We decided to head down to Honolulu Volkswagon to look for a Ford Transit for my business. Upon arriving, Ryan greeted us at the door and was very friendly. He searched up what we were looking for and luck would have it, we found exactly what we were looking for. During the process, his associate Malachi took over and helped us find a great deal on our Transit. At the end of the day, we were very satisfied with the service and we will gladly recommend others to find their dream car at Honolulu VW. Oh...and a fun side note, they have an amazing offering of Teas and they even have Starbucks Coffee Machine. Snacks too if you get hangry read more

I've been coming here for six years, but today was my absolute last straw. I came in for a simple battery swap and service, and while waiting, I actually considered trading in my car. Instead, I got hit with a multi-hour runaround, vague numbers, and a completely absurd, inflated repair estimate that felt like a deliberate scam. The overall environment was appalling. The entire staff in the room was just staring at their phones and eating cupcakes, completely ignoring waiting customers. When I finally said I wasn't going to pay their outrageous prices and just wanted my car and my battery handled, the service advisor gave me major attitude and literally threw the paperwork/estimate at me. It's painfully obvious this place caters primarily to military or mainland clients who they think they can squeeze for top dollar, while completely writing off locals who know what things are actually worth. If businesses in Hawaii want to keep their long-term, loyal local customers, they need to actually respect us instead of treating us like cash cows or an inconvenience. Take your business anywhere else. read more

My experience at Honolulu VW has always been excellent. I've purchased multiple vehicles here. My sales advisor, Akira, is very patient and works diligently to answer any questions that I have. He was never pushy at all, and was very eager to get favorable terms for the purchase. The new Tiguan is a blast to drive and loaded with the latest tech. Service has also been very easy. Appointments are usually available same or next day; and there is a convenient lockbox for after hours drop off available. They take the time to wash the car after an oil change or service and provide Uber services to get you to and from the dealership. My service advisor Taya was very diligent in keeping me updated throughout the process. They shared inspection reports, videos of under and around the car while it's on a the lift, and when the vehicle is estimated to be completed. read more

Honolulu Volkswagen - 2026 Tiguan SE - Car Dealers Near Me - Honolulu, Hawaii

Terrible customer service here unless you're actively buying something or paying for a specific service. The owner, Christopher Fox, reached out to me for a 1-Star Google review, the day i posted it. He has yet to respond to my email two days later. Good luck to anyone trying to conduct business here read more

Malachi was a fantastic and friendly car sells man! Highly recommended! My Husband and I were in and out in less than 3 hours!

Taya & Daryl did a great job helping to know what needed to be fixed. They shared a recording of the inspection of my vehicle. The video helped me see and understand what was found. The repairs should've caused me to leave my vehicle overnight. Daryl was able to complete the repairs in one day. Taya was also able to help find ways to help with the price of the repairs. The timeliness of the repairs will help me with my big upcoming week. Thank you both very much. read more

The first used vehicle i purchased from them, leaked after the recent storms. After months of fighting with them they finally took it back and gave us a more expensive (of course) used vehicle with a just as expensive problem. From countless trips to this dealership to hours on hold and no return calls or so many Emails unanswered, this place and every single person in it is a disaster. Avoid them and all Lithia Motors like they treat everyone like this no matter who you are. read more

Customer service is amazing. I can't state how great these guys were. Gave me such a great deal with no pressure and got me in and out in 30 minutes. Best car buying experience I've ever had. read more

Honolulu Volkswagen - Car Dealers Near Me - Honolulu, Hawaii

Greeted with friendliness from the beginning by Akira! Cool guy with great vibes! He worked an awesome deal for me on a used 2022 GV70! Check him out, ask for Akira! read more

Malachi Rombawa was great to work with. He helped us find a car that fit what we were looking for. I would definitely recommend doing business there! read more

A dealership experience that actually differs from my past experience with dealers. Brandon helped me with the process and he was friendly and most importantly, not salesy and didn't pressure me to buy something. We eventually came to a number I was happy with and at no point, did I feel the typical car salesman pressure that most people are used to. Surprisingly a pleasant car buying experience. I would highly recommend Brandon. read more

Honolulu Volkswagen is top notch! Whether on the sales side with Kyle, Braedon and Eric or with the service/maintenance team, we always receive personable attention! They have the best selection!! read more

Had a great experience buying a new Taos from Honolulu Volkswagen. Husband made an appointment with Malachi and he met us out in the parking lot when we arrived. Awesome salesperson. Super nice and made the car buying experience painless. Will definitely see him again if we upgrade our cars. The finance part was a breeze as well and we didn't have to wait very long. Manager even gave my husband some VW gear to take home I love my car. Thank you, Malachi and Honolulu VW read more

