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    Jill K.

    I'm thrilled to share that this is my first visit to the new car rental spot at Honolulu airport! It's absolutely lovely and looks brand new. Plus, it's super convenient to have all the rental companies in one place. We rented from Budget, and the spacious interior and no long lines, made it a great experience . *Big shoutout and Mahalos to Kordix at Budget! He gave us a nice upgrade!

    coachroaches
    Harrison B.

    I rented a full size car from here. Picked up around midnight, the agent who helped me was quite abrasive. I asked about the free upgrade that comes with Costco rentals, and the conversation went like this: Me: Just curious, does my car include the free upgrade since I rented through Costco? Agent: You rented a full size car so that's what you get. Me: Oh ok, I saw Costco has a complementary upgrade so I was just curious -- *cuts me off* Agent: ...upon availability. ok, it's late, there's not much cars, i get it. So I drive off with my car. 2 nights later I get into my rental and it's infested with cockroaches. Like 10 of em. And little cockroach babies. I'll attach a pic. I brought it back to Budget and the staff seemed sorry but not surprised. They upgraded me to the highest trim jeep, a wrangler rubicon, which was a nice gesture. I just can't recommend renting from Budget given the car was infested with roaches. Thankfully I discovered this while I was near the airport, but the drive wasn't fun for me one bit.

    Craig T.

    First time at the Daniel Inouye airport Rental Car Center in Honolulu. Actually now all the rental car companies is under one roof like all the other mainland airport. This weekend I reserved a truck at Budget and since I'm a fast break member I proceeded directly to the 4th floor where all the cars are staged . If your looking to rent a car at the airport you need to enter from the ground floor baggage claim than catch the escalator or elevator up to the 2nd floor. There you'll see all the different companies from Hertz,Budget, Avis, Alamo,National, Dollar, Enterprise, Thrifty and also Sixt.. Then once you have your contract you'll be sent to the 4th floor where all the cars are parked .

    Line of people
    Maria P.

    Renting a car is usually a straightforward process for us--check in at the counter, head to the lot, pick a car, and drive off. But this time? Wow, what a mess. The long wait at the service counter should have been our first warning. We thought we had it good as we were second in line and there were two agents. That was deceiving as the wait dragged on and on... Once we finally checked in, we expected to go upstairs, pick out our car, and be on our way. When we got to the lot though, it was practically empty and slim pickings for more higher end cars. It was clear they had either oversold or were dealing with other issues as I overheard one customer say it was their "third or fourth" car and each car before it had some type of issue. We ended up waiting nearly an hour as the group of frustrated customers grew. The one silver lining? When we *finally* got our SUV, it was brand new--less than 1,000 miles on it. It was obvious it hadn't gotten the full cleanup. There were some weird white smudges on the exterior, but at that point, we didn't care. After waiting so long, we were just relieved to get on the road and be on our way! Hopefully it was a fluke experience, but honestly this past time wasn't the greatest.

    Outside Honolulu airport rental
    Koa B.

    Awesome service. Kordix was very polite and helpful. Gave us a free upgrade that we didn't even ask for! Plenty Aloha!

    1/30/25
    Mike C.

    This is a hard one. My travel companion and I were frustrated coming here after we arrived late from a delayed flight. In reading the confirmation of our scheduled rental, Budget would be waiting if they are aware of our flight number. Knowing about the delay before taking off a 2nd time, I called the 800 number at 9:30 pm PST and was unable to speak with anyone to answer my concerns. We arrived here at 2:30 am local time so the 800 number office was open since it was mainland time. The service of person told me this office would not open until 5 am. Debating on whether to take a ride share to our hotel and return at 5 am, we chose to save the roundtrip cost, the cost of two good meals, and wait it out. When the doors opened, several customers who waited by the glass doors to start the line. Three customers and ten minutes later, the lady at the counter helped me get my vehicle. After using their touchscreen to sign the waivers and agreement, we took the nearby elevator to the 4th floor in getting our car from the assigned space. Not sure who is to blame for our 2.5 hour wait which eventually resulted in a 33 hour day of travel before finally taking a 1.5 hour nap. The only reason this was 'okay' is the seamless help from the friendly counter lady. *** Kicker - Just before finishing this review, I was pulled over driving our car to the hotel and was pulled over by two deputies from the Sheriff's Department. Not aware of violating any traffic laws, I was stunned. After sharing our background and the car's, the deputies told us the registration was expired and subject to fines. After learning that this is a rental, they told me that the rental company would be subject to a citation. Talk about adventures.

