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    Premier Automotive

    4.4 (50 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

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    Dana T.

    Craig sold us the best car on Oahu, a gorgeous 2017 Fiat Abarth. We've been kicking ourselves ever since we stupidly sold ours on the mainland before moving to Hawaii. These are not easy cars to find, especially since they stopped selling them in the US in 2019. We saw an ad for the car at Premier Automotive and went down to have a look. Interesting business - car sales, rentals AND repairs. Nice people! Nice cars! We agreed to buy the car on the spot and have been happily zipping around the island with it now for a couple of months. Thanks Craig! Two minor issues, by way of constructive criticism. The bottom passenger side panel was not fully attached to the car, and Craig said he was waiting for a couple of "screws" to arrive to take care of that. Never heard back on that. No big deal, probably just missed a message from them. Also, they did an oil change on the car, but did not remove the four year old sticker from Cutter, where the previous oil change was done, did not put a new oil change sticker on the window, and didn't reset the oil change warning light. So when the oil change light inevitably came on, there was no way to tell when, where and if an oil change was done. Also, no biggie. Bottom line, this is a great little dealership with nice cars and nice people. The buying process and loan app were easy and fast. Highly recommended if you're looking for a new ride, or need some repair work!

    Terry K.

    Unassuming business located on lower Waialae Ave..... Who would know? So, there's a company, Premier Automotive who is a used car dealership is located on lower Waialae Ave. Did you know they also have a full service mechanical repair shop for engine repairs and something as simple as an oil change. I was certainly impressed with their full service engine repair shop who does everything EXCEPT safety checks. For me, I'm either lazy, spoiled, ignorant, demanding or a combination of all as I like to take my car to one place and have them do everything. Even if they have to sub out the work to a specialty mechanic, I'd rather have them do it than for me run around especially since I'm not versed in what would have to be done.... The best parts of this place? 1) competitive pricing (to many engine repair shops and tire places) 2) friendly service starting with the owner, manager and down the totem pole 3) comfortable place to wait if it's a simple oil change. You can have a cup of coffee or some ice cold water while you wait The hardest part of this place is to get into the premises. You know how difficult it can be on Waialae Ave.... But.... it's worth it!!! AND If I can do, so can you! Give them a try; I'm pretty certain you won't be disappointed.

    Florent L.

    Craig, Faith, Reuben and their team run the best car business I have ever come across. Good people, great service, trustworthy. 110% Aloha Mahalo mucho! ;) ;) ;)

    Feb W.

    Owned by Craig & Faith, this car dealer/auto repair place is definitely our savior for this year. Bought baby white here for a very good deal. And by far, it's been a year & we haven't encountered major problem with the car. Although, we kind'a encountered a bit of problem with paper works, goodness Craig is helping out to make it work. Ain't that smooth though but still satisfied with their service. Every time baby black encounter some trouble shooting, PA is our saving grace. LoL. Minor or major this place helps a lot fixing our cars & save a lot compare to big companies who did it. And work totally fine after. Ruben is the guy who deals with the repairs & he is super efficient & kind. He makes sure our queries are being attended. By far, he's the guy we do trust too! There are also coupons that comes in our mail sometimes & that truly helps on lessen the bill whenever we need something to fixed one of our cars. So glad for their services. Will be coming back here if something is up with the cars especially baby white. Also, they got rental cars available to rent at the Hilton village. Better call them first to check 'em out for availability. Mahalo for reading & happy juandering fellow yelpers!

    Michelle M.

    My two daughters are going to school in a small town in Oahu. It was really hard for them getting around the town where they live having to walk everywhere, so we decided to buy them a car and have it be a surprise for them. It was pretty intimidating trying to buy a car long distance from the mainland! I researched several used cars and found one that I thought would be good. I messaged Premier Automotive about it and Craig called me to talk about the car. He was super helpful and I decided to pull the trigger and purchase the car, sight unseen. Talk about scary! I was a little nervous that the car would be a lemon or that they would scam me somehow, but it all turned out great. The best part was that Craig drove the car all the way from Honolulu to Laie, and put a big red bow on it as he delivered it to my daughters, who were so floored and surprised. It was awesome! Craig was an absolute sweetheart and I would do business with him again any day. Thank you Craig!! My girls are loving the Corolla and it's been a great car for them so far.

    Aaliyah P.

    Ok we got a keep from here and it was so fairly price. We got it same day and the workers were so nice and helpful getting us a car as we toured hawaii. Highly recommend this spot versus booking in touristy areas (:

    Ken L.

