Its crazy to see the low ratings this rental car company has. We had an amazing experience with them. We booked the cheapest option through costco and when we got here, we asked if we could possibly upgrade to a Jeep, they stated we absolutely could and since we booked through costco it would only be a $20.00 a day upcharge, they usually would charge $50 a day. We were so happy with this news! Once we did the signing and paid the deposit which was super fast, they sent us to the 4th floor to pick up the Jeep, we got a super nice one, clean and we were out of there quick! We will use budget again thanks alone to this experience. Returning the car was just as easy. We gave ourselves an hour to return it before getting to the airport, and it literally took us 5 minutes to return. Before we even landed the deposit was back in my credit card. read more

Booked almost a month in advance, for about $219. After the trip I had $200 in extra charges, they added about $150 for a loss damage waiver insurance ($30/day) and said the tank wasn't full when it had been filled three times that day to ensure the tank was as full as possible upon return. I just used them in March on Kauai and my experience was fantastic, but Honolulu's Budget sucks. Don't use them unless you want to be overcharged. I've been told Budget has been getting a lot of complaints lately, so they've lost a customer. read more

This is absolutely insane! We booked a car way ahead of time and after standing in a long line to get our vehicle, we are told there are no vehicles available in the class we booked. They offered a Jeep which we were on the fence about driving but were open to it. The employee said actually there was a Nissan that was a sedan and when we went up the stairs to get the car, the engine oil service is due now. Now we need to also get a new car due to that error (are they not keeping up to date the servicing on the vehicle?! Shady) and after talking to the Budget booth on the same floor, they say there are no cars and we need to go back downstairs. AND with 2 toddlers AND luggage mind you... I am livid. Customer service was absolutely lacking in ANY empathy. That's just the way it is - you're SOL attitude. Definitely DO NOT rent from here. This is terrible service and we booked WAY in advance. Even the other employees walking around if you ask for help just smile and keep walking if you ask for help. Like what?! That's right just ignore customers who look lost/need help. read more

I'm thrilled to share that this is my first visit to the new car rental spot at Honolulu airport! It's absolutely lovely and looks brand new. Plus, it's super convenient to have all the rental companies in one place. We rented from Budget, and the spacious interior and no long lines, made it a great experience . *Big shoutout and Mahalos to Kordix at Budget! He gave us a nice upgrade! read more

Budget - Car Rental Near Me - Honolulu, Hawaii

I rented a full size car from here. Picked up around midnight, the agent who helped me was quite abrasive. I asked about the free upgrade that comes with Costco rentals, and the conversation went like this: Me: Just curious, does my car include the free upgrade since I rented through Costco? Agent: You rented a full size car so that's what you get. Me: Oh ok, I saw Costco has a complementary upgrade so I was just curious -- *cuts me off* Agent: ...upon availability. ok, it's late, there's not much cars, i get it. So I drive off with my car. 2 nights later I get into my rental and it's infested with cockroaches. Like 10 of em. And little cockroach babies. I'll attach a pic. I brought it back to Budget and the staff seemed sorry but not surprised. They upgraded me to the highest trim jeep, a wrangler rubicon, which was a nice gesture. I just can't recommend renting from Budget given the car was infested with roaches. Thankfully I discovered this while I was near the airport, but the drive wasn't fun for me one bit. read more

Budget - coachroaches - Car Rental Near Me - Honolulu, Hawaii

First time at the Daniel Inouye airport Rental Car Center in Honolulu. Actually now all the rental car companies is under one roof like all the other mainland airport. This weekend I reserved a truck at Budget and since I'm a fast break member I proceeded directly to the 4th floor where all the cars are staged . If your looking to rent a car at the airport you need to enter from the ground floor baggage claim than catch the escalator or elevator up to the 2nd floor. There you'll see all the different companies from Hertz,Budget, Avis, Alamo,National, Dollar, Enterprise, Thrifty and also Sixt.. Then once you have your contract you'll be sent to the 4th floor where all the cars are parked . read more

