I just bought an incredible preowned car from Ed at Pacific Auto Sales, I couldn't be happier, Good price, beautiful car, I'm thrilled, I would highly recommend checking Pacific Auto Sales out. You won't be disappointed! read more

All the people specially the person who said ed lacks communication skills must have went to the wrong place because he has very excellent comunication skills and best problem solving i ever did bussiness with, I wonder why he's not in the genius world records for best customer services. and willing to think of solutions if any problems comes in to play .and people who has bad review i just dont believe you guys . I you'll give 1000 stars if I could but max 5 stars for pacific auto .thanks for selling best quality working reliable cars . read more

We purchased a 2019 Toyota Camry Hybrid from Ed and his service was fantastic! The tint for the car was taken off because it was from the mainland and illegal. He had it replaced shortly after I purchased the car and had a 2nd key made since the car came with 2 keys and the 2nd key couldn't be located. Ed keeps his promises and follows through to make sure his customers are taken care of. I look forward to doing business with him again in the near future! read more

Didn't even make it to the dealer. I called Ed, the owner, to schedule a test drive and he asked me how I was going to pay for the vehicle. I asked him why that mattered and he told me that he needed to make sure that I was able to pay for the vehicle. I told him I would pay with a check. He wanted more detail and I was not willing to answer until I drove the vehicle. He hung up on me. I called back to see if any other salesmen were available and Ed picked up and said he owned the place. I decided against it. What crap Customer service. read more

Got a car that so far has been a good deal for what it was. They were very cool about all the checks on the car that we did and did their best to keep things straightforward and answer our questions, best part is being able to come back and get other things done such as oil change or safety check. read more

** !Buyer Beware!** This will be a long review but i feel it's important to inform potential customers of the unfortunate experience we've had with Ed at Pacific Auto Sales. Keep in mind that my wife and I financed the purchase of the car through our bank, things may go smoother if you pay cash up front. Overall, he has no communication skills, lacks transparency, and has poor attention to detail. The following will highlight the unprofessionalism. There were a couple of red flags earlier of which I would mention but this review is already long enough. Our biggest problem was how we paid a $400 documentation fee and Ed verbally agreed to handle the new registration and license plates for our car which he did not follow through on. We purchased the car in Dec 2020, due to COVID I expected the DMV to take longer than usual to get the registration and plates, but fast forward 4 months later we still did not receive anything. I contacted Ed and he sends me a picture of the registration on his desk, the registration was issued THREE MONTHS ago in January. I asked if he has the new plates too, and he says no he will look for it. I call and text him back for a couple days with no reply. Finally, I go down to Pacific Auto Sales myself to see what's going on and he says "I can't find the plates, here's the registration just submit for the new plates yourself." But it doesn't end there, stapled to the registration was the vehicle's title which he knows supposed to go to the bank (the lien holder). I ask him why does he have it, and basically his reply was somehow he was mailed the registration which was supposed to be mailed to us, and the title which was supposed to go to the bank but instead of contacting anyone he decided to sit on it waiting for someone else to call him. What followed was a bunch of obnoxious excuses, he blamed everyone else and not once did he apologize for any short comings on his end. I end up taking the paperwork, delivered the vehicle's title to the bank myself, and coordinated with the DMV to get new plates issued again for the car. Very disappointed in Ed and Pacific Auto Sales; completely unprofessional. read more

Bought a 4runner from Pacific Auto Sale. Simple, fast, responsive, easy transaction. Ed is the owner and the one who I got in touch with about initially purchasing the car. Solid guy and honored my deal with him (first come first serve system) even though another buyer offered more than me. He even met me at a car shop to have it inspected my mechanic. Closed the deal within 5 days from test driving to driving it home. I initially declined Ed's offer to take off the wheels spacers, but it kept hitting wheel well once I was driving. I came back a few days later and they took it for me within the hour. Highly recommend. read more

