Thank you so much Jason Thai! You made this such an enjoyable experience.I appreciate your patience throughout the process. I wish I came to you when I first purchase my car. You explained everything so easily in terms that I understood better. I don't normally have a good experiences with sales rep because I felt pressured or shy to ask but I was very comfortable and not pressured at all. You definitely went above and beyond. And thank you for sharing your travel experiences and all the tips. Will definitely see you again in couple years. I can't thank you enough!!! read more

Conveniently located. Ok parking. Many sales agents. The bad: no competition. Only act in town. read more

Recently we purchased a pre owned vehicle with the assistance of Jason Thai. After searching for weeks online, we narrowed our search to 2 vehicles which was at Servco Lexus dealership. Jason provided CARFAX documentation beforehand. We decided to head down to the dealership however Jason said he was off. But that didn't stop him, he headed to his office ASAP. Upon arrival, We looked at both vehicles which Jason was informative with any questions. He showed us condition of both vehicles ultimately we thought the Honda SUV was in great condition with the interior, exterior and the engine bay. We test drove the vehicle and it was in very good shape, appeared Lexus reconditioned beforehand. Jason's assisted with price negotiations and finance options. Normally we would gather our own financing from our bank however Jason was able to knock off the price down slightly and secure a fair loan option. Overall we are very Happy with Jason's customer service and willingness to be kind to us. We actually met Jason years back at Acura Honolulu which we purchased 2 vehicles from him. We are grateful to have found him again and he is truly a gentleman throughout. Sales should be about customer treatment, Jason showed us Aloha and patience for us. We will be back for future cars. read more

Servco Lexus Honolulu - Pre owned Honda SUV purchased from Jason Thai - Car Dealers Near Me - Honolulu, Hawaii

Ethan Medrano was absolutely phenomenal in helping me purchase my car. It wasn't at all the perfect experience as you might guess from the first line of this review. In fact, I was so frustrated to the point of almost purchasing an entirely different car from another dealership all together. A system error brought in the right car, wrong color and that was literally my only non-negotiable. It was the biggest let down and I was furious. That said, Ethan was so apologetic and did absolutely everything he could to make it right. He hustled and kept me updated daily even when it wasn't good news, which is notable considering I was probably a little scary at that moment. But the stars finally aligned- or it was more Ethan was an absolute beast and checked the manifests daily determined to make it right. I got my dream car and then some. He negotiated on my behalf without any prompting from me so I walked out with not only a great price but an extra fancy car too- he just cares that much. He was a blind referral for me. I didn't know him at all. But he just earned a life long client and friend. I want to add that I'm well aware of how much Lexus did NOT need my business. The cars fly off the lot without trying so I knew if I walked, it was no loss to them. Ethan made me feel like I was his VVIP- which is refreshing bc I'm just a regular girl who hasn't purchased a car since 2013. read more