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Renting a car is usually a straightforward process for us--check in at the counter, head to the lot, pick a car, and drive off. But this time? Wow, what a mess. The long wait at the service counter should have been our first warning. We thought we had it good as we were second in line and there were two agents. That was deceiving as the wait dragged on and on... Once we finally checked in, we expected to go upstairs, pick out our car, and be on our way. When we got to the lot though, it was practically empty and slim pickings for more higher end cars. It was clear they had either oversold or were dealing with other issues as I overheard one customer say it was their "third or fourth" car and each car before it had some type of issue. We ended up waiting nearly an hour as the group of frustrated customers grew. The one silver lining? When we *finally* got our SUV, it was brand new--less than 1,000 miles on it. It was obvious it hadn't gotten the full cleanup. There were some weird white smudges on the exterior, but at that point, we didn't care. After waiting so long, we were just relieved to get on the road and be on our way! Hopefully it was a fluke experience, but honestly this past time wasn't the greatest. read more

Budget - Line of people - Car Rental Near Me - Honolulu, Hawaii

Awesome service. Kordix was very polite and helpful. Gave us a free upgrade that we didn't even ask for! Plenty Aloha! read more

Budget - Outside Honolulu airport rental - Car Rental Near Me - Honolulu, Hawaii

This is a hard one. My travel companion and I were frustrated coming here after we arrived late from a delayed flight. In reading the confirmation of our scheduled rental, Budget would be waiting if they are aware of our flight number. Knowing about the delay before taking off a 2nd time, I called the 800 number at 9:30 pm PST and was unable to speak with anyone to answer my concerns. We arrived here at 2:30 am local time so the 800 number office was open since it was mainland time. The service of person told me this office would not open until 5 am. Debating on whether to take a ride share to our hotel and return at 5 am, we chose to save the roundtrip cost, the cost of two good meals, and wait it out. When the doors opened, several customers who waited by the glass doors to start the line. Three customers and ten minutes later, the lady at the counter helped me get my vehicle. After using their touchscreen to sign the waivers and agreement, we took the nearby elevator to the 4th floor in getting our car from the assigned space. Not sure who is to blame for our 2.5 hour wait which eventually resulted in a 33 hour day of travel before finally taking a 1.5 hour nap. The only reason this was 'okay' is the seamless help from the friendly counter lady. *** Kicker - Just before finishing this review, I was pulled over driving our car to the hotel and was pulled over by two deputies from the Sheriff's Department. Not aware of violating any traffic laws, I was stunned. After sharing our background and the car's, the deputies told us the registration was expired and subject to fines. After learning that this is a rental, they told me that the rental company would be subject to a citation. Talk about adventures. read more

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Booked a trip through Costco was told to go through the fast break line at budget . Get to the rental fast break which is on a whole different level and the send us back to the regular line. The lady who processed our rental did not have the car we reserved in stock. We were told we could take a minivan or be forced to wait. The lady was not very pleasant at the counter. They were quick though and the rental place had a ton of vehicles. Fairly quick process which was a plus ! read more

Do not rent from here Beware Beware..They will rip you off and lie about the gas in the tank they even said my car came a day late n its totally on time its even 2 hours early. I got my contract as proof its on time n the right day. I dont know what these people are smoking. I will be disputing everything on my CC read more

The staff here is very helpful. Specially Elma she was talkative, professional and helpful giving us a great experience for the start of our anniversary trip. read more

I had a great rental experience here. Booked online and at the counter the person was fast and friendly. No pressure to pay for anything extra. read more

This location was really busy but the employees were friendly and always smiling! The return was fast and easy! Great price too! read more

