****Lack of Transparency - Ask for the "Know Your Vehicle" Report Before You Buy**** I purchased a used vehicle from Jaguar Land Rover of Honolulu and was assured by my salesperson/Brand Specialist that the car was "all clear" after their mechanic's inspection. I trusted that statement and was never told a full Know Your Vehicle inspection report existed - or that I'd have to specifically request it to see it. That report contained information that would have prompted me to get a second opinion before purchasing, and now I'm facing thousands of dollars in engine repairs on a car I've owned for only two months. When I reached out for help, management not only refused to assist or take any accountability - they ignored my emails entirely and let the Brand Specialist respond in writing that they only provide the report if a customer specifically asks. Expecting customers to uncover hidden inspection details after being assured everything is fine & making the purchase, feels predatory and far from the honesty and transparency that should be standard at a dealership, especially in a small community like ours. If you're considering buying a used car here, do not rely on verbal assurances - insist on seeing the full "Know Your Vehicle" report before you sign anything. read more

Jaguar Honolulu - Car Dealers Near Me - Honolulu, Hawaii

See all

Having lived on the mainland and owning an only Jaguars for the past 25 years, I've become accustomed to a level of service that just simply doesn't measure up at this dealership. It takes weeks to get an appointment, the staff while some are friendly are often between a rock and a hard place meaning that there's nothing they can do. On top of all that, their rates exceed the national average meaning that my extended warranty would not cover almost 40% of the repair. Just excessive amounts of time that they ask for versus the national average results in significantly higher labor cost. I understand that parts in Hawaii are scarce and have to be imported from the mainland, but this was way higher and beyond any reasonable shipping cost. One example...I asked if there was something they can do about a bumper that I had scraped that had become separated, and they (without asking) punched a hole in it and tied it with a zip tie. The service manager offered to return the money I paid for that repair. Weeks and weeks went by with no refund, I kept asking them where the refund was. It took over two months to get the money back. On another occasion, a piece broke during a repair, they offered to get it for me. After it came in, I sat there for hours while they figured out that there was a second piece. Two months later, that second piece came in after me calling repeatedly they said they couldn't touch it for three weeks. Most recently my car sat there for over two weeks, I drove it away and the temperature gauge came on a minute after I left the shop. They told me I would have to wait two more weeks! Mind you, they never have any loaners available!! I took my car to a mechanic. Had the thermostat fixed and sold it the day it was ready.. I honestly would have bought another Jaguar but as long as I continue to live on this island I can't imagine continuing a relationship as, there's a 0% chance I will do business with this company again. In the two years I've lived in Hawaii, I have had three Service advisors because the staff constantly turns over. Some great and some are extremely unprofessional. I did buy a different car after this experience and it's no longer a Jaguar. I cite the Customer Service here as the single reason the brand and I are going through a divorce. In short, it's a genuine shame. read more

I've been car shopping for a luxury weekend car for the last few months and came across a well-priced vehicle on Edmunds.com. I emailed the referral and was contacted the next day by Jim in the social media/IT dept who then referred me to Preston with Jaguar Honolulu. Take note: salespeople are specialists in ONE brand unless they're doing sales in the high-end cars (Maserati, Ferrari, etc.) Preston in Jaguar sales and JP in finance didn't waste any of my time with trying to convince me of an upgrade. Both men were honest and patient. My time is valuable and I appreciate them cutting to the chase to get me out the door in my new whip. read more

See all

We bought our first luxury car from Sergio here. The entire experience from start to finish was great. Sergio was super knowledgeable and incredibly helpful, and not at all high pressure. We highly recommend! read more

We had the most pleasant and orientated service. Go see our man Sergio he is TOP notch. We are so happy with our 2024 XF. read more

See all

I recently purchased a car from Eric. He worked with me and took care of everything I had requested and made my purchase a breeze. I will definitely come back to purchase a car from him. Thanks read more

I guess this place is so upscale, that they don't return your calls trump to call the Katy's department but could never get through. I called Jaguar USA for help, and funny thing they say the day thing too . Waiting on a part to come in read more