    April F.

    This location was really busy but the employees were friendly and always smiling! The return was fast and easy! Great price too!

    Once you are with a representative it will move quickly.
    Lynnann W.

    The online experience is gratifyingly easy regardless if you're tech savvy. Booked a vehicle for a family trip and am thrilled it went smoothly. Prior to trip emails covered everything. Once at destination airport the process went off without a hitch. I will comment we truly would have appreciated more "checkin" agents to make the line move faster. Also, it was sweltering?! We were all dripping. Unnecessary! The vehicle was immaculate and as advertised. Turning car back in was super quick and painless. Overall, absolutely competitive in price and afforded us a top notch experience from the Honolulu airport!

    Cockroach, infested vehicle, dirt trash buildup around the seats. Dirtiest rental out family has ever been in.

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    Page 1 of 14

    Ask the Community - Budget

    Review Highlights - Budget

    I was asked if I wanted to upgrade to a mustang or jeep, if I wanted additional coverage, and the fuel options.

    Mentioned in 7 reviews

    Read more highlights

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    Discount Hawaii Car Rental

    Discount Hawaii Car Rental

    4.6(89 reviews)
    0.1 mi

    You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

    I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

    Photos
    Discount Hawaii Car Rental
    Discount Hawaii Car Rental - Breath taking view at Paradise Cove

    Breath taking view at Paradise Cove

    Discount Hawaii Car Rental - Rented this awesome convertible stang at a great price thru this awesome company

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    Rented this awesome convertible stang at a great price thru this awesome company

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.0(683 reviews)
    0.1 mi

    We had a wonderful experience with Enterprise at Honolulu's airport! From check in to check out,…read morethis process was a BREEZE. The rental area is so close to the terminals and baggage claim, it was very easy to walk across the street and get checked in. Upstairs, we found the car ready and the AC running! Returning was just as easy, we refilled the gas, pulled in, and an agent was ready and waiting to get us checked out. I can't recommend this experience enough. Interestingly, we found the check in lines for Budget and Avis were MUCH longer at the airport; we got a terrific rate through Costco, so we were happy to have short lines and a great price!

    Aloha Team Hawaii!! =)…read more Big location at the Honolulu airport. I had a reservation made online. We were picked up via Lyft from our hotel to the airport to pick up the vehicle. We met with agent-Chloe at the counter (I remembered her name as the perfume with same name was my favorite back in the late 80's/early 90's), she provided excellent service and provided us with the paperwork and information. We also met with one of the next agent in the parking garage (forgot her name sorry), she showed us to our vehicle and advised we could select our preferred vehicle. It was a swift 15 minute transaction from beginning to driving off. Upon returning the vehicle, met with an agent-Kayla (I remembered her name same as our daughter's). She was able to update and change the credit card for completing the payment transaction. Everyone was so very nice, happy and with beautiful smiles =) We would definitely use them again on our future trips.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.5(234 reviews)
    0.1 mi

    We landed, found the shuttle for the car rental places and went straight to the fourth floor where…read morethe sixt office is...or so we thought. At that office we were directed to go back down to the escalator to the third floor, where the office actually is so that we could get our contract and QR code for the rental. That is the only reason that I'm subtracting one star. The signage in the airport for Sixt could be better so that people hauling luggage don't waste time going up and down escalators/elevators before you can get your rental. After this minor frustration, the rental process was very easy. We brought the QR code back to the 4th floor and were given our rental vehicle. We reserved the manager's special. Of course, they did not have any car in that class, so we got a free upgrade. We ended up getting a Ford equinox SUV. We drove all over the island in this SUV and had the rental for four days. It was a good experience. Even returning the car was quite easy. I have no complaints and will probably rent from Sixt again.