Budget - Car Rental Near Me - Honolulu, Hawaii

Budget earned NEGATIVE STARS! 2024 SUV vehicle had electronic failure. I called for roadside assistance at 1:30 pm. They stranded me and my child until 8:30 pm despite numerous calls and texts that the weather was worsening, it was becoming dark and becoming unsafe to stay in an inoperable car. The calls were routed to a call center not local and my pleas were dismissed. There is no direct number to their office. HORRIBLE customer service and ZERO follow up. Don't use them or know there will be poor customer service if any issues arise. They deserve negative stars!! read more

The customer service is horrible. Staff are very rude. Two female staff were very rude at check in. Didn't feel the aloha! Car was dirty inside & out read more

Kevin who helped us and have worked here for 12 years! We hope he never retires as he is so courteous and helpful. Kudos to Budget for hiring a valuable employee read more

Line was super long when we got there. There wasn't a line for Avis. Then Avis started helping Budget customers which made the line move faster. Ended up waiting a little under 30 mins which wasn't bad I guess? Thanks Avis for helping with the line. Dealt with Sydney on the return. She was great and super helpful. There were a lot of scratches/very minor damage on the vehicle. When I checked it out I told the guy at the booth. He said take picks of all the damage. Then I asked how would you know it's already damage by the previous renters? He said the phone will have the time stamp. Show it to the agent upon return. So I showed them to Sydney and she said we wouldn't be charged. We had a lot of stuff. She told us to take our time and didn't try to rush us. read more

If I could give this place no stars I would. The complaint below was formally lodged twice with budget rental company. They provided an identical generic response to each complaint. DO NOT RENT FROM THIS COMPANY. Their own employees inform me when I was checking in the first vehicle, that the fleet is not maintained. They said they have numerous customers that have to return their vehicles due to issues. Pay the extra money and go to Enterprise. They're much better. Upon picking up my rental car, a Jeep Rubicon, I discovered that it was clearly not cleaned or properly inspected. There were sunflower seeds in the center console, trash under the seats, and most disturbingly, live roaches crawling on the floor. This is completely unacceptable. Cleanliness and sanitation are basic expectations when renting a vehicle, and what I received fell far below that standard. Unfortunately, the situation worsened. On the second-to-last day of my trip, after a short stop at my Airbnb to retrieve something I forgot, the car would not start. I had to call Budget Emergency Roadside Assistance, and while waiting, I also flagged down multiple people, including one with a Jeep Rubicon and one with a Ford F150, to try to help jumpstart the car, with no success. When roadside assistance finally arrived, it took them two attempts to get the car running, further suggesting a mechanical or battery issue that should have been identified before the car was rented out. Despite all of this, I was assured by the Budget agent at the airport that I would receive a 10% discount on my final bill for the inconvenience. However, I was later charged the full amount, and to my disbelief, I also received an email stating that I would be charged for the emergency roadside assistance service, which was required due to your company's failure to provide a functional, well-maintained vehicle. Moreover, when I exchanged the malfunctioning car, I was placed in a soft-top vehicle (Jeep Wrangler) without being informed in advance. This is a safety downgrade from the hard-top vehicle (Jeep Rubicon) I had reserved and paid for. At that point, I had already wasted over five hours dealing with this situation and had transferred all of my belongings into the new car. I should have been informed and offered a choice--not forced into a less secure vehicle without notice. To make matters worse, while waiting at the Budget counter, I overheard another customer complaining about vehicle issues (in that case, a car that was shaking when stopping), further highlighting that this is not an isolated incident. Your company clearly does not properly maintain their vehicles. I also noticed many cars in the lot with expired registration tags. I am extremely disappointed and dissatisfied with this experience. I should not be charged for the roadside service. Nor should I be charged the full rental amount given the multiple failures in vehicle condition, service, and safety. read more

The online experience is gratifyingly easy regardless if you're tech savvy. Booked a vehicle for a family trip and am thrilled it went smoothly. Prior to trip emails covered everything. Once at destination airport the process went off without a hitch. I will comment we truly would have appreciated more "checkin" agents to make the line move faster. Also, it was sweltering?! We were all dripping. Unnecessary! The vehicle was immaculate and as advertised. Turning car back in was super quick and painless. Overall, absolutely competitive in price and afforded us a top notch experience from the Honolulu airport! read more