Update 13SEP24: Jaguar Honolulu Services Manager contacts me. She continues to back her program, as she should, but with no regard for the concern of mechanics padding hours and "not having parts in stock." I explained to her, I gave them all the codes and reasons for free. She said but I agreed to pay for their diagnosis. I said I paid for you to diag and fix my car. She said we don't have the part, so you have to agree to the diag and come back to fix the car when the part comes in. The issue is not uncommon for these vehicles, and I offered to send her a video of the repair sponsored by JAGUAR and to tell me if she would agree to the $1,700 charge. https://youtu.be/zqV2ELut1HY?si=BgUN-r_Gxoe6CDJ2 She wouldn't even here me out or let me finish explaining before she began to argue and repeat herself over and over again about her processes and procedures and how I should not have agreed to their loose terms. Mind you, they are the only certified Jaguar on island, and they didn't present an alternative to fixing my car. I paid $550 expecting to get my car repaired after a diagnosis that was presented to them 3 weeks prior; giving them plenty time to acquire potential parts. Between the manager and the service rep someone is lying. They can't even agree on the number of hours that was spent on "diagnosing" my car. If you can avoid JAGUAR Honolulu, I highly suggest you do. The alternative would be to obtain the part number within your error code(s) and self-order. Then, take your vehicle to a reputable mechanic shop and talk it over with them. Original complaint 12SEP24: I am unsatisfied with my overall experience at Jaguar Honolulu and latest services between 10 SEP and 12 SEP 2024. I was charged $554.97 for a mechanic to "verify my concern." I provided all of the same information that the mechanic "verified" before I dropped my car off. There is no way the services provided should be this much for a diagnostic, especially when there was no new information provided. Service Rep Karey was no help and offered no assistance in rectifying the manner on site. The manager was not available and did not become a part of any solution. Following the set charges, I was notified that, the $554.97 would be a part of an additional $1,700 charge to replace one part. On top of these fees, this service department never seems to have parts in stock and uses this excuse to increase the minimal number of hours to work on vehicles, thus, maximizing hourly rate fees from their customers. This is based on interactions from two prior maintenance services I needed for my vehicle. I am asking Jaguar Honolulu, the monopoly of Jaguar on Oahu, to please rectify this persistent issue which is also substantiated by similar reviews online. read more

I purchased my vehicle there and after a few years there was a coolant smell so I brought the vehicle in. They told me that nothing was wrong, so I trusted them. Then the front object sensor started to fail, I brought it in and they said it was off and they turned it on..... I looked at Malissa weirdly and said, "Oh really!" I knew she was feeding me bull shit because you can't turn those on or off. I also found that they broke the locking tab for the windshield wiper fluid and they didn't say anything. I took my vehicle to another shop in Kalihi, if you have a luxury vehicle you know which one but I'm not sure I can use there name here. Anyway, they found out why I was smelling the coolant smell it's was because there was a little leak. The Jaguar dealership didn't want to fix it because it was still under warrant. What a bunch of scumbags. My advice to anyone that wants to buy a Jaguar is: Get that stupid thought out of your head right now! You will be unhappy in the end. Get a Lexus or Mercedes you'll be glad you did. read more

Just stop the "Ship" and bought another "Whip"...Thanks this time to Sergio for the great customer service and the management team for AGAIN taking exceptional care of me and my family's needs. Shopping for a vehicle is never a easy process but my wife left happy so that's all that matters. We came in with a vision and they made it a reality. Couldn't have gone any better today... Thanks again to Jaguar Honolulu for everything. read more

Jaguar Honolulu - Wifey Whip - Car Dealers Near Me - Honolulu, Hawaii

See all

This review is way over due we have an XKR Jag less than 10,000 miles. # 4 jag we've had .... in the last 15 years. We had the front dash electrical panel go blank couldn't see navigation nor play music etc. We took it in for repair it took them 3 months to trouble shoot the panel.. finally received our vehicle back and they charged us for repairs $3500.00 This location is a joke and we will never purchase another Jaguar from this Hawaii location. In the process of actually looking at Porsche as I type this review.. Horrible wait times for service to be finished at this location.. read more

