Terrible service department! If you want to get a car that comes with no service Porsche Hawaii is the place to be. This is nothing to do with the sales department. Only for the service department , previously was Nino and now with the new girl!! They really need to learn what is customer service, especially for a car that charge that much for service. Very unpleasant experience. read more

Ah, soon to be back in the fold, back from the dark side (BMW). Ash, being the superlative sales exec that he is, contacted me about a build slot and I immediately went to the Porsche configurator and built about a dozen variants of the 718 Boxster GTS 4.0 and emailed him the config the next day. I couldn't leave well enough alone and made two more changes, increasing the cost to $120k. Life is short, enjoy! :p Voila, my order was accepted and the car should be here before Christmas; what a present! This will be Porsche #6 ... Thank you Ash and Porsche of Hawaii! read more

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Thank you Calvin in the parts department for the incredible customer service and assistance with my order. Professional, caring, and follows through, 5 stars! Incredible asset to Porsche Hawaii, mahalo. read more

I bought a 2009 911 Carrera from Ash and enjoyed it immensely until I had to sell it five years later. Sales and service are excellent, I definitely recommend them! read more

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I have been trying to schedule a service on my Macan, it is a known warranty item that needs to be replaced on my car and I fear that due to their inability to provide customer service the warranty limitations will potentially void due to time. I have been calling, speaking to the service department and leaving messages since January -- it is now April, and STILL no resolution, no follow up, not even a note to tell me "kick rocks"....truly baffled at the low level of service and care. read more

Gerald at Porsche is the best guy! I bought my Cayenne from him and he provides excellent customer service. We recommend him to everyone looking to buy a car! He's knowledgeable and patient. I highly recommend! Everyone from the auto service to financing were great! 10/10!! read more

Really pleased with the customer service at Porsche Hawai'i. Aaron from sales was really helpful and went above and beyond. Justin from service was also very helpful and has great customer service. The only problem I have is with JN Automotive which owns Porsche Hawai'i. They are the worst and will nickel and dime you for everything. Overall JN Auto is damaging the reputation of Porsche read more

Wow, wish this could be negative. Please read all recent reviews on SERVICE results. Not only has the customer service gone south with new employees, be careful with them trying to upsell "potential problems". They are charging unbelievable prices on basic mechanics AND trying to upsell quotes for bogus items tied to your vehicle that are not necessary. Been with Porsche for years, I hope I can find another shop for a yearly check up, I'm steering clear of this horrible team. read more

If you are lucky enough to have a porsche you will be bummed if you ever have to service it at the dealer ship. You would think that there is a good service shop for a legend. Not in hawaii dealership. Gotta multi point inspection and they marked everything green without even doing the inspection. I know for a fact that some of the items didn't work and shouldnt have been marked pass. How's that for honest? And I had to clean up oil fingerprints all over the car read more

Porsche Hawaii - Messy oil fingerprint smudges and on steering wheel - Car Dealers Near Me - Honolulu, Hawaii

My wife's new 2023 Macan was recently tinted at a very reputable tint shop in town and after two months of enjoying the new ride with the new tint, we just recently realized that the rear driver's side window wasn't rolling up smoothly, possibly off its track. We scheduled a service appointment at Porsche and they graciously took us within a couple of days with a loaner. Not many places have loaners available at such short notice so we jumped at the first opportunity. Robert in the service department called to say that because the door panel could've possibly been taken off by the tint shop, Porsche would not be honoring the warranty on the window. You could imagine how disappointed I was so I dropped the loaner off, picked up my wife's car and booked it immediately to the tint shop where we have been taking all of our vehicles to get tinted for the last 20+ years. The gentleman at the tint shop explained how they tinted my wife's car and specified that they would never take off the door panel to tint the windows since they didn't have to so I took his word for it. Honestly, I wouldn't expect the tint shop to fix the discrepancy, especially on the Porsche but I was really hoping it was a simple fix. Obviously it wasn't. So I return to Porsche already frustrated and spoke to Robert again explaining my ordeal. I really didn't want to speak to anyone but the service advisor as several other employees in the service department were trying to justify why the repair wouldn't be covered under warranty. All I wanted was someone to take a look at it as I really don't know if the tint shop took off the door panel or not. Robert was gracious enough to take my wife's car and hold it over the weekend to have it looked at the following Monday. Before lunch, I get a text with the pics of the door panel removed with obvious signs of the panel being removed before: two-way tape missing, glass off the track, missing or broken clips....man I was really disappointed of the fact that there was a strong possibility that the reputable tint shop really DID take the panel off and possibly never planned on informing me or my wife that something went wrong. This almost guaranteed that I would be out of pocket for the entire cost of the repair. Now Robert did call me when the panel was off and after discovering all the discrepancies, told the tech to fix it and put it back together. I appreciate that he took it upon himself to make the call but now I'm liable for the entire repair bill, parts and labor! Robert did us a solid by discounting the repair so it was manageable for us to accept that through no fault of our own, the window broke. Who knows if the tint shop even knew what really happened...maybe the tech was a newbie and didn't tell the boss that he messed up. Or maybe everyone knew and just didn't say anything. Whatever the case is, I walked away very satisfied with the level of customer service Robert provided to me and my wife as this is our first experience as Porsche customers. We have owned Mercedes and BMWs and the reason we left Mercedes was purely because of the lack of customer service with both the sales department and service. We went to BMW and sales and service have been stellar for the last 10 years. Trying Porsche for the first time and I gotta say, thanks to Robert in service, Porsche Hawaii has earned another customer for life (my wife lol since I still love my BMW haha). read more

