MEH! It could have been a lot better. I really don't understand why 1) we preregister on line 2) why we have to wait over 1 hour in a line to fill out paper work and 3) why we're still waiting over another hour in the pick up the car line. Enough said. I'm sure its pretty much like that for all the rental places but i will say the new, to me new, the car pickup thing is much more centrally located vs taking a wiki wiki bus to off premise car places. read more

Beetlejuice Car Rental Purgatory at HNL Very disappointed with my Dollar/Thrifty rental car experience at the HNL CONRAC. I had a reservation for April 20 with a 12:00 PM pickup and had already checked in online the night before, but that did not seem to help at all. After picking up my luggage, I got in line at the Dollar counter around 12:30 PM, with at least 60 people ahead of me. It took about two hours just to reach the service counter. After that, I was given a card and told to go downstairs to the first-level pickup area, where I had to wait another hour before the car was ready. The whole process felt like Beetlejuice car rental purgatory -- slow, surreal, and completely uncaring. Dollar/Thrifty may be cheaper compared to other rental companies, but be prepared to be ignored and stand in a mind-numbing line for three hours or eternity, whichever ends first. No apology, no explanation, and no sense of urgency from the staff at any point. Others before and after me were clearly going through the same painful experience. Meanwhile, I did not see the same long lines or wait times at other rental counters in the HNL CONRAC. Someday we may all have to wait in line at purgatory... so you might as well start practicing your patience at the Dollar HNL CONRAC. This was a terrible and frustrating way to start a visit to Honolulu. read more

Dollar Car Rental - DMV ain't that bad after all.... - Car Rental Near Me - Honolulu, Hawaii

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My best car renting experience ever. There was no waiting and I got an automatic upgrade. It took 5 minutes and the return was smooth and quick. Car was brand new. read more

I was in Honolulu Aug 25 - Sept 5, between 2 hurricanes. I had no issues at all with picking up the car or dropping off. There was no line up when I arrived. Dealing with counter staff was easy and professional. I would rent from dollar again. read more

Rented from dollar. Arrived at the office. There was a big line about 200 feet outside of the door. So I got in it. After 15 minutes, I noticed signs telling me to go downstairs for " Dollar." I followed the signs and went downstairs. They told me to get back in line which I did at the end. Waited 90 minutes to get to the front. I got my rental ticket and went downstairs again. I turned in my ticket and they said to have a seat. I asked how long. They said an hour read more

Dollar Car Rental - Line for rental - Car Rental Near Me - Honolulu, Hawaii

I went ahead and did my rental through Priceline When I went to kuaui another island. I used a different rental place and it was such a great experience. They made sure to text me directions. Let me know who would be picking me up from the airport exactly how to get there all that good stuff. It was really easy In-N-Out. However, coming here, I had to Google and look up a bunch of stuff. I was unsure of the location did not know how to get there. We ended up walking through the whole entire airport not knowing we could've took a shuttle from one to the other. We stopped in the middle of the airport. I went ahead and decided to go ahead and check it online. I was like oh this will be faster. There was no line inside that said hey if you already checked in, no it was a super long wait. All of that is fine you're on vacation. You tend to just go ahead and let things slide. I didn't understand the process of having a way of checking in early or on your nap. If they weren't gonna take that information we had to give it all over again. That line was so long and stuff was walking away and I just feel like there should be a process of one person saying hey did you already do this process? Have you already uploaded your ID? Did you already put your credit card information in because those people should be able to go ahead. The car we got I would have to ask my husband to find out exactly what it was. It was very clean inside very nice. However it had so many blind spots. I told my husband I would not drive the car. I was easily able to hook my phone up to it to play music, which was OK Usually, when you get in, they'll have some preset music so that way you know what stations to listen to in the area you're at I would say they just really need to do a better job with direction even telling you where to go when you walk out to go get your car is not a very good directions. I think the employees could do a much better job. They also can make you feel better about waiting in line and how long it's gonna take. I feel as though if you have somebody that has all these extra questions you let them sit to the side and help the next person cause some people just like to chitchat and that is great. It's awesome. Find out where we're coming from all this great stuff, but some people do not know when to stop talking and that's kind of up to the staff to change the direction of that. So for me, I'd definitely will not be wanting to use dollar cart rental on my next trip, but it was easy coming to drop it off. I will say not much direction on how to get out and where to go catch your bus to get back to where you needed to get to the airport so once again just communication if we work on that, it would definitely be a great process read more

I returned our rental car on April 10. I went up to the dollar/thrifty rental counter and spoke with an agent. The agent was very helpful and figured out that it was an honest mistake and corrected the charges. The agent explained that since I paid for gas ahead of time, the person at the exit, when I originally picked up the rental car, inserted $100 fuel charge in the wrong cell (vehicle upgrade box), which added $800 plus another $97 for tax and concessions. The agent also said that if this was a shady transaction, he would've rained hellfire on whoever did it. Also, the agent explained they had some new people working the night that I originally picked up my rental car, which is probably why this mistake occurred. read more

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Depends if you like to start your Hawaiian experience disappointed I would give it a half a star or less if I could ( 3 hour wait) it's not the people that are working here dealing with the all the people it's the management that is letting it happen read more

