more

Servco Subaru Māpunapuna - We Care... - Car Dealers Near Me - Honolulu, Hawaii

I brought my car in a few months ago to have the tire replaced since there was a bubble in the tire. I made the appointment a month in advance via the call center. They confirmed my appointment so I waited to bring my car in. Aside from the confirmation email I did not get any other follow-ups about my appointment/car. After an entire month passes, my boyfriend brings my car into this maintenance center and drops it off. He spoke with one of the office ladies and she asked him if we checked to see if the tire they were going to replace was "in stock," which was very confusing because why would we need to call and ask if they had it in stock? Was that our responsibility? She reassured him that she would check about the tire & give him a call if there were any issues. After my boyfriend left they called him up and informed him that they did not have the wheel in stock so basically we dropped my car off at the maintenance center for nothing. They had an entire month to check & make sure they had all the parts for my appointment & they waited till the day I brought my car in to inform me that they didn't even have the wheel that they were going to replace mine with AND that the wheel is not on island so I would need to wait at least 3-5 business days. There is nothing in the follow-up email that states that we need to check for this. Is this common knowledge for us? Are we responsible for checking if the maintenance center has the parts required for the appointment? So I brought my car (with a bubble in the tire) from Ewa to Mapunapuna for it to sit there & then to take it back to Ewa. After speaking to one of the sales associates, Justin (who apologized and told me I would be getting my tire at a discounted rate) & the manager, Ron, who was able to de-escalate the situation, however, the manager did ask me to drive my car back to Ewa (in rush hour traffic) with a bubble in it. I expressed my concern with that since it's risky and requested a loaner car. This manager rudely said to me, "Well you've been driving the car this whole time" to which I said, "No I have not, I waited this whole month not driving my car because I did not feel comfortable driving it with the bubble in the tire. That was very upsetting for him to assume that & disregard my safety concerns. After a few hours, he worked on trying to get a loaner car for me, which I was grateful for so I asked him what is an estimate of when the tire would arrive so that my boyfriend and I could plan accordingly. He replied "By the end of next week" since the tire takes a few days to get shipped to the island. I say okay and plan my week accordingly since I work night shifts at the hospital and my bf needs to come straight after he is done with work to drop me off to work with the loaner car. This happens on Friday and then they call me on Tuesday asking for the loaner car back and to pick up my car. Now I am scrambling trying to figure out when I would be able to pick up my car. They keep calling me. Normally, I would be happy that I could get my car back even earlier but this was way earlier than I expected, and planned my work week to pick it up. Then I got in touch with Justin again to confirm the discounted rate for my tire to which he said that he would take off the service fee, which seemed like a joke honestly. So I asked him how much that would come out to be subtracted from the original pricing. He said about 40-something dollars. Does that sound like a decent discounted rate for something that could've been so avoidable? The disconnected communication between the call center and the service center is ridiculous. They could have nipped it in the bud a long time ago before my appointment but ALL this trouble over a tire? Then after inconveniencing me and apologizing for their mistake, they don't even follow through with their word of discounting for the actual tire and instead try to pass it off by taking off their service fee. After I gave them pushback about it Justin even guilt-tripped me saying, "Okay we'll give it to you at the price that we get it so basically Servco is LOSING money." What am I supposed to do with that kind of information? Do you think I am out to get this company & doing this so that Servco LOSES money? I just wanted my dang tire fixed, even if it meant at full price. Do you want me to feel bad because I trusted Servco to respect my time and patronage? So now that I was treated horribly as a consumer then I owe Servco by feeling bad that they are not making a sale off me because of their mistakes? I'm sorry but that was the icing on top of the cake. I will never come back to this service center again because they don't respect me or my time. I used to have such good things to say about this location but based on the treatment I was given (that could have easily been avoided instead of swept under the rug) now I will make it a point to defer anyone interested in seeking car maintenance from this location. read more

