We went yesterday, just to look for our first family car but ended to bring home the same day. Cudos to manager Lauren Kimura, Finance Consultant Jason Nicol, and to our Sales Consultant SHANE YUEN.We recommend this people and this location. We really appreciate all your help. satisfied and very happy. read more

Working with Ryan at Servco Toyota in Mapunapuna was such a great experience! From the moment we met him, he felt like a friend we had known for years. He made us feel comfortable, informed, and truly cared about finding what was best for us. Ryan made the entire process of buying a new car feel seamless, stress-free, and even enjoyable! He was knowledgeable, patient, and never made us feel pressured. If you're looking to buy a new Toyota, I highly recommend asking for Ryan Sugimura. You won't be disappointed! read more

Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu made the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again. read more

Servco Toyota Honolulu - Toyota 4Runner - Auto Repair Near Me - Honolulu, Hawaii

The service provided for my car was excellent, and the entire process was handled professionally and efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care. read more

Servco Toyota Honolulu - Servco Mapunapuna Location - Auto Repair Near Me - Honolulu, Hawaii

I have bought my last three cars here from Alan Tashiro. He is very professional, knowledgeable, and patient. The staff here is always welcoming, and the service has been excellent. They also provide loaner vehicles, a shuttle service, and a very comfortable waiting room. They are punctual with appointments and have always finished by service at or before the estimated time. read more

My 2005 Prius had a master warning so I brought it in for service turns out it's more expensive to repair than the car itself so I traded it in and buying a 2018 Corolla waiting for it to be ready for service department to finish for me to pay and drive out. Today, a sales person called me and told me that I cannot leave my Prius which I traded it in there. He told me to come pick it up THEN when Corolla is ready, drive it back in! I am so disappointed in the level of service of Toyota Servco Honolulu. My cousin works for Toyota in Japan and this is such a terrible customer experience. This company wants me to drive a master warning car which is dangerous to drive so that they have one parking spot available for them. Is this ethical? Is this company practice following Toyota company motto? How inhumane service this company is Unbelievable read more

Shopping for a vehicle at Servco Toyota is super easy with their online Shopping Express! My daughter and I checked out Tacomas online, and she found one she loved. We filled out the credit application and got a call from Shane Yuen, the salesperson, who asked us to put down a $500 deposit to hold the truck. It only took about 4-5 days for the truck to get to the Servco Mapunapuna lot, and we were called in to pick it up and sign the papers. The whole signing thing took less than two hours, and she drove off with her new taco! read more

Servco Toyota Honolulu - Auto Repair Near Me - Honolulu, Hawaii

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Definitely recommend Servco Toyota Honolulu pre-owned. I found exactly -actually better- the car I was looking for. Kekoa, my sales consultant, was extremely helpful. Not pushy, relaxed, listened. He was able to answer specific questions about the car and the purchase process. He made the experience really great! read more

Louise was a wonderful salesperson . She was very helpful and informative. She found a Hybrid RAV4 with an all around camera which is just what I was looking for. read more

I was able to take my car in as a stand by, since they were all booked up. The covering under my car was partially broken and needed to be repaired asap. The service team got it repaired between appts and I was able to drive my car away safely. MAHALO Toyota Mapunapuna for the great service !! read more

Our Scion XB purchased from Servco in 2008 was giving out and we had to say goodbye to our beloved car. When we got to the showroom, Shane Yuen was welcoming, affable and highly knowledgeable about all the car models that would best meet our needs. We were lucky that a Toyota Corolla Cross hybrid was available. While the purchasing of a car is quite an involved and detailed process, not once did we feel overwhelmed or confused. Shane helped us learn everything about the car we were purchasing, Jadie Cheng stepped us easily through the finance process and manager Lauren Kimura supported us in the most caring way. They were the opposite of the pushy sales trope you might expect when buying a car. In fact, we felt their genuine care for us, like a family member looking out for us. We felt like the stars aligned that day, and the sadness of losing our beloved Scion turned into a happy ending. That we came back to Servco after 18 years is a story in and of itself. I could not recommend this company more! read more

