Arvi R's service was top notch. Turned someone's missed opportunity to a satisfied win for me. Communication is great, easy to work with, and fast to process everything same day test drive before noon. I now have a reliable car and reliable salesman to fall back on. Even after the purchase, he maintained communication and made sure every thing was good with the car. Mahalo to Arvi again for the excellent experience. Highly recommend this dealership and agent! read more

Servco Subaru Kaimukī - Honda Civic Sport Hatchback - Car Dealers Near Me - Honolulu, Hawaii

I was completely satisfied with all phases of this appointment - - Jona went over all aspects of the services to be performed on my Subie, including discussion on what additional services were recommended now or next time. - the "pau time" for services to be completed were spot on - in fact, about 10 minutes earlier than promised. - At pickup, Jona explained all of the services performed that were listed on the invoice. - All of the other staff I had contact with were very friendly and courteous, especially the service staff and the older gentleman who works outside to greet customers upon arrival. As usual, this was an awesome visit to the Kaimuki Subaru dealership!| read more

Servco Subaru Kaimuki is a local dealership that my boyfriend and I would highly recommend to anyone and everyone! We are so thankful for Jarrod and his professionalism, thoroughness, extensive experience/knowledge, honesty and sincerity. Jarrod is amazing at his job--highly communicative and super hardworking! He made a first new car purchase approachable, accessible and seamless. We cannot recommend Jarrod enough! Servco Subaru Kaimuki is the best local dealership from our search and experience. They are trustworthy, generous and transparent. Thank you, Jarrod, Reid and Kevin! read more

Friendly customer service! I was able to test drive my first choice until I found the car I wanted. I was able to purchase it. I was able to take it home that week. read more

My consultant, Brandon Lee, was the most professional, knowledgeable, and considerate representative you could ask for. He explained everything, kept in touch, and answered any questions I had. Best experience ever! read more

We were in the market for a used vehicle, and we wanted something reliable. Our first choice was Subaru and our second was Toyota. We looked at their inventory online and for what we wanted it seemed a bit sparse, so we decided to go down and look. You can also buy or lease online! We had a trade in tho, so we wanted to go in person. Turns out the online inventory was correct! I recently read an article about how there are generally not very many low mileage or newer Subarus for sale, and that's usually because people hold on to them for a long time. How great is that!? Anyway, we test drive the one car I was interested in. It had been a rental so it didn't have very many miles and the Carfax was squeaky clean. But it held its value fairly well so we ended up with a new car instead; 3 extra years of warranty and lower APR. We had the super best experience with Chase Ogata. Possibly the least pushy, but friendly and personable car salesman in the history of car salesmen! We have had good experiences with other dealerships but I would go so far as to say this one was the best. We're older now so we do a fair amount of research before we go in person, and we were very comfortable and felt confident that Chase was really hearing us and understood our needs and wants. Another family member had recently come to this dealership and had a similar experience, so now that's 2 of us telling you to come down to Servco Subaru in Kaimuki if you're looking for a solid, reliable vehicle at a fair price sold to you by a good, honest salesperson. read more

We were looking for a used or new vehicle. He met Bryson the manager. Bryson found the right vehicle and gave him such a good deal for my son's trade in and dicount on the used vehicle. Jarrod was the sales associate that was extremely polite and also helpful with the transfer of title and the registration. read more

Great Customer Service. Sales Consultants are highly knowledgeable RV and Jared are your go to guys! Veterans of the company. Me and my Wife have bought two cars from them and are very happy with both of them! I've done oil change service with them as well and it's quick and easy they check literally everything and give you a spread sheet of how well maintained your vehicle is. Awesome service from the ground up! Keep it up everyone read more

Servco Subaru Kaimukī - 2022 Honda Civic Sport Touring - Car Dealers Near Me - Honolulu, Hawaii

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I took my WRX in today and Jonalyn was so friendly, professional and understanding. I showed up about 30 minutes late to my service appointment, because of traffic going town, and they were still able to help me. I definitely recommend going to this place for service. Their entire team is awesome! Happy Holidays Servco Subaru team! read more

