Chavel was so amazing!! My battery for my car was completely dead. She tested and got me new battery put in... less than 20 mins. Also changed out my key fob battery... read more

They're ALWAYS CLEAN! No cutter or confusion in the set up! Large and spacious and roomy. I LOVE IT! Not too much clutter or confusion when you enter the store! They always seem like they're busy because they have to take each customer individually to get parts or cash them out. In reality, it depends on the customer(s) BEFORE YOU! That's all!! read more

Thank you Dominic for helping me today with my jeep! This was the best customer service I have ever experience. You answered all my questions and helped me with everything I needed! You are awesome read more

I recently had to come here over the last couple of months because my check engine light came on and I did not have a code reader. I had learned that Autozone code reads for free. The staff that works there were all helpful and friendly on both occasions. It took less than 5 minutes for the reader to do its thing. Once that's done, you go back in the store and their computer reads out the possible reasons what could be wrong and if a part is needed, lists the part and if available in the store. The first time, it was simply the gas cap. They had what I needed in stock so I was able to purchase it right away plus they give a 10% military discount. They also print the info for you, in case you need to bring your car in to an auto mechanic. The 2nd time, it was possibly the thermostat but it was not definitive nor did it list any parts needed. Fortunately, I had my nephew take a look to see if he could fix it, which he did. He even found the part in stock at the same Autozone. I would definitely go there again & recommend it to anybody that doesn't have a code reader. It did save me time and money of taking it in to a repair shop. The reader sometimes may not give you the exact diagnosis, but will pinpoint you in the direction of what could be wrong. read more

AutoZone Auto Parts - 4/2025 Conveniently located in the Stadium Marketplace next to Dominos pizza & Starbucks - Auto Parts & Supplies Near Me - Honolulu, Hawaii

I tried to exchange a broken Duralast rachet. The person at the register told me that there are no returns or exchanges on products outside of the return period, and that I would need the receipt and original packaging. I tried to explain the lifetime guarantee shown on Autozone's website and the person replied that it's a brand guarantee, not Autozones. Isn't Duralast Autozone's in-house brand?! Very disappointed that either the person wasn't trained or Autozone doesn't stand behind their warranty. O'Reilly's is next door. read more

Luisa was so helpful when I came in with coolant and oil questions. She went above and beyond to help me.

Went to another location didn't have what I was looking for so they recommended to go salt lake location because that's their main hub. I decided to call first to see if they had what I was looking for and said they had it. Long story short I got to this location and guess what? They didn't have it read more

awesome customers service management is supreme they are willing to help in any way they can

On Oct. 22, I went to get a battery replacement and left with the employee accidentally breaking my radiator pipe. While they temporarily remarried the issue, they failed to mention to put a clamp on the connector to the hose. While he advised me to put water and coolant, and the manager said to replace the radiator, I once again only needed a clamp to remedy the issue. But what transpired the next day are my radiator hoses bursted off the connectors and the coolant splashed all over my engine. That whole night, my car died on me multiple times on the freeway, and I didn't know what the issue was at the time. VSC off, check engine light on. I prayed I would make the drive from Kahala to home in Pearl City at 11:30 p.m. out of fear my car would explode. My car overheated and was smoking by the time I parked in front of my house. When I called the next day for compensation, the manager said he could only waiver 10% for repair parts. I spent around a grand trying to repair my car because the issues exacerbated, and the AutoZone manager in store has not once helped besides the 10% courtesy fee. These issues would have been resolved has AutoZone addressed and compensated for their faults, but I left with more damages than solutions, and now I'm dealing with their consequences. read more

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Love this store! The variety is crazy! Everything you need for your car can be found here -- but the catch is that all their good inventory sells fast. I spent an hour looking at accessories for my car: steering wheel covers, mats, car seat covers, etc. Employees were friendly. Store was clean. Hours are great, perfect for after work pick ups. Military discount available. Don't forget to sign up for their rewards program! read more

If you're an automotive DYI then head to Auto Zone for your automotive needs. They sell a large selection of automotive aftermarket replacement parts. One of the best things is their Loan-A-Tool program. Basically they'll loan you a tool for no cost. Yes, truly no cost. You just choose from more than 100 tools on their tool menu. You then pay a refundable price on the tool. If you think that's amazing, use the tool for as long as you like or if you decide to purchase the tool, just keep it! Like their jingle says... Get in the zone... Auto Zone. read more