The Lexus is modern; the sales experience hasn't kept pace with Servco's Hawaiʻi legacy. Servco Lexus Honolulu represents a storied local institution and an excellent product, but my family's experience in February 2026 suggests a sales operation that has not evolved with modern expectations; particularly around responsiveness, flexibility, and visible aloha. Key takeaways for future buyers: - Servco uses fixed option bundles, not fully custom Lexus factory orders - This approach may work well for buyers who want simplicity, but less so for informed buyers with specific preferences - Responsiveness and engagement vary by consultant and management involvement - Lexus product quality remains excellent; the sales experience is inconsistent A legacy dealership still needs active leadership and follow-through to fully reflect Hawaiʻi values. --- For context, I'm a late-40s military veteran, married with two kids, and very familiar with the Lexus lineup. I came in knowing exactly what I wanted to order: a 2026 Lexus IS350 F Sport, with specific packages and options researched ahead of time on both the Lexus USA and Servco Lexus websites. I also read customer reviews prior to visiting. One detail I appreciated immediately was seeing sales consultants listed alphabetically by first name online. It gave the impression of a deliberate, fair management culture rather than a hierarchy-driven one. That mattered to me as a local customer. I also intentionally visited after lunch, roughly three hours before closing, based on Google trends and reviewer feedback indicating that period was less busy. That assessment proved accurate. --- Arrival & First Impressions Parking was more challenging than expected. There were no clear signs indicating customer parking, and I had to circle the block. I also noticed staff/dealer vehicles occupying customer stalls; small details, but it shaped first impressions. When entering the showroom, I held the door open for a sales consultant exiting the building. There was no acknowledgment or thank-you. It was a small interaction, but aloha is often conveyed in small moments. The receptionist, however, was welcoming and kind. When I explained that I wanted to order a vehicle and meet the sales manager, she personally walked over and spoke with Rex Bui, the sales manager. I noticed he glanced in our direction and continued with other business. While waiting, we observed a sales floor largely staffed by kupuna, with many kupuna customers purchasing vehicles. The showroom layout is very open. About 10 feet from where we were seated, an older couple was openly discussing financing terms with their consultant, which felt surprisingly exposed. --- Waiting & Initial Follow-Up After 25 minutes, our daughter was understandably restless, and my wife and I were growing impatient as well. I let the receptionist know we needed to leave in five minutes. She informed the sales manager again. He glanced over once more and continued what he was doing. After approximately 30 minutes total, I asked for his business card and left. Later that day, I emailed Rex asking for a recommendation for a sales consultant who: - Was comfortable with factory orders - Was responsive - Understood cash purchases He recommended Ricky Thai. --- Sales Process Reality Ricky contacted me the following day and explained Servco Lexus Honolulu's ordering process; something future customers should understand clearly: Although Lexus USA allows customers to configure vehicles pre-production, Servco does not allow full customer-selected configurations. Instead, customers must choose from three bundled tiers of packages and options. Ricky provided the bundle documentation, which I appreciated. To be fair, this approach likely appeals to customers who feel overwhelmed by choices and simplifies the dealership's operations. However, the bundled exterior, interior, and wheel combinations did not match my preferences. I reached out asking Ricky whether Servco could make a limited exception; I was willing to order from one of their bundles except for the wheel selection. After a full week with no response, no call and no message, I decided to move on. --- Final Communication & Closure In my final email informing them that I would be ordering from another dealership, I cc'd the General Manager, Tony Chang. My intent was to provide leadership with context, close the loop on my experience, and offer Servco an opportunity to engage. Neither Tony nor Rex responded. --- Final Reflection Servco's founding father, Peter Fukunaga, once said: "You either grow or you die." From a customer's perspective, the sales department feels retired-in-place. Experienced, but not motivated to grow, adapt, or fully embody the idea of being a services company, despite Servco's proud Hawaiʻi heritage. My hope is that future customers experience a sales culture that reflects both modern expectations and true aloha. read more

Servco Lexus Honolulu - Servco Lexus Honolulu Sales Team (servcolexus.com) - Car Dealers Near Me - Honolulu, Hawaii

Outstanding service with my new purchase! Ask for Sandy for detained information about the car. I didn't even test drive the car before purchasing it! I felt like a queen pulling out of the dealership lot. I wanted to yell out, "Look this is my new car!" as I drove home. Check out Lexus so read more

Servco Lexus Honolulu - My new Lexus!!! - Car Dealers Near Me - Honolulu, Hawaii

See all

My first experience with Lexus isn't the greatest. I had my Lexus IS 350 and was forced to sell. I now drive a Lexus GS 350 and decided to give Lexus's a second chance, specifically with the Service Department. I needed to get the spring on my hood replaced along with replacing the back struts and tire replacements. My Service Advisor for this service is Frank Oros. He was knowledgeable, attentive and helpful during the entire process. He explained what was needed to be done. This entire process took about 3 weeks including getting the parts delivered and the time I took being away on a trip. Overall, I would recommend to have Frank Oros as your Service Advisor. He provided an excellent service to me and I believe he will do the same for any of his clients. Thank you for reading my review. Have a great Sunday! read more

See all

Saturday January 17, 2026 I talked to Marvin on Friday January 16 for a car battery $172.00. I came by Saturday morning to come get the car battery from Darryl. I paid, he brought it outside and I gave him the old one. Service is friendly and fast. I was in and out of there in half an hour. I will be back if I need parts again. read more

I had a wonderful experience working with Ethan at Servco Lexus Honolulu. He was incredibly knowledgeable and took the time to explain everything clearly, making the car-buying process smooth and stress-free from start to finish. Ethan was professional, approachable, and easy to talk to throughout. I'd highly recommend working with him if you're considering a vehicle at Servco Lexus Honolulu. read more

I wanted to personally thank Misty for the exceptional help she provided on Tuesday, December 9, 2025. Her customer service,, patience and understanding, of customers needs were truly impressive. She made my experience with Servco Lexus a positive one, Thank you for representing your company so well. read more

Servco Lexus Honolulu - 2021 Lexus NX300 - Car Dealers Near Me - Honolulu, Hawaii

See all

Excellent service! Our consultant Sean Son was excellent to work with from start to finish!