We loved working with Arvi and Bryson! They are great and easy to work with, and would highly recommend working with them. They helped us trade in our Corolla for a used Subaru for an affordable price. We love our car! read more

Here again with a negative experience with Servco Subaru Kaimuki. My daughter was having trouble again with her starter, and to schedule an appointment it took her more than 45 minutes to get through. When people work they don't have that kind of time to wait on the phone. Everyone should go to the Mapunapuna Subaru Servco. read more

I bought a Toyota Used Car at Servco Subaru Kaimuki. Kirk Kobayashi was my salesperson. He was so friendly, helpful and professional. But most of all, i felt his sincerity. I usually get pushy, agressive people who try to sell me something more than you want. He LISTENED to what i was saying and lead me to my car. i was on a budget and he came to my rescue. i would definitely ask for him if you intend to purchase a car. He's an excellent rating in my book and this is my honest opinion. read more

Arvi and Kevin were great to work with! Buying a car here was simple and hassle free. Very happy with my new car and most importantly my experience leaving the dealership because of these two! read more

Servco Subaru Kaimukī - Car Dealers Near Me - Honolulu, Hawaii

If you guys ever need to purchase a vehicle or have any questions hit up arvi. He was super helpful & very patient when answering my questions. read more

Servco Subaru Kaimuki is amazing. You know when it's the last hour of work and you can't wait to go home. Well I came here an hour before they closed on a weekend night. I was immediately approached in the parking lot by the kindest person, Sierra. He went in detail about all he cars I was interested in so patiently. He answered all my question very honestly, genuinely, and upfront. The next day I tested the vehicles out and he made it so comfortable and exciting for me, I decided to purchase a car. The next day I met Sierra to pick up my new car and he made it the most easiest process. I don't have to deal with the DMV because they process all the paper work for you, transferring the title ect. Additionally,they even took my old Toyota for a trade-in and are taking care of all that paperwork too. All I personally needed to do was update my insurance and sign on the dotted line. Meaning they care about your time and want things to be efficient. 100% recommend this dealership, 120% recommend contacting Sierra. We will definitely be coming here for our future cars. read more

Easiest car buying experience I've ever had. I wanted to get a 2023 BRZ in World Rally Blue. I stopped by the dealer on a whim in mid-March 2023. I test drove another BRZ with Jarrod. Loved it. Asked about the buying process and if this car had any marks ups because some dealers are notoriously marking up its twin the GR86 upwards of $5k on the mainland. Jarrod assured me that Servco--whether that's Toyota or Subaru--doesn't do markups. The other car I was looking at, the 2023 Civic Si also had a $5-6k non negotiable markup by all three Honda dealers on island. For me, the choice was simple. I left Team Honda which I have owned exclusively for 15+ years and moved over to Team Subaru. Since you have to special order this car from Japan in the post-covid/tight supply chains new world order in 2023, I put down a deposit for a WRB BRZ a couple days later. Jarrod showed me my VIN & stock number for my allocation which had already been built. He even showed me that he put me on their internal Servco-wide spreadsheet to ensure no one else would snag that allocation. I left thinking my car would be ready in 2-3 months... In May, I get a text from Jarrod with the stock number saying my car was finished with production and would be shipping from Japan soon. Confused, because the car I put a deposit on had *already been built*, I checked the stock number he sent with the text and the one on my order sheet and they didn't match up. What's the deal? Apparently, another customer got the allocation I thought was going to me because that person had put in their deposit sooner. None of this behind the scenes stuff was communicated to me until I asked about the two different stock numbers. I think they thought I wouldn't notice the difference in stock numbers. I did. To be honest, I was really upset. Delays happen. I get it. Mix ups happen. That's ok too. But I should have been made aware of what exactly was going on. I wasn't informed of any of it. Had I not broached the issue, I doubt if they would have said anything. If all the Honda dealers on island didn't have a markup on their Civic Sis, I would have went a different way. I was that put off. So while the car was making its way here I continued to shop around and almost bought a WRX from the other Subaru dealer on island. But it was sold by the time I could stop in for a test drive. There are only so many manual trans cars these days... Fast forward to June and I get a text from Jarrod saying my BRZ is at the port and will be at the dealer in a few days. I make an appointment at 10am on a Saturday. I did a quick walk around and test drive. The only thing we had to negotiate was my trade. They really lowballed me. I went back with a price that I wouldn't go below (in retrospect I should have said something a bit higher). They accepted the offer. Protip: know what your trade is worth by going to any number of websites first & always ask for more because their finance manager or used car manager (whoever makes that decision) will lowball your trade. There's nothing untoward about this, that's just the game & dealerships for you. Since I already had my financing set there was really nothing else left to do but sign the forms. They didn't even try to push the extended warranties very hard. All in all, a great, easy, quick process at the dealer. Two hours later, I was driving my new BRZ home. Despite the allocation communication hiccup, all other interactions between Jarrod, Servco, & me were great. Very easy dealer to work with and I would 100% recommend anyone looking for a Subaru to give Jarrod and the folks at Servco Kaimuki a chance. read more