Budget - Once you are with a representative it will move quickly. - Car Rental Near Me - Honolulu, Hawaii

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BEWARE: DO NOT RENT FROM THIS BUDGET LOCATION! This has been the absolute worst rental experience I've ever had. My family and I are visiting Oahu and have now rented two separate cars from Budget Rent-A-Car at this location--both of them were infested with cockroaches. Yes, you read that right. The first car was full of roaches, so we returned it, assuming it was a one-time issue. The second car they gave us had the exact same problem. This is beyond unacceptable. Zero Quality Control & Horrible Customer Service * Budget is clearly not inspecting or cleaning their cars properly before renting them out. * Their cars are a health hazard, and this location has a serious pest control problem that they aren't addressing. * To make things worse, getting in touch with customer service is nearly impossible. They give you the runaround, make it difficult to swap vehicles, and conveniently "can't help" when you call after hours. Who's Holding This Location Accountable? This isn't just about bad luck. This is negligence. Whoever is responsible for cleaning and maintaining these vehicles should be held accountable. Management at this location is clearly failing their customers by allowing infested cars to be rented out. Spread the Word - Budget Needs to Fix This I refuse to let this slide, so I'm sharing this experience across multiple platforms. If you've had a similar experience, speak up. Don't let Budget keep getting away with this. DO NOT rent from this location unless you want to share your car with cockroaches. Posting reviews on: Google Yelp TripAdvisor Better Business Bureau (BBB) Budget needs to get their act together--until then, take your business elsewhere. read more

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I would have to say don't steal peoples money! We went over for work filled the gas tank still have the receipt and the tried to charge us $43.00 for gas. Guy try again. This is unacceptable. We will never do business with them again and we will make sure to tell everyone we know also!! I have a 1 star but would love to give a -10 read more

Avoid the BUDGET I strongly advise against renting from the Norfolk Airport location. I reserved a one-day rental several days in advance, yet waited over three hours past the scheduled pickup time for a vehicle. Despite repeatedly asking for updates, no alternatives were offered -- even though other vehicle types were clearly available. When we finally received the car, it had not been cleaned or emptied -- there were leftover items, including solo cups, which we had to dispose of ourselves. We even took the time to vacuum and clean the vehicle just to ensure we wouldn't be blamed for its condition. At return, we refueled the car less than half a mile from the airport, yet were still charged $9.79 for 1.5 gallons of fuel. According to the receipt, the 24-gallon tank was only filled to 22.5 gallons -- despite the fact that the gauge read full and there was no return inspection conducted. This experience was extremely frustrating. I've never returned a vehicle without topping off the tank as much as the pump would allow, and now I'm being charged with no clear recourse to dispute the fee. Unacceptable service and very poor customer experience. Rent elsewhere if you can. read more

Used budget, not sure why someone would go into customer service with such a poor attitude. "Helped" by Veronica D. who was rude, unclear, and made using budget seem like a bad choice. I'm not sure how many complaints have been made about Veronica D, but if this is her normal attitude she might have to find another profession. One where she doesn't have to speak with customers. read more

I returned the vehicle in perfect working condition, it was signed off by the budget technician and then 2 weeks later I was charged 86 dollars for a flat tire. Had no issues while driving it, but since I didn't elect for the protection plan they're screwing me. Customer service was no help. Avoid this location if able! read more

Longest line with only 3 employees. The line for Avis which is in the same room has less people but Budget had a really long line. Waiting in this long line after a long flight is not my way to start a vacation read more