My son and I had a great experience at Jaguar Honolulu dealership with Sergio Ambrosino. He is a phenomenal salesman who made purchasing a 2015 Mini Cooper Countryman S -- a breeze. I must apologize to Sergio for a late review, but owe it to him for such an outstanding performance. He had great chemistry with my son while they chatted away about different cars with much enthusiasm, and also making us laugh throughout the test drive and back at his desk. Sergio, is a great worker, excellent listener, and patient. I would definitely recommend him to friends, family, and acquaintances! Keep a look out for this class-act gentleman. You will not regret it! -Juanita C read more

Let me start off by saying this is my first Yelp post. I usually don't post reviews, but after my experience at Jaguar, I felt compelled to write a review. For starters, I would like recognize some of the extraordinary staff that left an impression on me; Keoni & Jenna, the sales team that assisted me in my purchase of the new Jag. This isn't my first experience buying a luxury car, but it is my first experience with buying European. Keoni and Jenna were patient in allowing me to end up with the exact model I was looking for. I never once felt rushed or even had the slightest feeling of being taken advantage of. The only downside, and yes, there is unfortunately a downside to this, is that the company stores their new fleet of cars, even their exotics, on the top floor of the Ala Moana parking lot. This means that the cars bake in that blazing sun day after day after day. I would expect this from an economy brand, but I honestly expected more from a company like Jaguar. The model I chose was the last one in stock, so I couldn't really be choosy. However, due to the amount of time my car spent in the sun, meant that all that fallout was actually baked into the clear coat. There was even numerous bee droppings, those little yellow specks, dried and almost fossilized into the clear coat as well. At this point of the Jaguar experience, I was about to pull out. Trust me, it was pretty bad. The only saving grace in the whole experience was actually my salesman, Keoni. He not only acknowledged the flaws that were clearly there, but he vowed to correct them. And correct them he did. Due to extent of the fallout on the car, I was told to return later that evening to pick up the car so that the staff would have time to detail the car. When I returned, Keoni was finishing up the detail by hand. Keep in mind, that at this point, the dealership had closed, and on top of that, the sale had already been made. So he definitely went above and beyond. I was truly impressed by Keoni's integrity in acknowledging the flaws and not "playing it off" or treating me like some kind of sucker. I was also impressed in his attention to detail, and thoroughness in seeing a business deal go through seamlessly. Because of the sales staff, particularly Keoni, I not only went though with the sale, but it earned my candid opinion and honest rating of 5 stars overall. read more

Jaguar Honolulu - Car Dealers Near Me - Honolulu, Hawaii

Its a car dealership, it is what it is. What I will tell you is this, if you want a luxury car that only comes with ONE KEYFOB then Jaguar Honolulu is the place for you. Been over six months since I bought my LR and I STILL don't have my second key fob. Some BS about COVID and CHIP shortage and blah blah. Hyundai doesn't have that problem. Toyota doesn't have that problem and GMC doesn't have that problem so why does LR have that problem? Do yourself a favor, go across the street to BMW. read more

Sergio was awesome! I was in the market for an electric vehicle, and had an appointment at another dealer for a test drive. My husband and I thought we would stop upstairs to look at the Jaguar I-Pace. We decided to test drive this beautiful vehicle and loved it! My intention was just to test drive that day, but Sergio made our deal a no-brainer! He was NOT pushy, VERY RESPECTFUL, and super kind. I called a couple of days later to ask about purchasing a sunshade, and Sergio called me back saying that he bought me one for a Christmas present! So nice! The service at Jaguar is top notch, from being greeted with respect and a smile, to the beautiful key box with the kind note welcoming me to the Jaguar family. Thank you Sergio! read more

Service is UNIMPRESSIVE; in fact, quite below average. No one answers the phone even BEFORE Covid-19. This is supposed to be a luxury car dealer, and I expected luxury car service, but it's not. We've owned Mercedes & Alfa Romeo from this same dealer -- service also meh!..... We still own an Infiniti & Nissan -- these dealers & their service departments are SUPERIOR! Lack of competition on the island leads to having to accept poor service for luxury cars. read more