Richard and the entire Servco Lexus team made the car buying process so easy and efficient! It's been 10 years since I've been in the market for another vehicle and I was honestly not looking forward to car shopping. As soon as I entered the showroom I was greeted and offered a beverage. Richard was attentive and easy to work with. Within 10 minutes, I was test driving a car. I had already done hours of research with the goal of checking inventory and test driving a car. From there, we texted once and e-mailed twice to fine tune some details and 3 days later I was able to pick up my 2025 Lexus ES! On delivery day, while I waited a few minutes for finance, Richard scheduled my 6 month and 1 year service. Completing the finance paper work with Alan was also very easy and efficient. While Alan worked on processing some things, he was able to schedule tint and clear coating service for the next week. When I did final inspection of the car, Richard helped me get my in car preferences set up as well as the Lexus app. He offered to put a bow on the car and actually took some nice pictures for me! He took the time to go through every single button, touch option, etc. At some point, a grasshopper landed on my hood and Richard jumped out, got a cloth and detailed it on the spot...and then again a few minutes later when I rolled down the window causing water streaks (as they had just detailed the car) ‍ From start to finish, it was the best experience I've ever had car shopping! Highly recommend working with Richard and Servco Lexus if you want a straight forward, easy, and efficient car shopping/buying, luxury experience. Everything was clean and aesthetic and everyone I crossed paths with was friendly and professional. read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

See all

I gave 1 star only because there isn't an option for 0 or negative stars. I truly love my 2023 Lexus, but every time I come in for maintenance, I'm disappointed by how unprofessional and arrogant the staff are. The customer service experience has been extremely frustrating. Because of this, I will not return, and I will hesitate to recommend Lexus to my family and friends. read more

I purchased my Lexus preowned and took it in for its first service today and the experience exceeded my expectations. Thank you for taking great care of me, Julia! read more

We went to Lexus and saw Jason. Who was recommended by his friend Moses who we met at the Hilton Grand. Jason was so helpful. No pressure. The SUV certainly sells itself. We had to put an order in for it. Still are patiently waiting. Jason is the person to see read more

Servco Lexus Honolulu. A step above the rest. We've looked and tried other luxury brands and dealers, but Lexus is a cut above. From their sales staff to their service staff and management. All working together to make sure that you have a great experience with your new or used vehicle. Service Manager Mark Owens stands out. He's been with Servco for many years and has rotated to their various outlets but is back at Lexus and is doing a great job taking care of customers, his associates and techs, to the facilities. read more

Service Advisor Frank Oros provided excellent and professional service for our NX350h. All went smooth from diagnostic to scheduling and pickup of our vehicle upon completion. read more

Walked into Servco Lexus this last weekend with zero appointment, hoping to test drive the IS 350 F Sport, and was blown away by the service. Ricky immediately greeted us, passed us on to his brother, Jason, because he was busy, and had us behind the wheel within 10 minutes - no runaround, no delays, just straight to business. What impressed me most was Jason's approach: completely honest, transparent, and refreshingly free of typical car dealer BS--Servco is known to be awesome for exactly this. I peppered him with questions about the F Sport's features, maintenance costs, reliability, and he answered everything with genuine clarity and knowledge. No pressure tactics, just helpful information that actually helped us make an informed decision. Jason is seriously the kind of guy I would talk story with all night at a bar. Very funny and interesting guy. Ricky also provided great support throughout the process and I really appreciated his help, but Jason was definitely the standout. His straightforward yet personable communication style and willingness to let the car speak for itself made this one of the best dealership experiences I've had. I had so much of a great experience I had to drive off the lot with the car, and I did. If you're shopping for a Lexus in Honolulu, ask for Jason. You'll get honest answers and efficient service without the typical dealer games. Highly recommend! Thank you, Jason and Ricky, for an amazing car buying experience. read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

See all

I had been working with Jason Thai for months because I was searching for a very specific car (Lexus NX 2022 or newer). Jason met with me several times and promptly responded to my emails when I would check in regarding inventory. After a months, I messaged Jason and he was able to show me a Lexus NX 2023 that hadn't been listed on the website yet, it was my dream car. Despite the plates taking an additional 7 weeks to come, and Jason leaving on vacation, I was able to connect with Ricky (Jason's brother) who was equally helpful and was able to deliver my dream car! Jason, Ricky, and their managers who worked with on valuing my trade in were excellent and personified the top notch customer support Servco is known for. Thank you so much for an amazing car buying experience! read more

Very pleased with service provided by Mike Gomes. I have been in touch with him for several month looking for the right car. He's very personable and has an easy going attitude and very knowledgeable about all the different types of cars. He made every effort to find the vehicle for me since I was very specific on what kind of car I wanted. He made the process of buying my car less stressful than what I usually have gone through. He also is good with any kind of follow up if needed. I really appreciated him going through this process. I would highly recommend him to family and friends anyone who is looking to buy a car! read more

Awesome sales person hats off to Jason Thai. Excellent customer service. I've known Jason and he was my previous sales person elsewhere. I can always relay on Jason for his expertise and knowledge. 10 STARS ALL THE WAY!!!! read more

Consultant Ms. Misty Costa does an excellent job. Be was the first female hired in that position a few years ago.