If you're looking for someone who is genuinely kind, honest, and truly has your best interests in mind, go see Rick at the Servco Honolulu Used Car Center. We originally came to Rick because my sister couldn't stop talking about how wonderful he was when she bought a car for her teenage daughter. She said they never felt pressured, and that Rick made the entire experience enjoyable. After working with him ourselves, I can confidently say she was absolutely right. From the moment we arrived, Rick was patient, kind, and incredibly honest. We looked at several vehicles and test drove a few before settling on one. When it came time to finalize the purchase, Rick discovered red flags on the Carfax during the inspection process. Rather than pushing the sale through, he brought the issue to our attention, and together we decided to move on to our second choice. After the paperwork was completed, Rick filled the gas tank and noticed the fuel gauge wasn't reading correctly. He could have easily ignored it, but that's not who he is. He immediately told us about the issue, arranged for the vehicle to be inspected by Nissan, and provided us with a loaner while it was being looked at. After nearly two weeks, Nissan couldn't duplicate the problem and therefore couldn't repair it. Instead of expecting us to just accept the vehicle, Rick went to bat for us and got approval to let us either keep the car or return it and choose another one. Since this was for our teenage daughter, we didn't want to worry about an unreliable fuel gauge, so we decided to start over. Once again, Rick was patient, understanding, and never made us feel like we were inconveniencing him. We looked at more vehicles, test drove a few, and ultimately found the perfect car for our daughter. Even though this vehicle cost a few thousand dollars more and only came with one key fob, Rick worked hard negotiating on our behalf until we felt comfortable with the deal. Throughout the entire process, he never once seemed frustrated or annoyed. He even made sure we always had water and stayed comfortable while we were there. In today's world, it's rare to find someone with Rick's level of integrity. He consistently chose honesty over making a quick sale, and that speaks volumes about his character. If we ever need another vehicle, Rick will be our first call. We'll also continue recommending him to all of our family and friends. Thank you, Rick, for making what could have been a stressful experience such a positive one! read more

Thanks to everyone at Servco Toyota Honolulu, but especially Alan Tashiro, we were able replace a high mileage van that was getting expensive to own and replace it with a new plugin. Alan was especially helpful and patient! Over several weeks between the Memorial Day and the Fourth of July holidays, he did three test drives with us, provided the pros/cons between the different trims but stayed neutral, got us a better trade-in than we could get elsewhere, and gave honest advice on the add-ons and wasn't pushy about them. It's been a month with the new plugin, and it's been great so far! Alan also recommended Mat Co in Aiea for a dash cover. Besides ordering a dash cover, we also bought metal parking permit holders from that business that he recommended. read more

So today we went down to Servco Toyota to look at a new truck. We met with Rodel Eleccion, he answered all our Question and let me test drive a brand new Tacoma I force hybrid, he was very helpful and patient with us. I recommend you see him if you're looking for a new ride. Tell him Jay sent you Aloha and Mahalo to you Rodel me and my family is grateful and we appreciate you. read more

If you are thinking of purchasing new Toyota vehicle go see Taylor at Servco Mapunapuna, she will give you the best buying experience she is honest and will get back to you all and any questions ASAP trust me, I just bought one from her read more

Our experience at Servco Toyota Honolulu was exceptional. We would like to thank Rodel Election for the great service as a car salesman. He provided information for us to make our car buying decision without doubt. He outweighed the pros and cons of the two car options we were deciding on - he pretty much was transparent about them and it definitely made our decision to buy our new family car much easier. In addition, he was like family - he likes to make conversation to make us feel comfortable. He has a lot of experience in what he does and would highly recommend him to our family and friends. I would also like to thank Mark Nakanishi, the Financial Services Accountant, for helping us finalize our purchase. He was also helpful on giving us tips to care for our car by recommending cleaning products. He definitely knew the ins and outs of his department. We also met Keiko Inouye from the business office and she welcomed us so warmly. Sheʻs like family! Thank you to the general manager, Brian Lee for being a great leader, as your team definitely provided very exceptional customer service on our purchase day, from the time we arrived until the moment we left with our new car. MAHALO! read more