    I'm giving a rental car agency five starts, it's true!…read more I booked online, I did pre check-in before pickup and I was able to go straight to the top floor of the garage to the kiosk, check in with the agent and pick up my at no-charge upgraded BMW. While there was no wait, due to no one else being there, I also found no up-charging, no shady sales deals... just friendly service and reasonable prices. The car was clean and full of gas and upon return they were just as kind and efficient. PS: there is also a very clean bathroom right at the elevators by the Sixt kiosk making it even more convenient! I'd 100% use them again.

    Photos
    Sixt Rent A Car
    Sixt Rent A Car - SIXT

    SIXT

    Sixt Rent A Car - SIXT Car Rental Honolulu Airport

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    SIXT Car Rental Honolulu Airport

    Hertz Rent A Car - No wonder this place is so clean. They are not using it!!!

    Hertz Rent A Car

    2.3(531 reviews)
    0.1 mi

    I've rented a car from here 3 times and I was mildly disappointed every time. The selection is…read morealways not to my liking. Their car seats for toddlers are slim pickings if they happen to have them. Seriously only keep renting here because of corporate discount/aaa and the convenient location by the terminal and ease of returning but man I do not look forward to getting their clunkers

    ChatGPT You said: I…read moreneed a two star revenge for hertz car rental. There was a long line when I arrived. Only two people working the counter. While I was in line, I received a notification that I could skip the counter and and check in online. I also received a free upgrade. Well, it gave me the car and space number. When I arrived. There was no car in the spot. One of the employees pulled up a vehicle in this spot and it wasn't the car indicated on the app. I asked the employee about it and they couldn't help me. I was directed to go back to the line and get help there. I had to get back in line and wait 45 min to get help. The lady at the counter ended up having to reassign me and disregarded the upgrade. I didn't need the upgrade so I was fine with that but it took almost 2 hours to get the car. I will never rent from here again. It was an awful experience ChatGPT said: Here's a polished version of your two-star review -- it keeps your frustration clear but reads smoothly and credibly: Two-Star Review for Hertz Car Rental What a disappointing experience. When I arrived, there was a long line with only two people working the counter. While waiting, I received a notification saying I could skip the counter by checking in online, and I even got a free upgrade. It assigned me a car and space number, but when I got to the spot, there was no car there. An employee pulled up a vehicle into that space, but it wasn't the one listed on the app. When I asked for help, they couldn't assist me and told me to go back inside. I had to get back in line and wait another 45 minutes. In total, it took almost two hours before I finally got my car. The counter agent had to reassign me and ended up removing the upgrade, which I didn't mind, but the whole process was frustrating and poorly managed. This location is extremely disorganized, and the staff isn't very helpful. I will never rent from this Hertz again--it was an awful experience from start to finish.

    Photos
    Hertz Rent A Car
    Hertz Rent A Car - Brand new car. They said.

    Brand new car. They said.

    Hertz Rent A Car

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    Dollar Car Rental - DMV ain't that bad after all....

    Dollar Car Rental

    1.5(95 reviews)
    0.1 mi

    MEH! It could have been a lot better. I really don't understand why 1) we preregister on line…read more 2) why we have to wait over 1 hour in a line to fill out paper work and 3) why we're still waiting over another hour in the pick up the car line. Enough said. I'm sure its pretty much like that for all the rental places but i will say the new, to me new, the car pickup thing is much more centrally located vs taking a wiki wiki bus to off premise car places.