I'm always pleased with my experiences with Servco Lexus Honolulu and their service department, having been a Lexus owner for over 17 years. But yesterday was the highlight when I bought another Lexus from Jason Thai. He is an outstanding gentleman. As a salesperson, he did a splendid job of making sure that I was comfortable and understood how the car works. Although it was late in the afternoon, he took his time and didn't rush me off of my feet. I might have to look for him specifically when I next buy another Lexus! read more

Purchased 2026 RX350 from Lexus Associate, Rodney. He provided awesome customer service.

truly, the most advanced, modernized, high technology vehicles on earth with a combined brain trust of all of toyota and many other consultants... lexus is a five out of five. ps even though i'm semi retired i'd come out of retirement to sell alexis vehicles. have to do marketing and advertising for decades for other dealerships and competing with them. i would much rather join them. read more

Servco Lexus Honolulu - Just down the corner on Kapiolani at Ward. - Car Dealers Near Me - Honolulu, Hawaii

Highly recommend Servco Lexus!!! Easy, fast process with no difficulties. No hidden fees, everyone is 100% honest about everything. I'm so glad we had such a nice, informative, and funny salesman! Jason is amazing, ask for him! read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

See all

Jason Thai is AWESOME to work with! He found our 2024 NX 350 f sport that we're very happy with. He's friendly, helpful, professional and very responsive. I've owned many cars, including BMW, and although our first Lexus, certainly not the last. He very very funny and has a great hair too lol...See Jason-you won't be disappointed! read more

Smooth transaction Great interaction with those who helped me. No pressure but knowledgeable staff that really showed genuine care. read more

I had an excellent experience purchasing a used car from Lexus, and I want to commend Ethan M., salesman, for his outstanding service. Ethan was forthright and professional throughout the entire process, and I always felt comfortable discussing the vehicle's condition and the terms of the sale. He followed through on everything that was promised, including replacement parts and bodywork repairs, which speaks volumes about his integrity and attention to detail. He kept us informed throughout the process. The overall service provided by the dealership was exceptional. I highly recommend Ethan M. to anyone considering their next car purchase and commend the dealership for the high level of customer service provided. read more

My husband and I went to Servco Lexus to look at a few used cars. We met with Jason Thai who helped us look at the cars we were interested in. I highly recommend Jason as he's very helpful, nice and knowledgeable! We didn't feel pressured at all. He took the time to go over all the details and the process of purchasing the car. We bought a 2024 Toyota Corolla and are really happy with it! Should we need another car in the future, we will definitely return and shop with Jason read more

See all

I recently had the pleasure of working with Jason Thai at Servco Lexus Honolulu. He was recommended by a friend I trust. I have to say it was the least stressful car buying experience I've ever had. Jason was patient, knowledgeable and has a great sense of humor. I went to the car dealership alone and my husband came later and I was nervous about that. But I was immediately put at ease. I traded in my car too and that process was pretty easy and we feel we got a fair trade in value for it. I love my Lexus and I don't know why I waited so long to own one!? read more

I went to Lexus nearly 1 year ago to place the order for the GX-550 and Sean Son helped me to place my order and explain the different options. I decided to go with the Luxury + and Sean made sure that everything on the order was accurate by double, even triple checking. Fast forward a year later and Sean was still in touch with updates and sent evereverything that I needed to making this purchase go as smooth as possible. My GX-550 Luxury + came exactly as I ordered it and Sean made sure to check that there were no defects, although I know there may be some minor ones that can't be helped. The process was relaxed with no pressure, except when he asked me to dance in his Instagram clip (he didn't force me, I agreed). I had last minute decided to go with the ceramic coating option and Sean was on it keeping me up to date on the progress. He keeps in touch and this is what made the process so much more relaxed, I didn't have to contact him asking for updates. I would recommend Servco Lexus to anyone but even more so recommend Sean to be their Sales Consultant! I felt like part of the family from the beginning and that's how you know you will be taken care of. read more

Servco Lexus Honolulu - First time viewing my new ride! - Car Dealers Near Me - Honolulu, Hawaii

See all

Let me share my experience. I purchased a used car from this dealership. However, there was an issue with the car, so I informed the salesman, Andrew. He handled the situation with integrity until the very end. I truly appreciate his sincerity and support. Thank you very much! read more

