After purchasing a used vehicle in March, I reversed into a metal covering protecting a pillar! Ouch! Thankfully GEICO set me up with Enterprise Rentals. I had such a pleasant experience with Enterprise. My customer service background makes me extremely particular with regards to the service I receive. Leo was terrific in assisting me with during the rental process. Russ was very patient and thorough to deal with. Big mahalo to Clyde for his excellent driving skills and much appreciate the ride home to Queen Emma Gardens! I am so thrilled with the experience I want to become an Enterprise member. Great job in hiring people and your staff reflects the managements desire to provide top notch service. Keep up the good work Enterprise. read more

A bit of a long line when we arrived but it could've been time of day. Staff were helpful at check in. I was able to choose the car I wanted and it made the whole trip worthwhile. Checking out was seamless and staff again was willing to help. read more

We had a wonderful experience with Enterprise at Honolulu's airport! From check in to check out, this process was a BREEZE. The rental area is so close to the terminals and baggage claim, it was very easy to walk across the street and get checked in. Upstairs, we found the car ready and the AC running! Returning was just as easy, we refilled the gas, pulled in, and an agent was ready and waiting to get us checked out. I can't recommend this experience enough. Interestingly, we found the check in lines for Budget and Avis were MUCH longer at the airport; we got a terrific rate through Costco, so we were happy to have short lines and a great price! read more

Aloha Team Hawaii!! =) Big location at the Honolulu airport. I had a reservation made online. We were picked up via Lyft from our hotel to the airport to pick up the vehicle. We met with agent-Chloe at the counter (I remembered her name as the perfume with same name was my favorite back in the late 80's/early 90's), she provided excellent service and provided us with the paperwork and information. We also met with one of the next agent in the parking garage (forgot her name sorry), she showed us to our vehicle and advised we could select our preferred vehicle. It was a swift 15 minute transaction from beginning to driving off. Upon returning the vehicle, met with an agent-Kayla (I remembered her name same as our daughter's). She was able to update and change the credit card for completing the payment transaction. Everyone was so very nice, happy and with beautiful smiles =) We would definitely use them again on our future trips. read more

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We booked our rental car through Costco Travel. Enterprise rental rates are higher than say Alamo or Budget. Even though it's all under the same umbrella according to our customer service agent at the counter at HNL. Why choose Enterprise? Because of the drama with Alamo lately. System crashes, long lines, etc. At HNL we walked straight up to the counter. No lines. No drama. Confirmed the price as booked online. Showed our driver licenses and a credit card. No pressure to upsell us. Walked over to the garage. Gave our confirmation to Enterprise agent. We got a free upgrade as the car size we booked were out of inventory. Went from full size vehicle to an intermediate size SUV. Seven days later we returned the car. Gas tank checked. A final confirmation sent to the email we provided on record. read more

Mixed service. Front desk was very helpful but when I got to the garage, the good service ended. The employee in the garage was just sitting in a chair on her phone the whole time. She pointed at the car location and that was it. No walk through. No assistance. Gave no instructions. Was very offputting. Dont think I'd use them in Honolulu again. read more

The car that was assigned to us was dirty/mud, it took us 30 minutes to clean the car from seats, middle console, steering wheel, door panel and then once we tried to plug the USB to charge our phones but the port was loose that it keep coming off (Red, Elantra with sunroof, white/cream interior) So we decided to get a different car a Volkswagen Jetta, it was clean enough but the fuel was not all the way filled so we informed the staff before driving the car off, they told us that it was fine. Once we returned the car, we if informed the staff again that we picked up the car without full gas so we left it the same way. We were told that it was fine! We even gave them 2-3 big water bottles since we couldn't bring them with us to the airport. Once checked in the airport, we noticed an extras charge on fuel which was misleading, why would they say it's fine then charge us for it. I will not recommending this to anyone at all because what if you're a busy mom with kids, lots going on and didn't notice the extra charge on your bill. Not good for business. I hope this is just a one time event and nobody else have this experience. read more