    1) Test drove toyota 4runner , Faith said all tags current , after they make i sign all paper work & says all sales final " As iS " then they DON'T give safety check paper which makes sticker on bumper useless... 2) when test drove , she didn't mention interior lights didn't work, Also tow hitch light didn't work , found that out later, Also Found out truck is infested , ANTs , roaches , spiders .... 3) & MAIN thing was ONLY 1 KEYHOLE ,DRIVER'S SIDE , KEY DOESN'T WORK IN DOOR LOCK , There were other things also in the beginning that Drew red flags the hydraulic Hood didn't work and they could have fixed it in 1 day before I bought it , but they didn't which shows poor because after I bought it , they got the part in several hours AND there's more but I need to go they refused to return my texts I went into the shop several times they refused even to do the safety check like she verbally agreed to While test driving the car

    My car broke down in the middle of street close to their shop, Reuben and Alex came out to help me jumped the car and moved it out of the way, definitely god send! I'm so surprised they have some small parts that I looked every auto shop in Kaimuki and they all don't have it, but Reuben and Alex had it in stocks, they helped me changed the alternator plug, charged my battery, even at a time is already pass their off work schedule, super appreciate it! I'll definitely come back for future maintenance and repairs!

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    4 years ago

    Great prices, honest, no upselling or any of the common trickery. I'm sure they're as good as it gets here.

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    6 years ago

    All wearing masks during covid! Super clean and quick rentals, have had no issues with them. Highly recommend!

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    Page 1 of 2

    Ask the Community - Premier Automotive

    Review Highlights - Premier Automotive

    Craig, Faith, Reuben and their team run the best car business I have ever come across.

    Mentioned in 15 reviews

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    Servco Toyota Honolulu - New 2024 RAV4 !

    Servco Toyota Honolulu

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    Our experience at Servco Toyota Honolulu was exceptional. We would like to thank Rodel Election…read morefor the great service as a car salesman. He provided information for us to make our car buying decision without doubt. He outweighed the pros and cons of the two car options we were deciding on - he pretty much was transparent about them and it definitely made our decision to buy our new family car much easier. In addition, he was like family - he likes to make conversation to make us feel comfortable. He has a lot of experience in what he does and would highly recommend him to our family and friends. I would also like to thank Mark Nakanishi, the Financial Services Accountant, for helping us finalize our purchase. He was also helpful on giving us tips to care for our car by recommending cleaning products. He definitely knew the ins and outs of his department. We also met Keiko Inouye from the business office and she welcomed us so warmly. Sheʻs like family! Thank you to the general manager, Brian Lee for being a great leader, as your team definitely provided very exceptional customer service on our purchase day, from the time we arrived until the moment we left with our new car. MAHALO!

    Shopping for a vehicle at Servco Toyota is super easy with their online Shopping Express!…read more My daughter and I checked out Tacomas online, and she found one she loved. We filled out the credit application and got a call from Shane Yuen, the salesperson, who asked us to put down a $500 deposit to hold the truck. It only took about 4-5 days for the truck to get to the Servco Mapunapuna lot, and we were called in to pick it up and sign the papers. The whole signing thing took less than two hours, and she drove off with her new taco!

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    Exceptional Experience Buying Sight Unseen -- Trustworthy, Honest, and Seamless!…read more I had been searching for months for a used SUV with third-row seating within a specific price range here on Maui, and it felt like I kept hitting dead ends--until I found a Land Rover Discovery Sport listed by Auto Connection LLC on Facebook Marketplace. I sent a message, and to my surprise, Dragan responded within seconds. We scheduled a call for the next morning, and from that very first conversation, I felt at ease. Dragan was kind, patient, and not at all pushy. He answered every one of my (many!) questions with calm professionalism and total transparency. I was skeptical at first since I live on Maui and the vehicle was on Oʻahu. I had never purchased a car without seeing or test-driving it, but Dragan walked me through every step and made the process incredibly smooth. He helped me get a great interest rate through HOCU, found a warranty that gave me peace of mind, and even had his mechanics inspect the vehicle. He explained the entire process clearly--including shipping to Maui--and when I got nervous, he gave me space to think without any pressure. When I picked up the car at Kahului Harbor, it drove smooth as silk, the AC was ice cold, and all the paperwork was neatly organized in the glove compartment--just as promised. The car was exactly as described, with no surprises at all. Dragan went above and beyond to make this the best car-buying experience I've ever had. He's sincere, trustworthy, professional, and clearly holds high standards for the vehicles he sells. Even after the sale, he offered his support if I had any questions in the future. If you're looking for a quality vehicle and a dealer you can trust--whether you're on Oʻahu, Maui, or anywhere else--Dragan at Auto Connection is the person you want to work with. I'm so grateful I trusted my instincts. You can buy from Auto Connection with complete peace of mind. Mahalo, Dragan, for everything!

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    Kaka'ako

    Patrick at BMW Honolulu is hands down the best salesman on earth. He's assertive, a straight…read moreshooter, and delivers outstanding customer service from start to finish. No games, no pressure--just honest guidance and total professionalism. Patrick is a true asset to BMW. He made the entire process smooth, efficient, and actually enjoyable. I drove off in a 2026 BMW Z4 Convertible, and it was the best decision ever!!!! Absolute dream car and an even better buying experience. If you're looking for someone you can trust who knows their stuff and respects your time, ask for Patrick. You won't regret it.