    Beetlejuice Car Rental Purgatory at HNL…read more Very disappointed with my Dollar/Thrifty rental car experience at the HNL CONRAC. I had a reservation for April 20 with a 12:00 PM pickup and had already checked in online the night before, but that did not seem to help at all. After picking up my luggage, I got in line at the Dollar counter around 12:30 PM, with at least 60 people ahead of me. It took about two hours just to reach the service counter. After that, I was given a card and told to go downstairs to the first-level pickup area, where I had to wait another hour before the car was ready. The whole process felt like Beetlejuice car rental purgatory -- slow, surreal, and completely uncaring. Dollar/Thrifty may be cheaper compared to other rental companies, but be prepared to be ignored and stand in a mind-numbing line for three hours or eternity, whichever ends first. No apology, no explanation, and no sense of urgency from the staff at any point. Others before and after me were clearly going through the same painful experience. Meanwhile, I did not see the same long lines or wait times at other rental counters in the HNL CONRAC. Someday we may all have to wait in line at purgatory... so you might as well start practicing your patience at the Dollar HNL CONRAC. This was a terrible and frustrating way to start a visit to Honolulu.

    Photos
    Dollar Car Rental - Returning the rental car (08/29/24). #DollarRentACar #CarRental #Honolulu #Oahu #Hawaii #Airport #Travel

    Returning the rental car (08/29/24). #DollarRentACar #CarRental #Honolulu #Oahu #Hawaii #Airport #Travel

    Dollar Car Rental - Storefront (08/11/24). #DollarRentACar #CarRental #Honolulu #Oahu #Hawaii #Airport #Travel

    Storefront (08/11/24). #DollarRentACar #CarRental #Honolulu #Oahu #Hawaii #Airport #Travel

    Dollar Car Rental - Is this the Dollar or DMV line?

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    Is this the Dollar or DMV line?

    Avis Rent A Car - This is the line of folks who are waiting for cars to be returned (there were over 50 people)

    Avis Rent A Car

    2.1(310 reviews)
    0.2 mi

    After reading all the horrible reviews I was reluctant to book with Avis but needed a van for…read morecompany that we were showing around the island and the other car rentals were either out of stock or higher priced. I usually book with Hertz but they did not have ANY vans in stock for the time period I needed. I was pleased with the van we rented - I think it was a Chrysler, it was easy to drive and a very current model. Pick up and drop off was not an issue at all. The only problem was that we had reserved infant seats and a booster seat and they only had booster seats and gave us 2 of those instead. The new rental location is also very convenient. No more shuttle buses to take, just walk across the street.

    Absolute LIARS…read more I've rented cars many times and this was my first experience with Avis, which I booked through Costco Travel. The first car they gave me was a Dodge Durango. Three of the seat belts were DEFECTIVE (belt could be pulled but very slowly retract), rendering it completely unsafe. We exchanged the car the following day and were given a Chrysler Pacifica. The van was TRASH when we received it. Dents, scratches all the way around. A leftover empty plastic water bottle was still in the back. There was sand in the car. I'm not sure how this even passed "servicing." They said it was the only van they had left, so we went with it and got through the rest of our trip just fine. At return, while we're still going through the terminal, we receive a damage claim. What a joke. Their car already had all of these damages before we even left the parking lot. The mileage they claimed wasn't even correct. On their report, they claimed we drove 13,412 MILES during the NINE days we had the car. That is how many miles I put into my car over a WHOLE YEAR. For the record, our actual mileage driven was 248 miles. Thankfully, I have photos of the car documenting the damage already present when we received the car.

    Photos
    Avis Rent A Car - Nissan Gray Altima Compact Sedan - Existing Boo-Boo $1,030.98 (05/12/23 - 06/02/23). @Avis #Honolulu #Oahu #Hawaii @Nissan #CarRental

    Nissan Gray Altima Compact Sedan - Existing Boo-Boo $1,030.98 (05/12/23 - 06/02/23). @Avis #Honolulu #Oahu #Hawaii @Nissan #CarRental

    Avis Rent A Car
    Avis Rent A Car - This how the car looked when I picked it up.

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    This how the car looked when I picked it up.

    Budget - carrental - Updated May 2026

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