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The car is a reliable and solid. We bought a crosstrek. The experience was great because of the salesperson, Sierra Clapham. He was courteous, supportive and well informed about the vehicle. He was attentive and listened to our needs. He was honest and I appreciated his willingness to serve. Great experience and I would recommend Sierra Clapham if you are looking for a great vehicle and great service. read more

Arvi was a great salesman but also a gentleman in his approach. Did not "pressure" us to buy a vehicle but was there for us to answer any questions and to help us make a decision on the right vehicle and trim. Last time I bought a new vehicle was in 2016 and it took upwards of 3 hours it felt like. We were literally in and out when we decided to purchase our new Forester. Arvi also got us the color we wanted and ensured the vehicle was delivered ASAP vice waiting the usual 2 - 3 weeks. Thanks Arvi and the Subaru. Kaimukī team read more

Took my Crosstrek in for Service at Servco Kaimuki. They have the best team there that I have encountered. They are dedicated to service excellence. I couldn't be more pleased. Can't wait to get my new Subaru next year there. Thanks to the team there-- you stand out! read more

My dad was retiring from driving, and we needed to retire his 20 year old Subaru Forester as well. Arvi Realista went above and beyond helping us! He was incredibly informative, understanding, kind and so accommodating since my dad's mobility is compromised. He communicated with me over both phone and text and responded quickly. What a stellar human being! People like Arvi make this planet a better place. We're so grateful to him for facilitating our transaction. read more

2023 update: GO SEE KIRK! We have been buying cars from him for 10+ years now both new and used. 7 cars and counting. I'm the first reviewer for Servco Subaru Kaimuki on Yelp back in 2013. We just picked up a brand new 2023 Forester Sport. Buying a new car tends to be stressful and exhausting *except* with Kirk. He's the only sales guy we went to see this time around (Toyota is always our go-to) and it was such a relief. We have always liked Subaru but typically go through the grueling process of buying at Toyota out of habit when we buy new. We were debating on the Premium/Sport/Limited trims, we test drove two and decided on the Sport with the upgrade package which included the rear parking sensors, power lift gate, and upgraded stereo. Kirk is super knowledgeable (I'm the car guy in our family so I'd know) and understands everyone is on a budget. Zero pressure, he made sure we got the applicable discounts (they run promos such as a small discount for military or teachers for brand new Subarus) and we got a fair price for our trade in. No hard upsell on the extras but we did opt for tint which is via T&T Tinting. Kirk kept us updated on the status of our car leaving the main Servco storage lot, to when it arrived in Kaimuki, to when it was going for tint and when it would be available for pick up. I asked to pick it up early to accommodate our schedule and he made it happen with no hesitation. We secured financing with Hawaii Law Enforcement FCU (best interest rate by far these days!) and pick up day was a breeze. He was excited for us, explained all the features, and made the final paperwork easy. I'm very particular and thorough and he has the patience of a saint. I trust him implicitly and have referred many people to him because I know they're in good hands. We've bought cars from all the major dealers on the island and our most recent purchase prior to this was a 2023 Tacoma which we almost walked away from, the finance guy at Toyota was unbearable and we were paying cash! Anyway, it was such an easy and stress free experience with Kirk and we are thoroughly enjoying our new Forester. Kirk, thank you as always and I'm sure we'll be seeing you again! read more

