Recently purchased a 2009 Volkswagen Jetta Sportwagen from this dealer (4/23/2016). I happen to live downtown and decided to check out this particular vehicle to maybe purchase. Seeing as how I had no expectations and wasn't in any real rush, the process was wonderful. In general, this dealer handled the entire process incredibly well. We had real conversations about down payments, interest rates, monthly payments, without any pressure on buying today, tomorrow or next week. I was simply inquiring and if it sounded good, I was willing to move forward.
This is in stark contrast to a large portion of auto dealers that may hound you for just simply emailing to find out more details. One particular gesture I enjoyed was their ease of test driving. I usually assume I have to be accompanied by a salesman, who either will try and butter me up more about the car, generally tell me wrong facts (I'm a huge car guy) or information about the car or say things like, "It has good power, right!?" .... Calm down buddy, its only a 4-cylinder with maybe 200HP, let's not get ahead of ourselves. Anyways, I was allowed to test drive to call for a very good amount of time. That alone made me even more comfortable with their business, because they trusted me to just drive their car and experience it for myself, uninterrupted.
They also provide customers with their own source for mechanical repairs and lower costs. This isn't an "open to the public" facility, but one catered to their customers, which can ease the process of finding mechanics or at least give you another option, if your normal place is overly crowded.
In all the process was great. I can easily recommended this place, based on my own experience. I received great service, got tips on random things we discussed like, credit, refinancing for even lower interest rates and just general good conversation. Nothing more to ask for. When it was time to sign papers, everything went smoothly and quick. There was no hidden agendas, surprise cost, just straight forward pricing and payments.
The car runs great, is in very good condition for its year (it is about 7 years old), has low miles (53,000.... somebody barely drove this), had a clean CarFax (which they'll happily provide) and any areas of concern where addressed and even a certain part replaced. Good business and people.
Don't hesitate to give Today Auto a look if you car shopping.
Car Buying Tip: In general, if your car shopping your whole experience will be better if you just allot your entire day to it. Get a good night's rest. Eat breakfast, bring some magazines, a tablet. Call a friend. Arrange for lunch. And just take your time. A lot of my time was me just looking over the car, texting, thinking and coming up with other questions to ask. It allowed me to not feel rushed and I wasn't constantly checking the time. Trust me, you'll have a clearer head to make an informed decision when doing so. read more