AutoZone Auto Parts - Devon... Awesome customer service - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Ordered online and waited for email for pickup. No email came in so I called 24 hours later they didn't get my order ready, so I called again the next day and still not ready. So after waiting almost 2 days I cancelled my order. Made the same order at O'reilly's and I got a confirmation for pickup in 25 minutes. The lady at AutoZone that helped me sounded frustrated and aggressive tone but at least tried to help. AutoZone has good items there but to me in retail customer service place a big part. They couldn't even explain what was the hold up. Maybe friendlier customer service and faster service. read more

Hubby came here to try and look for an old part. He was looking for a part for his 2005 Scion. Apparently the older your car, the harder it is to find parts. We walked in and hubby went in line and talked to the nice guy at the register. He was looking for the part on his computer but nothing available. I gave this place 4 stars even though they didn't have the part but the customer service here was excellent. The guy kept double checking his computer. The inside was neat and organized and parking is directly up front. I only have good things to say about the customer service. A major plus when the employee goes out of his way to try and help find the part you're looking for. read more

AutoZone Auto Parts - Inside - Auto Parts & Supplies Near Me - Honolulu, Hawaii

This place gets the job done. They are helpful but sometimes the web site is out of sync with what they have in the store. I have to admit that I usually go here if O'Reilly's next door is out of stock. For some reason, Autozone's customer service is not as friendly as O'Reilly's. I have no idea why. But they get the job done and that's all that matters. It's an auto parts store, not a customer service oasis. There are all kinds of things you may not expect near the checkouts.... take your time to look around. read more

April helped me out so much. I came in multiple days and she was super nice to me every time. she checked my battery and helped me with a warranty replacement. she went above and beyond and also tested my alternator and starter. she was amazing read more

Solid spot. They were open late, and my girlfriend's hybrid battery died out. We were able to get a jump, and came by here, where they had her battery in stock at a decent price. Unfortunately, they couldn't help with install because it was dark out, and then when we asked if we could bring it in the next morning, they said no because it's a Prius. Seemed strange to us. Anyway, we ended up getting help with install, but only with their battery, so we brought the one we bought the previous night back, and they processed the refund nicely and politely. Really friendly staff here, for what it's worth. Services seemed odd or picky-choosy, but at least they gracefully accepted that we sought help elsewhere. They do have a lot of good products, too, from necessities to cosmetics, as I had a peek around before we left. read more

He expects customers to know measurement diameters and parts number, even if given a sample of parts read more

AutoZone Auto Parts - This employee is unhelpful and totally unprofessional. - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Jordan, the assistant manager went out of his way to help me install my wiper blades and gave me excellent service

I just had to see the reviews for myself, and I can truly understand why there are a lot of complaints of bad service at this AutoZone. My mechanic ordered parts for me to pick up at this Salt Lake Auto Zone, and the parts that was set aside for me was no where to be found. The Manager name Jose had a bad attitude. I called the manager an ASSHOLE because he was acting like one. I TRULY thought that as a manager (Jose) would try and explain to me in a professional manner why my parts weren't there. I would have understand if he just told me that the person who my Machenic spook to didn't do their job in putting my parts aside. I tripped out when this manager started acting like a bitch and told me that I can go to Oriely's auto parts instead. From that statement it really shows how much this manager cared for his job. read more

This autozone has the worst customer service and doesn't display respect towards their customers. Unfortunately the quality of service is a 1/10 . One day I went in for a brand new battery replacement for my car and a worker named Sam was helping me with terrible customer service. I had asked a few questions and Sam was very sassy towards me , his attitude was very foul and not professional in the store. I personally would not ever recommend going to this autozone on oahu . It isn't worth coming to if great customer service is what you're looking for . read more

Wow, what a fun trip to pick up my windshield wipers! Thank you, Herman A., for your awesome customer service from selection to changing my wipers for me!! read more

Terrible customer service. Been here twice. No one greets you when you come in. No one asked you if you need assistance. No checkers at the front even though there were four people in the store. Had to leave my items on the counter walk out and head over to O'Reilly. Do not recommend. Last time going. read more

This was my first visit to this store. Lots of parking and plenty of inventory. Next to a Starbucks that is so busy that I had to wait over 20 minutes for my ice coffee even with 7 workers behind the small counter. At this AutoZone Garrette U. helped me. He's very easy going, knowledgeable and has a great attitude. He answered all of my questions and solved my problem. read more