We were looking for a nice SUV for a long time. Then visited the Jaguar Honolulu where Sergio helped us. He was very helpful, knowledgeable for the car and not pushy. But we wanted search for the better deals. After six months We went back to Jaguar and purchased our favorite E-Pace! Sergio is very busy guy. But he helped us go through with step by step using equipments! Thank you Sergio! read more

Jaguar Honolulu are very nice and professional people. Always have a good experience there From buying to routine services. Definitely recommend them for quality cars and services. read more

Worst services ever. Must wait weeks to receive car back still broken. Must pay rental car for months +car loan payments.. over $6k paid in 3 months for services. Steer clear. Do not buy a Jag. It is not worth your money. Buyer PLEASE beware. This company can not fix cars, they have 1 service technician for ENTIRE ISLAND!! read more

Sergio... Let me say that this was the most seamless, stress-free car buying experience that I've ever encountered. As a woman, I have always dreaded going in to buy a new car. It's rough. I am highly recommending Sergio and the entire staff at Jaguar Honolulu to assist with your next car purchase. The entire transaction took less than 3 hours. I was driving home in my new amazing Jag before noon. Thank you again for such great service and I received an amazing trade in lease , the car had been garaged and pampered. I'm loving my new car!!! Big mahalo! read more

I own a Jaguar XKR convertible, a Jaguar XJL sedan and prefer factory service. I've always loved their Jaguar Honolulu's service department and their service tech Gary who works on my cars. The problem is since Jaguar moved to the Velocity showroom, they've either lost some of their Jag service technicians or are shortstaffed. It simply takes forever to get your car serviced and they no longer offer rentals or loaner vehicles. I can take my Honda Ridgeline to Tony Honda and get prompt service and get a loaner vehicle. It's too bad Honolulu Jaguar cannot do the same. I'm hopeful they will get their act together and provide world-class service. I believe this to be a problem with management and not staff. This is what happens when you fall in love with British vehicles! read more

My husband had a great buying experience with Sergio Ambrosino , he was patient and great to work with. He didn't pressure us. Our experience at Land Rover Honolulu was great, my sales men Sergio was very knowledgeable on there inventory and made sure we got exactly what we wanted and ensured we stayed under the price we wanted to spend. My normal experiences at car dealerships are the salesmen putting extra pressure to purchase a vehicle and this time it wasn't like that at all. I definitely recommend this car dealership to all that are looking for a vehicle. We are super happy with our new Jaguar! Thank you for helping us! read more

Just picked up my new jaguar XF at velocity honolulu and i gotta say that i was pleasantly surprised. I hate shopping in general, whether it be for a pair of shoes or a car, but the whole process was stress free, mostly thanks to my sales rep, Paul E. Paul helped me get exactly the price i wanted on the car i wanted without the shady sales tactics and add on fees I've experienced before and was somewhat expecting. I was even able to do most of my communicating with him via text which was super helpful given how busy work has been for me lately. Would definitely recommend getting a car at Velocity and with Paul specifically. Btw. If youre a car lover the showroom at Velocity is amazing. Tons of car eye-candy.... ahhh. Maybe one day~ read more

If there was another Jaguar dealership I could have taken my car too I would have. This dealership has lied and broke things on my car and then lied about trying to get it fixed. Example, I took my car for my back and front door on the passenger side not locking. They fixed the doors, but did not put all of the door together and where missing parts and then my horn for when the door looks didn't work. I took my car back to them to make them aware of the missing parts and the horn not working. They said they had to order the parts and tried to tell me that my year Jag didn't come with a horn noise when I click my door to lock. First, it took them a year to get the parts and then it was the wrong parts. Second, I took my car to another mechanic, mom and pop shop, and they fixed my horn. It has been another year and I still do not have my door parts. I have since moved to TX, because I am in the Army, and I get a phone call saying they have my door parts and would like to mail them to me. I said ok. 6 months later, I still do not have my parts. The worst dealership ever. They are lucky they are the only ones on Oahu. Terrible!!! read more