I had an excellent experience with Servco Toyota Hawai'i! Their selection of new and used vehicles is impressive, and I truly appreciated their transparency about pricing and vehicle details. The staff was friendly, knowledgeable, and dedicated to answering all my questions, making the entire process smooth and stress-free. I felt valued as a customer and confident in my purchase. If you're looking for a trustworthy dealership with great options and attentive service, I highly recommend Servco Toyota Hawai'i! Me personally, I bought 2 new and one new car from this dealership. I had nothing but the best experience. read more

Mike Menez was great as usual. He was very helpful and informative. He is never pushy. We are repeat customers due to his excellent customer service. He always finds time to follow up with us after we purchase a vehicle. Thanks again Mike for all that you do. read more

I was able to purchased the SUV that Ive been dreaming to own. The price was reasonable.The salesman Landon was very helpful & able to answer all of our questions. He was patient, honest and straight forward. We didnt feel pressured on and he gave us ample time to decide. He even stayed longer just to accomodate us. read more

We had an amazing experience buying the car here with the help from Brianna! However, the car had a trunk issue so we had to get it fixed from here. It was a strange process and the one who was "helping" me was Reycine Silva. Very bad service. She took a month to get back to me regarding making another appointment to actually fix the car because apparently they had to do an inspection and check if we had warranty? We bought the car less than a year ago. It shouldnt take a couple hours to pull that up. Anyways, we were emailing and then she said someone would contact my dad for a follow up appointment schedule. No one called for like 2-3 weeks so I called the company instead. Even the person on the phone said it shouldnt have taken that long. Fast forward to the day it was scheduled. I get a call from my dad who took the car in saying they dont have his car scheduled??? So I talk with the person who was helping my dad and we had to get that all sorted out. Im assuming Reycine Silva did not put it in. Very irresponsible and very frustrating. Finally the car was fixed and usually a survey is sent to me. But we didnt get a survey so I can only assume she didnt send it on purpose. If you can, avoid getting "help" from Reycine Silva. read more

Spoke to Bryan over the phone and his customer service was not pleasant. Had a question about a car sold by him and he did not let me finish speaking before he tried to respond to me. Not until I started to speak more stern and called out that I didn't get to finish speaking did he start to speak to me in a nicer tone and allowed me to speak. I thought it was extremely rude like is this how I am treated after the car is purchased? The communication and service overall was just disappointing and I didn't even want to listen to what he had to say after that. read more

Big thank you and 11/10 service from Alan T for helping us get our truck today. Was waiting for that survey for him. But I never got it. Was a long process but they was efficient and detailed to the T. Smooth sailing all the way through. read more

Horrible service! I ordered a new key fob for my Prius which the Parts dept confirmed they had it, so make an appt with their service dept as they will need to program the new key. My call got transferred to the service dept and got an appt for the following week. I showed up for my appt and was told that they didn't have my appt. I was told that my appointment was going to be at the Pukaloa location and not the main service location which by the way is across the street. The service rep apologized and told me she'll locate the key from parts dept. I was told to wait in the waiting room which only had water w/ small Dixie type cups. After waiting for about 20min, I was told that Parts didn't send the key over to service so they would have to reschedule my appt! I told the rep that I would walk across the street and pick up the key! She said they won't allow that and it would have to be delivered to service!?!?!! They rescheduled my appointment the following day which I still had to wait almost 3hours!!! Unfortunately, after sharing my experience with Servco with an auto repair shop that I could have had this done through another supplier for half the price Servco charged which was about $450!!! I'm only posting this to make others aware that Servco is not the only place to get a new Toyota key and programmed!!! read more