You want to go to this dealership if you don't like the games and tactics that car dealers are known for. They don't do this here. They are honest, they give you the real price, no negotiation necessary. Very honest and straightforward people, highly recommended. Do not go to the used car portion in the middle, the market is outrageously high. Go to the new cars and certified pre owned lot on the left, and pay for a new car what a used car costs!!! This is the place! No games!!! read more

Very disappointing experience at this location. Despite my over 800 credit score and income. The management still chose to " question " whether I could afford a $400 car payment on a used vehicle and asked me to get a co-signer or pay $4k down payment. I left the location feeling profiled and discriminated against despite my numbers speaking for themselves. I don't recommend this location at all. read more

So I came here to check out what they got and I wasn't disappointed at all. Ryan Takushi helped thru it all. Everything went well but I didn't get the Forester because the interest rate my bank had to offer was a little out of hand even tho my trade in was somewhat ok. Didn't get the full blue book value (short by 2,000) but it is what it is. Will come back when I get a down payment and the interest rates get better! read more

Tory in service was outstanding. I made an appointment but not for many weeks. I left the car on a stand by basis and he worked it into the schedule in three days. I'd been quoted $2600 by an independent, Tory covered it for free on warranty. Quick, efficient and pleasant. Thanks again read more

I recently purchased a 2021 Crosstrek from Servco Subaru Honolulu ... I wasn't really looking towards purchasing a vehicle that day but Dorinda guided me through the whole experience & she made the entire process easy... she was very informative & attentive to what I was in the market for... Dorinda did a great job fitting me with the right vehicle... I can't thank her enough! read more

Servco Subaru Māpunapuna - Car Dealers Near Me - Honolulu, Hawaii

Do not come here. I got my service done on October 4, 2024. Customer service was horrible by Keao. When I did not see a return service sticker on my left hand side glass, I called the customer service line to ask them if they may have forgotten to replace it. I was told my the customer service agent that I can return to the service center to get it as they may have forgotten to replace it. I drive back, ask for my sticker and Keao then goes on to respond by stating that they have never replaced the service stickers on the glass and that they are located on the second page of my receipt. Okay...why did the customer service rep tell me they must have forgotten to replace it so come back to get it? I don't mind placing the sticker on by myself. If she told me it was located on the second page because they "never replace the stickers," is fine. I wouldn't have had to drive the 15 minutes back and 15 minutes to home yet again to receive the sticker. But two people are telling me different things. So have you workers get on the same page. The Servco Subaru in Kaimuki are super nice and offer a military discount, but Mapunapuna does not. read more

Definitely ask for KIRK KOBAYASHI if you're looking for a new/used Subaru or anything on their used car lot. My family and I have been buying cars from him for years back when he was at Servco Subaru on Waialae Ave. I first met him when my cousin was looking for a car, she only planned to be on island for a year or two. She had her sights set on a 5spd Civic and he actually said he would recommend a cheaper Accord based on her needs. How honest is that? Since then, we've bought a Civic, Matrix, Camry, Corolla, Forester, and Fit from him. It's always the same. He gives his honest opinion on the car, and he actually knows about cars. I maintain all of our cars but I don't mention that at first, so I'll know if a sales guy is BS'ing me. I just tell him I want to know what the bottom line price is. No haggling, I either buy it or don't and I never feel pressured. I really have a low tolerance for the sleazy car sales guy experience so for me to be willing to send my friends and family to him directly, shows how comfortable I am. I always feel like we get a fair deal with him and after buying 6 cars from him I STILL check with him first before we buy another car. I recently bought one of the last 2019 Corollas from Servco in Waipahu and the manager there said he used to work with Kirk and he would love if he could work with him on the Waipahu side. I wasn't surprised. Anyway, if you hate buying cars and don't know much.. you're in good hands with Kirk! :) read more

Servco Subaru Māpunapuna - Kirk's business card - Car Dealers Near Me - Honolulu, Hawaii