I brought my vehicle to Premier Auto specifically for a transmission fluid and filter change. Before scheduling, I called to confirm they were capable of performing this service on my vehicle, since another shop had already told me they could not. Premier Auto confirmed they could and provided a quote. About an hour into the job, I received a call stating they "didn't realize" additional components had to be removed to access the filter. At that point, the price was increased to roughly double the original quote--after work had already begun, leaving me with little option but to proceed. Shortly after the service, I began noticing a persistent rattling noise that did not exist prior. After inspecting the issue, it appears that the component they removed to access the filter was improperly reinstalled or overtightened, resulting in damage to the metal part and a constant rattle. read more

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Friendly ....bought my last 3 Volvo Sedans there Great Service! Both in the Sales Dept and in the Service downstairs! read more

Premier have been my auto mechanics for several years. They are very professional and also friendly. They do excellent work and don't overcharge. read more

Craig sold us the best car on Oahu, a gorgeous 2017 Fiat Abarth. We've been kicking ourselves ever since we stupidly sold ours on the mainland before moving to Hawaii. These are not easy cars to find, especially since they stopped selling them in the US in 2019. We saw an ad for the car at Premier Automotive and went down to have a look. Interesting business - car sales, rentals AND repairs. Nice people! Nice cars! We agreed to buy the car on the spot and have been happily zipping around the island with it now for a couple of months. Thanks Craig! Two minor issues, by way of constructive criticism. The bottom passenger side panel was not fully attached to the car, and Craig said he was waiting for a couple of "screws" to arrive to take care of that. Never heard back on that. No big deal, probably just missed a message from them. Also, they did an oil change on the car, but did not remove the four year old sticker from Cutter, where the previous oil change was done, did not put a new oil change sticker on the window, and didn't reset the oil change warning light. So when the oil change light inevitably came on, there was no way to tell when, where and if an oil change was done. Also, no biggie. Bottom line, this is a great little dealership with nice cars and nice people. The buying process and loan app were easy and fast. Highly recommended if you're looking for a new ride, or need some repair work! read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

Unassuming business located on lower Waialae Ave..... Who would know? So, there's a company, Premier Automotive who is a used car dealership is located on lower Waialae Ave. Did you know they also have a full service mechanical repair shop for engine repairs and something as simple as an oil change. I was certainly impressed with their full service engine repair shop who does everything EXCEPT safety checks. For me, I'm either lazy, spoiled, ignorant, demanding or a combination of all as I like to take my car to one place and have them do everything. Even if they have to sub out the work to a specialty mechanic, I'd rather have them do it than for me run around especially since I'm not versed in what would have to be done.... The best parts of this place? 1) competitive pricing (to many engine repair shops and tire places) 2) friendly service starting with the owner, manager and down the totem pole 3) comfortable place to wait if it's a simple oil change. You can have a cup of coffee or some ice cold water while you wait The hardest part of this place is to get into the premises. You know how difficult it can be on Waialae Ave.... But.... it's worth it!!! AND If I can do, so can you! Give them a try; I'm pretty certain you won't be disappointed. read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

Craig, Faith, Reuben and their team run the best car business I have ever come across. Good people, great service, trustworthy. 110% Aloha Mahalo mucho! ;) ;) ;) read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

Owned by Craig & Faith, this car dealer/auto repair place is definitely our savior for this year. Bought baby white here for a very good deal. And by far, it's been a year & we haven't encountered major problem with the car. Although, we kind'a encountered a bit of problem with paper works, goodness Craig is helping out to make it work. Ain't that smooth though but still satisfied with their service. Every time baby black encounter some trouble shooting, PA is our saving grace. LoL. Minor or major this place helps a lot fixing our cars & save a lot compare to big companies who did it. And work totally fine after. Ruben is the guy who deals with the repairs & he is super efficient & kind. He makes sure our queries are being attended. By far, he's the guy we do trust too! There are also coupons that comes in our mail sometimes & that truly helps on lessen the bill whenever we need something to fixed one of our cars. So glad for their services. Will be coming back here if something is up with the cars especially baby white. Also, they got rental cars available to rent at the Hilton village. Better call them first to check 'em out for availability. Mahalo for reading & happy juandering fellow yelpers! read more