Was in the final stages of buying a new car. I was simple, wanted a Prius didn't want much fuss. Put 500 down and went to my bank to get financing. One business day later, after getting the financing in order they call and say there was a recall. Their only solution was to pay 1600 more after I already got the loan approved for the sale amount. Essential had bad day read more

Awesome customer service very knowledgeable about vehicles and what we needed for our family!!! Go see Lauren and Shane for all your car buying needs. They are awesome!!! read more

Top-notch employees at one of the best-run dealerships on the island. As someone who also works in the industry, I can confidently say that the team at Servco Mapunapuna--especially in the sales department--is among the best. Everyone I interacted with was genuine, knowledgeable, and an absolute pleasure to work with. From the warm greeting at reception, to the test drive, going over numbers, discussing financing and warranties with the business manager, all the way to the final vehicle delivery and feature walkthrough--it was a seamless, professional experience from start to finish. Big thank you to Brianna, Mark, and Reid for making it all happen! read more

Servco Toyota Honolulu - Auto Repair Near Me - Honolulu, Hawaii

Mikey AK is the absolute best I've bought more than 30 cars thru him Always attentive to my inquiries Gives awesome Suggestions @ personal insight I've met no other dealer who compares Ive done business with auto source . BMW . toyota windward . Ford kalihi terrible . Toyota Leeward . Choice auto terrible . Nissan king st terrible . Excellent motor actually Owner Daily is awesome also . Infinity . Also Lexus Mike Gomes is awesome same service reliability I've been planning on contacting Toyota Cooperate to express my deepest appreciation for AK Mikey but going to nissan today with the unbelievably insulting service made me finally post this read more

Another successful Toyota purhase for our family. We've been in Toyotas since 1980. Our sales consultant is Alan Tashiro, from whom we've bought several cars in the few years. Most recently Alan helped me choose my Rav4 XSE (my 3rd Rav4 since 2007). I am so happy with the service I received from Toyota, from Alan, and the rest of the team. read more

I was rear-ended in August (2025) and insurance had totaled my car leaving me car-less. Due to the nature of my work, and having to be mobile across multiple locations, I finally caved and decided I was going to get something reliable after going through 2 used cars in 4 years. The process of getting my first new car was grueling but worth it to say the least. For a lot of people, there are many of those who have help in their circle with the process -- I, however, went in with a blank slate and anxiety. After 2 months of dealing with insurance(s) and receiving my payout from the party at fault and doing extensive research on reliable cars, I started the process online on the Servco. I entered my preferred Down Payment, and application for financing -- of course comparing it to the two banks I got a pre-approval for beforehand. I was immediately (literally) contacted by many sales consultants via email and ended up replying to Mr. Shane Yuen, who was very warm and welcoming -- very relatable, non-pressuring, and straight to the point without being an a-hole. Luckily I was able to put down a deposit and reserve the car I already knew I wanted. Though there were some hiccups along the way, and some dropout in communication -- highly due to the urgency of the situation and the fact that Servco just receives and sends so many cars a day, what matters is: the finalization, financing, and wrap up process was very smooth and not stressful; which was what I needed after dealing with so many phone calls, trips to the DMV, and gathering opinions from my circle for 2 months. If you are planning on getting a new car and you're new to the process, I recommend alotting at least 2-3 weeks from application, to reserving, to finalization and driving off with your car. Overall, Shane was amazing to be able to get everything done on a time crunch and I am very apologetic and thankful to have been guided through the process. Highly recommend him in particular! read more

1 Star - Confusing & Poorly Managed Appointment System The only reason this review even gets 1 star is because the online appointment system is easy to use. Beyond that, the experience was frustrating and disorganized. I scheduled an oil change for my Camry at the Pukuloa location. When I arrived on time, they looked at my appointment and told me I needed to go to the dealership side instead. At the dealership, they confirmed my appointment was indeed set for Pukuloa and had no idea why I was sent over. Thankfully, the dealership staff kindly took me in, but they were just as confused as I was. A few days later, I had another appointment for my husband's Tacoma--again at the Pukuloa address. The confirmation email clearly said "drop off at the dealership." We arrived at the dealership on time, only to be told my appointment was at Pukuloa. The staff even admitted they didn't understand why Pukuloa's team had put those instructions in the notes. For such a high-quality, recognized brand, this kind of disorganization on the service side really hurts Toyota's reputation. If the Pukuloa service center can't coordinate their own appointments or communicate correctly, it's hard to trust them with vehicle service. Please respond and alert your team. I've been a Toyota consumer and business for years . read more

