Yes. If you need a reliable second hand dealer who is willing to help you no matter the situation you are in. These guys are your friends! Thank you Ken, Lori or Laurie, Jay and Derek! So far I've shared my concerns and they have taken action. Best experience I've got with a dealership! I was out the door within 45 mins with my brand Used Ride!! I came in with gratitude and trust, rolled out with a LEXUS. read more

Auto Galaxy Hawaii - Had some cosmetic issues but my concerns were addressed ‍ - Used Car Dealers Near Me - Honolulu, Hawaii

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Over my 30 years of being alive and purchasing cars I have never had a smooth and positive experience until I arrived in hawaii and went to auto galaxy. Ken is a great salesman he is professional, knowledgeable and helpful. He was not one of those slimebag pushy car salesman. Purchased an STI from that dealership and had a good experience. To bad California and Texas don't have quality salesman like Ken!!!!!!. read more

Highly recommend! You rarely see honest car dealership but these guys are it! From Ken the manager to Lori and the Detailers. They will take care of you! read more

Auto Galaxy Hawaii - Used Car Dealers Near Me - Honolulu, Hawaii

Amazing!! My girlfriend loves her 2015 Hyundai Azera, Perfect condition for an incredible price. Honestly the people who leave 1 star clearly are a bunch of Karens/ trolls. Ken and every staff member was not slacking at all they were working extremely hard. They made sure to always get to us and apologized for some long waits (They don't even make you wait long) but they still apologized! Me and my girlfriend will always come here and when I get my first car I'm definitely going to Auto Galaxy! Thank you Ken and thank you to all the nice staff! read more

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2nd time buyer from this excellent car dealership. Auto Galaxy, you're really the best. Ken, Lori and all staffs are so kind and helpful. Ken is really so understanding and you will not be disappointed in dealing with him. Auto Galaxy is highly recommended, really excellent. Thank you Ken, Lori, Kacey and the rest of the team. read more

What a great find, needed a reliable set of wheels and I found it at Galaxy! I appreciated the service and politeness of Ken! Ten thumbs up! Test drove a older Lexus and Ken was upfront about the rattle in the suspension and said their inhouse mechanic would fix the problem. I knew riding this car, this was the one! Engine was smooth and quiet, as a Lexus should be. I was determined to make sure this car had a back up camera and blind spot monitoring. The blue tooth was the extra icing! This vehicle checked all the boxes as well as the price! Also just making the move from the mainland, I had a rental. They even picked me up to the rental return to drive me to the dealership to pick up the car! Thanks again Ken and the crew at Galaxy. read more

Derrick and his team are so reliable and professional. Even with all the construction going on around them they are well oiled machine. I was impressed by the response time and communication. I am very pleased with the services that I received and will definitely be recommending Auto Galaxy to friends and family. Thank you guys! read more

as soon as I walked in the dealership, max was super professional and respectful, introduced me to the Acura they had on the lot, he gave me the simple run down of it, the dealership is so much more simple compared to others. Give Max a raise!!!! read more

1 star review. My husband bought a car from this company... they said no problems with the vehicle. They called back and forth to negotiate deals, made him feel like it was a good deal, and then the price changed upon purchasing. We eventually bought the car from them because he loved the truck. A few months later - suspension problems, radio problems, and more problems. We fixed up the car - then wanted to sell it because of the history of the problems. We went back to them, they lowballed us. BE AWARE. Would not trust buying or selling to them. UPDATE: after posting this review, they reached out to my husband. They offered to take a look at his car again but that's not going to happen. Do your job right the first time. Make sure your cars are fixed and fine before selling them. This car stalled multiple times on the freeway due to the underlying issues and costing us a lot of money to fix. The biggest reason why I'm upset is - they sell cars that aren't safe. He went in-person today to explain what I shared above, and they still lowballed him. It wasn't until this review that they reconsidered, and offered more money if he came back in. NO. THANK. YOU. Again - be aware. read more

Big Mahalo to Derick and Ken!. My wife and I came this pass weekend to look for second car. We had outstanding service with no pressure. I highly suggest you give this place a visit if you are searching for a new vehicle for your Ohana. Because of there excellent service we will be back in the near future. read more

Auto Galaxy Hawaii - Used Car Dealers Near Me - Honolulu, Hawaii

Fast and fair prices. Seemed sketchy but if you know how to make deals it's good. Do your research as with any kind of business.

