I really don't like the process of buying/trading a car. But I was in a bind with the lease I had and Leo did his best to help me. He went above and beyond and made everything smooth sailing with my trade. Definitely coming back for that Audi! read more

I've been to this Audi dealership several times now. This review is based on all of my interactions so far, not just one visit. Buying the car: I got a fair price and was initially happy with the deal. The car was Certified Pre-Owned, but it was pretty dirty when I first saw it. Not a huge deal, the salesman told me to come back the next day with the loan check and it would be cleaned. I came back the next day. Still dirty. He asked for another day, and I stupidly agreed. Came back again, still dirty. On top of that, he told me the key fobs were dead and would be replaced. They weren't. At that point I just said screw it and took the car to deal with it myself. To make matters worse, the safety inspection sticker was expired. I had specifically asked for the safety inspection to be done before pickup. It wasn't. Title and registration: I brought the car back myself for a safety inspection zero issues. When I bought the car, I was told registration could take up to three months and that they'd call me when it came in. Three months went by. No call. No mail. I finally went to a satellite DMV, and they told me, "Yeah, this car has been registered to you for a month already." They printed it on the spot. Meanwhile, my bank kept calling me asking where the title was. It took the dealership almost two months to get the title to my bank. That's completely unacceptable. Customer service: I later brought my vehicle in for service. I pull up, and the guy checking people in is just fucking around on his phone. I had to get out of my car and walk up to him. No greeting. No "sir." Just grabbed the keys. This is supposed to be a luxury car brand, but the experience felt more like a Waffle House than Audi. To top it off, the service manager initially told me I didn't have an appointment then looked again and realized I did. At that point, I was already fed up. Overall: My experience here has been consistently poor. If you're going to spend money on a "luxury" vehicle, go to Mercedes or BMW. These people clearly don't care about you or your time or at least that's exactly how they made me feel. read more

Bought a A3 from Audi Honolulu. 3 days after picking up the car. There was a computer glitch that turn all the warning light on. Then washed the car and the trim on driver side delaminated. Audi did not want to replace it. Told me to pay $700.00 to replace the trim. RECOMMENDATION: DON'T BUY AUDI VEHICLES. read more

Scheduled a service for my Audi Q3, spoke with the representative about getting a loaner car during the time my vehicle was in the shop. Verbally confirmed on the phone. And scheduled my day around having access to a vehicle. Dropped off my vehicle, and to my surprise, there was no loaner car available or scheduled due to lack of confirmation on representatives end. Very big inconvenience in my day and had to reschedule several meetings I had planned to work around this. read more

I dropped my car off to have work done they replaced my oil filter and didn't put oil back into my car. They are coming to my house to put one quart in but not 4 like my car requires. Every time I call I get no answer. I asked to make a claim and they shut that down real quick. Was told my car would be done in 3 days it took 8 days and they had no care in the world to update me, I had to call for updates. I will never come back here. Can't even speak to someone over the people answering the phone. If I could leave negative reviews I would. read more

We had an awesome experience buying a car with the help of Audi Brand Specialist Wei and Sales Manager JP at this location. The process was quick and efficient. If you're in the market for a new car, make sure to stop by here and ask for Wei! read more

Came in to look at cars, specifically an Audi Q8 and James was such a great help. He was super knowledgeable about all the cars; friendly, not pushy and helped my other half spec out an Audi RSQ8. *If you are looking for a car to buy or lease I highly recommend asking for James. read more

Audi Honolulu - Audi cars - Car Dealers Near Me - Honolulu, Hawaii

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Best experience I ever had at a dealership. Workers are very humble and care about your needs. Huge shoutout to the technologist Brandon, he helped me get into my 2022 Audi rs3. He has made the process so easy and less stressful for me. I 10/10 recommend to go and ask for Brandon. read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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Hey, did you know that Audi Honolulu has a technologist? Well they do, and his name is Brandon. Brandon is super welcoming, smart, and quick with your technology needs. He got us connected to our car in less than a half hour! If you need tech assistance with your car, Brandon is the guy to go to at Audi Honolulu. read more

We had an excellent experience getting our car at Audi Honolulu. Robert was so knowledgeable, professional, and patient when working with us. He made the process easy, constantly gave us updates, is extremely efficient, and was always available to answer our questions. Likewise, Brandon was incredibly helpful getting us setup with our new car, answering questions and guiding us through the process. Definitely recommend Audi Honolulu and their team! read more