Awful service. I've been trying to get maintenance scheduled for over a month. Left 4 messages with receptionists. Zero call backs. This honestly makes me want to switch to a different brand. Who wants a car they can't get serviced by the dealer? What a joke. read more

I moved to Honolulu from California. Therefore, I consider Honolulu Porsche a small Porsche dealership. It has a couple of service advisors and 4 bays in the shop. The people there are super friendly and helpful. read more

I had an absolutely incredible experience visiting here! I was on vacation and just stopped by to take a look at the showroom and I was immediately approached by someone and told I could look at any of the cars on the floor and sit in them if I'd like. They answered any silly questions I had and just made it an overall very pleasant experience. If I'm ever back in Hawaii I will definitely be coming back! read more

Porsche Hawaii - Car Dealers Near Me - Honolulu, Hawaii

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Okay, it's been 8 years since my initial review of Porsche, so I'm clearly way overdue for an update. In these 8 years, I've continued to work with Ash to purchase/upgrade our Porsche vehicles to match our changing lifestyles and growing family. Our latest purchase was a Macan to accommodate two quickly growing preteens in the backseat and their numerous backpacks, swim bags, judo uniforms (preCOVID), school projects, etc. in the trunk. We are currently planning our next purchase, which will be an electric model. In addition to sales, we've had our vehicles maintained and serviced at the service department, purchased Porsche Hawaii merchandise (shirts, etc.) for gifts, attended unveiling events, etc. All of the Porsche employees we've interacted with in each of these settings have been welcoming, knowledgeable, courteous and professional. I would be hard-pressed to find any negatives in the Porsche Hawaii experience. Even my twin daughters didn't mind hanging out in the waiting area during our last visit - although I'm sure the fancy hot beverage machine (they opted for hot cocoa) helped. read more

Great customer service at the service and parts department! I got my parts quickly and I was in and out! He was nice enough to deliver it on a hand truck to my car. They were heavy parts. I needed new rotors and brake pads. So happy they had it in stock! I will definitely always rely on them for my authentic parts for my vehicle! read more

I've had great experiences with Porsche Hawaii. They set a high standard! I took my Cayman for servicing many times & was never disappointed. Then I purchased my Supra and the sales department was great! Ash was the gentleman who helped me. When I requested a test drive he handed me the keys for a while! After the purchase I had to leave the island for a few weeks, but he kept my car in their complimentary storage AND detailed the car to perfection. No extra cost! I highly recommend Porsche Hawaii even if you are not looking to purchase a Porsche read more

Porsche Hawaii - Detailed Supra ready for pickup - Car Dealers Near Me - Honolulu, Hawaii

Excellent service Quick handling of the process Friendly staff Easy to communicate read more