An exceptionally positive service experience, especially if comparing to Servco Windward Toyota service experience. I was greeted immediately upon arrival, preemptively checked in and told someone would be with me shortly for final check in. Shelsy showed up a couple minutes later and went over all of my service requests on her iPad. Showed me the cost of each item, showed me the expected total and then gave me an estimated completion time of two hours. 68 minutes later I received a text my vehicle was completed and I could head to the cashier. All requested work completed way before expected. I had moved to Kahaluu so tried Servco Toyota Windward since it is closer to my home, never again. I will be making the drive to Servco Toyota Honolulu from now on. The drive is soooo worth it. Much Mahalo's read more

Danny Kim was so rude, always texting during our entire visit! When we would ask him questions he's reply was to go to their website! We're not giving him our commission!... We went to Windward Servco were we felt welcome and received excellent customer service, and bought our new Camry! read more

Bryan is very helpful and easy to talk to. The experience was good. I would recommend going there to purchase a vehicle.

Really bad experience with getting my extended dealership warranty canceled and refunded. When I purchased the warranty for my vehicle (at the end of the sales process) I was told that cancelation would be simple and quick. After 8 months, I exercised my cancelation. Request submitted on May 19th and then radio silence. I left over four voicemails and sent 5 emails. I had to email the location manager directly in order to get a response. Finally after 9 weeks I was able to receive my refund check. I understand this process takes time, but the lack of communication and runaround really rubbed me the wrong way. read more

Mike help me with purchasing my LEXUS car.He was very knowledgeable. He walked me through the process step by step. It was a breeze! I would highly recommend Mike Menez the go to guy. read more

Big mahalo to Rodel Election! He was very optimist but also realistic and honest about everything especially during the finance portion, from understanding my situation to making sure we stayed at a price to where it was doable but also catering to the size/type of car I was looking for! Thank you Rodel! Also thank you Lauren and Jadie for assisting with the process as well! read more

Manny of the service department is extremely kind and pleasant to work with. He took the time to ask how I was doing and how my car has been since my last service appointment. Manny kept me informed every step of the way and made sure I was happy throughout the entire process. I am amazed Manny was able to get all my servicing requests done before the end of the day. Manny's customer service is top notch and I look forward to working with him again in the future. Thank you Servco and Manny for taking such good care of my car. read more

Treyson Takushi is the BEST! This was my first time buying a new car in almost 20 years and Treyson made this experience amazing. No stress, fast and genuine care. I would definitely refer anyone wanting to buy a new toyota to go see Treyson at Honolulu Servco! read more

Worst service department, every time I take my car in another things comes up broken. No customer service and technicians don't know what they are doing. read more

One of the worse ordeal a car shopper could through was not at Servco Toyota Salt Lake. Anyone who has tried buying a car goes through the back n forth with pricing, and haggling. Painful, sometimes all day agony. But I experienced something I hadn't in my passed experience of shopping for a car. Straight forward, upfront pricing. Shout out to Rooooooodel! Yes, Rodel was great from the first interaction. Knowledgeable, had great demeanor, and made you feel like a friend looking out for you. YES, Rodel came through for me delivering on the car I've been researching for over a year. From reading reviews to watching YouTube video reviews. Rodel made the pain and agony of waiting all worth it when he delivered my car. Riding on cloud nine, riding my new ride. I'm not sure on anyone else at Servco, but you will not go wrong if you get assisted from him. Good Luck finding your ride! read more