Paul Furtado Yo.. go…read moreto this service guy and he handles it all.. hands down the best service manager ever! My car is smooth.. thank you for taking care of my car and me. Blessings.. ta

Update on my Acura of Honolulu had an appointment @ 9:30am on Saturday and I'm still waiting for my…read morecar to be serviced it's 2pm hmmmm . I just needed an oil change and alignment and it's like over 5 hours . I wonder if other customers had appointments or they just kept on accepting appointments than it puts everyone behind. With my experience in the past it shouldn't take more than 3 hours . Oh well let's see on my next service if they improve.

Went to Jerry's just to check it out & I came home with a brand new truck! All thanks to sam, he…read morehelped so much really appreciate it & also thank you to the team and everyone who helped.

Worked with David! He was amazing to work out the best deals and in what I wanted. Took a while but…read moreall worked out

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

03 ram 1500 set Nick…read morewas amazing. Good deal and exactly what I was looking for at a good price

Worst service department, worst customer service, bad everything. Owned a Cadilliac for 11 years,…read morepurchased from this dealer. All my service was done here. I was a very loyal customer, but over those 11 years service department at the counter must have changed at least five times. Impossible to get them on the phone to book even just oil change. Last visit for repairs they even broke off a piece of my door handle and have yet to call me with the replacement part. Too late as I have already traded in the car. Unfortunately I love the Cadillac product but would never buy from them again. Tried to contact general manager but unfortunately he was "out of the office" that day. Sorry but extremely bad management and they lost a loyal customer because of this. Honestly don't even wanna give them one star!!

Taya was AMAZING!! she took me in last minute, was kind, honest an efficient. I had a check engine…read morelight on, the day after I picked my car up from The port. I'm starting a new job w/ little to no time off to take, she was able to squeeze me in on a Saturday, lifesaver!!

I am a retired business person and was interested in a used 2024 Audi RS5 at VW Honolulu and went…read moretoday. I asked for Brandon as he listed the car and as he was busy, he introduced me to the junior salesperson, Mike. He was inexperienced but was very professional and helpful. When he showed me the car, we found out we are sports car people and I shared my Porsche Motorsports experiences and photos with him and later, the senior salesperson, Brandon, joined us. After showing me the car, he asked if me and/or my wife wanted to take a test drive. I said I would and that is when the issues began. Mike came back embarrassed as his manager said for this particular car, I would need a "pre-approval" for a simple test drive. I have never heard of such a thing before in my extensive car buying history. I have test driven much more valuable cars by simply showing them my driver's license or less. In the interest of cooperation, I provided my social security number, personal contact info and monthly income. It appears the manager didn't believe me when I gave the income figure and Mike said was that figure monthly or annually. I said monthly and this was questioned several times by going back and forth to the manager, as if he couldn't believe my figures. I informed them that I have an 850 credit score and can easily pull it on my banking app. This score would easily qualify for financing of much higher priced car than this used RS5. Then they asked about my trade in and I informed them to give me a price and trade in value and financing separately. After many more delays, back and forth, and more talk story time and still no test drive nor price, my wife lost patience and went out to our car. I gave it several more minutes and went looking for Brandon and I was standing in front of the manager's desk. Instead of getting off his chair, assisting me, or doing something professional, like finally greeting a potential customer, he just sat behind the desk with a blank stare, so I headed to the front reception area where I encountered Brandon and Mike also walked over. At this point, we were at the dealership for 2.5 HOURS and still without a firm price NOR a test drive. It was like I will buy the car already for an undisclosed price and without a test drive. Or they think I cannot afford to buy and refused a test drive, which is truly laughable, as you never know what someone will or will not buy. I informed them I have to make an overdue business call and my wife and I are highly dissatisfied with the lack of service or basic respect. It's not worth it to me at any price, let alone a car, to have an unpleasant time with the wife over what should be a very happy occasion. It should've been the easiest of transactions as I extensively researched numerous Audis at Audi of Honolulu and on and off island. I happen to have purchased a Porsche and a VW from this dealer (under the Cutter ownership) many years ago and this treatment was downright insulting. I informed Brandon and Mike to contact me if the manager ever got his act together, which I highly doubt, and wished them all the best. It is the manager's fault for losing this simple sale. It's very unfortunate as black is my wife's favorite color, and I was going to make it her surprise birthday gift. I never ever write reviews but this was one of the worst I ever had and do not wish anyone else to experience this.

