Cancel

    Open app

    Search

    Aloha Auto Depot

    2.9 (73 reviews)
    Open 9:00 am - 6:30 pm

    Services - Aloha Auto Depot

    Car buyers

    Aloha Auto Depot Photos

    You might also consider

    Recommended Reviews - Aloha Auto Depot

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    WARNING Sold us a car saying it was inspected regularly- turns out we have to replace the entire transmission. Sales reps gave us a terrible trade in value of $2,500 when we payed almost $9,000 for the vehicle just 2 weeks ago. Edit 2 weeks later: The price to fix the vehicle is JUST AS MUCH as we bought it for (Price below, not including the additional motor oil leak). The car also didn't pass a safety check, although they said it had been done already.

    BEWARE Mainland buyers!! I recently purchased a diesel BMW X5 from Aloha Auto Depot as an out-of-state buyer, and it has been the worst car-buying experience of my life. I feel completely cheated and misled. The salesperson, "Uncle Sam," presented a BMW dealership inspection report stating the vehicle had no issues. As this was my first time buying from Hawaii (but not my first out-of-state purchase), I trusted this report. That was a massive mistake. Upon delivery to the mainland, the first red flag was the car's condition--it hadn't even been vacuumed, let alone detailed, showing a complete lack of care. Attached pictures are from the delivery date. The real problems emerged when I started driving. I immediately felt a power issue. I took it to my local BMW dealership, who found critical, undisclosed mechanical failures: a faulty transfer case that needs replacement and a leak in the rear of the valve cover. None of these major issues were mentioned in the "clean" inspection report provided by Aloha Auto Depot. When I tried to address these issues, "Uncle Sam" completely ghosted me. He stopped taking my calls and responding to my messages, leaving me with a broken car and mounting repair bills. WARNING TO MAINLAND BUYERS: If you see a car you like in Hawaii, DO NOT rely on their inspection reports. I was shown a fake document. You MUST fly out to inspect the vehicle personally or hire a truly independent third-party inspector. I learned this the hard way because I couldn't find a specific model on the mainland. I am now seeking legal help to recover the costs of these repairs. Save yourself the immense hassle and financial burden--look elsewhere. This dealership is not trustworthy.

    TERRIBLE EXPERIENCE - I REGRET BUYING FROM HERE purchased a vehicle from this dealership, and just two months later, it needed a major $3,600 repair. During the test drive, I asked about a strange noise the car was making because it didn't seem normal. When I brought it up to Jacob, he claimed he didn't know what it was but showed me a "squeaky clean" mechanic report where everything had supposedly passed inspection. Out of concern, I looked it up myself and found that the noise could either be typical for a hybrid or a sign of a faulty brake actuator. Unfortunately, it turned out to be the latter. When I brought it to a mechanic for the repair, they immediately identified the noise as a failing brake actuator and said that any dealership familiar with hybrids should have recognized it right away. This experience has left me feeling misled and disappointed. I would advise anyone shopping here to get a second opinion from an independent mechanic before purchasing. It's a risky choice going with Aloha Auto Depot.

    Proof the salesman said they replaced the transmission.

    I would never recommend this dealer to anyone! I bought a vehicle from them and was lied to them. We had a contract for them to make all the repairs on the vehicle to fix the check engine lights. They did fix the catalytic converter but their own repair shop stated the transmission required replacing that was throwing a check engine light. Once I took possession of the car I had a check engine light within 2 weeks. Contacted my sales person and he stated they did change the transmission but could never find the invoice because they sent it out to somewhere else. I have proof that their shop said it needed replacement and that the sales person said they replaced it, but they didn't. Do not trust anything they say or even write down. They will ignore you until after the 30 day warranty on the work they did. I would put negative stars if I could. DO NOT BUY ANYTHING FROM THEM!

    See all

    12 days ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Fara A.
    0
    40
    46

    3 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Z C.
    0
    2
    0

    4 hours ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    23 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    30 days ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 3
    Oh no 1

    8 months ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    10 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 2

    1 month ago

    Helpful 1
    Thanks 2
    Love this 1
    Oh no 1

    6 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 3
    Photo of Michelle P.
    190
    177
    64

    2 years ago

    Helpful 10
    Thanks 4
    Love this 0
    Oh no 2

    1 year ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 2

    1 year ago

    Bought a car from them & it broke down 2 weeks later had to replace radiator & oil wasn't changed in a year

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1
    Photo of G M.
    0
    5
    0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dana T.
    293
    72
    74

    2 years ago

    Helpful 6
    Thanks 0
    Love this 2
    Oh no 1

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 2
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 2

    2 years ago

    Helpful 5
    Thanks 1
    Love this 1
    Oh no 2

    2 years ago

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 1

    6 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 2

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 6
    Thanks 0
    Love this 5
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 1

    3 years ago

    Helpful 4
    Thanks 1
    Love this 3
    Oh no 4

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    If you want a car in good condition, don't come here.... Be prepared for them not to keep contact with you afterwards as well

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 5
    Thanks 1
    Love this 1
    Oh no 3
    Photo of Lindsey G.
    200
    27
    12

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 2

    Page 1 of 2

    Aloha Auto Depot Reviews in Other Languages

    Ask the Community - Aloha Auto Depot

    Can I sell the catalytic converter off of my old car that I wrecked on here???…

    They are a used car lot. Not a auto salvage yard.

