Our salesman Alan Tashiro was great! He is knowledgeable and answered all questions we had. I…read moreliked that he was easy to reach- he answered our calls or called back in a timely manner. I would highly recommend my friends and family to use him on their next car purchase.

Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

Every car I've ever seen from auto land is borderline clapped out, a junker or a rust bucket. They…read moreask top dollar for vehicles that are not even close to good condition. No disrespect to them. Just my experience.

What a great experience! I just bought a 2025 Chevy Trailblazer here. Scott the salesman and David…read morewere top notch. I had a lot of questions and they both were patient and kind. I wish that they accepted trade ins but everything else was super!

Dakota and Bella were great sales reps very informative no pressure sale. David O in the finance…read moredepartment along with Josh we're very helpful and explaining warranties insurance and contract information with an up-to-date visual computer screen. It's very user-friendly and much easier to understand than my previous car all in all I would highly recommend them as they great teamwork and down to earth Mahalo, Mahalo, Mahalo

Jon was awesome! It was my first time purchasing a car and he made me feel very comfortable. He…read moreanswered all my questions and made sure I understood what he said. He also helped me when I needed help with insurance. 10/10, 5 Stars. It was like I was dealing with a trustworthy friend. Thank you Jon!

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

I just picked up a used box truck from city auto and Christy (the owner) made it quick and easy! I…read morewould definetly ask for her or someone who can speak good English as the young Chinese guy here English is not too good and seems new to the industry.

I wouldn't recommend this dealership to anyone that is looking for a used car or any vehicle…read more I purchased a used car from them in August 2025, mileage was at 55K the salesman that helped us was Mars. After just having the car for 3 days, the vehicle's check engine light turned on. I ran my code reader and the reason the check engine light turned on was because of a Transmission issue. I called City Auto Sales, Honolulu and spoke to Mars and told him my concerns for the vehicle. I brought the vehicle in on the 4th day to have it looked at by their own Mechanic. I dropped off my vehicle and picked up a loaner from them to use while my car is getting "checked". I left the lot and not even a whole day has gone by, and they called me to tell me that the car is ready. I asked for paperwork so I could see what was done. They said that there is no paperwork and that they don't know what work the mechanic did. So I'm not sure if they actually "fixed" the problem or did they just cleared the codes. I understand that there is a 30 day warranty , but i have to travel to the dealership every time theirs a car problem? This should've been resolved in the first place. Not to mention, it's illegal to sell a car with an expired safety check. Do NOT purchase a vehicle from these people. They don't return your calls in a timely manner, they just want to hand you a car and take your money.

Had an absolutely great time doing business with Carlos! Very professional, kind, and tells it to…read moreyou straight. He also let me know what next steps I need to do in order to complete the transfer. I recommend Carmark Hawaii to anyone wanting to sell their used car! Bonus: He even got me an uber home, which I was not expecting but it was a true testament to how he does business. Thank you Carlos for a wonderful experience!

Hands down...one of the best car experiences / transaction I have ever done. The reviews are what…read morecompelled me to call CARMARK, and every one of the reviews are 100% true. Carlos is extremely professional and took his time explaining exactly what the transaction would look like. More importantly, his customer service skills are top notch. Sadly something missing in business today. I would definitely recommend CARMARK to all my family & friend. Wonderful experience!!

Awesome customer service! Used Kelly Blue book website to sell me car and I didn't see Servco at…read morefirst and had other dealers contact me. Once I saw Servco and pushed for them to contact me it was really fast. I went down once Jeff Masui contacted me. He sat me down asked me questions and checked out my car, it was so easy and fast. I really appreciated not being pushed to buy another car like right there on the spot. I told all my co-workers how great my experience was and now my boss will be reaching out to Servo to sell his daughter's car.

My request was answer quickly and gave me a higher quote than any other ones I tried to sell my…read morevan. They are very friendly, polite and professional and fast with the transaction. I recommend people to go to them.

My husband dropped off my 2016 car to Alex this morning around 830. By no means am I a messy car…read moreowner but I will admit I don't wash her nearly as much as I should, especially a black car. He picked her up around 3:30 & she looks better than when I bought her!! Water spots gone. Detailing is superb. Detail. Detail. Detail. She smells great. She feel so clean. Definitely worth the time & $$.

Thanks to Alex and team for a great service with the ceramic coating and interior. It was a great…read moreexperience from beginning and end. Highly recommended. Everyone was very nice and professional.

Yes. If you need a reliable second hand dealer who is willing to help you no matter the situation…read moreyou are in. These guys are your friends! Thank you Ken, Lori or Laurie, Jay and Derek! So far I've shared my concerns and they have taken action. Best experience I've got with a dealership! I was out the door within 45 mins with my brand Used Ride!! I came in with gratitude and trust, rolled out with a LEXUS.

Over my 30 years of being alive and purchasing cars I have never had a smooth and positive…read moreexperience until I arrived in hawaii and went to auto galaxy. Ken is a great salesman he is professional, knowledgeable and helpful. He was not one of those slimebag pushy car salesman. Purchased an STI from that dealership and had a good experience. To bad California and Texas don't have quality salesman like Ken!!!!!!.