The experience I had here was amazing! Carlos was great to talk to and fair! If anyone is planning…read moreon selling their car skip the dealership and sell it here!

We had a great experience working with Carlos! He was very friendly, knowledgeable and we got the…read moredeal done quickly and fair. Would definitely work with him again in the future!

Jay was very informative, professional and thorough. I was dreading the experience and suggest…read morepeople go here before large dealers for a better offer and respectful transaction when selling their cars.

Devon was my salesman and was fantastic. I was moving back from the mainland and he made the…read moreprocess very easy. The car looked even better in person and I was in and out of the dealership in less than 30 minuets; Devon even picked me up from the airport!

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Super nice customer experience. Mr John is a great guy who is trustworthy. I will go again for my…read moresecond car. Don't waste your time to sell your car. Go to Max Motors!

So grateful for Kelly at Automax! She helped find the right car for our family before we even…read morearrived to the island. She was kind, honest and true to her word through the whole process. Recommend 100%

After shopping around at a few different dealerships, our family came across Automax and had an…read moreexcellent, no-hassle, no-pressure experience. We found a van that fit the exact requirements we were looking for and were able to test drive it with Junior. Junior was very knowledgeable about the vehicle and answered all our questions about the vehicle features and any concerns we had. We then worked with Kelly on the vehicle purchase. Kelly discussed the payment options for the vehicle and was able to quickly set us up with a lender. She worked through all the paperwork to get us going and able to answer all questions regarding loans and payments. 100% recommended dealer to check out, with a good inventory of different types of vehicles, including specialty vehicles from Japan!

Yes. If you need a reliable second hand dealer who is willing to help you no matter the situation…read moreyou are in. These guys are your friends! Thank you Ken, Lori or Laurie, Jay and Derek! So far I've shared my concerns and they have taken action. Best experience I've got with a dealership! I was out the door within 45 mins with my brand Used Ride!! I came in with gratitude and trust, rolled out with a LEXUS.

Over my 30 years of being alive and purchasing cars I have never had a smooth and positive…read moreexperience until I arrived in hawaii and went to auto galaxy. Ken is a great salesman he is professional, knowledgeable and helpful. He was not one of those slimebag pushy car salesman. Purchased an STI from that dealership and had a good experience. To bad California and Texas don't have quality salesman like Ken!!!!!!.

Buying a car is usually such a long, tedious process, but Shane Yuen over at Servco Toyota Honolulu…read moremade the whole experience fly by! Right from the start, Shane was so warm and welcoming. His no nonsense straight-forward approach is really what sold us, we could tell that he wanted us to get what was best for us. Shane explained all of our options for add ons without pressure and was super informative. Although we planned on just getting the bare minimum we actually left with some add ons. Even while juggling multiple customers, he never made us feel rushed or wonder where he was. He made sure every single detail was taken care of. It was obvious that Shane has a passion for Toyotas and is extremely knowledgeable. We also loved working with Jaidie our financial rep, although we weren't with her for as long, she was super efficient and helped answer our many questions about add ons. We are so grateful for this experience and will definitely purchase from Honolulu Toyota again.

The service provided for my car was excellent, and the entire process was handled professionally…read moreand efficiently from start to finish. I truly appreciated how organized and timely everything was, making the experience smooth and stress-free. The staff was courteous, knowledgeable, and kept me informed throughout the service, which gave me confidence that my vehicle was in good hands. One of the highlights of the visit was the comfortable waiting lounge. It was clean, relaxing, and thoughtfully set up for customers while they waited. I especially enjoyed being able to partake in a hot beverage, read the newspaper, and watch TV in a calm and welcoming environment. Small touches like these really make a difference and show that the business values customer comfort and satisfaction. Overall, this was a very positive experience, and I would gladly return for future service and recommend them to others looking for reliable and professional automotive care.

After looking at several cars on Facebook Marketplace, my biggest concerns were the vehicle history…read moreand whether the asking prices were fair. Before visiting Lucky Owl, I went to another dealership where I found a car at a great price and took it for a test drive. Unfortunately, the salesperson was evasive when answering questions and only informed us after the test drive that the vehicle had a rebuilt title. I was concerned about potential insurance issues and the vehicle's future resale value, so I decided to keep looking. My significant other had previously purchased a car from Lucky Owl and worked with Alex, so we decided to check them out. We had already found three vehicles online that we were interested in, and after letting Alex know, all three were ready for us to view and test drive when we arrived. From start to finish, the experience was excellent. Alex was friendly, honest, and never made us feel pressured. Once we decided on a vehicle and completed the paperwork, the process was quick and incredibly easy. I am so grateful that I was able to purchase my car from Lucky Owl. This is the second vehicle our family has bought from them, and both experiences have been outstanding. Alex's kindness, professionalism, and commitment to making the buying process smooth and stress-free are why we keep coming back. I highly recommend Lucky Owl to anyone looking for a quality vehicle and a hassle-free car-buying experience.

his was the most seamless car buying experience I have ever had from start to finish. If you are…read morelooking for a used car and want honest and quick service, this is 100% the place to shop. Alex went above and beyond to help make our son's first car buying experience smooth and efficient. I fear our son will struggle the next time he purchases a car if it's not from Lucky Owl, because they spoiled it for everyone else by being so amazing.