    Don’t See Your Question? Ask Away!

    Review Highlights - Aloha Auto Depot

    We were immediately greeted by Keala, who turned out, was the rep my wife was in communications with earlier.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Buyers 268 times last month within 15 miles of this business.

    Verify this business

    Akamai Rentals - 5 passenger SUV

    Akamai Rentals

    (117 reviews)

    Waikiki

    You guys really deserve a 5/5 review!…read more Car quality 5/5 Service 5/5 Price for value 5/5 Oh man the van I rented, 5/5 got a Honda odyssey, super clean roomy and overall driving the van was just fantastic, my entire family loved the car and comfort, as we drove around town and to the countrysides. Your service was 5/5 because I went to your website and couldn't find the van so I decided to walk up and you got me what I needed and you and your staff was super informative, patient and choices of vehicles were plenty. Thank you. Overall value is 5/5 because you run a very unique rental business!!!!!!! You allow us to park it in your lot overnight, you waved me $60.00 per night for valet at my resort. U was able to walk there within minutes to get the car or drop it off. Just the perfect way to save us some $$ I will for sure come back next trip to rent from you!! This is a must try. Side note: uber/lyft round trip for us would have costed us the same price of the rental if not more, we were able to skip the valet fees at the resort, take the tour as long as we want and just loved this setup. Also if you go to places like dole plantation via uber, your return trip might be a long wait because I didn't see a lot of uber drivers available up that way. (I could be wrong) but this rental was just the perfect setup vs the waiting game.

    Akamai Rentals is exactly what my boyfriend and I ordered for our trip to Oahu! It's situated on…read morethe west end of the Waikiki Strip and even offers free parking at night (if you can swing it). Just make sure to be accommodating of other customers and park accordingly! This was a big draw for us, since the valet parking options at the neighboring resorts can be pricy. Incredibly thankful for the kind and laid back people at Akamai. I'd highly recommend this spot going forward.

    Discount Hawaii Car Rental

    Discount Hawaii Car Rental

    (89 reviews)

    You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

    I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

    Lucky Owl Car Rental - the front!

    Lucky Owl Car Rental

    (590 reviews)

    Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

    We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (683 reviews)

    We had a wonderful experience with Enterprise at Honolulu's airport! From check in to check out,…read morethis process was a BREEZE. The rental area is so close to the terminals and baggage claim, it was very easy to walk across the street and get checked in. Upstairs, we found the car ready and the AC running! Returning was just as easy, we refilled the gas, pulled in, and an agent was ready and waiting to get us checked out. I can't recommend this experience enough. Interestingly, we found the check in lines for Budget and Avis were MUCH longer at the airport; we got a terrific rate through Costco, so we were happy to have short lines and a great price!

    Aloha Team Hawaii!! =)…read more Big location at the Honolulu airport. I had a reservation made online. We were picked up via Lyft from our hotel to the airport to pick up the vehicle. We met with agent-Chloe at the counter (I remembered her name as the perfume with same name was my favorite back in the late 80's/early 90's), she provided excellent service and provided us with the paperwork and information. We also met with one of the next agent in the parking garage (forgot her name sorry), she showed us to our vehicle and advised we could select our preferred vehicle. It was a swift 15 minute transaction from beginning to driving off. Upon returning the vehicle, met with an agent-Kayla (I remembered her name same as our daughter's). She was able to update and change the credit card for completing the payment transaction. Everyone was so very nice, happy and with beautiful smiles =) We would definitely use them again on our future trips.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    (157 reviews)

    Ala Moana

    I think I found my new Rental Car joint, whenever I need to take out a rental car when my company…read morevehicle is in the shop for repairs....... My low mileage piece of crap Dodge Grand Caravan crapped out on me again, as motor oil started to leak out of the rear main seal. For work, I'm basically on the road the whole day, so anytime my company vehicle goes into the shop, automatically we are instructed to take out a rental. Normally, I've been going to the ilikai hotel to take out a rental, but I've had numerous issues with the service that I got from that rental car company, so luckily for me, I found Enterprise Rent-A-Car just a block away from the Ala Moana Shopping Center. Not only is this rental car much closer to the Cutter Dodge dealership, but the service was OUTSTANDING!!!! Upon walking into the rental car agency, the friendly clerk greeted me & processed my rental within 5 minutes. I was totally stunned at how efficient she did this, and upon having me sign a few electronic papers, she then told me to go into an elevator & head up to the "L' floor of the garage. Upon heading up to the "L" floor (or top floor of the garage), another clerk had my vehicle ready, and upon doing a quick look around the vehicle, I just jumped in, and took off. Easy peasy my friends!!! When I returned the rental today, I didn't even need to go into the Enterprise office, as the clerk who processed my eental vehicle return in the garage, did all of the closing of the tab. To top it off, the staff even gave me a ride back to the Cutter Dodge dealership! There's something to be said of great service.........that's how you keep loyal customers! The other rental car business at the ilikai hotel could learn a thing or two about what great service is!