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My two daughters are going to school in a small town in Oahu. It was really hard for them getting around the town where they live having to walk everywhere, so we decided to buy them a car and have it be a surprise for them. It was pretty intimidating trying to buy a car long distance from the mainland! I researched several used cars and found one that I thought would be good. I messaged Premier Automotive about it and Craig called me to talk about the car. He was super helpful and I decided to pull the trigger and purchase the car, sight unseen. Talk about scary! I was a little nervous that the car would be a lemon or that they would scam me somehow, but it all turned out great. The best part was that Craig drove the car all the way from Honolulu to Laie, and put a big red bow on it as he delivered it to my daughters, who were so floored and surprised. It was awesome! Craig was an absolute sweetheart and I would do business with him again any day. Thank you Craig!! My girls are loving the Corolla and it's been a great car for them so far. read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

Since I've been residing in the nearby area and neighborhoods, I've now purchased two vehicles from Premier Automotive and Craig and his team have been awesome each time. Generally speaking, for me it's just not worth going so far to other used car dealerships or venues out towards the west or in the Windward Side, so this location is super convenient and within walking distance. And they do a great job with the paperwork process and doing test-drives where requested. They also handle repairs (including on mopeds, as I've learned recently), buy and sell vehicles, and even do rentals! Their lot is pretty tight and small, though they do store other vehicles on the market at one of their other lots in the area. read more

Ok we got a keep from here and it was so fairly price. We got it same day and the workers were so nice and helpful getting us a car as we toured hawaii. Highly recommend this spot versus booking in touristy areas (: read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

I was referred to Premier for auto servicing and repair and well as used car sales. You will not go wrong at this place. The people (ALL of them) are friendly, courteous and on top of their work. Craig is a listener and a problem solver rather than a hard-driving salesman. I just got a used Mazda CX 5 that fits my bill perfectly. The process was great. Who says that about buying a car?! read more

1) Test drove toyota 4runner , Faith said all tags current , after they make i sign all paper work & says all sales final " As iS " then they DON'T give safety check paper which makes sticker on bumper useless... 2) when test drove , she didn't mention interior lights didn't work, Also tow hitch light didn't work , found that out later, Also Found out truck is infested , ANTs , roaches , spiders .... 3) & MAIN thing was ONLY 1 KEYHOLE ,DRIVER'S SIDE , KEY DOESN'T WORK IN DOOR LOCK , There were other things also in the beginning that Drew red flags the hydraulic Hood didn't work and they could have fixed it in 1 day before I bought it , but they didn't which shows poor because after I bought it , they got the part in several hours AND there's more but I need to go they refused to return my texts I went into the shop several times they refused even to do the safety check like she verbally agreed to While test driving the car read more

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MAKE THIS SHOP YOUR FIRST AND ONLY STOP! Let me start off by saying that for over a month, my Chevy Cruze was rough idling and stalling out at stops as well as when I put it in park or neutral (most notable when I turned the A/C off); the check engine light became my shadow -_- I went to one private shop as well as Cutter Chevy for a total of FIVE TIMES back to back within that timeframe and they were able to find and fix every issue under the sun EXCEPT for what was causing the main problem. You could tell they didn't want to be up front about what they felt could be the issue, so they just kept referring to the check engine codes and not allowing for us to pick each others brains to find a solution. I found Premier Automotive through Yelp, seen the customer testimonials and reached out. They took me in the very next day, allowed me to stay, communicated with me throughout THE WHOLE DIAGNOSTIC PROCESS, and allowed for full transparency as I explained the signs/symptoms and they explained what they believed the main culprit was. They pin pointed the mass airflow sensor as the source of the problem so they ordered a new one as well as a purge valve per my request (just in case it was starting to fail). They let me take the car and come back the very next day as soon as they opened, got started right away and was done before 11am; THEY DID IT ALL UNDER MY EXTENDED WARRANTY TOO! Today I took two really long drives and I haven't seen the check engine light since! It now idles smooth as butter in all gears and with the A/C on or off. Mahalo to the whole Premier Auto family for treating my car as if it were your own; just a really honest and genuine team! You have another lifelong customer now :) read more

