Was kind of lost when I first got here. The parking entrance is confusing so make sure you call before coming. Other than that I had a great experience working with Eric. Even though I was purchasing a used 2022 RAV4 Prime, he treated me with the same level of professionalism and attention as if I were buying a brand new luxury vehicle. Eric was knowledgeable, transparent, and never made me feel pressured throughout the process. He took the time to answer all my questions, worked with me on pricing, and made sure I understood every step from the test drive to financing. What really stood out was how responsive and patient he was. Eric really made the entire experience smooth and stress-free. Buying a used vehicle can sometimes feel uncertain, but Eric made me feel confident in my decision and went above and beyond to make sure everything was handled properly. I truly appreciate his honesty and professionalism. If you're looking for a salesperson who is straightforward, helpful, and genuinely cares about you and your future car, I highly recommend asking for Eric. Thanks again for helping me get into my 2022 RAV4 Prime! read more

If you want an amazing car salesmen please ask for Eric!! He is 100% amazing. He listens to your wants and needs without being pushy. I have never had such an easy process for buying a car as I did with him. Eric thank you so much for all you did for me. I couldn't have asked for better transition from my old car to the car you sold me!! If I could give 10 stars I would. Mahalo!! read more

Eric Avila was very helpful. His personality and charisma made this experience much more enjoyable.

****Lack of Transparency - Ask for the "Know Your Vehicle" Report Before You Buy**** I purchased a used vehicle from Jaguar Land Rover of Honolulu and was assured by my salesperson/Brand Specialist that the car was "all clear" after their mechanic's inspection. I trusted that statement and was never told a full Know Your Vehicle inspection report existed - or that I'd have to specifically request it to see it. That report contained information that would have prompted me to get a second opinion before purchasing, and now I'm facing thousands of dollars in engine repairs on a car I've owned for only two months. When I reached out for help, management not only refused to assist or take any accountability - they ignored my emails entirely and let the Brand Specialist respond in writing that they only provide the report if a customer specifically asks. Expecting customers to uncover hidden inspection details after being assured everything is fine feels predatory and far from the honesty and transparency that should be standard at a dealership - especially in a small community like ours. If you're considering buying a used car here, do not rely on verbal assurances - insist on seeing the full "Know Your Vehicle" report before you sign anything. read more

Land Rover Honolulu - Car Dealers Near Me - Honolulu, Hawaii

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Had the best experience with Sergio!! Made the process of buying a car so smooth and such an enjoyable experience. Definitely recommend you see him! Excellent customer service 10/10!!! read more

Sergio was amazing. We came in looking for a range rover and left with a jaguar, that was somehow in our same price point. Great experience, recommend. read more

Sergio has been awesome to work with. The whole buying experience was just so awesome. Please come see Sergio, he will take good care of you. Velocity Honolulu is the only place me and my family go to buy a new/used car. Thank you again Sergio! read more

Eric Avila immediately responded to me in my request for information. I was able to get a test drive, a decent excange on my trade-in, plus $250 for military appreciateion (which he noticed on my drivers license.) The asking price for my "new" used car was very reasonable, no haggling required. Payment was easy and quick, the car was detailed, then I drove away, all in under 2 hours! A very pleasant experience! read more

Land Rover Honolulu - One happy customer! - Car Dealers Near Me - Honolulu, Hawaii

Eric was great he answered all my questions and didn't pressure me into anything. I felt comfortable and not rushed. I was able to order the model and color that I wanted with all the bells and whistles. I honestly had a great experience and drove out of there happy! Make sure you ask to speak to Eric Avila when you're thinking of buying a car! Thank you so much!!! read more

Destin was extremely patient, helpful, and kind! My mom and I walked in there just to look around and he approached us to see if we needed help. He's extremely professional and kept in contact during the entire process especially during some delays my family had. My mom even asked for a bow and he added a black one to match the car! We're overall super happy with our purchase! read more

Land Rover Honolulu - New evoque - Car Dealers Near Me - Honolulu, Hawaii

My husband and I bought a used VW from Eric at Land Rover Jaguar Honolulu recently. Eric went over and beyond with selling us the car. He stayed after hours to test drive and to complete paperwork. Very personable, knowledgeable and kind. He even dropped off the extra car key to my home. Highly recommend! read more

Ask for Eric! Extremely helpful, patient & honest. Ive recommended multiple people and he has taken care of everyone!