HORRIBLE EXPERIENCE !! I ordered my window last week Wednesday $230 cash, told me my window should be in less than 10 business days! Today is FRIDAY NOVEMBER 10th & I called them to see if my window came in or if they had some type of tracking & they said "sorry for not calling you & informing you but I'm having problems with the window, you need to pay me an extra $55 for me to put the window in"!!!! MIND YOU I DIDNT RECEIVE ANY CALLS TO INFORM ME THAT MY WINDOW DIDNT GET ORDERED YET !!!!! HORRIBLE FUCKING SERVICE, IM SURPRISED THIS PLACE IS STILL OPEN!!! P.S THAT (1) star is because 0 isn't an option !!! read more

Great place to buy a used car! I checked out different dealers before finding Pacific Auto Sale and the quality and prices were nowhere near as good. Another great perk is that Ed is quick to respond to any questions and also does safety checks and oil changes after the purchase! I would definitely recommend checking it out if you are looking for a used car! read more

Great experience! Recommending Ed to friends and family in Hawaii and American Samoa for quality used cars. Shipment to Pago Pago was simple; after the paperwork was done, Ed took the vehicle to Fax Cargo for shipment. My Nissan Xterra just arrived in Pago Pago and I am very happy. Thank you Ed for a wonderful experience! read more

Incredibly rude after asking the most fundamental questions needed to properly assess the value of a car to protect the buyer.

I purchased an SUV from Pacific Auto Sale in 2020. The vehicle was priced well and came with a three month warranty. When I purchased the SUV the owner tried to charge me a $500 dollar administration fee. When I asked what the fee was for he responded, "for advertising." The cars are advertised on craigslist, so feel free to tell him you are not paying that fee as he knocked it off for me. He also charged me for a full year worth of registration even though I would have to renew it in 6 months (equals about $170 in Hawaii). Within a month of getting the SUV I noticed that the brakes needed replacing and the vehicle was vibrating while going about 55mph. I contacted the owner about the issues and we went for a test drive. Every person I had driven with had noticed the vibration when I asked them about it but the owner claimed he couldn't hear or feel anything when I drove it with him and pointed out the vibration. I took the vehicle to another shop and they immediately identified it as an alignment issue and fixed the problem for $80. The owner did agree to replace the breaks, which was great until I learned that he had not replaced the rotors. Additionally, after driving for two days and feeling a new vibration I learned that they had not even tightened all of the lug nuts on my tires, which may have been an accident but seemed indicative of the business. While it is not necessary to always replace the rotors with the breaks, since mine went bad within a 3 months of having the breaks replaced I think it is fair to say that the shop was cutting corners. My advice to a buyer would be to not rely on the 3 month warranty when buying a vehicle here. Purchase it with the mindset that you are getting a competitively priced vehicle with zero customer service or warranty. read more

I have purchased a car from this company and they are very unprofessional. Ed known as Edward/ manager has sold me a car without giving me full details of the car and when I tried to point it out he cut me off and told me he was going to get evidence. Then when I tried calling back he blocked my number. This is my first car I purchased and I wasn't aware of it being salvage, he claimed he has a video of him showing me the before and after pictures but when I asked for that evidence he blocked my number. DO NOT DO BUSINESS WITH THEIR COMPANY THEY ARE SHADY AND RIPPING OFF PEOPLE!!!! read more

Pacific Auto Sale was great to work with! Ed was very helpful with purchasing my first car as far as registration, insurance, do's and don'ts for car maintenance. His car deals are unbeatable and he's determined to get you in and off the lot in something you'll love driving! I highly recommend them for your auto sales. 5/5 stars. read more

Went for a safety & got it no problem. Had a great experience, the workers were friendly and welcoming and quick. Didn't try to make me get a million more things, other than what I came for, done just to get more money. Really appreciate that Highly recommend. read more

Good service, was able to meet owner in the rain on a Sunday and test drove car. Car had low mileage, Bluetooth, and looked very nice. Car runs great and was able to pick up car a few days later after check my father gave him cleared! Full inspection was performed on car prior to receiving it! read more

Pacific Auto Sale was great to work with! They had the perfect car for us and made sure everything was in the best condition before we drove off. We love our 2011 Ford Fiesta with low miles and a low price that couldn't be beat! read more