This is our second experience with Premier Automotive. Rubin, Kenneth and team were welcoming and professional and fixed the problem super quickly. The team is knowledgeable and seems to take pride in the work they do, with the goal to make customers happy. Easy to recommend. read more

My car broke down in the middle of street close to their shop, Reuben and Alex came out to help me jumped the car and moved it out of the way, definitely god send! I'm so surprised they have some small parts that I looked every auto shop in Kaimuki and they all don't have it, but Reuben and Alex had it in stocks, they helped me changed the alternator plug, charged my battery, even at a time is already pass their off work schedule, super appreciate it! I'll definitely come back for future maintenance and repairs! read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

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Excellent service . Fast and easy safety check . Would highly recommend coming here for a safety check or any other service. They service, sell and rent! read more

Great prices, honest, no upselling or any of the common trickery. I'm sure they're as good as it gets here.

As a young adult living on your own it makes life 10000X easier when you have some good people looking out for you ! Iv bought 2 cars from premier Automotive, and it's the only place I get both cars and my moped maintenances thanks to they're unbelievably reliable and trustworthy staff. They are always extremely courteous and treat every customer with great respect regardless of your knowledge of vehicles (purchasing or maintenance) This is the only place I will buy, sell, or maintenance any of my vehicles I highly recommend to absolutely anyone read more

Had the most wonderful experience! After lots of research looking for a vehicle I came across their website and thought that this was another used car dealership that was just like all the others. This was far from that! Working with Craig Von Ende was the most pleasurable experience I've ever had. He was so professional and such a heart warming person to work with. He made things so easy and put me in a vehicle in no time. It was enjoyable to see a staff of people that made me feel like family. Thank you Craig, Faith & Reuben for all your help! read more

Reuben, the head of the service department, was very nice and extremely knowledgeable and all around a cool dude. They diagnosed my problem accurately and quickly (same day) and had the part arrive from the mainland in only 2 days, when other shops told me it would take a month. Highly competitive pricing, and very upfront and honest about where the prices are coming from. I've been to 3/4 other shops, and premiere is by far the best experience I've had. I'll be going there from now on. read more

Fantastic service, very helpful and knowledgeable, so happy we found them!! The Briggs Family read more

I had the best car buying experience with Premier. It isn't always so easy to find a great dealership, especially when you are trying to support the little guys. I scoured hordes of yelp reviews, craigslist ads, & websites for a car dealership before deciding to go check out premier. I worked with Faith and Craig the first day. I spent all day trying cars but there was one more that I wanted to try that they had to bring from the other lot. I decided to think on the others and come back and try the other one before making the purchase. I came back the next day and tried the new car, plus all of the ones from the day before, with Craig. Neither of these two made me feel rushed or pressured at all during the entire experience. I finally decided on my perfect little Honda Fit (..yet to be named). Craig even gave me an extra $20 back to take care of my first take of gas in my new ride. How cool was that? Now, this lil cutie is one of those fancy newer vehicles with mostly electric EVERYTHING. The first time I drove it, I parked it and didn't use it again for a few days. Of course, I am not use to the new, fancy electric-start vehicles because I haven't had a car for a couple of years. So, I go back to start it and find out that I had left a light on and let the battery drain. Yes, the first time I drove it. I ended up getting myself towed back over to Premier, a little embarrassed at my mistake. I was waiting for the mechanic to recharge the battery. Sipping on some complimentary La Croix (Score!). Craig came back after about 15 minutes and told me I was ready to go. Not only that, but he had given me a brand-new battery, with warranty, for no charge. I had the best experience at Premier. They not only exceeded expectations, but went above and beyond. I will most definitely be continuing to go back to Premier for my maintenance needs as well. Great customer service is hard to come by these days. I absolutely recommend Premier for your new purchase or island getaway rental needs! read more