We went in looking for a car that was posted a couple days prior. There was no pressure at all during the process. We worked with Lori and she helped us thru it all. Explaining everything from front to back. We walked off the lot with 2 cars. I've been communicating with her days after the purchase and she's been very helpful thru that process as well. read more

What an awesome experience!! I was immediately greeted by Kacie(not sure if I spelt the name right, my bad!) as soon as I got there. She then ask me if I was looking for a specific car, she then notifies Ken and got the keys for me to check out the vehicle. She gave all the info she knew about this vehicle and gave me the time I needed to inspect it. She then introduce me to Ken. Ken is the best auto dealer I've ever met so far. He made everything easy for me. If you happen to find a car that you are interested in on their page, make sure to CHECK THEM OUT! Thank you to Ken and your staff, I'm so glad I went to check out this place. Super excited to drive my new car around this beautiful island. read more

A few weeks ago, I finally decided to trade in my BMW. I contacted Lori at auto Galaxy and we spoke back-and-forth via text.. I don't have the greatest credit so I wanted to make sure going in and not sitting for hours but I would be able to get a vehicle. They already had a great selection, but I made my choice to try out another vehicle as well. I wasn't there all day long. They got me approved, and I have to say these were not pushy car sale people. she was very true and honest about all the vehicles that I looked at what a very easy buying process if I could give 10 stars I would, but this app only gives five so kudos to Lori and Ken thank you so much for an easy buying process I highly recommend them to anyone with not so great credit just wanting another chance. 10. Stars for true down to earth people. read more

Ken was friendly, professional, and comfortable to work with. Starting a new family, we needed to find the right car to fit our family and our budget - Ken made that happen for us. There were a few issues with the used car we bought and Ken made sure to fix them without question (or additional cost). We have been enjoying our "new to us" car for 8 months now and would recommend Auto Galaxy to anyone searching for the right car without the dealership feel. We felt like family, not just another customer. read more

Ken was super professional and kept his word. We got our transfer done within a week and everything ran smoothly like butter. We highly recommend Auto Galaxy!! read more

Lori ,Thank you so much for your services this past weekend !! Very kind and friendly and helpful I'm very happy with my purchase .

Fast service! They responded so quickly. I'm very very happy with their customer service. Fast, efficient, and professional. I would highly recommend this business to all my friends. Auto repair and for purchasing used vehicles. Thank you for helping me fix my mini Cooper! read more

Ken was amazing. He made the process super easy to buy a car. No haggling. Gave me a great price off the bat. I was in and out in less than hour. Ken was extremely reliable with communication and all paperwork. I highly recommend auto galaxy and will refer all my friends read more

Ken was very helpful when we decided to take a look at one of his cars. He was the type of salesman who doesn't push the sale if it's not meant to be and he really wanted us to have the best deal we could get. He was very patient with us and worked with us for a week until we could get our loan approved. He even offered to help us get some things done to insure we have everything we need for our next safety inspection. Awesome customer service and great communication with Ken. Highly highly recommend buying a car from them! read more

This place is amazing! Ken and his team were really helpful and I am so grateful for everything they did for me. It's been hard finding a good car with a good deal and I'm glad he was able to help me out the best he could! I love the Honda that I bought and I am definitely recommending this place to all my friends and family read more

Ken is the most sincere guy in the business... before coming here we went to several if not all of the used car lots in town... we came here after we read the reviews. Very easy to work with and helpful ... any concerns were answered and if he can't accommodate you he's honest... thanks again for your great service definitely worth the effort to check out their inventory in person and fully staffed with knowledge filled mechanics... read more

They were SO SO helpful in getting me approved, my credit is not so good and they were able to work with their lender to approve me! I got the car I wanted and the process was quicker than most dealerships. Ken was very helpful and nice and was legit a no pressure situation. Will recommend!!! read more

If you are looking for a car, go to Auto Galaxy! Ken is a great, honest, polite and friendly sales person. They have variety of vehicles high-ends cars to reasonable one. This dealer is quite busy sometime you might have to wait but just kill time at marukai and come back later or reschedule - you just need to be patience cos you will definitely meet the car you are looking for! I don't have good credit but Ken helped me to find the finance. Derek and his mechanical team is also amazing!! Any issues with the car, they can fix it. Thank you for helping me to get a car. read more