Audi wants $480 for an oil change for my Q5 Audi SUV should be $180. I think they're pushing the limit that's unfair business they're pricing themselves out. read more

Great dealership! Robert Townsend did a phenomenal job! He sold my fiance her Q5 and I'm walking out with an A4. Told him exactly what we wanted and he fought until we got what we wanted. Excellent customer service! Please hit up Robert if y'all are shopping here! read more

Went down to Audi to look at a new car. John Ohtani helped us and was very knowledgeable about the vehicles. He made my wife and I feel like family and we had a wonderful experience with him. Thank you again John! We definitely will see you again when we're ready to buy our Audi! read more

Robert is great and a pleasure to do business with! Got a brand new 2024 Q3 and couldn't be happier with the vehicle and the customer service. I look forward to being a part of the Audi family. read more

Amazing customer service and treated me with dignity and respect. I was able to negotiate. Good job Daren Togami

Had a nice experience purchasing my Audi Q3 through the Costco program. My only complaint is Audi notified me that i needed an oil change and told me that it was still covered, however after i left to do some errands they called and said they were mistaken and that the warranty was done but if i still wanted the oil change? I unfortunately neglected to ask the cost. When i arrived to pick up my car i was presented with a $300 oil change bill (only an oil change nothing else). I was in total shock, was i taken advantaged of because i'm a woman? Beware...always ask the cost. read more

Terrance was great to work with. Very friendly and easy going. He followed after my first request and was very patient during the negotiations. read more

Audi Honolulu - Terrance working hard with a smile. - Car Dealers Near Me - Honolulu, Hawaii

Thank you the team at Audi Honolulu great service and thank Scott and James for helping us with our car pick and paperwork read more

Audi Honolulu - Just got our new Audi Q7 from Audi Honolulu. Supper happy with the service. Thank you Scout and James - Car Dealers Near Me - Honolulu, Hawaii

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I went into Audi Honolulu thinking nothing could get me out of my BMW M4, but sales advisor John Ohtani AKA "Audi John" had vast product knowledge, attention to detail, and a golden standard of customer service. If you go down to Audi Honolulu, request John and say Jonah sent you! read more

Just want to say John Ohtani was a great assist in my purchase! Easy going and always available. Tre 5 service. Brandon did a great job walking me through the setup of my Audi S5. He was very professional and highly knowledgeable. I appreciated his patience and really showing me all the bells and whistles. He is the epitome of the professionalism and 5 service one expects from Audi! read more

Went car shopping and John Otani helped me. Great experience! Highly recommend. Had a hard time comparing cars but he was able to explain and answer all my questions! read more

Had an awesome experience buying my car at Audi with Brandon. He is not the typical pushy car salesman, very patient and professional. Ask for him, if you plan on buying a car here. read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Terrance was very patient, worked with my budget and showed me options pre-owned Audis that fit my budget. I was able to find an upgraded Q5 that checked all the boxes! The process was not stressful and he respected my bottom line. read more

Let me begin by stating that the Brand Specialist John Deron Ohtani is by far the most genuine, warm welcoming and extraordinarily knowledgeable sales specialist that my wife and I have ever had the pleasure to work with. Not intending to sound generic in anyway, but if you are in the market for buying an elite sports car, to a special addition custom ordered investment, to the everyday commuter vehicle, my wife and I highly recommend John Ohtani. He made what is normally a monotonous, high pressure and relatively stressful ordeal of buying a vehicle into an enjoyable and memorable experience. Not to mention his knowledge of the brands they offer at dealership such as Ferrari, Lamborghini, Bentley and Audi is truly astonishing and quite remarkable. We felt like we were at a luxury car museum at times, listening to John share fascinating information on the various luxury brands. The Velocity JN Auto Group dealership is an incredible experience in of itself. Professional service, beautifully designed building with multiple brands to select from and some to even feel in awe of. Incredible to be surrounded by such professionalism and assured buying confidence from a dealership that takes pride in having integrity. Mahalo, to Velocity and to John Ohtani, for an outstanding buying experience. read more