Honolulu Volkswagen - 2026 VW Taos - Car Dealers Near Me - Honolulu, Hawaii

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The experience I have received from Honolulu VW was beyond excellent. After doing 3 visits, I was able to settle with the exact car I was looking for. The process of paperwork was extremely quick, due to being pre-approved on my 2nd visit. I'm extremely grateful for all the help I received from everyone that assisted me with my purchase. I'm so excited to have a vehicle that's not to big, not to small, but just right for my family! read more

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I am a retired business person and was interested in a used 2024 Audi RS5 at VW Honolulu and went today. I asked for Brandon as he listed the car and as he was busy, he introduced me to the junior salesperson, Mike. He was inexperienced but was very professional and helpful. When he showed me the car, we found out we are sports car people and I shared my Porsche Motorsports experiences and photos with him and later, the senior salesperson, Brandon, joined us. After showing me the car, he asked if me and/or my wife wanted to take a test drive. I said I would and that is when the issues began. Mike came back embarrassed as his manager said for this particular car, I would need a "pre-approval" for a simple test drive. I have never heard of such a thing before in my extensive car buying history. I have test driven much more valuable cars by simply showing them my driver's license or less. In the interest of cooperation, I provided my social security number, personal contact info and monthly income. It appears the manager didn't believe me when I gave the income figure and Mike said was that figure monthly or annually. I said monthly and this was questioned several times by going back and forth to the manager, as if he couldn't believe my figures. I informed them that I have an 850 credit score and can easily pull it on my banking app. This score would easily qualify for financing of much higher priced car than this used RS5. Then they asked about my trade in and I informed them to give me a price and trade in value and financing separately. After many more delays, back and forth, and more talk story time and still no test drive nor price, my wife lost patience and went out to our car. I gave it several more minutes and went looking for Brandon and I was standing in front of the manager's desk. Instead of getting off his chair, assisting me, or doing something professional, like finally greeting a potential customer, he just sat behind the desk with a blank stare, so I headed to the front reception area where I encountered Brandon and Mike also walked over. At this point, we were at the dealership for 2.5 HOURS and still without a firm price NOR a test drive. It was like I will buy the car already for an undisclosed price and without a test drive. Or they think I cannot afford to buy and refused a test drive, which is truly laughable, as you never know what someone will or will not buy. I informed them I have to make an overdue business call and my wife and I are highly dissatisfied with the lack of service or basic respect. It's not worth it to me at any price, let alone a car, to have an unpleasant time with the wife over what should be a very happy occasion. It should've been the easiest of transactions as I extensively researched numerous Audis at Audi of Honolulu and on and off island. I happen to have purchased a Porsche and a VW from this dealer (under the Cutter ownership) many years ago and this treatment was downright insulting. I informed Brandon and Mike to contact me if the manager ever got his act together, which I highly doubt, and wished them all the best. It is the manager's fault for losing this simple sale. It's very unfortunate as black is my wife's favorite color, and I was going to make it her surprise birthday gift. I never ever write reviews but this was one of the worst I ever had and do not wish anyone else to experience this. read more

Honolulu Volkswagen - 2024 Audi RS5 - Car Dealers Near Me - Honolulu, Hawaii

Attention 2023 ID4 owners. There's an active safety recall on the NTS website for the high voltage battery which can caught on fire and I have never received a letter from VW. This is insane! The recall was posted on January 21st and it's been more than 3 weeks. I took my vehicle for annual maintenance service (which is complementary) and because they know they won't make money with me, they provided zero care! I've waited one hour for a ride home. I ended up requesting the key to my vehicle to go back to work. They didn't even mention anything about the safety recall. They are putting our lives in danger and they couldn't care less. Shame on you Volkswagen Honolulu. read more

Honolulu Volkswagen - Car Dealers Near Me - Honolulu, Hawaii

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Rhayan was amazing, he was super helpful and took great care to listen to our needs for our daughter . if you need a car go down and talk to him he is super friendly great guy and goes the extra mile for his customers. appreciate Rhayan and the team at Volkswagen read more

My husband and I were so happy with our experience with Malachi. He was informative, helpful, patient and supportive. We bought our first mini van and are grateful for his guidance through the process. I highly recommend working with Malachi. read more

Best experience buying a car! Brandon and Akira are awesome. Please go see these guys if you guys are in the market. They make it a breeze

Quick appointment scheduling online. Fast service. Taya helped apply discounts where applicable.