    Fast, easy, and convenient car rental. During this visit to…read moreOahu, we rented a jeep from this Enterprise location only due to the fact that they open at 7:30am instead of 8 like the location at our hotel. We needed our car early for an excursion that we needed to get to. When we picked up our car, the service was fast and friendly. We got the car we reserved, and it was clean with a full tank of gas. Another plus to renting from this Enterprise location is that it was about $100 cheaper than renting from the one at our hotel.

    One’s Rent A Car- Hawaii

    One’s Rent A Car- Hawaii

    (52 reviews)

    Waikiki

    Needed a last minute one day van rental. Shopped around with the usual corporates and wow! Buku…read morebucks! Checked out One's rates and they were much more reasonable. This review is specifically for the Ala Moana location. Their office is located in the lobby of the Ala Moana Hotel. They seem to be an all Japanese staff. Very courteous, and very accommodating. Easy pick up and return. Their cars are on the lower level of Ala Moana Center. They will escort you to the car when you pick up. At drop off, park at the designated parking spots, take the keys to the office and they will check the car out while you wait in the office. Definitely using them again!

    I called One's Rent A Car last minute for same day rental and they completely exceeded my…read moreexpectations! I got a reservation right then and there. They were waiting patiently for me to arrive and made me feel welcome right away mentioning they were expecting me. Definitely ask for Hajime -- he was incredibly accommodating, kind, generous, and beyond helpful throughout the entire process. The entire team was in fact! I got a newer Prius that was super clean, smooth, and honestly made me want to get the same kind of car for myself in the future -- both personally and for rentals. The service was fast, professional, and the pricing was great. They even offer free shuttle to the airport if you rent more than three days. I'll definitely be coming back and highly recommend them to anyone needing a reliable rental experience!

    Cheap Rent A Car - Location of the car rental

    Cheap Rent A Car

    (64 reviews)

    Ala Moana

    Cheap Rent A Car is the place to go for your car rental!…read more Trust me when I said I did my research in looking for car rentals, with a complex spread sheet listing out pros and cons. In the end, Cheap Rent A Car was the clear winner! I was hesitant at first because some of the reviews had really bad economy cars, but I took a chance and set my expectations really low. I wasn't looking for anything fancy, just a car to get me around the island. Richard is the owner, and was quick with responses. To get a quote, simply fill out the questionnaire and Richard will get back to you quickly, same day or next business day. You can also call and he can give you a quote quickly. I am 24, turning 25 in May, so a lot of the other places were up-charging significantly for the young rider fee. Although I did not get the breakout of the underage fee, the inclusive price was still better than every other competitor. My questionnaire: 19 day economy rental, during peak season (mid-Dec to early Jan). Total: ~$600 (including young driver fee) Pros: -Best price on Oahu, after a lot of research -Lowest young driver fee -Quick responses -Ended up getting a 2012 2-door Kia Forte (had AC) -Right across the street from where I was staying (huge plus) -Relatively clean car inside Cons: -Car did have some issues -Quite a few visual bumps, scratches, and dents -Power steering needs to get checked since it was tough to move the wheel and stalled a bit -Noticed the right brake light went out a day before I was going to return (had I noticed earlier, I would have went in to get a new car) -AC vent could not adjust on the passenger side Overall experience was great. Quick pick up and drop off. Like others mentioned, you pay when you pick up. I will be a returning customer the next time I'm in Oahu!

    A Hyundai Elantra. Yep, I got to zip around town for a few days in a little silver one while my…read more ride was getting a scratch repaired. Surprised to find my usual rental car place-Enterprise on Ala Moana Blvd was not open. Conveniently located behind McKinley Car Wash, hassle free to get a car, inexpensive and genuinely friendly service. Richard the owner answered the phone every time I called, and I had no trouble extending the lease as needed. He's been in business for 15 years in this location and has clean cars at competitive rates. I was in and out of the shop within a few minutes after arriving, and reserving a car was easily done over the phone. Located at 1137 Hopaka Street. My new go-to place for a reliable rental.

    Aloha Auto Depot - carbuyers - Updated May 2026

    Loading...
    Loading...
    Loading...