Mike was so helpful and so kind. I needed my battery replaced, and he was more than willing to help me out. I didn't feel like an inconvenience at all which, of course when you're asking for help, some people can make you feel like that. He Had me in and out of there, and made my day 10 times better. I would definitely recommend coming here and I would definitely come back! Thank you Mike! read more

Small mom and pop store in the corner of Kaimukī that has been a part of the community for a very long time. I normally order my stuff online and do an online pickup so itʻs quick and easy. Iʻve been coming here for a few years and the staff are very knowledgeable and kind. read more

Oil be honest... I'm not totally knowledgeable regarding my car do I have learned a lot along the way seeing my dash flash low oil sign always gives me some concern, but knowing my car was due. I do have an appointment in a few days, but didn't want to risk it. . With that, I was already in Kalihi and did a yelp search only to find just down the street from where I am located on Hart Street, which is right behind Watanabe Floral is where you can find NAPA Auto among us this whole industrial warehouse setting. They do have lots of free parking, which is nice and easy walking in. It's a small shop Though no one had really greeted me. I'm OK as I know what I was looking for just grabbing a quart of oil as soon as I found it, I got quickly rung up With a friendly staff which easily got me on my way. Just a note if you join their Napa rewards it's completely free and earned you five dollars once you obtain 100 points. It will probably take me forever to get that but this isn't my first trip to a Napa store so it doesn't hurt does it well it keeps my right happy which makes me happy. I'm glad to have this convenient location Thank you! read more

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The front entrance is on Hart St. and there are parking spaces in front of the store. Don't be idiots like us who tried to enter on the back side. Duh! It's their warehouse and the nice lady had to redirect us. The hubby and I came here because we needed a new battery for our Highlander. The lady working in the store was really nice. She greeted us and asked us what we needed. We gave her the year and make of the car and she looked up what battery we needed. They charged a lot more than the other store, so we didn't get it from here. It was a nice experience. If I ever need anything else for the car I'll be sure to stop by. read more

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I drove on Hart street hundreds of time and never know there is a NAPA Auto parts until I cannot find an item at another auto part store and they recommended me to go there. Brought some items from them several times, during one visit, they don't have the part that I was looking for, instead of just tell me they don't have it, the sales is nice enough to refer me to another company to look for the part that Napa do not carry. I end up finding what I need. Pretty good customers services. The only thing I am a bit confuse is the parkings in front of the store are all marked "reserved", so I am not sure if I am not suppose to park there. read more

Prices are comparable to other local shops. Online pick up was easy. 1 star off cause parking lot is small sometimes gets to packed.

This location is best known for top quality customer service! Purchased my parts from their Airport store but gave me the wrong parts so I had to drive back but unknowingly aware they are closing early Sunday (normally closes at 5pm). Googled other location open, called and a nice guy answered the phone and directed me to their location and waited for me coz their closing at 430pm. He then made sure I get the right parts this time so he asked for my vehicle license plate number (they have a system to determine vehicle type using your license plates, cool ) I'm very happy on how they helped me! This place is awesome! read more

This Napa does not have a good selection of materials and the service desk doesn't know what they even have. We've gone to this Napa for so many items we needed and I think we struck out 8 out of 10 times. Once my husband asked for an item at the service desk and the guy said, "I don't know" as he poured through his book and computer. My husband was just walking around and found the item on the shelf. Duh. Sounds like others have had good luck but we just have had horrible luck at this Napa. We love Napa overall but this one just doesn't do it. Sorry, Napa. read more

I would like to highlight the great Costumer Service I got from George today! My day was going down, I was not expecting to spend as much money in parts as I did and I was just in a good mood. George was really calm and attentive, talked to us through the whole purchase and made me feel like my problem was not that big and things would be ok. Thanks George! read more

I didn't spend too much time at this NAPA but always was looking for this place. I had a oil change at Lex Brodies-Kalihi and since it was 1/2 a block Diamond Head, I used the time to walk there and check it out I always trust NAPA parts, and since this is the warehouse I figured I could get some replacement wiper inserts. They didn't have the inserts for my car but they had the wiper replacement. Since I like the original hardware, I decided to not get the replacement wipers but picked up a car wash soap. To my surprise, my battery purchase a few weeks back gave me a credit so the soap was like a dollar something. (right-on). Clean, organized, good service, PARKING right in front, and on the way home from work. Don't know if there is anything more I need!!! read more

NAPA Auto Parts - After I bought a battery last month, to my surprise, I got a $5 credit! $1.49 for 1 gal of car wash! - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Very helpful staff. They made my parts buying experience a blast. They also offered me the "bucket deal". I save more than my military discount. I also bought extra flashlights because they fit in the bucket. A few weeks later our power went out in our apartment and I was all stocked up on flashlights. Thanks again. NAPA came through with great prices and helpful staff. I even got a giant yellow dust pan for my sone to use while cleaning up his toys. read more