Yessss I recommend this place they helped every single step of the way and found a great loan from a bank and made getting a car smooth and easy.There location near the airport on Nimitz and we worked with Brandon Tom and his team.Left happy that day with a car.They take Permits to.Go and get u a car just need to show u work to need pay stubs. read more

Taya was AMAZING!! she took me in last minute, was kind, honest an efficient. I had a check engine light on, the day after I picked my car up from The port. I'm starting a new job w/ little to no time off to take, she was able to squeeze me in on a Saturday, lifesaver!! read more

The guys over here made this a simple and easy car purchasing experience. Walked in with a car in mind, got shown it, test drove and bought all in the same afternoon. Malachi and Kyle were the best. Super easy to work with. Thanks again Honolulu VW. read more

Amazing service from start to finish. Sheree was professional, attentive, and kept me informed every step of the way. She explained everything clearly and made the process simple and stress-free. I received timely updates, and everything was completed within a reasonable timeframe. Truly a pleasure to work with! read more

Brandon helped me out and got me in the right car and the right price. He was professional and made sure my wife and kid had snacks too. He went above and beyond to ensure our experience was as quick and enjoyable as buying a car can be. read more

If I could give zero stars I would. Unless you're looking to give your hard earned money to a dealership modeled after a frat house filled with incompetent, sleazy, and sexist dudes, I'd suggest taking your business elsewhere. Besides having zero respect for your time and moving slower than an H-1 traffic jam, every guy that works there doesn't take a woman buyer seriously. After repeatedly ignoring my communications, both email and in person, every sales person and even the GM Joshua would only respond to my husband. I suppose it's possible they didn't respond to me because they were too busy vaping and dipping on the job, but your guess is as good as mine. Additionally, the GM takes zero accountability for anything going wrong (the sales team contracted the wrong car for us 3 times!!) and rather than offering in person support, hides behind his keyboard forwarding these concerns to other people on his team who don't have the ability or aptitude to rectify it. If the aforementioned isn't enough to steer you away from this place make sure that you read everything carefully. The finance manager Eric zooms in on all the electronic signature boxes so you can't see what you're signing, claiming that it won't work if not zoomed in. This approach got us enrolled in VW extended care coverage which was an additional charge and not on any paper documents. When we discovered it afterwards via a random email confirmation and expressed our lack of agreement to this he said it was a simple mistake and rather than removing us said he would reimburse us with cash, which he did. I'm no expert in car sales, but based on this I'd venture to guess there's some type of monetary manipulation occurring here. At best this place is a joke, but that's being generous given how slow, inept, unprofessional and shady they are. read more

Braeden is fantastic! I had a really good experience buying my car at Volkswagen. The team was helpful, patient, and made the process easy from start to finish. No pressure, clear communication, and I drove away feeling confident about my purchase. Mahalo to the team! read more

Had a great experience buying our new family vehicle! Started off our appointment with Mike but Brandon took over and handled most of our appointment. Brandon was easy going and personable which we appreciated since buying a new vehicle can be intimidating. At the end of the day we're happy with our experience and the suv we got to take home! read more

I have bought 5 cars and every single experience has been the best! From sales to service. Everyone always takes care of me! If I could give more than 5 stars I would! read more

I want to leave a 1, even a HUGE 0 but it's not the fault of VW Honolulu so here is a 3 and a WARNING to any outer island potential VW owner/lessee. DO NOT GET A VEHICLE FROM OAHU and ship to the Big Island. Even if the VW website boasts great relationships with Young Brothers for interisland vehicle shipping. DO NOT DO IT. I have a HUGE SAFTEY issue on my 2024 VW Tiguan that NO ONE is willing to help with. I've been bounced between VW America, Roadside assistance and even VW Honolulu over 2 weeks with no results. I finally get to speak with a supervisor with Roadside (apparently VW roadside or customer care don't have supervisors that talk with customers?? Weird huh?????) who agrees that I am covered with roadside and that VW will take care of getting my vehicle to Oahu for servicing. She even set up a tow to Kawaihae port to get shipped to Oahu. When I called to get further updates....NO ONE knows who the supervisor is that I spoke with and now a supervisor won't even get on the phone with me. They are all too scared and hide behind line staff and force line staff to say that it's my responsibility to get the car to Oahu. Whelp, here I am, leaving a shit review while I've been on hold for 45 min waiting to talk with a supervisor that refuses to talk with me. read more

Everybody knows dealers want you to come in and they put the "what's your monthly budget" screws in. Getting an OTD price before going in saves everyone time. I asked them for weeks for an OTD. Nothing but "when can you come in". I emailed a dealer in San Diego, (they assumed I was local) And got an OTD price the next day. 5k lower than here. No hassle. read more

Brandon Tom was professional and straight forward, and a car was purchased as the result.