Budget - Car Rental Near Me - Honolulu, Hawaii

If I could give a -10 I would have. I rented my car through Costco travel. I was supposed to receive a hyundai venue or similar for 566. Unfortunately when I went to check in and pick up said car. I was told that an economy car would not be a hyundai venue and that all they could offer me was a Chevy spark and that it would not accommodate my suitcase, car seat or my 4 year old child. I then was told that I could upgrade to a different car but would have to pay the difference. I informed then it should be a free upgrade because they dont offer mu car and was told no and that instead of paying 566 I would be paying 709 instead. There was another family who also got their car at the same time i did and budget did not have their car and offered then a free upgrade. Also the person who checked me tried to strong arm me to get the extra insurance for the car after i told her multiple times i wouldnt need it, due to having insurance. She told me i should consider it due to theft, i again stated i didnt need it. She also tried to strong arm me into pre paying for gas, after i jad told her 3 times i didnt need to pre pay and the car would be returned full. She was extremely pushy and argumentative. The car I was given as an upgrade was extremely outdated. Car's tire pressure was off with 1 tire being 39 psi and 1 tire being 25 psi. Also the car felt as though the transmission was going out and felt as though it would stall everytime I stopped. The window wiper blades made driving every unsafe due to old blades. While it was raining I could barely see. This has all together been a horrible experience. I have contacted costco who has sent emails regarding my issues with no response. I am half tempted to revoke the charges on my car for the rental due to the lack of care and honoring a free upgrade when the company did not have the car I was supposed to get. read more

This is by far the worst rental I've experienced. Rented a 2022 Pacifica with a 51k miles interior is dirty. I thought Budget would at least get 2025 or 2026 vehicles. read more

Very friendly staff. The lines were wrapped around and the staff did the best they could to keep the line moving. This is a very busy location at the airport. A couple of rental companies including Budget had the longest lines ... I would assume due to the price. read more

Do not use this company. As a person who rents cars often, we have NEVER experienced this level of mistakes. First, the car they gave us had the tire light on when we drove out. Then the car shook as we drove to our hotel. It was late so we parked and checked in. When we came down in the morning, the tire was flat. We filled it with air and took it back to the rental car center. They told us they would promptly exchange it but the line as the express area was really long. 30 minutes later, we got another vehicle and were assured we would not incur changes. LIES! First, we get a bill for fuel?! But we returned it full!? They adjusted that off and offered us a free day of rental if/when we return for the misunderstanding. THEN, almost a month later, we get a bill for "vehicle damage" for the flat?! This is insane! I am now on hold for over 30 minutes to fight this. I will never recommend Budget Rental Car in Honolulu ever again. read more

Budget - Bill sent almost a month after we returned our rental with a flat tire. - Car Rental Near Me - Honolulu, Hawaii

Pre-booked a rental car for a trip in Oahu. When we arrived and picked up the car, we realized that the luggage wouldn't fit. Back to the counter and they quickly took care of us with a full size vehicle. The staff at the counter were very nice and very helpful! read more