Great experience. Sergio made the process easy and to the point. I will be visiting him and Jaguar Honolulu again in the future

Worst costumer service ever . Spent 10 minuets seating in my range No one greeted me No one asked to help Everyone just kept their head down and minded their own business and it's a shame because all the other dealerships are on point and take their jobs way seriously . They were not even busy for crying out loud just extremely lethargic ... Terrible read more

Excellent car leasing experience! Customer comes first, not their commission. Made us feel comfortable and really cared about what we wanted and our budget. Highly recommend stopping by if you're in the market and seeing what they have to offer. Ask for Sergio! read more

I was extremely disappointed with the service I received from Jaguar Honolulu. To begin, I didn't receive a call back for at least 2 days. Also, when my appointment was scheduled I was not advised that there would be a $300 diagnostic fee. I drove all the way to their service center from Kailua in the morning with my 2 year old, only to turn around and go back because of the lack of communication. Not only was it frustrating to have the lack of communication, but the lack of customer service in response to that was horrendous. I was so annoyed and frustrated but i chose to just leave without saying much. The service member was very non-chalant and unapologetic. She was the one who scheduled the appointment and she had the nerve to say "oh no one told you?" All I could think was, oh ma'am please don't try to shove one of your colleagues under the bus when you know full well you did not inform me. She didn't even apologize! I would choose not to go back but they are only dealership on the island. The entire day was a waste. Not just in time, but in gas as well. I was baffled as to why there was not even an "im sorry you were given the wrong information." It was just like oh well, call us if you want to schedule another appointment. VERY unprofessional. I've taken my car in to a few shops on island and this BY FAR, was the worst. I also sent this feedback to them twice and have yet to receive a reply. AVOID THIS PLACE AT ALL COST!!! read more

Sergio helped my parent's with their Range Rover purchase and delivered excellent service that continues months after they drove the car off the lot! When it came time for me to look at vehicles, I emailed Sergio on my mom's recommendation and he responded with in minutes to set up an appointment. My husband and I enjoyed all the questions Sergio asked to make sure we got a vehicle that was right for us and were impressed with his knowledge of the cars. We ended up with a very lightly used (only by the dealership as a loaner) Jag FPace that I never thought could be in our price range and love! Its great to know Sergio will continue to provide me the great service he shows my parents. read more

First off, I love Jaguars but I cannot stand dealing with the dealership! They never answer there phone! I felt like I was calling some place that went out of business! I had someone answer like 2 out of 20 times??? I had my XKR inspected for $700 just for them to recommend I replace my entire engine for $18,000??? LAZY MECHANICS! I doubt they even looked at my car, cause when we went back to get my car it didn't even look like they moved it? How about getting some mechanics that can actually diagnose a car and fix it for the best price possible.. Ya know, do what they were trained to do!! Maybe? And this location sucks! in the middle of a super busy intersection with hardly nowhere to park. I DON'T RECOMMEND THIS JAG DEALER, AND DEFINITELY NOT EUROPEAN AUTO TECH.. read more

Bought a Jaguar F-Type R and was completely happy with my experience. Bill Rowan did an excellent job and was very straight forward and honest throughout the entire process. They give you the price straight up, so you don't have to waste time trying to haggle over $100. I was done with my purchase late in the evening so the car didn't get a detail, but I came back a week later and they fully detailed the carb which included buffing. The customer service was on point. We will be buying a Landrover from Bill soon. read more

See all

Absolutely the worst customer service I have ever experienced. Our $90k Jaguar Ipace has been in service for weeks after sitting at the dock (from Maui) for 2 weeks. I cannot get anyone to answer the phone in service, although I've asked repeatedly to speak to a manager concerning this no one has given the courtesy of a phone call. They have only one certified Ipace technician who started his vacation the day they finally got my car into service and after waiting a week for his return he is now out sick. Although we were considering purchasing another vehicle from Velocity/Jaguar we have now moved on and purchased elsewhere. read more