Just bought a car from Brandon tom he was really helpful during the buying process but after I bought a car and called him to talk to him about some problems I was experiencing only 2 months after buying the car he seemed a bit as if I was pointing fingers towards him saying it wasn't him and it wasn't the first time it happened to people and sometimes it could be the car shops fault felt like a sketchy situation . he asked me if I was willing to trade in which I was open to at first when I talked to him over the phone but after thinking about it I think I will just stay away from this dealer and purchase a new car elsewhere read more

Where do I even begin?! I went in to test drive a car in Feb 2025 and waked out with the car. I'll own my part which was getting suckered by sales, but even the finance guy was shady in his dealings. I told them I wanted a minimum of $1K for trade in for my car and when I get home and looked closely at the paperwork I was rushed to sign, it showed they only gave me $500. Also while rushing me through the paperwork, I was told we didn't have time to read everything because "they were slipping me in real quick before another customer who is now waiting." I was also quickly duped into the customer care package for an extra $1100. When I pull out with my new used car, it had a few problems that I believe should have been mentioned- a serious coolant leak, low break pads, non-functioning airbag on the passenger side, and speakers that cut out within a couple of days (amp had been pulled out and speakers not reconnected well). Of course I didn't know that so I called to see if they could check out the speaker issue and I was told they "don't do audio stuff." So I paid a guy down the street $75 to reconnect the wiring for me. They said too bad about the coolant leak, car sold as is. They offered 10% off price of break service but honestly that just brings them down to the price of a trusted guy nearby so no thanks. The only reason they dealt with the airbag issue is because it was covered by a different company. And that took several months to resolve as well, trying to get back and forth to work multiple times was a big pain. Then when I bought the car its tags and safety were not up to date. They said "no problem, we take care of that." It took 5 months before registration came then there was a lot of back and forth about getting the safety, which required me going in person to be told they can't after all but if I go do it myself they would reimburse me. It took several phone calls, emails, and almost year later to get my safety check reimbursed. Although I asked for the care package be removed from my purchase within a week of purchase, it took them a YEAR to reimburse the $1100! No joke. I was extremely frustrated about multiple things to say the least. Manager Josh was basically useless in getting things taken care of. As other reviews have said, it's impossible to get him to do anything as he's always passing it to someone else and then crickets when you try to follow up via phone or email. I'm ecstatic to say my dealings with them are finally done 15 months later. Please heed my advice (and some friends of mine) and go somewhere else to purchase and repair your car. No need for an Ai apology response. I'm good now. read more

I purchased a macan from them and had an excellent experience. They were really busy when I got there and the general manager came out and helped me with the deal which surprised me. I even got a 25 dollar gift card for their accessories boutique which I thought was a nice touch. read more

My daughter leases a vehicle from Honolulu VW. The vehicle has broken down twice. First time, my daughter brings it in and they test the battery and claim to have "fixed it". They gave the vehicle back after 7 days. However, they never called us back and they say they will call you to update you and never do. If you call VW than it takes many tries and hours of time to get through to them. My daughter is always driving to the dealership in order to speak to an associate. It's a complete waste of time. My daughter brought the car back in on Tuesday this week and they still don't know what's wrong. They said they will get back to us. Another week she is without a vehicle. They don't provide a courtesy loaner vehicle while we have continually paid for the vehicle last month and this month. This is by far the worst service we have experienced. I would never lease or purchase a vehicle through this unprofessional, non communicative, inept VW dealership. Harold has been the service advisor but apparently he is out of town now for two more days. Unacceptable, unprofessional, and what a lack of Aloha. Mahalo nui for nothing. read more

Awesome service! Such a great place to go would definitely recommend for any service or purchasing cars. Great selection and very attentive staff. read more

I had such a wonderful experience buying a car from this dealership. I was in need of an upgrade after having a baby earlier this year and needed something safe and newer than my '01 Toyota. I found this '24 Honda in my budget and messaged Brandon Tom about coming to see it. Communications were so smooth he had it ready to test drive when I pulled up to the dealership! This was my first time buying a car from a big dealership as I've always purchased from private sellers so I was anxious but Brandon answered all of my questions and put me at ease. Eric Mak helped me with all of the paperwork and financial stuff. He was also wonderful answering my questions and explaining every detail in the process. I'm so pleased with my purchase thank you so much! read more

Honolulu Volkswagen - i - Car Dealers Near Me - Honolulu, Hawaii

i had a great experience with Chasity. she did great at attending to me and her patience was great because i sure had a lot of questions. Thank for making my experience great. read more

Amazing place when you get a new car or want to purchase a new car. Very comfortable everyone is and very comfortable they take you step by step through that progress of getting into that vehicle. If you ever get into this Dealership, reach out to Brandon, gives you that aloha spirit and gives you that spot on what car he recommends. Overall the experience has been amazing! 10/10 definitely would recommend to anyone if you are a college student looking for a new car or anything that comes into mind. read more

Honolulu Volkswagen - Car Dealers Near Me - Honolulu, Hawaii