I bought a car with the help of Eric - he was incredibly knowledgeable, very helpful, not at all your typical 'salesman' which I appreciated the most (nothing worse than someone pressuring you into a large purchase that you are on the fence about). Any questions I had, he was very helpful and attentive. I will definitely be reaching back out to Eric and his team the next time I'm looking for another vehicle!​ read more

Sergio was great! We just had great experience with him when we purchased a car! He was very nice and helpful 5 stars read more

Had an excellent buying experience working with Sergio and Matt. They were able to work a good deal and got me into an excellent car. They provided the top notch service that I expect when making a large purchase. They went above and beyond and it made for a comfortable and enjoyable process. read more

Eric, was amazing! He had my new vehicle and paperwork ready to go as soon as I showed up to the dealership. I was in and out! If you are in the market for a new vehicle, reach out to Eric. He will definitely make sure your vehicle purchase experience is pleasant and smooth! read more

I would like to take a moment to express my deepest and most heartfelt gratitude to the entire team at Land Rover HonoluluI would like to take a moment to sincerely express my deepest and most heartfelt gratitude to the entire exceptional team at Land Rover Honolulu, whose unwavering dedication and remarkable commitment have truly made a difference in my experience. Im appreciative of each individual who contributed to making this journey exceptional. working with Eric, whose assistance was invaluable. He patiently addressed all of my questions and concerns, demonstrating an exceptional level of knowledge about the specific vehicle I was interested in, particularly when it came to the intricate specifications. i definitely would be back to buy my next car thank you again "ERIC" and really appreciate you read more

Sergio was my sales person, and he was great. Straight up, no BS, quick and easy process. I'd buy from him again!

I worked with Sergio. He is an awesome person and car salesmen I really enjoyed my car buying experience and I'm very happy with the car I chose. If you are looking for a car ask for Sergio. read more

Class act dealership! Jon Yoshida is such a personable and knowledgeable sales person! Took the time to share answers to everything I needed to know and helped me feel at home in my vehicle. Service is five stars as well. Gets me in within days and offers a shuttle or a loaner should you need it. Check out the new 75th anniversary edition Defender! Love the green! read more

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Destin was a pleasure to work with and went beyond to secure my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him. For some reason even though a car dealership, it did feel like it, It felt very inviting. So i highly recommend Destin the professionalism is top notch. read more

This place has the worst customer service! My good friend always wanted a Land Rover. Her initial Land Rover she leased for two years, and at the end of the lease decided to buy a new Land Rover. She told me that this was literally her dream car. Well the car is less than two years old, still under warranty, and she even purchase an extended warranty. Unfortunately, the radiator started leaking. She's unable to drive the car due to the bad leaking radiator. Kind of surprising since the car is less than two years old and was purchased new. Also surprising that the car constantly needs fixing, considering the cost of the car. She called Land Rover Honolulu about getting the car in to get it fixed. They apparently have no availability to even fix the car for two months. Given that the radiator is leaking and the car could overheat, this is a safety issue, but they don't seem concerned about this. Since the car is under warranty, it has to be fixed by Land Rover. Having somebody else fix the radiator would void the warranty. They also told her that they don't have any loaner cars available. They implicitly told her that she was "on her own" to rent her own car out of her own expense. She obviously needs a car since she needs to go to work every day. I'm not sure if they assume that all their customers have more than one car? Anyway, really poor customer service, no sense of urgency to help customers get their cars fixed. There are plenty other good car manufacturers out there with really excellent service. I don't know why anybody would come here. She definitely is not going to be a repeat customer!! read more

recommend sergio at JLR! got the car i wanted and love. the process was easy and enjoyable, thank you so much for all your help!