Budget - Car Rental Near Me - Honolulu, Hawaii

Budget deserves zero stars! My experience with Budget at the Honolulu International Airport was a nightmare from the start through to the last day. First, the agent couldn't find my reservation, despite the fact I had a fast break confirmation number and had my entire booking printed out on paper. I was first in line, but still had to wait over half an hour in the very hot, humid garage while the agent, who seemed like she didn't know what she was doing, took forever to get me a car. Finally, I was told what parking stall to find the car, but had to take photos of the entire vehicle as I wasn't given any paperwork to mark the numerous scratches, dents, etc. that were on the car and dirty seats. In fact, I was never provided any paperwork of any sort! Not even a basic contract! The car was washed on the exterior, but the inside windows weren't cleaned and the seats and doors looked like they had sunscreen on them. The next day, I saw a hazard warning on the dash indicating the rear right tire had only 21 psi so I had to quickly find a gas station at night to add air which I had to pay for. The hazard light came back on again noting low tire psi so I filled the same tire up with air again. At this point, I was terrified to drive the car back to the airport as I was staying 25 miles away and didn't want to get stuck on the highway. So, I kept calling the Budget office in Honolulu, but of course they don't ever answer the phone. You keep getting transferred to Budget's ridiculous national phone tree with a recording that asks you what country you're in and what company you're with (i.e. Budget, Avis, etc). I was never able to be connected to a real person and I called during the day. The recording just kept hanging up on me when I kept trying to connect to a representative. I was also not able to talk to a real person for roadside assistance. The only option was to receive a text. So, I called reservations a few times and got a real person, but they just connected me to the same useless phone tree. I called reservations again and insisted on speaking to a real person who would connect me to a real person in roadside assistance. That finally happened, but the roadside assistance so called "supervisor" was very rude, didn't care at all and told me I would have to pay Budget to change the tire and then dispute the charge with their nonexistent "customer service" department. They also said the other option is I would have to call my insurance company and pay them to change the tire. In other words, there is no such roadside assistance with Budget. This all took over an hour of complete aggravation causing me to become incredibly upset that no one would help me. Budget gave me a car with a bad tire and didn't care at all. This should not have fallen on me. Their faulty tire wasn't my responsibility. I was so upset and couldn't sleep all night knowing I had to drive that car 25 miles to bring it back to the airport on my last day. I filled up the tire again with air hoping it would last to get me to the airport. It did, but shortly after I got on the road, the check engine hazard light also came on the dash, which made me think Budget never serviced this car at all and it likely needed oil. When I returned the car to the airport, I told the two attendants what I had been through and told them not to rent this car to another customer again until they thoroughly service the car. I also told them how you never can talk to a real person and that roadside assistance basically doesn't exist. They both were nodding their heads as though they've heard all this before with other customers. Budget is awful! They do not care about customers nor their cars at all! Run away! read more

Update: When we returned the car they told us we were suppose to return the jeep and they didn't have any record of the Altima we were driving. This place is so unorganized. When they have us keys for the Altima they should have rewrote the contract to reflect what car they gave us. We had to explain everything that they were not giving cars people reserved and they were giving people anything to drive. This is how they treat Corporate rentals? Horrible experience. Waited in line for over an hour then they gave a ticket to to hand to a person and waited over an hour again. Customers had no clue what to do. Cars were not ready I am assuming. No communication at all. Worst experience ever renting a car. Recommendation, if you don't have enough cars in your fleet ready then don't take any more reservations. Play catch up and then start accepting reservations again or you will lose your customer base for future rentals. Total wait time was 2.5 hours and when they called our name they just told us that they didn't have the jeep That we reserved and if we wanted to wait for another hour the jeep could be ready. When they called our name they gave a Nissan Altima. A Altima is no where near a jeep wrangler that was on my reservation. That vehicle is not even in the same car class. At least they could have us a suv. I saw plenty of jeeps just sitting in the lot. Who knows. If we would have waited for the jeep We reserved our total time at budget would have been 3.5 hours. That wait time is unacceptable. If I could negative numbers, I would. read more

Budget - Car Rental Near Me - Honolulu, Hawaii

If I could give zero stars, I would. My wife left her wallet in the rental. Instead of doing their job and turning it in, the staff played "finders keepers." When it finally reappeared, every debit and credit card was missing and already being used for fraudulent charges. The IDs were the only thing returned -- almost like proof of who they stole from. We had a flight that same day. The AirTag showed the wallet sitting in their parking lot, but we were told there was "no possible way" to get it back. After pushing back, one helpful woman finally stepped in and returned the wallet and IDs. This place doesn't run like a rental car company -- it runs like a corner store with cars out front. Lost and Found? More like Lost and Stolen. The only saving grace was the manager, so we think, who at least tried to help. Everyone else? Clueless, careless, and likely complicit. If you want to gamble with your identity, this is the place. If not, run the other direction. read more