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So my husband sends me to get some brake pads for the truck. I walked in with the information and a young lady name Princess was stocking the shelves and offered her help. She was super patient in showing me my options as I texted my husband his options. Awesome customer service and you knowledge was certainly appreciated. They also offer a AAA discount too! read more

worst service of all napa stores stay away from the old asian guys they take forever to do nothing & rather talk story than help customers. read more

Needed new windshield wiper blades went to Napa. George was kind enough to get me what I needed and even put it on for me. On the plus side it was on sale! Good timing. Great price and customer service was on point. read more

NAPA Auto Parts - Auto Parts & Supplies Near Me - Honolulu, Hawaii

Teriible customer service! The guys make you carry the car battery yourself, and offer no help to people who have never changed a battery before! read more

The sales staff was knowledgeable and helpful in both products and use. I will definitely return!

Wow I am amazed with the amount of care and customer service this location has. Barry and Bryson Are the best at what they do those two deserve a raise read more

These guys were the Heros of the day! (: The only store that could save me from paying the dealer ;) Mahalo! read more

Don't know about the place or other people but the girl at the counter helped me out a lot. My jeep broke down and could barely make it over the mountain to work after talking to her about maybe getting some parts she suggested her guy friend could take a look at it he was a mechanic down the street. Everyplace else I called that day could not look at my vehicle for three days it was about 5 o'clock at night and I got it to him by 6 o'clock he did a full routine inspection on the engine and everything found out it was my fuel pressure I was able to get the parts and have it running in the next day properly. read more

After three days of searching high and low for a place that carried my car battery (I drive a '07 Nissan Versa), I finally found it at Napa! I called in and Landry (hopefully I spelled that correctly) was able to confirm that they had my car's battery in stock. I came by after work and was helped by Roy who gathered my new battery and air filter. Landry helped me install my new battery and air filter and I was good to go! The price of the battery was the best price I had been quoted, and I called EVERYWHERE on the island. My air filter was also very affordable! I really enjoyed my experience and will definitely return for anything else my car will need in the future. Thank you to everyone at this Napa!! read more

If we are talking about Napa Kapolei... next to Safeway and the yummy smelling cookie shop along the way...then yes, they are helpful! Will help you get the parts you need for your car even if you are not sure what they are. read more

Roy helped us out today. Needed parts for my car. 4 quarts of oil, used oil box and a new battery. Called just before 4pm, right before they closed at 4:30pm. Arrived at 4:15pm and everything was ready. Check out took only 5 minutes and I was on my way. read more

I did not go in but rather got service over the phone. Very knowledgeable and helpful. Please keep in mind its an auto part store so don't look for the kind of customer service you would get in a department store lol read more

I visited their store last week for the first time. The manager, Steve, assisted me and provided excellent customer service. He answered all my questions and I left as a happy and knowledgeable customer. For any business, positive customer service is extremely significant. This ALWAYS determines whether I will go back there or leave a tip. Mahalo Steve for your positive attitude and friendly demeanor. I will definitely come back here! ;-) read more

All I needed to buy was a small tube of Bondo hardener. I grabbed the tube and went to the counter. Three guys at the counter. One was a driver with receipts, a counterperson, and a supervisor. I stood there for 10minutes while all three were trying to sort the driver's receipts! No one else was in the store!!! C'mon guys, just ring me up!!! So I finally interrupted them and asked to pay....Andrew the counterperson, finally acknowledge me and rang the sale. I spent 20 minutes in the store for a tube of hardener!!! If you need your parts quick, go to O'reilly Auto Parts. At O'reilly's they have a designated check out line and are quick to help. Forget ever going to Napa on Hart Street, unless you have all the time in the world!! Skip this Napa and visit another location. read more

Roy was extremely helpful and saved my day. He actually took the time out to help me find what I was looking for. Aside from that, Roy was clearly knowledgeable. Everyone else was also nice and greeted me. I will definitely go back there in the future. read more

i couldn't find a starter no where on the island....told by a friend to call napa kalihi. 6:40pm I called and Landry the counter sales man answered and with no hope left. I gave my year make and model and was told have to special order it with freight. I was just about to give up and Landry talked me threw it and asked me to look around on my starter to see if I see numbers so he could cross it. I found it and he did and sure enough it was for a car a year older and that's why I couldn't find it. when I walked in right when the manager was just about to lock up and Landry asked if I could come in. I could see these guys was tired, but they still went beyond to help a stranger. to you to thanks for the help... hart st napa's is my new go to auto parts store...#byeoreillyautoparts. read more