Just bought a new truck from Sergio at Land Rover Honolulu. Very professional & trustworthy service was provided. Initially went in for a specific truck but it had sold a few days before. Gave a description of what I was looking for and Sergio promised he would find something that would fit my needs. As promised, the next weekend he had two new trucks that came in. I ended up buying one of them and am extremely happy with my choice. I would recommend anyone looking for a new vehicle to go check them out and ask for Sergio. read more

Purchasing my car was painless. The entire process of buying my car was smooth and stress-free.

Team Land Rover: Sergio, Matt, James and Jay are Amazing! Customer Service was/is Top Notch...Totally recommend them!

Inquired about a vehicle online and I received a call from Stephanie two hours later. Unfortunately the person they have calling these online inquirers don't know anything about the car you inquired about and don't know anything about the promotions that the dealership is offering. Stephanie almost seemed to be combative after a few questions and kept giving me basic information and saying it over and over. Pretty much a big turn off and a waste of time. read more

Great service! Sergio was incredibly helpful and not pushy at all which made for an awesome car buying experience. My first car buying experience at Symphony/Land Rover and will not be my last. read more

I came to velocity this morning and I was assisted by Sergio. He was very professional and knowledgeable. If you are in the market for a new or pre owned car, ask for Sergio at Land Rover Honolulu. read more

Eric was super helpful, patient and understanding of what I wanted for my next car. I appreciate that he wasn't pushy at all. I would definitely reach out to Eric specifically for any questions or concerns I have with my vehicle. read more

I want to highlight Eric Avila for helping me purchase my 2022 Range Rover. He was extremely patient with me, he really took his time explaining all the features and even after I purchased the vehicle he followed up with me on pending questions I had. Eric made my experience pleasant. read more

Very responsive and helpful throughout our search. Very knowledgeable about the various cars we looked at and did not feel pressure to "buy now" . Sergio was very good to deal with! read more

Had an amazing experience with salesperson Sergio and Manager Matt. My wife and I saw a car we liked online. Made our appointment to look at it and the whole process went very smoothly with very little stress. Made us feel comfortable with them. read more

Came in to take a look at a few vehicles. I was greeted by Eric who was very friendly and helpful. He answered all my questions and was very informative. I've recommended him to family and friends whom he has taken care of! 5 stars for customer service!! read more

Thank you Eric for assisting me with my vehicle purchase. Eric was very helpful and answered all my questions. He even followed up with me afterwards, I really appreciated that extra step he took. Thanks again Eric Avila!! read more

Outstanding buying experience. Sergio and team are fantastic! Simple, straightforward process, no hassle. Thank you for my new car.

Just moved to the island and needed a car quickly, Destin helped me out and was amazing! He made the process super easy and I would recommend him to anyone. read more

I had the pleasure of meeting Eric Avila. Although I am not ready to make a purchase at the moment, he was knowledgeable and was able to provide answers regarding a vehicle I am looking to purchase in the near future. read more

Huge mahalo to Sergio at LandRover Honolulu for helping me with the purchase of my Discovery! He made the entire process easy and seamless. Sergio is professional and extremely thorough when going over all the features of my new car. 10/10 recommend you see Sergio if you want a no nonsense, straightforward and experienced salesperson to assist you with your next car purchase. Thank you, Sergio! read more

The car I ordered six months ago has finally arrived! ! Everything is just as I thought. I am very grateful to Mr.Sergio for helping me buy this wonderful car. He took the time to fulfill my requests and taught me how to handle this car, down to the touch of a switch. I will definitely buy from him again next time. read more

Land Rover Honolulu - My friend Yuki also bought Defender from Sergio!! - Car Dealers Near Me - Honolulu, Hawaii

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