We took a big family trip to Honolulu last month, with three children in car seats and all their attendant adults. There was no getting around it--we would have to rent a minivan just to get everyone to and from the airport. The Enterprise was in a consolidated rental car facility a bus ride away from HNL. Not right there, but reasonably convenient, and our kids enjoyed the extra travel. There was a short line to rent, and we had no trouble finding our car. The best thing I can ever say for a rental car company is that there were no problems, and I'm happy to report that our Enterprise experience was smooth all the way through. My mother dealt with the logistics and my husband drove, so my main contribution was sitting in the middle seat of the back row, wedged between my two kids' car seats any time we went out for a drive. This was not the most comfortable set-up, but I think everyone else fared better, and between the trunk and the various aisles, there was plenty of room for all our stuff. I understand why people love their minivans. Our ride was a Chrysler Voyager, apparently a stripped-down Pacifica that was, until recently, only sold to rental car companies. The car was fine, not luxurious, but clean and functional and full of gas. We enjoyed our visit to the minivan life, and would use Enterprise again on our next family trip to Oahu. read more

The line to check in for car was slow, only drawback. Car was ready! Car was clean, dinged a bit but satisfactory. All the cars were dinged. Toyota Camry=great gas mileage and we drove all over for 4 days! Car was well maintained. read more

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When Arriving, from our Terminal we walked a bit through the Airport & took an escalator down & out to the main street & took the free Car Rental Shuttle. The Shuttle drops you off, which is convenient... Then you have to get back up the escalator or elevator to the upper level where all the rental cars are. Just follow the signs. After that, it's easy. Best Car Rental Experience ever! Mahalo! Thank You Gina for your kind & warm welcome! :D Made the rental car selection process super easy. We were amazed at how easygoing everyone is & how smooth picking a rental car was. Shoutout to Geoffrey for dealing with the mishap with my credit card & for executing everything in the rental agreement. Also Thank You for the Food Recommendations too!! :D I got the Full Sized Car that I booked & it was good for 5 passengers. Even though it was a smaller car than I'm used to, a Toyota Camry, we were able to fit 5 carryon luggages plus some backpacks in the trunk... We drove to the North Shore & back to Honolulu a few times & gas was great... Returning the rental was a Breeze! Tips: - Don't forget to fully inspect the car for dings & huge scratches before you take off with it - And also check again for dings & scratches before returning the vehicle - Make sure you have the same credit card used when booking for prompt service - Additional Drivers younger than age 25 require an additional fee - Bring back vehicle with the same amount of gas read more

Enterprise Rent-A-Car - Sept '23 - Full Size Car, AWD 4 Door Sedan - Toyota Camry - Car Rental Near Me - Honolulu, Hawaii

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What can you say about an airport rental car place? I mean I know one thing I can say is that Thomas just gave us the best service checking us in that I have ever experienced. Greeted us kindly, helped us quickly and answered all my pregnant wife's questions to the fullest. Thanks Thomas. Enterprise is our go to on vacation in Hawaii going forward just because of you. read more

Wanted to give a huge mahalo and big appreciation to Henry and his staff, Gina and Parker, for their amazing above and beyond service today at HNL. On arrival Mgr Henry quickly helped us with a checkin issue (problem of my creation) and went out of his way to ensure we had a perfect experience. Parker and Gina quickly got us going into a beautiful rental, and made the start of our week a high note. Often the desire is to quickly bypass everything and just get into a car and off on the road, but Henry, Parker and Gina remind you of the art of great personal service and pride in helping people out. Excellent work, Enterprise!!! read more

Excellent van, only problem was didn't provide a step stool to get in. was a 12 passenger van and some of us older folk had trouble getting in. read more