Audi Honolulu - Car Dealers Near Me - Honolulu, Hawaii

John was our sales guy! He was thorough, respectful, accommodating, and knowledgable! He made the purchase of our first, but not last, Audi easy. Working with him was amazing. The detail to service was impeccable! Thank you John! Brandon was our Tech Specialist! This guy knows his stuff! He was polite, helpful, and has a kind approach to teaching you about all of the different aspects of the car!! He was beyond helpful! He assured me that if I ever find myself in need of assistance, in terms of how to navigate my new Q5, just pop in and he'll walk me through! Brandon, you are essential to the brand!! Mahalos Audi Honolulu! read more

If I could give 0 stars I would. We've been negotiating with them for a while, and just when we came to finalise things, they refused to honour the agreed price. Thanks for wasting my weekend afternoon, John-Deron Ohtani. To Audi/JN auto management: happy to discuss, he managed to piss me off in less than a minute. read more

I made an appointment a day in advance and was able to get in. Once I got there, I checked in, I was greeted, and then sat in the waiting area. The dealership is pretty spacious and everyone there is super friendly and always checking on you to see if you've been taken care of. I had the pleasure of working with Taiana and she made the experience feel so seamless! I was anxious because it was my first real big purchase so I appreciated that she took the time to answer all of my questions and even gave me great deal. We chatted and of course, it felt like she was a longtime friend. The total process took about 5-6 hours, but it didn't matter because I walked out with my brand new SUV! RUN, don't walk to Audi Honolulu. You will not be disappointed! read more

Brandon the technologist is the best! After trying to troubleshoot through forums and on my own I decided to head down to the dealership. He was easy to connect with (thanks Terrance!) and incredibly persistent, patient, and was the only person on the planet who could successfully troubleshoot getting my Apple Watch set up (the Audi customer service agent on the mainland tried to no avail). Now I can easily go for a surf and not have to worry about getting in and out of the car. From getting your car set up to fixing any random issues Brandon is the man! Thanks Brandon! read more

I'm increasingly frustrated with the level of (lack thereof) of customer service almost every time I try to get my car serviced here. First - it takes an inordinate amount of time and effort just to get ahold of a human (67 minutes today) Second, the person who answers the phone provides a very low level of customer service. When I asked about the status of my 2016 A3 I dropped off two days earlier for a check engine light and shifting issue the response was "there are other cars ahead of yours so we probably won't get to it till next week". I asked if they could just pull the code to give me some idea and the response was "I just said other cars are in front of you" I also purchased the extended warranty with rental car coverage. When I inquired about how it works, the response was "you'll have to call enterprise" I love my Audi and was considering an R model but I'll take my business elsewhere. read more

Amazing experience with Brandon at Audi Honolulu. The car buying experience has changed so much with all the product shortages. I was reluctant to buy a car during this time, but did some research and decided on an Audi. From the time we came in, Brandon was so friendly, accommodating and not at all pushy. He was super transparent with all the information. We didn't find the right car/deal the first time we came in, but I asked him to let me know when another model came in. A few days later he did just that and I ended up with a new car that I love! If you want to check out Audis definitely get in touch with Brandon at Audi Honolulu! He'll take good care of you! read more