This review is for if you're selling your car. Hands down,…read morebest place to go for selling your vehicle. I went around the island everywhere and this was the most fair and negotiable place I've found. The dealership is gonna give you way less than you would want, I promise you that. If you've got a really great vehicle with ceramic coating and other things under warranty, you could walk away with a check either same day or the next day. The paperwork is smooth and takes less than 10 minutes (must be crazy right)? I was just as shocked, I promise. For assessing your vehicle, they get in, drive it around the block, go inside and get you a number based on the CarFax. It's that fast. If you're looking to buy here - HONESTLY some of the reviews look rough but keep in mind you're buying a used car and used cars come with some baggage. Do your research and ask for car maintenance records. My experience is based on selling my car only. So hopefully this helps you! They have a parking lot in the back and it is almost always tight, so just give them a call and a Sales Rep will come right out. Good luck!

I was recently shopping for a new vehicle. Usually, I prefer big dealerships because of their…read more"no-haggle" pricing--unless you know the owner of a smaller lot. I've seen too many people get taken advantage of, so I did my homework on the specific car I wanted. I saw an ad for Aloha Auto Depot (808-599-9360). Since I didn't have a vehicle at the time, I did a lot of research online and checked Kelly Blue Book. Their price was very competitive compared to other small dealers and even larger ones like Tony Nissan. I wanted to work out the numbers first, and I decided that if we could agree on a price, I'd go in for a test drive and ask more questions. I found the car I liked at Aloha Auto Depot on a Sunday. Usually, business hours are shorter on Sundays, and they were closing at 4:30 PM. By the time I found a ride and arrived, it was already 4:00 PM, but I was greeted with a big smile by the salesman. He was very friendly; usually, when you show up that late, dealers ask you to come back tomorrow. However, since I had done most of the work beforehand, everything went smoothly. The showroom is beautiful! The location is the old Volkswagen dealership, but they've renovated it and it looks very nice. They even offer free coffee, water, and chocolates for customers. I had been communicating with one of the managers, Eddy, but when I arrived, Chris helped me. He is very easy to talk to and was willing to help me even though he ended up staying an hour and a half past closing time. I was very pleased with his service. I have worked in customer service for over 24 years, so my expectations are very high, but Chris nailed it. If you want a salesman who isn't pushy and is truly willing to help, look for Chris. They initially asked if I could pick up the car the next day so they could detail it, but I really needed the car that day. They asked me to come back later, but then the detailer got sick. I couldn't come back the next day, and that's when Steve stepped in. While he was helping me set up the car's app and my profile, he overheard the conversation. He put a crew together and detailed the car right then so I wouldn't have to make an extra trip. That is truly going above and beyond. If you want this kind of service, come see them. Steve helped me out so much. Thank you, and blessings! To the owner of Aloha Auto Depot you are very lucky to have this kind of staff. They need to update their address..

super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Since your reply is filled with inaccuracies, let me tell what actually happened…read more I brought my car in for a steering issue on my Lexus. I agree that I did take it to a friend's shop first and he checked into the issue. He wasn't able to help because he was going out of town. When I initially contacted Neue Auto, I was told that you fixed all kinds of steering systems. My Lexus has an electronic control unit for the power steering, not a hydraulic one, like most cars. I asked specifically if this is something that you were able to do...when I initially called and when I dropped the car off. That was a SPECIFIC question. Both times I was assured that you were familiar. A whole day went by and no callback. I was told that it would take a few hours to investigate the issue and after repeatedly calling for an update, I was told that at 5pm my car was still being worked on. No callback by 6p so I DROVE down there in my other car only to find the shop locked up. It was the weekend and I did without my car and without any update. I was cool about it and Alvin finally contacted me after I left a message on Monday morning. I was NOT informed that you would not be able to perform the "calibration and [potential] programming." If this was the case and you didn't have the tools to complete the job, why in the world wouldn't I take it straight to Lexus? Let me be clear...you had the car for 3 weeks...THREE Weeks and nothing was being done. Alvin kept telling me he was trying to get in contact with someone at Lexus and get the inside on how to fix it. I got my car out of there because Alvin said you were waiting on someone trying to get a "workaround" for the programming? I have text messages and voicemails about this. Needless to say, the car was unfixed. When I picked up my car, it was FILTHY...there was dirt IN my car and the whole car was dirty. My car is my baby and it has never seen a day that it was that dirty. Alvin pulled the car out and I got in and drove 1/2 a mile before realizing the needle on the gas tank was BELOW "E." I also noticed this huge gash in my dash. That was NOT there before. I went straight to the gas station and had to fill my tank and I called Alvin about the gash. He flat out denied it and went on the defensive. I just threw my hands up and didn't argue. AT NO TIME DID I ASK for any sort of compensation. NONE! I asked for acknowledgement but he just denied it right off. I have the text of that too. I buy local to support, but given your reply, without even having a conversation with me throughout this whole 3 week ordeal, it's clear you have blind loyalty to your workers that allows you to create this false narrative often a customer who just plunked down $2600 for NOTHING. My car was the SAME as when I drove it in. AUWE!! Sidenote: Took my car in to Lexus the following Monday and it was done in 3 days. When I got my car from Neue, I asked for notes on what was done and what else needed to be done. I also asked if they could give me their Lexus contact so that that person could provide any information to the repairman at Lexus. When I picked up my car, the advisor said that the part changed by Neue was unlikely to have been necessary at all. This was a HUGE, EXPENSIVE lesson learned to do my due diligence in competency!