I got love for Porsche: Hawaii and Worldwide. Porsche is synonymous with engineering excellence. Well after Pink Floyd, on da same time with Nipsey Hustle, {then thereafter All the Hip-Hoppers), (but honestly after James Dean); I was on the hard working page to reward thyself with a cash obtainment (University of Miami All-Star Style) purchase of 'MY WHIP." MY WHIP = PORSCHE The first few years I had the whip, I really went out of my way to not flex or even let anyone know I had one. Meaning not drive that 'bad-ass' BOND Whip Bitch. I wasn't ashamed, I think it took, honestly, a few good years to comprehend that I deserved to have a private place I could escape ya, the world and just enjoy music. The way PORSCHE and BOSE organically on top of technically work together to get the BOSE sound system of each and every individual PORSCHE, respectively to 'Rock-Da-Road' together is perfection. Listening to unreleased music to approve in MY WHIP: is a 'Top 5' Joy in my Life. MY WHIP = PORSCHE + BOSE. My well-deserved 'Guilty Pleasure' is MY WHIP. On another note: a few of my friends that are good men/women, good fathers/mothers, good people, .... , that are not for whatever separation reasons aloud to see their children as much as they would like, love or do anything for to spend more time with their child. Well, I figured out that I am a pretty good damn cool Uncle. #UncleGDontPlay When I am tired of hearing one of my friends complaining that they can not see their child as much as they would like too and do anything to have that happen, I say the words, "Why don't you come over and get THE WHIP! Tell my "Ohana" Niece and/or Nephew I need ya (2) two to hold THE WHIP down for a day. My Niece or Nephew then forces the issue in a non-confrontational style/way so they can spend the day together. It might sound odd or such; but MY WHIP is a top joy in my life when it pegs a hard situation for (2) two people I love to be able to spend the day together with good sound. #UncleGDontPlay read more

Porsche of Hawaii is located on Ala Moana Boulevard between Cooke Street and Lana Lane, close to SALT Kakaako. Everyone here are great. From the sale persons, service advisors, parts department and even the shuttle drivers who drops/picks me up from my office. They are all genuinely friendly, courteous and professional. I've brought my Porsche in for service several times already, and service has always been top-notch. I've always dealt with Tama, their service advisor. Tama is always very pleasant, down to earth and easy to talk too. Both Tama and Desiree always keeps me up to date. I highly recommend everyone at Porsche of Hawaii, and thank their entire staff for their service and commitment to excel at what they do! read more

Just drove home my new Macan yesterday. Our salesperson Ashe was knowledgeable, professional and responsive from start to finish. The process was transparent and communication was good. We got exactly the car we wanted. Would definitely recommend him to anyone thinking about buying a Porsche. read more

The sales experience here is perfect. The cars they sell are amazing. But it's the service that's sinking the ship here. Nothing but problems with service. Our last visit? They canceled on us twice and so it took a month just to get our car in to be repaired. Beyond ridiculous and their only course of correction seems to keep offering up $50 gas cards and other swag when they screw up. We left BMW because of the issues in service there and were promised that things at Porsche of Hawaii were better and yet they're not. Not impressed. read more

Gerald S. was so Highly recommended executive sales & leasing rep. Special thanks to Gerald S. for making my first leasing experience here very pleasant and smooth. read more

1- I took my car in for an appointment to be serviced at Porsche Hawaii. The service representative recommended same service performed 2 years ago. I found that strange and asked what service porsche recommended as that was the service that and only that service is what I wanted performed on my car- He said he would look into it and get back to me. 2- The next day (?) he finally got back to me and said that in addition to the service he recommended Porsche also recommend changing the transmission oil; I; I said go ahead, but for things like windshield wipers (which were fine), filers that don't need changing to inspect but not change unless porsche said change etc he said that he understood they have the parts and will service vehicle 3- I was subsequently informed that they didn't have the parts, and would get them the next day (but they didn't). I finally got my car back 6.5 days later after bringing it in 4- Was sent an invoice with "general labor" and parts- asked specifically what specific tasks were done and what I was billed for; He couldn't tell me. I saw that I was invoices for wiper blades, and air filters that shouldn't have been changed. I went to porsche site and printed out minor and major service checklists to see what should have been done and what shouldn't have been done 4- I went in to Porsche dealership to pick up my car and asked him directly what was done to my car and what I was billed for. he was unaware; I asked if a major or minor service was performed. He said he didn't know. I asked if for example the convertible top was maintained as per the checklist he said he didn't know. Clearly the same things were done that were done 2 years ago; meaning that they didn't have to be. I showed him the porsche checklists and he had never seen them 5- I asked what the LIST prices on the invoice were- he said porsche MSRP. I also looked up part numbers online and numbers were over 20% higher than porsche MSRP and 40% higher than original porsche parts available online 6- Initially my car wouldn't start (never happened before), and the convertible plastic cover fell on my head. I feel that I wasn't listened to nor given the service I requested. I feel that the people I dealt with did not receive proper training and did not know what Porsche recommends for service. I felt they didn't know what was done to my car. I feel I didn't get value I feel I was ripped off. I have owned several Porsches and have them serviced all over the world. This is the FIRST TIME ever I have had such an an issue. read more