Terrible customer service. Went to auto zone first to get a part. 3 workers just standing around talking story while I was the only one waiting in line. Then the phone rings and 1 employee looks at me and goes to answer it. None of the other employees bothered to help me either. So I tossed my item on the counter, thanked them for their "help" and left. So I left and went to O'Reilly. Paid a couple buck more, but it was worth it. They have such awesome customer service! Go to O'Reilly if you're at that shopping center instead. Pearl city auto zone I had a good experience, but the salt lake location sucks. read more

Living in Aiea, it's a choice between AutoZone in Salt Lake or Pearl City, but after today's encounter with Dex, the store in Salt Lake is our location. We were exchanging windshield wipers for my daughter's car because she had purchase one incorrectly by "guessing" the year of her car. Wanting to make sure she was more aware and responsible for the privilege of driving a car I accompanied her to the store. Lucky girl got Dex as the person to assist. Not only did he explain the different types of wipers available and help with selecting the correct blades, he also made sure they were put on correctly. That's the kind of service we used to get when auto shops were run by owners without nationwide branding. It's service that made me a loyal customer. read more

I was sent here because the Pearl City crew said this location had what I was looking for. Drive out and 1) had to ask for help 2) got the reply of a smirk like I was stupid then, "no, why did you come here?" LOL what? Your Pearl City location told me you guys got it! Walked around the corner to O'Reilly, found what I was looking for and the customer service was decent. read more

Ordered parts online then waited for an email stating that the parts were ready for pickup. After a few hours I stop by the store, in the area at the time, the saleswoman was not helpful despite being the only customer in the store at the time. I asked her about my order and she stated that it was not ready although the stores website indicated that the.parts were in stock at their location. On to the next day and just before lunch I contacted the store and inquired about my order. This salesperson was helpful and after a few minutes informed me that my order was ready. I proceeded to the store following the call. Upon arrival, a salesperson retrieved the ordered parts. I inquired as to the reason why I was not notified and he mention there were problems with their system. I departed the store and noticed a tag affixed to the parts boxes. Printed on the tag was a timestamp and it just happened to be at the time I called to inquire about my order about 1/2 hours prior to my arrival. If I had not called perhaps my ordered would not have been fulfilled. I will refrain from shopping at this location. My experience with other Autozone locations have been positive and I may continue to patronize the other stores. As far as service is concerned Oreilly Auto Parts next door is far superior. Their personnel are welcoming, knowlegable and very helpful. read more

Purchased a battery, replaced under warranty with a little confusion from staff but they sorted out. Took longer than ideal but they let you borrow tools for free to replace with license collateral. read more

At first when walking in, the workers had their mug faces and asked about what we needed. I thought that was really rude. I like to see some happy faces and smiles when I go shopping. Eventually the worker, Felix, cracked a joke and I got a good laugh. He was actually super nice and helpful. He checked out our old battery and suggested a better battery for us. I was also walking around looking at different items. Everything was well maintained and organized. The aisles were clean and the store was nice. There were also other workers asking if I needed anything, which was nice. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Honolulu, Hawaii

I went in for a new battery today because I picked up my car from the port and it was deader than a door nail. I bought the battery and got the tool kit in exchange for my I.D. to replace it in the parking lot. Of course, The kit was missing a 14 mm wrench for a bolt to take off the negative terminal. When I asked the counter in Autozone if I could get the extra tool, they informed me that is all they had. So I asked what I could do and they responded by saying, "you could buy a wrench here but that's about all we can do." I grabbed my old battery and walked into O'Reilly's auto parts and asked for a tool, and the associate proceeded to walk me back to their back area and present me with a cart with a bunch of tools and a full set of sockets and wrenches. I used the tool I needed and I was about to walk out and he said I could use whatever I needed to complete the job outside. I walked the battery back to my car and completed the job, started my car, and went to get my measly $18 empty battery cap refund. I asked why a Fortune 500 company (that specializes in tools and car parts) wouldn't be able to present me with a simple wrench, and that maybe they should look into getting a complete kit. They said nothing, and I said, "I hate to be "that" customer, but if I wasn't in a rush I would return this and go buy it from O'Reilly's, because they took the extra step to give me tools and I didn't even buy anything from them." They said nothing and just looked at each other. I said have a good day and they said the same. I walked the wrench back that I used and the associates told me to come back anytime and it was pleasure doing business with me, even though I did not buy anything from them. Long story short, I'm gonna take my business to O'Reilly's for now on. read more