The most painless and pleasant dealership by FAR!!! I've bought many cars in my time and always prefer to buy used. Along with the hassle, lies, corrupt and overly pushy Normal dealers offer, I wasn't looking forward to doing it .. but this dealer ship was no where close. I walked in and found the car and was interested in as I was playing with it looking it over , I was friendly approach's and asked if I had any questions. When I shrugged they walked away. Giving me 15 min to in depth look at the car. I decided I wanted it and this was 6pm. I walked away with a hand shake and left. The next morning I alerted Ken I would be in to finish paperwork by 10am He was kind and friendly and def. made sure he told me of the "window tint " laws and going over all the paperwork .which he had mostly ready when I walked in.. very painless, very pleasant , very nice, well cared for and extra effort put into making the cars look good.. I was in and out within 1 hr total buying time.. no joke !! He also called me several days later and asked how things were! I love this car and the experience, I'd give a 10 stars if I could. Thanks Ken and team .. I will recommend to all. read more

Auto Galaxy Hawaii - Beauty - Used Car Dealers Near Me - Honolulu, Hawaii

Ken is a wonderful salesman. He put no pressure for purchasing my first car and was helpful about what I needed and what I didn't. The whole process was stress free and I got a great deal. Best part didn't have to go to the dmv bc the registration was already done Would recommend the Galaxy team for those searching for a vehicle. read more

ZERO STARS! I'm writing this a few days after leaving another car dealership with tears in my eyes after being told my used car I just purchased(from Auto Galaxy) is worth $500. I've been driving the same car for 10 years and had no problem until the transmission finally needed to be replaced. When I went to Auto Galaxy, she told me she could offer me $200 for it. I thought, no problem, the car had its issues and I know it will cost more than it's worth. The sad part about this place is that they sold me a TOTAL LEMON for $9,000, knowing my husband and I came here to get me a reliable car after explaining to her that my current car is not safe for me to drive. She made it seem like SHE was doing US a favor by selling it to us. Well above what the car was even worth (little did we know). We had our eyes on a 2003 4Runner they had. It had 117k miles on it, which was less than what my car had on it. 4Runners are known for being reliable...when all of its functions are working correctly. It's been a month since I've had the car. After taking it to a car wash, one of the blinkers stopped working and the dash radio lights stopped working properly. I don't even know how that's possible. A few days after that, my car died with barely a warning. Hm. Strange. We replaced the battery and the car battery light still remained on. In fact, the car started beeping and when I turned the car off, it wouldn't start again. My husband spent the next few of hours (after spending even more money to fix it) replacing the alternator. The ABS also had an issue and we soon realized it's probably going to be around a $3,300 fix. Mind you, we've already bought a new battery and a new alternator WITHIN ONE MONTH of owning it. We also found out that it was repainted, which can mean a number of things. Like, was the car in a non reported accident? This place looks sketchy and IS sketchy. I'm really biting my tongue with this review. 0/10 rating. read more

My son and I went over to this spot and had an amazing experience. We were greeted and helped by Ken. He truly was amazing as he worked with us to get into the cars that we desired. I dread having to go to dealerships and get a car as it becomes such a lengthy process but Ken made our experience hassle free and made it worth it. If you are in search for a vehicle go visit Ken or anyone else there as they were all so helpful! read more

I just wanna say if you need a car this is the place to go! Ken and Kasey was really helpful and good to us! Thank you for my new ride.

I bought used car at Auto Galaxy Hawaii, and they were teachEd me how to get insurance and loan kindly, so I understood easily even though I don't have enough knowledge about car. Thank you. read more

It's super good when you go to a place where the people actually dig their job and wanna help you and give the best service they can! I give these guys 5 stars, Bradda Ken and all the guys wer super helpful in getting is our Rav 4 ! They make financing really simple and offer extended warranty options! If your looking for a used car this is the spot Toyota's and Honda's cars trucks suv read more

Ken and his crew are some of the best. I bought two vehicles from them and each time it was zero hassle. I appreciate Ken's willingness to be flexible with my schedule and to get me rolling. They are very up front people. read more