Servco Subaru Kaimukī - New 2023 Forester Sport in 'Magnetite Gray' - Car Dealers Near Me - Honolulu, Hawaii

Arvi Realista is an amazing salesperson who got me into a 2024 Subaru BRZ. I always wanted to get a BRZ, so I inquired about one and he reached out to me via text message very quickly. I was able to trade in my Corolla and the loan was paid off, and I got an excellent deal on the trade in. Arvi and the team at Servco Kaimuki did an excellent job and Arvi was extremely patient and willing to work with me under my circumstances! Arvi really cared about getting me a good deal and actually selling me the vehicle, it felt personable and the work was expert and I was very impressed and grateful. Thanks Arvi! If you want to get a car, he will get you rolling off today! read more

Servco Subaru Kaimukī - Car Dealers Near Me - Honolulu, Hawaii

Always awesome service. Treat me as if I just purchased a new car each time I'm there for servicing.

Just bought a vehicle from Servco Subaru Kaimuki and I had an awesome experience. Arvi Realista was the Sales Consultant that assisted me today and he was the best. I came unexpectedly after researching my purchase vehicle and even though he had another appointment within an hour, he was able to take me on a test drive and help finalize my paperwork. He even offered to pick me up from car rental and take me back to the dealership. Very professional while also being customer oriented Thanks again to Arvi and the management team for getting me setup with my new car! read more

I do not recommend this business for service at all! First they told me I didn't need to repair a small leak. Then my problem got bigger. The oil light would keep coming on even after changing the oil or adding oil. Then my car lacked power when accelerating. I took it in and they could not tell me what's wrong with my car for 9 days. They only said there was metal in my transmission oil. No loaner! I have the extended warranty but they wanted me to deposit $3,000 just to open my engine to see what's wrong. Then they would let me know. I called my warranty company who said that Subaru did not file any claim with them for me. They also said do not let them open the engine until they file a claim. Tenth day still no claim filed! Unacceptable. I'm taking my car elsewhere! read more

Arvi is the man!! He is very knowledgeable of all things cars & made the process of purchasing our new family car a breeze. Fast & simple. He worked hard to get us everything we wanted and more. Arvi was personable, kind, and very professional. He and the Subaru Kaimuki team took such good care of my family and I. We feel safe knowing that we have that team supporting us forever! 10/10 RECOMMEND Arvi!!! read more

Arvi realista was very friendly and was a very amazing sales person! He helped us get a 2008 honda accord very quick and simple. Would recommend him 10/10 service!!! read more

I just got back from a terrific experience of buying a new car. My wife and I went to Servco Subaru in kaimuki. We had previously had poor experiences at two different dealerships, so I was not optimistic. We just happened to get the sales consultant Sierra Clapham. This man knows his cars! My wife and I had been planning on getting another vehicle for quite some time, and she had set her heart on a new Subaru Forester. She had specific wants as far as colors etc. and Sierra did everything possible to find the right car for my wife. What makes this an exceptional experience, is that we were in and out of the dealership in about an hour and a half. If you've gone through the new car buyer experience, then you've likely had some nightmares with dealerships practically chaining you to the desk and telling you all sorts of stories and upselling you on every possible item. Sierra didn't do that. He calmly talked us through the add-ons, gave us a very succinct plus and minus of each add-on option, and was very knowledgeable about the value of each option. What made this such a terrific experience is the personal touch that Sierra gave. It was obvious he wasn't trying to sell us, he was trying to discern what we were looking for, and to see how he could help us with that. Very politely, he would let us know some options that we hadn't considered which gave us some things to think about....no pressure, very friendly local style, not in a rush, but just genuinely seem to be happy to help us . Did I already mention that this was a very pleasant experience? TLDR; I highly recommend if you're going to buy a new car, if you're going to buy a subaru, go to Kaimuki Servco and ask for Sierra Clapham. Other salespersons might do a decent job, but I don't know about them, what I do know is that Sierra will take excellent care of you, because that's what he did with us. I could give you a list of other car dealers where we've had bad experiences, but I don't want to throw shade on them. It's of much greater value to know someone that you can count on and who will help you, than to have a long list of people that you should try to avoid. I highly recommend Kaimuki Servco Subaru, and in particular the sales consultant Sierra Clapham. Absolute five stars! No doubt about it. read more