If I could have given no stars I would. Tried to buy a car from these guys for the second time this year. Don't even waste your time! Eric the manager was rude and aggressive when confronted with his own incompetence. He admitted after going back and forth on the price of a 2019 Jaguar that they have had for quite a long time, that he "didn't realize that he couldn't combine the $5000 factory rebate with 0 percent financing. This would've been fine if it was told to me at 10 AM when we started. I had explained to them that my eight month pregnant fiancé was about to give birth and I wanted to give this car to her as a surprise for her first ever Mother's Day. You can imagine after receiving offers in text message because of the covid-19 that I was extremely upset when he told me hours and hours later after making several offers when we were only $1000 apart but because he said I was pushing so hard on my number that he finally realized that he couldn't combine a discount that he had already promised several times in conjunction with the 0%. Why does it take a manager seven hours going back-and-forth on the phone with you and making offers in writing to finally realize this? He then accused me of trying to lowball them. We were only $1000 apart after negotiating all day(10am/5pm plus! I had explained at the very beginning of the day that my budget was 70,000 out the door. They offered me 71 in writing which included the 0% and the 5000. How do you just realize it that late in the negotiations if you're a manager??? I will never ever buy a vehicle from this company. Buyers beware PS take a look at the service reviews. This is not how you do business you don't make offers and then take them back after being in negotiations ALL DAY!!!! The very first thing I did with them that day was confirmed that they, one: had the car, two: that it was eligible for the 0% financing, and three: the price and all potential discounts (the $5k was in fact included in this). Isn't it the managers job to be able to answer that honestly and accurately at that time? Not after making offers and going back-and-forth for hours during the day. Thank you but I gave your company and Jaguar USA plenty of time in fact days to respond and take my concerns seriously, I was met with nothing but a rude and aggressive response from Eric the manager I'm purchasing a Tesla today! Ferrari is going to be my next purchase and I will be purchasing directly from the mainland. read more

Very poor service from sales department and management. Couple of issues: when we had our brand new Jaguar delivered, it had water stains on the chrome, dirt and dust on the carpet and wheel wells, glue/gum stains (kid you not) and the complimentary trial kit was water stained, upside down with empty trial bottles. I get that they are trial size, but really??? We leased this Jaguar back in November 2019 and after 3 months, we have not yet heard from anyone about our new license plates. Heard that our salesperson "no longer works there." When you try to call, you do not receive follow up calls, nor do you even have the new salesperson follow up if your person quit. Left with no real contact, except for the front person who really doesn't get it and does not even relay messages correctly. After numerous issues and countless calls, no action. I guess, once they make the sale, there is no customer service - - no need, right? We have had our share with all the other brands and have had WAY better service. Even problems with toy cars from toy stores get the issues resolved quicker and with greater customer service! Not what you would expect from a "luxury" line dealership. If you have time to waste, go right ahead. If you don't (like most people), don't waste your time. We sure miss the customer service from the dealership down the street...Never again would we return to Jaguar. read more

The customer service is fabulous! I stopped in yesterday because my coolant low red light came on. They fit my car in quickly and it was out in a snap of a finger! I am amazed with how quick their service is especially when I didn't have an appointment! Paul is the best sales associate there! He's friendly, helpful and always a good conversation and good vibes when I stop by! I am going to have to trade in my beautiful jaguar soon. Maybe pick up a Range Rover finally. When we get back from Australia, I will definitely be back to pick up another vehicle! Something larger for the new additions in our family! read more

Jaguar of Honolulu give you exceptional service, beyond the call - Melissa Yamashiro at the Service Department is awesome and makes owning a Jaguar a pleasure and she gives you a peace of mind knowing that you are in great hands - Love my Jag XJL Supercharged read more

The salesman tried to rip me off on an initial lease offer to the tune of several hundred dollars per month. They quickly came down in price when confronted with online advertisements, but by that point they had already completely lost my faith in their integrity. Even after showing them these advertisements they still wouldn't come close to honouring Jaguar's national lease offers. There was always a reason. I ended up agreeing to a more expensive lease on a more expensive car at another dealership that acted with integrity from the start, did not try to rip me off and never tried to feed me BS sales lines. Jaguar doesn't sell many cars and if this is a representative example of their customer service and sales tactics, that does not surprise me. read more