Decided to go to Kia Honolulu after seeing a Kia EV9 Land online the night before, and I'm insanely…read moreglad I did. I was connected with Martin Kozlik, and from the moment we started working together, he COMPLETELY exceeded expectations!!! Martin is hands down one of the best salespeople I've ever worked with! He is incredibly knowledgeable, patient, and genuinely cares about making sure you're comfortable and informed every step of the way. He never once made me feel pressured, and instead made the entire process feel easy, smooth, and actually enjoyable. He took the time to answer every question thoroughly and made sure we felt confident in our decision -- which says a lot. I also have to give a huge shoutout to the sales manager, Gi, who was just as phenomenal. You can tell immediately that he runs a great team. He was transparent, professional, and worked with us to make sure everything came together in the best way possible. The level of care and effort from both of them really stood out. This was honestly one of the best car-buying experiences I've ever had. Martin and Gi went above and beyond, and it never felt like just another sale -- it felt like they truly wanted to take care of us. If you're going to Kia Honolulu, do yourself a favor and ask for Martin. You will be in EXCELLENT hands!!!

I give Kiet a 2.5 stars. As a business owner, I don't have time to waste. I had a goal of…read morepurchasing a car that day as I have other obligations to attend to. I let them know I rented a car for only 1 day and that I need to return the car by 2:30pm. I asked him to give me their best number on a new 2025 Sorento because I don't have time to waste and that number will determine if I buy or not. They didn't listen and so I left to go to Honda. While I was at Honda, Kiet text me that he spoke with his manager and they will agree to my number. I was happy but frustrated because they didn't hear me when I said I don't have time to waste. So I left Honda to extend my rental car another day. Since we wasted so much time, I took my son to grab a late lunch before purchasing the car. After lunch I had the clarity of mind that since I extended my car rental; that I don't have to rush now since I had already rescheduled my viewings with my real estate agent. It was a blessing in disguise because I ended up going to a few more dealerships and landed at Jerry V's just down the street. I told them the same thing I told Kiet. I don't have time, and I asked, if you can give me this SUV for this price out the door, I will buy it right now. The manager came out to speak to me directly and asked if I had any wiggle room. I said no. As a result, I was able to buy my son a brand new 2026 Santa Fe with black leather interior for the same price cash out the door for what I would have paid for on the 2025 Sorento. So lesson for all, not every set back is a bad thing. Kiet is a good salesman as he does follow up, he just needs to work on his listening skills and understanding exactly what a customer needs.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

I brought my vehicle to Autoland on July 9th for a screen repair on a car I purchased from them,…read morewhen it was returned on July 11th there was visible damage to the dashboard and trim that was not there before. I showed the owner clear before-and-after photos with timestamps, and he denied responsibility and claimed the photos were too blurry -- which is simply not true. I'm extremely disappointed in the lack of accountability and customer service. I wanted to resolve this privately, but I was left with no choice but to warn others.