Servco Subaru Kaimukī - Sierra Clappham Best Sales Consultant Ever! - Car Dealers Near Me - Honolulu, Hawaii

Arvi my salesman was very friendly, knowledgeable, and made me feel totally at ease. He was frank, honest and upfront, and never made me feel like he was pushing any car on me. He answered all my questions and even after we bought our Subaru Crosstrek he called to follow up to see if we had any questions and how we liked the car. read more

Brandon was very helpful in getting my car covered for annual maintenance and kept me updated with what was being done. When a spare part was needed, he told me the price and we set up a date to get it installed. read more

Absolute ripoff every time I go. Overcharge for everything and perform service not requested then charging you while suggesting service that doesn't need to be done. read more

I had to bring my 2015 Forester because a light went on in the car. I bought it in and they were very efficient to fix the problem. I got my car back after work. No problem fixing my car. Brandon was very helpful. read more

Had an amazing experience with Arvi Realista. He helped us get a pre-owned vehicle that is good for our budget. He was patience through all the process and made it so simple and easy. Arvi is very knowledgeable, he explained and answered all our questions very well. I highly recommend to go see Arvi and have him help you guys get the right car. read more

Servco Subaru Kaimukī - Pre-owned vehicle - Car Dealers Near Me - Honolulu, Hawaii

My husband and I were looking for a car for our business. We knew we wanted a pre owned certified Subaru Forester because we had a budget that we had to work with. After visiting multiple dealerships we ended up at Servco Subaru Kaimuki. We were paired w Zhi. He was very knowledgeable about the car/Subaru/Servco as a company and led w honesty. He and his manager worked w us and helped us get a beautiful car for our business! Exactly what we were looking for all while taking care of us. I also learned a lot about Servco as a business, and how they are truly a dealership w the locals in mind. Zhi even checked in on me the day after to see if I had any questions and to reach out to him anytime if I need. Great customer service is so rare these days. Our experience at Servco Subaru Kaimuki was a breath of fresh air. Mahalo Zhi & Manager (kinda like the Wizard of Oz/man behind the curtain)! We truly feel like we got a deal for such a beautiful car, and everything else they did to help. Not your typical car buying experience. I highly recommend. Not to mention Subarus are the safest cars! Ask for Zhi! He's da man read more

Servco Subaru Kaimukī - 2020 Subaru Forester - Car Dealers Near Me - Honolulu, Hawaii

My dad and I were looking for a new car, and Arvi Realista provided the best experience for us. He informed everything my dad and I needed to know about the car we were getting, taking accountability for the defects the car had, and gave a positive view about the car! He was very quick with the paperwork, summarizing the points my dad needed sign. 10/10!! Servco Subaru in Kaimuki is the dealership to go to read more

Always great reliable service and so helpful. The last time my car went in for service my key fob battery died. The screws were worn and they went out of the way to help me get it open and replaced the battery for free. read more