Ken is the ultimate professional, knows the business, is courteous beyond reproach and sincerely wants to do what's in the customer's best interest. How he multi-tasks so well while maintaining such a calming demeanor is amazing. He is patient, takes time to consider the customer's needs and will show you his complete inventory of what your seeking regardless of the time it takes, then methodically moves the customer through the financial process to get you on the road. We were so impressed with his ability to get us the vehicle we chose I believe everyone should have this type of experience when purchasing a vehicle so I highly recommend you see Ken on your next vehicle purchase. After arriving home, I had a question about setting the car security system and called Ken for help, he explained the process and that took care of it. One last thing, the car we purchased was a one owner vehicle with the booklet with all servicing manuals, wheel lock key, and included the original dealership window sticker. The car drives beautifully, thanks Ken! Mahalo! read more

I wouldnt recommend this dealer to buy for used cars, thier not loyat at all. We bought a white 2009 toyota corolla xrs about 6 month ago i believe and we only used it for a month and the transmission broke down already so we have to fix it and cost alot of money. They said was reliable but not so if ur planning to buy used id rather go to bigger dealer like toyotas dont make the same mistake i did and ill never ever buy here again. NEVER/ CANT TRUST THEM anymore read more

Came here to get a car for my family, it was the easiest and quickest way to get us a car, ken helped us get into a very reliable car with low mileage, and we ended up driving it home today, best place to get a reliable car, thank you ken for helping us find a car that suites us. I recommend everyone to come here if you need a car!!! read more

We recently purchased a pre-owned Lexus Rx from this dealer. We found this dealer to be trustworthy. They did what they could to accommodate our needs, even negotiated a great price on the vehicle. I would highly recommend Auto Galaxy Hawaii to anyone looking for a deal on a pre-owned car. Thank you Ken for providing outstanding customer service! read more

My experience buying cars from this dealer is disappoinment bcuz i just bought a 2009 toyota corolla and they said was a realiable car and i trust them but no more even 3 month the car broke down i know its used but they should fix the problem before they sell it if i were u if u are planing to buy used cars its better to go bigger dealer like toyota honda it maybe litle expensive but its more reliable than here.. i wouldnt reccomend here to buy used cars. read more

Ken and his team gave are extremely accommodating and gave us the best customer service! We got a great deal for a used car that is in great condition. We highly recommend going to Auto Galaxy if you are looking for an high quality yet affordable car. Thank you to Ken and the Auto Galaxy Team! read more

Ken Cheng was very respectful and willing to provide any and all official documents/records to each corresponding vehicle. I went to take a look at pre-owned certified vehicles and was very impressed with the maintenance conditions of the inventory. Overall very positive experience at Auto Galaxy Hawai'i. read more

WE'D GIVE KEN & THE TEAM 6 STARS IF WE COULD!!! Auto Galaxy PROVIDES A CONSISTENTLY GREAT EXPERIENCE ON THE LOT AND IN THE SERVICE LANE. It was the most pleasant dealership by far, no hassles, no pushy salesmen, no lies or bs. The biggest take away for me was Ken's genuineness to listen to what I needed in a vehicle and his ability to execute. Auto Galaxy's ENTIRE STAFF ACTS LIKE CUSTOMER SERVICE PROFESSIONALS, Ken is very approachable and kind, his staff were helpful, and very low key, you never feel pressured when on his lot. THE PURCHASE PROCESS WAS PAINLESS-Ken makes his customers comfortable. He was willing to clarify any questions that I had. He really listened carefully to what I was looking for in a vehicle. And his follow-through after the purchase left a huge impression for me, which only goes to show how much he cares about his customers and not just about the "sale". Shoppers like me, simply want to feel like they are being treated fairly - which is not the same as getting a rock-bottom price. CUSTOMERS HERE AT AUTO GALAXY FEEL LIKE THEY GET A DEAL - I loved the fact that the warranty work can all be done there, and Ken explained what was included in the warranty being that I had purchased a used car. AUTO GALAXY ALSO OFFER HANDS-ON EXPERIENCES WITH VEHICLES, which I feel is important in the buying process. Having said all of this, initially, I wasn't even looking to buy a used vehicle, rather, was going to lease a brand-new one..HOWEVER, hands-down, if you are in a similar situation like myself or perhaps looking to buy a vehicle, or wanting to explore your options, please go and see Ken at Auto Galaxy, I highly recommend him and trust that your experience there will be nothing short of exceptional!!! Mahalo Ken for my beautiful ride! I love it and am extremely satisfied with my purchase! read more