My battery was completely dead. I purchased a new battery at 7:15pm on Sunday. Employee would not help me install my battery. He said the Manager would not allow it. He did let me borrow tools to install it myself. read more

After work this afternoon I noticed my steering was getting a little rough turning and stopped by my neighborhood AutoZone at Salt Lake, Honolulu right across the Aloha Stadium. I bought the Lucas power steering fluid and the cheapest funnel. First a female cashier mentioned that the rules were that they could not pour any liquids into my vehicle but I was then serviced by Dexter a manager here and I had asked him if he could kindly show me where I had to pour this liquid and he was so nice and kind enough to help me out. He came out of the store to help me open my hood up and assisted by showing me the location and where I needed to pour the steering fluid That is by far the most excellent service I got from this store. If I could recommend anyone to this store, I would have everyone come down and specifically see DEXTER! He provided and went out of his way to provide quality service like I was VIP a very important person and that's what every company employee should provide. Much mahalo for your ALOHA in taking the time to care MJ Tuvera-Takemoto RDH read more

Wow, worst customer service I've experienced at an Auto Zone. You must hate your job when you can't treat customers with respect. They should get a customer service class from Chick-fil-A. read more

I thought it would be a hard decision with another auto store next door. I usually go to O'Reilly but decided that I will try AutoZone. Unfortunately the reference books are missing pages or shredded. I left as I couldn't find what I was looking for. Neither were the staff helpful. Maybe you all should consider electronic reference like O'Reilly... where I ended up getting my items from. Customer service is great at O'Reilly as well. This can make a difference in people patronizing a particular store read more

Went to buy a switch for my power window and the person who helped me was so rude from the time when I called the store he immediately referred to the dealership instead of helping me . Then when I went to the store He still continued to be rude if I'm not mistaken his name was Dan or Dave but it did start with a D & they had the part for my car in store read more

Giving only 3 stars on behalf of dexter. He's very attentive, friendly & you can tell he has a lot of knowledge. I had to return an item and was hoping to see him again but he was held up with another customer so I had to go to a older Polynesian lady who had no customer service whatsoever. No greetings or smile as if she didn't care to be there. Well, because of her I had to leave because I didn't want to cause a scene by saying something to her. This happened on a Saturday early evening & I hope Mgmt sees this review & reprimand her actions. She needs to learn some cust service from dex. read more

Auto Zone is my backup and goto auto parts store. They are just as good as the others. I don't think there is competition with other stores and that's good for the consumer. It give us options and choices and if you can't find a part at your favorite parts center, Auto Zone will be your backup or first place to get your parts. read more

I had ran into an issue regarding the wrong oil filter. Mistakes were made and the assistant store manager, Dexter assisted me directly. He went out of his way ensured everything was corrected. I greatly appreciate the customer service from Dexter and the team. Definitely recommend. read more

Waiting for someone, I stopped by to see if I could find anything I needed. Did find something and went to the check out. Two workers(?) standing together talking. Waited for almost 5 minutes, and none even asked me if I needed help. They both looked at me, but just kept on talking. Finally someone else came out of the back, asked if I needed help. He had to walk around the two idiots. They just kept on talking. I was so disgusted I put the part back and walked out. Seems auto zone doesn't care about customer service. Manager should be fired. I'll never go back there again. I'll also tell as many people I know about this. Walked to O'Rilley, right around the building, and got what I needed. read more

Place is nice, new, and smells like paint. I love AutoZone, because they remind me of spending long hours there with my dad, as a child. Staff is very friendly, and we were asked if we needed help multiple times. They also stayed and chatted a little bit, which was nice and showed that they really cared. Only downside to this place would be the price. It is convenient, but if you can wait to get it somewhere else, you might want to shop around. I'm giving them five stars because from the moment I walked in there, it was bright, clean, nice, and all the employees seem friendly, knowledgeable, and helpful. To me that's more important. A novice car enthusiast could go in here, and have a good experience. A seasoned mechanic would do just as well, and also have a good experience. I would feel comfortable with my mom (who knows nothing of cars) going there being treated nicely and fairly. Feel free to check it out! And they've got candy and drinks! read more

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