Richard Lee gave my wife and I exceptional service and took the extra time to show us the highlight features on our new vehicle. Thank you Richard for your excellent service, hope to work with you again on our next vehicle purchase. read more

I previously entered a review for the service I received from Servco Lexus (10/15/2023), but this review is now for the sales department. After all that had happened with the service department (see previous review), I now needed to get refunded for maintenance contracts I purchased from Servco Lexus because I sold my Lexus. I called my salesman Richard Lee who was not willing to help and told me I needed to contact the service department because they sold me the added maintenance agreement and it was not his department? Don't you work for Lexus and didn't I purchase the vehicle from you? I have purchased numerous new vehicles over the years and every salesman I have bought a car from was always willing to help with any issues I had after the sale. Servco Lexus is on a completely different planet of their own? Maybe because they are the only Lexus dealer in Honolulu? I also made numerous calls to service, service advisors to try to get refunded but no one wanted to help or no one answered/returned my calls! I eventually got refunded for what I was owed! I would like to say that their service manager Mark Owen followed up later and gave me a call, but I had already sold my Lexus 2022 RX 350 F Sport Performance. I appreciated his call but it was a little too late! I wanted to keep this vehicle and spent $7500 on Paint Protection Film to protect the whole car; but because of all of these issues, I ended up selling the RX at a loss. Lexus has a great product for the most part; but their after sales support is extremely lacking! Update: I wrote this 3 years ago and decided not to post it until now because it still bothers me that Lexus has been so lax with their sales and service. I recently wanted to purchase a new SUV and considered the 2025 NX350h but for the previous reasons stated above, I will stay away from Lexus. I ended up buying a 2025 Toyota RAV4 Plug In Hybrid instead. It's pretty much the same car without the luxuries but who needs it if you're not going to be treated correctly! My new salesman is awesome! He informed me his service to me after the sale is only starting now and he will be there for whatever I needed in the future! Where is the Lexus Service?! read more

I got a 2016 toyota corolla, and it was in perfect condition, and they even filled the gas up for me. The staff were really nice and welcoming, specially Jason. He was very concerned, helpful and funny. read more

Servco Lexus Honolulu - Car Dealers Near Me - Honolulu, Hawaii

This is a review of the Servco Lexus service department. I saw that my Lexus car's safety check was coming up due for reinspection so I called Lexus to make an appointment. Saturday appointments are popular so make sure you plan accordingly. I arrived at 8:00 am on a saturday and was pleasantly surprised to not find a line of cars. I parked at the entry point and walked right into the service area where you sign into the log sheet and wait for a service advisor to call you. I was called in about 10 to 15 minutes from the time of arrival. My advisor took down all of the necessary details on the service and noted that I would receive a phone call in about 1.5 hours when the vehicle was ready. There is a waiting area with coffee, tea and water with a TV or they can arrange for a shuttle to a nearby destination via Lyft for you. I chose to browse the new cars and walked out into the nearby shopping area. I was promptly called back in less than 1 hour and walked right up to the cashier window to pick up my car and settle all the arrangements. The cashier then calls via walkie talkie to the shop to bring your car up to the front. I got my car back serviced washed and vacuumed. Thank you Servco Lexus. read more

See all

Our family just purchased a 2025 RX350 from Servco Lexus Honolulu. This purchase by far was the best experience we have had. We were helped by Rodney Aki. Rodney was extremely patient, kind, and knowledgeable. My husband and I were very particular while making this purchase. We wanted to be sure it fit our budget, our families wants and needs. Rodney made this car buying experience stress free. The one thing I truly appreciated and respected about Rodney was we never felt pressured to buy. He just guided us through the process answering all of our questions and assisted us through the whole process. I highly recommend if you are in need of a Lexus to contact Rodney Aki! You will not be disappointed!! Rodney even set up our 2 car maintenance so I do not forget!! read more

I had such a great experience working with Jason Thai at Servco Lexus! From the moment we walked in, he was welcoming, friendly, and genuinely helpful. I came in to see a different vehicle, but he pointed out one that had just been posted--and it turned out to be the perfect fit. Jason made the process simple and stress-free, explaining everything clearly and making sure I was comfortable each step of the way. He even delivered the car to my home and walked me through its features, which really meant a lot. Not only is Jason professional and easy to work with, but let me just say--his hair deserves five stars too! Perfectly styled, not a strand out of place... and he cuts it himself! That level of precision says everything about the care he puts into his work. If you're looking for a vehicle, I highly recommend asking for Jason--you'll be well taken care of. read more

We have always bought Lexus vehicles from Servco and always felt valued as a customer.