Excellent service managers and staff. Ernie. Tama the best!! No Th I my csncoo OK moo P.O. are yo driving a Porsche. . From steering to the thrill of driving a chassis built w integrity and trust. read more

Been searching for a good condition used 911 since my return from the Rennesport Porsche Reunion event at Laguna Seca. This was going to be my third time owning a Porsche. Had not seen anything I liked used locally, so I decided to look at new ones and had in the back of my mind that I will probable have to go to the mainland to get a good condition used one at the price point I was desiring. This is where I meet Gerald Executive sales representative. Gerald took his time with me and explained the options and explained other new models that fell within the price point and we drove one. I had voiced my concern that I felt I would have to go to the mainland to get a quality used 911. Gerald explained to me he had been working at this Porsche Dealership a while and he knew of a special car which he had sold to a customer which would be getting a newer one. He told me to be patient and that when the car came in, he would call me first. Some time went by and I got busy. Gerald calls me , I go down and look at the car. The car is a perfect very lightly used 991.1 Carrera S white, full leather, PDK and sunroof with auto dimming mirrors and other features and super low miles. It checked every box in my mind. They made it so easy to buy the car deposit to hold and came back after a trip and picked it up and Gerald delivered the car was as promised. The car sat in my garage for the week I go to drive it for a Sunday drive and the tire is low. I asked Gerald about it. his response was 1 800 Porsche if needed and bring it in. They will most likely fix it for free. this is the point I look up the reviews on yelp and was prepared for the service dept. I bring the car in yesterday during lunch. greeted by a smiling young valet. I explain the issue that one tire is not holding air. I talk to the Service reps. They ask me if I want to wait in the lobby.I ask if I can just go eat something and come back. They say yes, give us 30 min. I come back in 45. The Service Rep see's me walking back and walks up to me outside with the key and says its all fixed have nice day. I know not every experience can be that good. But I have had several perfect experiences in a row with Porsche Hawaii. Thank you, Please keep up the good work. read more

Porsche Hawaii - 991 Carrera S - Car Dealers Near Me - Honolulu, Hawaii

Just did our 1st service with Jason Yamanaka yesterday. Service was great! Completed earlier than expected & received wonderful customer service from Jason. He called with an updated time of when the service would be done so we could adjustour plans accordingly. Appreciated his attentiveness. Btw, he was my service rep at Mercedes & he also provided the same great service. I was sad when he left & glad when we found him at Porsche of Hawaii! read more

I've only had experience with the service department and it's truly disappointing. Unless your Porsche is under warranty, I would recommend several other independent shops that will back what they do with a smile versus give you excuses and not. My latest unfortunate encounter with Porsche was should have been a simple battery replacement. I had doubts going to the dealer, but it was convenient, $600.00 later they had swapped out my battery and after the sticker shock, told me there was a 3 year warranty as long as the car was driven 6K/year. 4 months later the battery failed and here is the fun part, I take the car back down and they state the battery can take a charge and keep it overnight to "slow charge" it. All, good. Drive off happy, but around a week later the car barely starts and ultimately fails. I've pressed both the local service advisor and a customer relations specialist in Atlanta. Bottom line they do not want to keep their warranty because the car has not been driven 6K/year. To which I argued, how can you state that if the year has not even gone by? This ludicrous reasoning is why you should avoid this dealer at all costs, unless you like dropping coin for no service and for not upholding their word/warranty. Regrettably, I should have listened to my inner voice and taken it to anyone, but the dealer to exchange the battery, preferably with an Interstate battery, a company that backs their products up, no questions asked. Terrible customer service by both the local and mainland reps. Reason enough to use other reputable shops in town. It may be one experience to buy a new Porsche from someone that wants to make your wallet lighter by $125 large, but it's another when you are trying to maintain your vehicle out of warranty and getting ripped off. Avoid at all costs! read more

Purchased a used vehicle from Aaron today and our experience right when we got into the parking lot was great! Aaron was extremely professional, kind, and not pushy at all. Which we appreciated a great deal! These guys give great service and we love our new car! read more