I tried to rent a car during spring break and everywhere was sold out or had other issues. Premier Automotive renting me a car right on the spot. They even worked with me about transportation to and from since I was new to the island as a resident. They worked with the flexibility about scheduling and therefore I will use their services for myself and my guests. read more

Premier Automotive - Car Dealers Near Me - Honolulu, Hawaii

It was great doing business with Premier automotive the car was perfect it was at a very good price, the best price we found local. Mostly the folks here I just a pleasure to do business with. read more

Premier Automotive - Wonderful rental car price and such nice folks to do business with I recommend Premier Automotive in Honolulu - Car Dealers Near Me - Honolulu, Hawaii

THANK YOU SO MUCH RACHEL!!!!! Premier Automotive is so sweet, we were looking for a car and called ahead but it ended up being the other location but they still set us up with a car regardless! They are very quick and efficient, we were able to get the car under 30 mins and they are very clear with all the costs and rules. I will be renting from here the next time I come back! Thank you again Rachel and Premier Automotive! read more

I can't even begin to say how much I appreciate this company. I drive a Saab (I know, I know...) and these guys have been so helpful. Reuben is communicative and helpful. As a woman, I pride myself in fixing my vehicles by myself when possible and finding the root of issues. Even if I wasn't that type of female, I know these guys treat every customer the same. The first time I came in it was for my AC. I had put a can of refrigerant in my car and it did nothing to cool the air. I took my car in, expecting it was a larger issue. Turns out I just needed more refrigerant! I had told them that I had thought it was a computer issue possibly and encouraged them to read it. However, they came back and told me it was fixed and the computer didn't need to be read, unless I wanted it to, which would be more money. They only charged me for the hour of labor and were so honest. I drove away happy and with ice cold air. My car is currently in their shop. My car was running rough and I couldn't figure it out. I changed out the first cylinder coil back, O2 sensor, fuel injectors, etc. on my own and it was still rough. I called them several times that week with questions. They never made me feel like I was wasting their time or that I was silly for working on a Saab myself. I finally purchased a new ECU master computer thinking that was the issue. I got it towed to their facility since they have the only mechanic on island who works with Saab computers. They were so kind and just told me to let them know when the tow was on its way. They spent a day being as befuddled as me and kept me updated, though no improvements happened with the new ECU.... It turns out the company I bought the fuel injectors from had sent me the wrong ones! THEN I bought new ones online (Reuben was open with the fact that if the shop themselves ordered genuine Saab parts it would be more, giving me the choice and being honest), and a different online shop SENT ME THE WRONG ONES! Different color and number than the picture. Now I have decided to buy the fuel injectors through them and feel happy to do so. They were able to figure this out and have been helping me to get my car back on the road. Honest, open, kind, and reasonable service. Thanks to Reuben and his team for treating with aloha and quality service! read more

Vehicles are sold as is, even if they are sold to you broken. With all codes cleared. Should've brought a mechanic with me. Would not recommend, was told their cars are serviced by their mechanics before being sold.... you get the point read more

Great service, Craig was very nice and honest willing to help me with everything from choosing the right car, purchase, insurance, etc. I'm very happy with my car and the insurance Craig got for us, half price of what we had before. And I got a $100 referral discount! Cheers! read more

I have been coming here for a couple of years now to get my oil changed. (I got a coupon from my Safeway receipt!) They are amazing. Honest and affordable for car repair as well. I have a 13 year old car and there are things that just go wrong! But when they do, I'm comfortable knowing that I can take it here and not get ripped off or have something else added on as a separate job. I have had them tell me that I will need new brake pads pretty soon or something like that, but even give me time to check it out more or save up a little more money for next time. Ruben is so helpful and gives me great suggestions and wonderful service! read more