When we took the shuttle to Budget and went to pick up our car, they said they didn't have it. They said this to about 10 people waiting in line to get their cars. Eventually they sent us up to pick up our car upstairs. We went to our spot, number35, the keys were in it. They had plenty pf cars in their lot. So I had to walk around and find an employee and ask if they could do a walk-around with us and the lady said no just get the car the agent told us to. So I took pictures of a bunch of things. The car was not clean..... it had sand everywhere, lipstick marks in places including the mirror, washer fluid light on, gross, trash it in, tons of scratches and dents, carplay didnt work, no floormats, trash in doors and glove compartment... But yet a note saying some guy cleaned it.... is he blind or something. Before leaving you show the guy at the gate your contract and ID before he lets you out. I was shocked they had just left keys in car. But I guess this is how they make sure someone doesn't take some random vehicle. Overall this vehicle was very unsafe. The tires have low tread, they need new brakes and rotors, the vehicle was shaking, seatbelts wouldn't full come out and they would constantly lock on you IF they would work. When we returned the car, it's a cluster. I walked up to a girl asking about checking the car in and she pointed to someone else. I let him know that they needed to get the brakes and rotors checked. He didn't seem to care that the car is unsafe. read more

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We rented a car for anniversary trip on the island of Kauai. On day 2 after a boat excursion we went are rental and it wouldn't start. We didn't purchase roadside service and we were never asked to. We called any way and a 2 1/2 hours later a truck came. They couldn't jump start it because the starter was malfunctioning. We ended up getting towed and a new car plus Budget was kind enough to refund a days rental because we lost a half a day of our vacation. We thought was it. We thought wrong. Budget charged us $541.69 for the service of towing their malfunctioning vehicle. Customer service told me it was because we didn't purchase roadside service. Their car break down and I had to $500+ to get a new one. Budget will not doing anything about it and blame me for not purchasing the service. read more

The reviews are true. Finally happened to me here. Super busy. Busiest of all the other car rentals at HNL. I should have paid a few more dollars for Alamo. Was so rushed after waiting almost one hour in line. Make sure you to check what you signed and get invoice print outs/receipts, even though I booked through Costco Travel. Budget back doored a liability insurance on my rental agreement after I told the worker I don't want anything. Also, no receipt or invoice, no papers, no emails, ever, even after I dropped off the car. Worker said just leave keys and you're good to go. Kinda shady and fishy I thought, but they were so busy. Still never got an invoice or receipt until I called 2 days after returning the car and they only gave me half back of something I didn't want. I would think in America, especially a big company like Budget, you wouldn't get charged for something you didn't agree to and with no receipt or invoice at time of purchase. I mean, the worker could have said here is your receipt for the liability insurance you just purchased. Instead was sneaky about it. Lessoned learned, ask for receipts and don't trust Budget. I don't like how these car rental places like to solicit add on services, like they need to meet some sort of quota. read more

I rent from the O'ahu airport 3x a year. This was not good. I will never rent from Budget again. The service was terrible. Long endlessly long and slow. Now I'm back from my vacation and they don't have record of the car having been returned!?! WTF?! No good. read more

The service was good. 4 out of 5. Each car I've rented had a permanent stench covered up with ozium. A little bit of alcoholic beach bum with a strong cigarette odor. Every car I've rented had over 25k miles which is a lot for a rental at these price points. I booked at $40 a day, and denied their insurance. Yet Some how i end up paying over $75 a day??!! When i looked at my final bill there was $230 of made up taxes, surcharges, and fee's. This company is a SCAM. Felt like i was paying a resort fee. Just set your price and keep it there, no need for the hidden fee's and dishonest games. Price gouging at its finest. Wheres the integrity, wheres the humanity read more

Budget - Car Rental Near Me - Honolulu, Hawaii

Just want to say thank you to Budget for making my car rental experience in Hawaii great! Service was quick and efficient with little to no wait at all! read more