Recently, our out-of-warranty second-hand Carrera's cam shaft adjuster needed servicing. In order for the job to be done right, this particular repair--which on average takes 1-2 days for the work to be completed--requires special proprietary equipment only available at Porsche Hawaii. After a service appointment was scheduled in January, on March 11, our vehicle left our care and began its bewildering 6 week ordeal at the dealership's service department. Week 1: We were told the person doing the evaluation and estimate was on vacation. Week 2: By the end of the week, we were given a verbal estimate of repairs. Week 3: We were informed the parts were on order. Week 4: We were told our vehicle had not been worked on because they had been swamped, but that we were still in line. Week 5: We were informed they were very busy, however they reminded us we were still in line. It was at this point in time, a brief apology was given for it taking so long. Week 6: We were told our car would finally be worked on and would be ready by some time mid-week. Just to be perfectly clear, for the entire period of six weeks, no one called us with status updates. It was up to us to follow up on the progress of our automobile every single week. Even after our car returned home, no one is really able (or willing) to give a definite answer as to what really happened. No one knows (or will say) for certain where our car was being held hostage. No one can (or will) explain why it took such an unacceptable amount of time for our car to be serviced. The only good parts of this story are that the cam shaft adjuster is now properly repaired and that luckily, this vehicle is not our primary form of transportation, so we didn't incur any additional automobile rental fees during the six week nightmare. If you are unfortunate enough to find yourself in a similar predicament, we were told (after our six week dilemma) to call Adam Koo who happens to be the Business Development Manager with Fletcher Jones. He would be your best advocate to see you through your own set of difficult circumstances. read more

still good service here every time i swing by...thanks guys! Kelly E. are you serious? you opened an account and wrote your first review a 1 star review for porsche because you are price shopping for a part and you are complaining that a car dealership sells the part for more than the internet? get a life... better yet snap into reality. all car dealerships will be more expensive than the internet. you review makes no sense at all... read more

Currently porsche hawaii service is having lots of problems with callbacks and appointments. When you call, California facility picks up your message so you are never sure what goes on. Service appt are running 4 weeks now. All they will tell you there is they are really busy. Makes you feel like a Kia customer. My car was stuck there for 4 weeks. No calls to tell me what is going on. I have to call only to sometimes get some info a few days later. Service advisor is the worst ever in my 40 years of dealing with service dept at dealerships. The GM should be ashamed to let it function in this manner. read more

Third Brake Light Assy for 996 - POH $162 and they will have to order it and will take a couple weeks... OEM part online $105 and free shipping 5- 7 business days. Not a great place for service either; 50% more expensive and takes twice as long as out in town. I'll pass read more

Porsche is a luxury brand with luxury treatment I cannot say enough good things about this dealership. This was smoothest auto purchase I have made. From the General Sales Manager, Jim Gagliano to my introduction to Aaron MacCulloch, the process was professional, fast and informative. The car is a thrill to drive! Aaron's after sale attention has been impressive! Thank you Aaron & Jim for making this experience so smooth! read more

THE BEST SERVICE EVER! Keith & Melissa (mechanics too) has always taken care of me from the first day I owned my Carrera. Although prices are higher than outside services, I would not let anyone else touch my car. Knowledgeable, fast, and no nonsense...love it! read more

Porsche Hawaii - Car Dealers Near Me - Honolulu, Hawaii

If you don't mind waiting for the appointment, this is the only place I'd take my porsche, read more

Porsche Hawaii - Dealer even works on old models. Pictures is a 85+ 944 - Car Dealers Near Me - Honolulu, Hawaii

Recently purchased a 911 Carrera, Gerald was a wonderful companion to work with you. He's not here to sell you anything really, but rather, it's in his best interest to find you what exactly do you want. The Porsche Team have been a great experience to deal with, both Adrian and Abraham is extremely helpful. Highly recommend them, will definitely refer my client and friends to them. And yes, like Gerald suggested, I might be back for an upgrade to turbo in a couple of years haha. read more

Service in a family friendly way. Robert who took my car in was excellent. My Macan has rattles in it but I am sure the service team will figure it out. read more

Aaron MacCulloch is a super sales executive. His level of customer service is the best. I have bought 9 or 10 cars from him over the years. Why? Because he is such a pleasure to deal with. I just took delivery of a new 911. Aaron delivered the car to the house and spent 2 hours going through everything and setting up the various clickers for the gate and garage for me. I know that I can call him with questions and he will help me. His service and friendship makes me go back to Porsche again and again. read more

I just got Macan from Gerald. I really luv my Macan. If you think buy any Porshe's car. You must visit to Gerald!!! read more

Porsche Hawaii - Car Dealers Near Me - Honolulu, Hawaii

Picked up my first Porsche today. A 2021 Cayenne S in Carrera White Metallic with red leather. I just love it! Ash was the consummate professional. I would highly recommend seeing him if you're in the market for a Porsche.... read more