THE BEST car-buying experience I've ever had! After my previous car-buying experience where the car ended up having multiple things go wrong almost immediately, I went into the process of purchasing a car this time around very cautiously. That said, at this point, I had been shopping around for months and was willing to wait until I felt fully confident that I was making the right decision. Initially, I went into Servco Subaru in Kaimuki expecting no different (i.e., pushy salesmen just trying to get a car off their lot). To my surprise, my expectations were quickly put to rest in large part thanks to my salesman Zhi. As soon as we got to the car, he immediately reassured me that Servco Subaru only sells vehicles that meet their high standard and will first make the changes to meet that standard before putting the car up for sale. For example, he explained that this vehicle (the Corolla hatchback) had all of its four tires changed. Moreover, he even showed me the evidence to look for when examining a vehicle which would reveal that major work was done under the hood. All of this put to rest any hesitations I had about this dealership because I appreciated Zhi's transparency. During the test drive, unlike other salesmen at the previous dealerships I've recently visited who would just repeat, "The car feels good, right?" Zhi spent time explaining the car's features. Following this, I was confident I was going to get the car. Finally, during the closing negotiation, this is where Zhi's true character showed. I honestly was just going to get the vehicle with no warranty simply because it better suited my initial budget. After going back and forth, Zhi and his manager offered me a deal that I would be an idiot to refuse. Toward the end of this negotiation, it felt as if they were trying to give me the warranty for my own sake lol. In hindsight, I'm sooo thankful that Zhi convinced me to get that warranty. I recommend going to Servco Subaru in Kaimuki to anyone looking for a comfortable car-buying experience! read more

Servco Subaru Kaimukī - Car Dealers Near Me - Honolulu, Hawaii

Do NOT get your car from this servco nor get it serviced. They will charge you for things that they said they did but didn't. Paid them for tire rotation but they did not rotate the tire. How did I know? The tire I told them to inspect and fix was in the same position as when I dropped off the vehicle. They just put air knowing that I told them that I pump air every 2-3 days. They knowingly charge their customers WITHOUT doing any of the proper work they note. I WILL be disputing the charge with my credit card company as there is a lot of false work being when the customer is not there. I DO NOT RECOMMEND. read more

Amazing and welcoming people. I worked with Arvi realista on purchasing a 2011 Acura TSX wagon for my family. He was able to provide and deliver as a professional salesman with a smooth transition. Arvi was very easy to work with and will listen to what you are in the market for. Highly recommend to friends and family in purchasing a New or Used vehicle. Shop with confidence! read more

Servco Subaru Kaimukī - 2011 Acura TSX wagon - Car Dealers Near Me - Honolulu, Hawaii

I purchased a 2021 Crosstrek Sport Model (seats are waterproof material) and in 2023, I noticed ripping of the fabric on the driver seat left side in between 3 different stitching. Took it in and service rep took photos and told me he would call me next week since service guys were on vacation. I never received a call back. 3 weeks later (I gave him time to get back to me), I called again. Same guy told me to bring it in again, since photos were not found. So I took it in again, and had service take photos. Said he would review and let me know of the decision whether to cover via warranty or not. Week or so went by. Called and asked for update. Service guy apologized and said he would call me back that day, Monday. Never received a call back that day. Called him and left message the next day. He called me back and left message that he was going on vacation. So I called someone else at Subaru Waialae. Got someone else. Said it was being reviewed. I finally received a call from the original service guy who told me it was NOT covered. They felt it was due to wear and tear. I explained to him that this was a sport model, with waterproofing material. I surf a lot and that is why I purchased this particular model for the material. It should not be tearing at the seams. But, to no avail. I asked to escalate this higher. He gave me Mapunapuna location to call. So I called them and they took down my info, and said they would talk to the service people at Waialae and render their decision. So, 6 days later, I get a call telling me it wasn't covered and that's their decision. Total time wasted was about 2+ months. Their service is terrible, no communication (although the original guy did apologize which I did appreciate), and there is no neutral 3rd party to make the decision if it should be covered. The dealer is the judge and the jury, how is that giving the consumer a fair shake? Yes, the cars are good and a great value. But, there needs to be an emphasis on service and quality treatment of the consumer as well. This is entirely missing. My discussions with other Subaru owners who I know, recanted of similar stories. So buy the cars for the value, but beware of the complete lack of service and communication and warrantable items. No car is perfect, but that should not preclude them from being consumer friendly and fair. read more

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