I was having trouble letting go of my 15 year old Honda Civic. We've shared too many memories together and I just couldn't say goodbye to my trusty old friend, even when she began to make funny sounds after I accidentally backed her up into a post. I was planning on getting an updated version of my beloved Civic, but my (human) BFF was like "No girl, you're coming with me to Audi with me." My BFF has been driving Audi exclusively for the past several years, ever since we finished school together. We watched a James Bond movie around the same time we graduated, and that was it for her. Me? I'm... just not the kind of person who cares about things like that. I just want a car that gets me from Point A to Point B. BFF picked me up one Saturday and said "Get in the car loser (TT Roadster) we're going car shopping!" She even made the appointment at Audi Honolulu for me and everything. My only two requirements were: 1) I need a car that's small since I am bad at parking and need to get in narrow parking stalls, and 2) it needs to scream bloody murder when it looks like I'm going to back up into something. We were helped by Max, who was extremely patient with a reluctant me. He showed me an A3 which is a smaller car that really did scream bloody murder if you got too close to things backing up. Max also did not act like I was a weirdo when I said I didn't want to do the test drive. My BFF had to do it for me since I get anxious when I drive a car that isn't mine. Max showed me everything I needed to see, was never pushy, and his answers to my questions were all so easy and understandable. An hour later, I was thinking, "Ok this is doable, I can actually afford this car." Then after another half hour... "OMG what's going on?!?" I was signing my life away on some paperwork I had not planned on signing earlier on the day. Haha, wow. But what can I say, I was convinced it was a good deal and I was getting an excellent car. Their finance guy JP also was so accommodating and easy to work with. I had good credit so they let me put the down on my credit card so I could get my airline miles. And I also got a good deal on some sweet anti-bird poop car coating when I went over my options. They even gave my BFF and I matching Audi thermal coffee mugs when we left. Aww, what a sweet touch. It's now around a few weeks in, and I am enjoying my new small car that screams bloody murder whenever I back up. It does feel like a major upgrade, but I still miss my trusty old Honda. I hope to see her on the road some day with a fun college kid who is taking her on better adventures than I ever did with my boring corporate life. But I have to admit, I now secretly feel a bit like a Bond girl. Edit: I wrote this review a few years ago and didn't realize it was sitting in my drafts... 4 years later I still love my car and the service I receive from Audi is top notch. read more

Thank you John Ohtani, for always making it a wonderful and easy going car shopping experience! Always professional and friendly, we are thankful for all your help! If you are interested in a vehicle definitely ask for John!!!! read more

Audi Honolulu's team has been amazing! I brought my Q5 over from California and the team's support and wonderful customer service has been such a nice welcome to Honolulu these past two years. A big mahalo to my brand specialist James!!! James has been extremely helpful and knowledgeable in finding me the best route this year with my 2019 leased AUDI Q5. James has been working with me nonstop since January and I just ended up buying out my leased Q5 with him. He even had my "new" purchase washed and detailed. Thank you James for always being so responsive, for being so knowledgable about all Audi models and for making me feel confident in my car purchase journey! You are the best! read more

We are overall very pleased with our experience at Audi Honolulu. Our salesperson, Darren, was courteous and honest. Since it was only his third week on the job, he had to often check with his superior for an answer, but I liked that he did not try to make something up and was candid about getting the correct information to relay to us. Darren was great in following up with the sale and being responsive to any questions I had. I would like to especially commend, Brandon Banas, the Audi Technologist, who exceeded our expectations in conveying his knowledge about the car in a clear, respectful, polite, and well-informed manner. Brandon was highly professional and at the same time fun and very easy to talk to. He made us feel comfortable learning about the car as well as in asking our questions. Thank you, Brandon, for making the car buying experience a positive one. read more

Working with Daren Togami was a breeze! He made the buying process easy and took care of my whole family as we were waiting for everything to be finalized. The management had an excellent deal on a used Mercedes and Sam, the manager somehow made the deal even better. Excellent service from the top down for the buying process. Thanks guys! read more

My wife and I were humiliated by one of the salesperson. He was rude and scoffed at us because we did not have much knowledge about trading in our car. My wife was so angry that she wanted to leave the place but I stayed only because I wanted to buy one particular car. We ended up buying a car after talking to the manager. The manager was very nice and professional. We love our new car but We would never want to visit the place again. It sucks that there is only one Audi dealer on the Island. read more

I just bought my second Audi from Brandon at Audi Honolulu and had the best car buying experience! He explained the whole process so well, from the features in the car during the test drive to the paperwork process. I'm sure all the salespeople at Audi Honolulu are great, but Brandon is the best! read more

John Ohtani is THE best at Audi! We just started looking for a car and started with Audi & didn't have to look further! We got what we were looking for the same day we went in. Thank you John! read more

We were visiting the island last month and live in Denver. We've been driving Audi's since 1999 and wanted to see if we could purchase some Audi swag referencing the Honolulu dealership. The sales person was so nice and accommodating, he gave us a few "Honolulu Audi" license plate holders and a few cloth face masks as well. Now driving with the Honolulu Audi on my rear license plate. Love it! Mahalo nui loa! read more

Thank you Daren!! Worked with Daren to help me get a preowned 2021 Audi S5 Sportback. Super knowledgable and helpful with the process. Overall great experience! Thanks to JP as well for helping to close the deal. read more