Said we needed a car to get to North Shore. Sold us a car that doesn't make it to North Shore on full charge Not cool read more

This place was awesome! We took a vacation to Waikiki and rented a room above the auto shop / dealership. The staff was very helpful and friendly. They had very reasonable rentals for under 25's. Many other places charge ridiculous amounts for renters who are under 25, however this place only charged a small amount. The rental car was in great condition and if I were to buy a car in Oahu, I'd go through this dealership first. read more

Premier automotive has taken care of all service and repairs for my teenage daughters '96 Jeep Wrangler. My daughter is a new driver and didn't go easy on the Jeep. Anytime we had an issue or needed maintenance this shop was very responsive, accommodating and affordable. Both Faith and Reuben went out of their way to make sure the Jeep was safe for my daughter. They are no nonsense and will be honest about the work that needs to be done. I appreciate the truth and trust them entirely. The icing on the cake is that they provided a rental for her during the maintenance. This is a huge plus! I recommend this business for repair, maintenance and rentals. read more

My car needed an expensive repair and I couldn't afford do it right away so I needed a long term rental car at a reasonable cost. I searched around and called a few places but when I talked to the folks at Premier they said they had a car ready to go that I could pick up right away, and the cost for one month was the best deal I had found. I was really happy with their service and rates. Would definitely recommend this company to anyone who needs a good weekly or monthly rental! read more

Best automotive service ever! I originally went in for new front pads/rotors. Not only did they finish the job quickly and well, they also diagnosed that I needed an upper control arm on the passenger side. Not a problem, they got it fixed and on the road in no time. I was expecting a big bill, not the case. The price was VERY reasonable. They even gave me a nice loaner car to use. From now on this is the only place I take my vehicles. To top it all off, my service advisor was so friendly and knowledgeable. A wonderful experience all around. I highly recommend them. read more

Avoid this place!!!! Most unethical!!! Purchased a used car with only 66,000 miles from them and the engine blew after driving it for approximately 2 weeks. They said an oil change was performed recently so we assumed it was done properly. But, there was no oil and the engine seized. They tried to make it our fault for not being more diligent and suggested the oil somehow ended up in the engine block by way of a blown head gasket. Not the case and there were no visible oil leaks. They were unwilling to take any responsibility for the issue and left me with a $3,500 bill to replace the engine. They don't even return emails and texts to deal with the problem. Terrible business practices!!! read more

I recently rented a car with this company and they were great! They were super helpful and patient with me in getting the rental together. Their pricing is more than fair too! I will 100% recommend this company to anyone traveling to the Honolulu area! Thank you Premier Automotive! read more

All wearing masks during covid! Super clean and quick rentals, have had no issues with them. Highly recommend!

I feel stupid taking my car anywhere to get looked at because I don't have the knowledge/vocabulary of cars and always feel like people who do know what they are taking about will tell me it's fine or treat me like an idiot. Luckily, that's not my experience at premier. The team is usually super busy and manages to be incredibly personable at the same time. I always feel like they are on my side. I bought my used car from them a few years ago and was so impressed, I have consistently gone back for oil changes. Today - they squeezed me in for an emergency repair. I can't recommend this team highly enough. Especially to females like me who feel out of their element when it comes to car stuff. read more

Great experience when my Saab needed service. Craig took my car within an hour of my call and gave me a loaner. He kept me updated. Car troubles can be a disaster, but Premier Automotive came through for me. read more

This review is long overdue. My wife and I have bought 3 cars from them. Faith, Craig, and Rachel have always gone above and beyond when helping us. Our primary residence is on the mainland and we had to buy a few vehicles for our company and technicians to drive on the island. You would think dealing with a buyer over 5000 miles away would be difficult. Not with this company. They really are accommodating! Thanks so much for making our purchases as easy as possible. You guys rock! read more