I'm not loyal to any one rental car company because I always book through Hotwire as their pricing can't be beat 99.9% of the time. This time I got assigned to Enterprise, not my first time with them but a first for their new location in the HNL CONRAC facility. PICK UP: No more looking or waiting for specific rental car company shuttles as there's just one shuttle to catch, now that everyone is in one building. There was just one family ahead of us in line so we were helped immediately by a second worker. Everything was going smoothly until it came time to print the rental agreement. The gal assisting got other workers involved but apparently all their printers were down. After about a 20 minute delay, she jotted down a note on our ticket jacket for her coworker in the parking lot to print our rental agreement. Arrived at the parking lot and the male attendant pointed us to our car and advised us to show the ticket jacket to the attendant on the way out. Got to the exit gate where we waited another 15 minutes because their printers weren't working as well. The female associate said they'd email my rental agreement and we were finally on our way. No email was ever received. DROP OFF: It was a short overnight trip so we returned the next day. Male attendant asks for our rental agreement. I say we didn't get one as the printers were down and nothing was emailed either. He checks the car for damages and said we're good to go. My spouse wasn't comfortable with that so we headed to the desk in the same area where Alec was, who turned out to be the branch manager. We told him the situation which he was aware of, and that we wanted something in writing that we had rented the car and returned it in good condition because we didn't want anything coming to bite us in the ass after the fact, especially after hearing horror stories of Hertz customers. He totally understood, apologized and printed out a generic one-pager which he hand-signed. Just as we were about to catch the shuttle to the terminal, I noticed that the printout listed a totally different car. Back to the rental car office we went. Just as an associate called us to his window, Alec was now up back in the office, saw us and took over. Long story short, we were never in the Enterprise system as having rented the car as no car was assigned to us at pick up time and the reason why another car was listed on the first paper he gave us. Can you imagine the endless possibilities of liability we'd be held responsible for should something come up? He ended up typing out a detailed letter on company letterhead stating my name, the exact car and license plate number we got, with dates and times of pick up and return. OVERALL: I've always received good service at Enterprise. This time it felt a little less than before with the line employees, but manager Alec reassured me they're still on-track. Loss of a star due to our situation. read more

Enterprise Rent-A-Car - Their insurance covers just your rental car, nothing else like property damage, medical for either party or the other driver's car - VN - Car Rental Near Me - Honolulu, Hawaii

I was shocked when I was required to put a deposit on my rental due to being a resident. This deposit is not required for visitors. As explained to me, local residents are harder on the vehicles. I figured since I used a credit card for payment, there shouldn't be a deposit. Maybe its a normal procedure for rental car companies. read more

Everything, customer service was on point I guess when I went it wasn't busy so I was in and out of there in minutes. Friendly service from pick up to return! read more

We recently rented a car at Enterprise, and it was horrible and disappointing. The clerk at the counter advised us to take pictures of major scratches and dents, which we did. Upon our rental return, a representative came to check us out. He went straight to the driver side and showed us a dent. The representative and us had to kneel down and look under the side fender to see the dent. He asked to see our pictures and of course we didn't take photos of the underside fender. He had to file a claim and told us we would be hearing from their insurance if they needed more information. Sure enough, we have since received an invoice for $1,100 in damages. It was very suspicious and a bit obvious that the representative spotted this dent almost immediately in an area where you need to bend down and look under. It was the worse ending to a vacation in Hawaii. We have always used Enterprise but after this, we will make sure to tell our family and friends to steer clear from Enterprise and especially this location. read more

Havent rented a car on Oahu in 5 years so the new car rental center was a huge upgrade...no shuttle bus to an off site...but you do shep your bags to car rental center and to the attached parking garage. I thought the weekly rental ratewas a little high but its Hawaii. I searched many times for deciding on Enterprise...they treated us well. Car was in working order. Take the time to document car scratches before leaving lot. Bring your costco card as the gas is the lowest in area. Would use Enterprize again. read more

Shady company I would never rent from this company Ever again! Not safe and poor supervision of staff I had a horrible experience I went to pick up my car and I had to go to the bathroom I was escorted down long hallway and while I was going to the bathroom the door shut. I was locked in the bathroom The handle had been broken off with a mallet or a hammer There were no windows no one there I thought I was gonna die!! I screamed bloody murder Help! and it was something I am use to so I knew I was in trouble and screamed like my life depended on it! The door finally opened I was blamed for locking myself in the bathroom I got into the car shaking and the vehicle smelled like sex! i felt dirty and took it to the nicest wash in town and thanked my lucky stars I was alive No I would not recommend read more

A perfect experience*. Free and frequent shuttles stop outside waiting areas outside each gate. The workers were quick with no hard sell or surprises. (No wait 1pm on a Tuesday). We had a choice of cars. The cars were new (less than 2K miles) and clean. Checkout was simple. Return was comically easy and fast. (1pm on a Friday). *We GPS'd the rental car location (300 Rodgers) and thought we could walk the 400 feet instead of waiting for a shuttle. That was a waste of time as GPS punk'd us and sent us the wrong way. Just wait for the shuttle. read more

Good service. Exterior clean. Interior dirty & had a smell. I ended up wiping down all the solid surfaces & spraying Lysol in the a/c suction ducts to neutralize the odor read more