    Buy a premium car and expect to pay a premium price to maintain your car…read more They renovated their waiting room and restrooms. I don't agree paying $300 for a 15 minute work, like reinstalling the back seat (to access the battery) is reasonable. I previously removed the seat before having my car checked: so that it would be faster for the mechanic to diagnose my problem. I agree with the price of the parts. I don't agree with some service prices. The maintenance prices are fair. However, rounding off the service price to the nearest hour is outrageously unconscionable. 15 minutes of work does not constitute an full hour worth of service. There are better independent BMW shops in Hawaii. Yes, the renovations to BMW Honolulu looks very posh. However, the service and reasonable price rates are more important. Support the independent BMW shops and save your money. Unless you want to pay an unreasonable price for service. Go somewhere else. It's not worth your time and money.

    Cutter Mazda - Honolulu - New car pic

    Cutter Mazda - Honolulu

    (458 reviews)

    Kaka'ako

    Just recently bought a used Mazda and needed to have my 2 tires replaced. Found out no wheel lock…read morekey was ever left in the vehicle so the tires could not be replaced. Made an appointment with Mazda to have them remove the "aftermarket lug nuts" and replace with Mazda lug nuts, including to purchase the wheel lock package. Kristel checked me in and handled all the paperwork needed to have my car worked on. She was so sweet, very pleasant and she really cared! She kept me abreast of what was needed to be done in regards to the lug nut replacements, gave me a quote as a heads up and was very efficient in calling me as soon as my vehicle was done! She went above and beyond to have my vehicle out as soon as possible for she knew I had another appointment to have my tires replaced. She made my first appointment there a very good lasting impression! Thank you Kristel for all your help, you are truly an exceptional employee! Keep up the great work! I am a very happy customer because of YOU! Please commend her for me at your next staff meeting! Thank you!

    I only went there to buy antifreeze. I had some leaking smell at the front of my car. I changed a…read morefew hoses and needed antifreeze. I could've went to Walmart, but for a little more and piece of mind I bought the dealer Mazda product. I called in advance and asked for the parts department. The guy that answered was a cool guy and knew cars very well. He had the right questions and even recommendations what he would do. He told me when and where. I visited the store the same day, it's kind of by the Medical School, back roads are faster than waiting at each stop light on Ala Moana Blvd. When I arrived, I was quickly greeted and directed to the parts guy. He remembered our conversation. I was in and out in less than 10 minutes. There is plenty of parking. Overall I enjoyed this easy experience of buying a needed OEM Mazda Part.

    Pacific Honda

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    I was in the market for a used car for my son. Saw a low mileage civic on sale here, contacted the…read moresalesperson, came in and negotiated a good price. I didn't see any problems with the car and it drove nicely. This was my 1st time buying a used car. When I got the car home, I saw a rusted spot on the inner driver's side door frame. So rusted you could poke your finger through it. The passenger side had some rust forming in the same spot but nowhere near as bad as the other side. With the door closed, it was easy for me to miss especially in their dark garage. Lesson learned for the next time I'm in the market for a used car. I figured I was out of luck as I signed "as is" paperwork. I was bummed. I started calling body shops to repair it. But a couple friends suggested calling pacific Honda back and tell them of the situation. So I did and spoke to a manager. After seeing the pictures I sent them, they said they would repair it. I was pretty shocked! Next thing an appointment was made to bring the car in. As the car would be going to a body shop that they work with for an indefinite amount of time, they also gave me a loaner car for the duration of the repair! After the body shop took a look at the doors, they recommended replacing the driver side door completely and patch repairing the passenger side. Pacific Honda agreed to the recommendations they made. After about 3 weeks, my son has his car with all the repairs complete. To say that I'm impressed with Pacific Honda would be an understatement. They really stepped up and took care of the car even though it was a used car. I am very appreciative of the service I received. I would definitely recommend them!

    No longer have a Honda…read more.. Though I've had one in the very past this visit here actually has me with junk mail that I've gotten for over a year and though looking at it it didn't sound like it as it was notifying me of the recall on a 2012 Odyssey which I've never own and it kept reminding me that it needed to be done or whatever it was more annoying as it kept on coming. Not sure what it was about so I stopped over to ask and there was a couple of staff there and instantly said it was something that I had to call myself to have them to stop sending me...insane! Honestly I said as I approached them with my issue that I understand it's not what they did but was frustrated that they could do nothing for me and though I never inquired about looking into a Honda but just a random spam mail but left even frustrated and ALL my mail there as well and you know what it shopped coming. Thanks but no thanks...three stars cause it finally stopped.

    Premier Automotive - car_dealers - Updated May 2026

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