TL;DR - choose any other company!…read more Upon arrival, she. You go to rental transpo, the car rental shuttle driver will tell you, they have never heard of this company.... --- clue 1 your walk to the offsite shuttle will take you to "pre-arranged 4" and then to the center isle to wait for your shuttle. Which comes every 15-30 minutes. While you wait in the heat and humidity, you will be dreaming of an air conditioned shuttle. That will be dashed comely. As they pull up, in an unairconditioned van. ---- this is clue 2. In the van, the van drivers encourage conversations about politics! On vacation, with strangers. I wanted to throat punch my fellow passenger and driver by the end of the ride. It was already a long day, not, sweaty and uncomfortable physically and now this Bs? Let do something simple, like talk about the weather. And not open with are you republican or democrat....----- annoyed point 5 The sign by the driver. "Drivers only work for your tips, Venmo and Zelle accepted" ----- clue 3. A company that doesn't even pay its van drivers. Arrival to rental facilities. No ramp, not Ada compliant. Leave roller bags outside, as you go in to pick up your car...As a traveler, traveling along, this makes me feel total sketch. But, hey it's the local way. the lot is all gravel, so not easy to move those roller bags around. Inside, as you are away from your bags, and feeling vulnerable. You explain all the insurance you carry, yet none of them are "good enough". And the feeling that if you do not get "their" insurance, these fools will find anything to bill you for later. They even... take your phone and cancel the prepaid insurance you had. And all the documents are in a different same then the place you "rented" from online. I wonder why, oh cuz the fools have to keep changing their names to run from honest reviews and keep getting tourists to rent cars... clue 4-10 They bring you a car with 115k miles on it. No usb plugs, but a lovely cd player. And you think how the AF am I going to navigate if I cannot "see" or "hear" mapping instructions??? Don't worry they will upsell you in the lot from a 12 yr old car, to a 10yr old car "new car", which btw is not on the list inside when picking out the car... and try to charge you $30 more a day. Which still barely has modern car amenities. Then try to drive that piece of car... turns like a Mac truck, reds an oil change, was not cleaned out, sand on everything, no washer fluid. One highlight- the car looks local and I got waved thru a road where they would gave Gould a tourist to turn around. And maybe your car won't get broken into. This rental experience started wretched, and continued to be the top 5 most worst travel decisions I have ever made. Learn from me. Use real car rental companies. You'll save money, frustration and time in the end.

This is classic bait and switch! after paying over $500 for a van we got here and found out they…read morewere going to charge us more than $600 in addition to what we'd already paid. They claimed we arrived late because it was after 12 noon. Do not bother! I don't Go anywhere else! A public bus would be better. Total waste!

I intended to shop at the craft store and didn't realize the parking was right by the lemon lot…read more How fun, no bothersome salesmen. You can browse at your leisure and contact the auto owner at your convenience. Everything from Lexus, Cadillac, Audi, you name it. So if you buy and sell cars, there's all kinds from luxury, SUV, sport, hooptie beach cars, and even motorcycles. *As the name suggests, this is on base.

Located about a block inside the back gate of Hickam just past the car wash and next to the…read moretheater. It is located in a great location and the paperwork on each vehicle is very detailed. At any point in time there can be not only cars, but trucks, SUVs, motor boats, sail boats, trailers, four wheelers, motorcycles, etc. The reason why I give it a 3 is because this is the most expensive resale (aka: lemon lot) I've ever seen and it seems as though vehicles sit there for long periods. I have been here quite a few times over the past few years for various reasons and it's over the top. If a vehicle is priced right it either goes fast or people wonder if there is a problem. Very strange. I also notice a lot of notes on vehicles for people wanting to buy, haven't answered calls...and aren't stopping by to see the notes. Good luck buying or selling here. I gave up, but that doesn't mean it may not be good for someone else. Just be aware of my observations.

I recently worked with Adam at Autozilla (Beretania location) while considering a used car…read morepurchase, and I wanted to share my experience even though I didn't end up buying. Adam reached out promptly, kept communication easy and consistent through text, and was genuinely friendly throughout the process. What stood out most was that he seemed truly invested in making sure the car was the right fit for me -- not just closing a sale. I also had an independent pre-purchase inspection done through my own trusted mechanic of 20 years, who confirmed that Autozilla is honest and runs a good operation. That meant a lot to me. Ultimately I didn't move forward with the purchase, but that was purely a personal preference about the specific car -- not a reflection of Adam or the business at all. I'd feel confident coming back here and would recommend Adam to anyone looking for a no-pressure, genuine car buying experience.

Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.