Whew! We secured a vehicle for our stay in Oahu I've heard horror stories of how many travelers to Hawaii were not able to rent cars at this time! Yikes! That's why I appreciate my hubby so much when it comes to preparing for our travels. He gets things situated months in advance so that there are no hiccups to our already covid-stressful trip to Hawaii. Just recently Hawaii's strict travel restrictions have eased and tourists were back at the beach in full force. Our hotel was located at the Waikiki Beach Walk and we couldn't find parking around Waikiki to have lunch. There were people everywhere. Luckily, we were able to check-in our hotel early and we parked in their garage. There was a critical rental car shortage because when the pandemic hit, Hawaii imposed the nation's strictest travel rules and car rental companies started to sell off portions of their fleet and shipped some of their inventory back to the mainland (where they could still make money). When Hawaii reopened for tourism the rental car companies couldn't fill their fleets fast enough. Some rental car companies in the islands have run out of vehicles even for those who have an advanced reservation. Their daily rates went up crazy sky high -- in some cases up to $700. Yikes!! I can't even imagine. Uber drivers were making bank! We were lucky enough to land in Hawaii with a rental car reservation, actually, we rented a van and we got a nice, practically brand new, Chrysler Pacifica minivan, to accommodate our large party. Mahalo for coming through for us, Enterprise! Mahalo palena 'ole (gratitude beyond measure) Review #2258 read more

Enterprise Rent-A-Car - 05.30.21 spacious inside - Car Rental Near Me - Honolulu, Hawaii

I had excellent customer service at the airport location. I somehow had two reservations despite being told by Costco travel I did not have a reservation. I was able to get a better discount with my jobs program. Cheaper than Costco. Anyway we picked a non white minivan but someone was in it when we got over to it. They pulled around another grey minivan just because of our color preference!!! My desk person was also super friendly. I will use them again next trip! Zero line at noon when Avis and budget line was wild! read more

40min waiting in line to check in then 20 minutes before car is brought up. TERRIBLE SERVICE

Payless joint with budget is sad. This company and its workers are horrible. Drive off the lot with a car that shakes over 40mph brought it back to get another car then they told me they would give me a 50% of rate of my rental agreement only to wait almost 1month for my money to be reinstated. read more

Rented with Enterprise on a recent trip to visit family and friends. Completing the rental online was so easy and I just showed up in the lot, showed my registration, got in the car and drove off. Catching the shuttle and the return was very quick and easy as well. I'd recommend taking lots of pictures before you leave the lot just in case. I would definitely rent with them again. read more

So sad to say the ladies at the front desk are so rude and not helpful at all. What a great start to my first hawaii trip.

Renting a car from this company was such a breeze! After making a reservation, we filled out all the necessary paperwork and checked in online. We went directly to the parking structure, was directed to the cars available, and we even got to choose! The inside of the car was very clean, it exceeded my expectations! Highly recommended! read more

Amazing as ALWAYS. From check-in, pick-up, and drop-off. Customer SERVICE is 100%. I've rented many times with Enterprise and will never rent from any other rental cars. The process is simple from making reservations online to checking in. When I'm traveling, I will always use Enterprise. Thank you Honolulu Airport Enterprise for the outstanding remarkable service. read more

Amazing service. In and out in a matter of minutes. Amanda that was working the National booth helped us and was so friendly and helpful. We had reservations with Thifty original though Expedia and when we checked in, paid etc we went down to get the car and it was a 2.5 hour wait. Immediately I went to Enterprise to see what their wait was and there wasn't any. Cancelled with Thirty and reserved with Enterprise. Hands down the best rental car company out there. read more

Over charged for gas. We have proof that we filled the tank all the way right before we returned the car and they decided to charge us $40 for gas. Enterprise do better. Arriving home and seeing this was disappointing. read more

Mahalo shout out to Enterprise employee Joy Gabriel at Daniel K. Inouye International Airport (HNL), who showed her aloha by being sincerely sorry the Toyota Corolla I reserved through the Emerald Club was not available, and then explaining with a just as sincere smile that I could "take any car in this row, there's Mercedes and BMW sedans, and big SUVs...I know those aren't a Corolla but ..." (smile). Mahalo to Joy for transforming a potentially inconvenient situation into one full of aloha. P.S. I chose a BMW 530e Xdrive (plug-in hybrid), which was an amazingly fun car to drive! read more

book for 12 pm pick up car , been wait for 2.5 hour's till not have car ready yes . never rent car at dollar anymore read more