Came in today looking at the new Discovery Sport and was met by Chris. Very professional and courteous. Allowed us to test drive and not pushy or demanding. Very laid back and knowledgeable. I would recommend stopping by to see what they have. Nate read more

I should have bought a TESLA!!! My husband and I recently leased an electric Jaguar I-Pace. After having the car for two weeks there was an issue with the docking port. After that, the air conditioning started shuting off when the car idled, a warning light came on regarding the electrical system, and the car occasionally braked at low speed, both in Reverse and Drive. After repeated calls inquiring about the repair status, after the car was in for service for two weeks, Curtis, the Service Manager finally let us know that they had 5-6 I-Pace cars ahead of ours to be serviced and that he would be in touch. Jaguar gave us a Land Rover Discovery as a loaner. Jaguar had the car for service for over a month. They did not have a mechanic on island that knew how to fix the car. Apparently, the electrical issues required a "full shut down" of the car, and that requires a "Level 5" technician, and there were none in Hawaii. After four weeks of having the vehicle in service, making phone calls to find out the status and having Curtis tell us once a week that there were still cars ahead of us, I finally went into the dealership to talk with a manager. Eric West was the "new guy," and the new Vice President of Operations. He listened to my issues and told me that Jaguar had flown in a Level 5 technician, just to fix our car. Eric West promised me a call back to let us know exactly what was going on and when our car would be fixed. He also reassured me that his manager, Allen Young,Director of the dealership, would call me as well. Neither of them ever called me, to this very day. I called and left a message every day for four days. On the fifth day, my husband got a call, from the gal at the front desk letting us know that our car was ready for pickup. My husband dropped off the loaner and picked up the Jaguar. Their only explaination given as to why it took so long to repair the car was the lack of a Level 5 technician, nothing about what was wrong with it, or how to avoid a repeat. I called Jaguar again, leaving a message for both Allen Young and Eric West to call me so I can have an explaination as to what was wrong with the car. I still have never received a call from Allen Young or Eric West. The Jaguar-Honolulu website is all a bunch of hyperbole. From the top down, from Allen Young, Finance Director, to Eric West, VP Operations, apparently they just don't care. They just want to get this car on the road. Pathetic. Don't go to this dealership. Save yourself a big headache and buy a TESLA!!! To be fair, my husband loves the way the car drives and the fact that he can plug into the home charger at night and never have to worry about gas again. Also, our original salesman, Bill Rowan, was fantastic. He could always be counted on to be our conduit to getting SOME kind of information or action out of the dealership. He had no control over the service issue or getting Jaguar-Honolulu management to return calls like they promised. Our problem is with the dealership management, not Bill and not the car itself. read more

My car died last week and my husband and myself visited Honolulu Jaguar over the weekend to start my new car search. I intended to test drive a Jag (my dream car) and then move on to look at more sensible cars in more showrooms and dealers. Well Sergio greeted us, showed us around, listened to what we wanted, brought us out for a test drive in the Jag I choose. Then negotiated and worked with his manager until we came to a price I was comfortable with and lo & behold I drove home that night in the car of my dreams, except it wasn't a dream, it's Reality. What a fabulous experience. Sergio is Awesome. But not only that, because parked right behind my beautiful red Jag was a car my husband had been debating for months, trying this decide between 2 door 4 door, color and model. After a test drive and some more Sergio magic we came back Monday to pickup my husbands 4 door Jeep Rubicon beauty. We are both very happy and highly recommend Honolulu Jaguar. As we said Sergio was the best, no high powered sales pitch. Just a genuine desire to help you find the perfect fit for your desire and budget. Plus, all the staff and management were friendly, efficient and very professional especially JP as he sealed our deal. The showroom is so nice that at first it worries you thinking prices must be high to cover the overhead but we found the prices to be fair and we received a great deal purchasing two cars. We highly recommend both Honolulu Jaguar and Sergio. Thanks so much Take care Grainna & Dominic read more