Enterprise Rent-A-Car - Car Rental Near Me - Honolulu, Hawaii

We had a great experience with Enterprise. A free shuttle takes you to the Enterprise location from the airport. If you miss the shuttle or it gets filled up too quick, no worries another one comes quite quickly. The ride to the rent-a-car site was only about 5 mins. There are employees ready to help you. We love their self check out kiosks, it's straightforward and simple to navigate. Print out your receipt and then wait outside. Your name is called when an employee is ready to give you a car. There are some benches outside while you wait. Goro was such a kind and helpful employee. He greeted us warmly and we had a lovely conversation with him. After a long flight, his positive attitude and friendly demeanor was so refreshing. Our car was spacious and mostly clean. There was some sand here and there but it wasn't a big deal. The seatbelt behind the drivers seat didn't work, that was one of our only issues with the car. Returning the car was super easy. Just pull up to the car return section. Make sure you've taken all of your belongings. An employee will come to your car and help you check out. Simply give back your keys to them and that's all! read more

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Excellent customer service from Enterprise, as always. Love that Enterprise is employee owned and the company culture is customer-centric. This make me a big time Enterprise fan. read more

We rented a car at this location twice, and was disappointed with their service the 2nd time. My husband used the mobile check in prior arriving and even got a confirmation number. When we tried to check out, the customer rep told us there was no trace of booking. It took them a good 15-20 minutes to get it resolved A week after we returned the car, they tried going after husband with a few claims saying he needed pay for this and that. And my husband requested that they should check their cameras. They charged my husband $500 for one of the claims but later removed it. They Didn't even admit it was their oversight or how they investigated the case; they just emailed my husband saying they had removed the charge. Then a week later or so, they emailed him again with picture evidence that we did some damage to the vehicle, which we weren't even aware of so we accepted their claim. When they billed our insurance, they added charges for other scratches that were already there because we took pictures of them before we checked out. So the bill was reduced by 50%! Imagine if we had to pay for the other 50%? It's a lot for something we didn't cause. So you please be aware when you rent your car from here or anywhere. Remember to take 360 degree pictures of the car you get inside and out, especially when you're in Honolulu, rental cars here are pretty scratched up, and you don't wanna be the scapegoat. read more

Always excellent customer service!!! Mahalo for your support of the Drive with Aloha Program & for taking the best care of our team!

I recently rented a car from Enterprise at the Honolulu Airport and unfortunately did not have a good experience. I signed up for their Enterprise Plus program, but I didn't feel like there was much benefit to it, other than you accumulate points (for future discounts, I suppose)? Other rental car companies offer a faster check-in process, etc. Their rates are higher than their competitors at this airport - in some cases, almost $100 more. Unfortunately I didn't figure this out until after I had reserved my car. The worst part was when I decided to extend my car a few days, I called to find out the cost and was told it'd be just $21 since I'd receive the weekly rate. Then when I called back to reserve it, they said it'd be over $100. I had to call back a 3rd time to get it straightened out, and then I had to go over everything again when I returned the car to the airport. They did give me a "deal" in the end, but it was just a big hassle. Also, the car I received did not have fluid in the window wipers and the car was not cleaned out (used napkins were still in the center console, etc). For the price I paid for the car, you'd think it'd be cleaned and checked better before releasing to the customer. Based on my experience and their high rates, I would not recommend this specific car rental agency. read more

They are sending customer back and forth to two locations and sending clients to what they called "waiting area" After in the line for paperwork, everyone had to wait more than 30 min ti pick up the cars. I talked to Ben who supposed to be a manager but no help. If you want to start your vacation with stress, this is the place to rent a car read more

I've never met an Enterprise I didn't like, this is my absolute fav and the only car rental company I ever rent from. Pick up was a breeze from HNL. Shuttled from the terminal and had a car in no time. After hours drop off at National back at the terminal at HNL was a tad bit tricky, follow the detour construction signs very carefully and you'll find yourself there without a problem. Pulled the car right up, zero issues, not a soul around, dropped the keys in the return box and had a final invoice emailed to me the next morning. I highly recommend Enterprise, I use them in just about every city/state when I want a rental car. Superb service always! read more