Wait times to recieve your vehicle are horrendous. I didn't realize that the car rental place I chose, was just as important as other reservations I made while staying in Waikiki. I usually do my due diligence, but completely dropped the ball on this one. You know how they say, "You get what you pay for?" This definitely runs true with Dollar rental, being that they had the lowest rates on line. I paid dearly with the time it took to get my vehicle - almost two hours! It seems as though this business has ben conducting business like this for YEARS! How can a business with enough single star reviews to fill the Milky Way, stay in business after all this time you ask? It was obvious while waiting, watching, and thinking (I had A LOT of time to think!) Out of the approximate 12 windows that they had only TWO were manned at a time. Only two employees to help a line that resembled the line at the Haunted Mansion at Disneyland on a Saturday afternoon. Yeah, too many people to count! So it's obvious they're grossly under staffed and even if they did have every window open, guess what? You'd be waiting downstairs in the parking lot, on a really uncomfortable bench (if you were lucky enough to find a spot on a bench), for a vehicle that either wasn't ready or simply wasn't there. Bottom line is this company has been cutting corners for years profiting on unknowing victims like myself, and will probably continue to do so. They continue to be under staffed and over booked. They actually sent me an email asking how they did.‍ I was blunt and made it clear that I was NOT a happy camper. Their response? Nada. Nothing. Zilch. So now THAT was more wasted time as well. Well played Dollar. You got me again, or should I say Hollar Rental Car? Because after doing business with you, you feel like screaming! read more

" Christmas is here, everybody's out of cars, let's see how much we can gouge these poor saps." Great policy, Dollar. I had to pay you per DAY what I paid the previous week for the entire WEEK (different Hawaiin island, different company, both rented on the same day.) You lose, Dollar. I rent cars all the time, but first and last time from you, and I will let as many people know as I can to stay away from Dollar. read more

The wait was long like everyone else had mentioned but that's something to expect if you want the cheaper price that's offered by this rental company or you can opt to pay the $100-150 difference in vehicle for a spot without a line. Despite being in the line, everything else was good. The rep was very helpful in choosing my vehicle. I ended up paying for my reservation ahead of time but upgraded when I got there based off the reps recommendations. Aside from the wait, everything else was great. Knowledgeable rep about car sizes and was super nice. Just wish I could remember his name. On the day I visited, there were 4 reps working. Went down to 3 (someone probably took a break), but then ended up with 5 reps checking people in by the time I got to the very front. read more

Dollar Car Rental - Car Rental Near Me - Honolulu, Hawaii

This was my first time at this rental facility. The place is very modernized and clean, which I appreciated. Not going to lie, the wait time was pretty ridiculous--even though I had already pre-paid. There were only three agents working, but I have to give them credit: they were working diligently and stayed friendly the entire time despite the long line. Once it was finally my turn, everything went smoothly and the process was quick. read more

(Rented 08/11/24 SU @ 12:00pm - 08/29/24 TH @ 12:00pm): This car rental certainly wasn't a dollar! Honolulu's Daniel K. Inouye International Airport's Dollar Car Rental location offered the least expensive option through AAA, so I simply went with them. I wasn't brand-loyal when it came to renting a car like I was with my beloved American Express, JP Morgan Chase, or Hilton, or Quiksilver, so whoever gave me the best deal had my business. Were my dollars well-spent during this particular car rental experience!? PURCHASE Standard Category - Chevy Malibu Blue Sedan For 19 Days ($765.73... or approx. $40.30/day): This was relatively the off-season and an extended rental period, the price was rather reasonable for this car category (e.g. 5 passengers, 3 bags, 2/4 doors, automatic, AC, unlimited mileage, counter shuttle). The initial base rate was approximately $450.90 ($23.73/day) with unlimited mileage as long as you returned the vehicle full with gas, but the various fees and taxes that totaled $314.83 was extremely excessive. Otherwise, I had no issues with the car which was relatively new and had all the new standard bells and whistles https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=288&select=SoMLeONGEMCaiEM42_aYzw and easy to drive. I wished the cup holders fit my 32oz Hydro Flask. Drive safely and buckle up! https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=312&select=6gk5WN67z8fduG8vtZq_Rg SERVICE I placed my reservation online at AAA.com and prepaid for everything (actually, the amount was held on my card and then finally charged when I returned the vehicle). However, things began to bottleneck when I had to visit their office (only two counters open with a quickly-growing line) and personally meet a very helpful associate who talked me through everything, eventually handed me the keys, and directed me where the car was parked. Once I gave the necessary inspection and walkaround, I hopped in, drove to the exit, a gentleman verified my ID, scanned the barcode on the windshield, and off I went after he raised the security bar. Returning the vehicle was super easy! I was greeted by an attendant as I pulled in, emptied my belongings, the car was quickly inspected, I was scanned out, and shown the direction where to catch the shuttle to my terminal. I highly recommended that they consider an app-based check-in/check-out system to loosen up the bottleneck. Avis had done it perfectly, but their rates were too high at this time. Just a suggestion - mahalo! PARKING (N/A) Although the airport in general had parking for incoming and outgoing travelers, in this particular case and instance there was no parking and in fact wasn't necessary; you were picking up or dropping off a vehicle for goodness sake - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE Located within the Daniel K. Inouye International Airport complex across from the terminals in a car rental specific area filled with other competing companies, their office was a simple large boxy layout with a switchback https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=312&select=D8-Ao6Kmz70pcORRjR4oJw customer line. Afterwards, you entered into a large concrete structure and took either an elevator or escalator to the designated floor where your vehicle was located. When you returned, you drove up several floors to your designated area https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&select=HB_foYGmfnQzA7W5QGBIIA filled with other cars parked row upon row. Plenty of natural lighting came through all the surrounding openings during the day while plenty of soul-sucking fluorescent lighting filled in the rest at night. There were no TVs or background music. https://www.yelp.com/user_local_photos?userid=8jVT2inwc8GIQ6sH2UG9Vw&start=312&select=rTmt8l6KVW8FwrNrDHMl8Q ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Dollar Car Rental's Honolulu International Airport location worked perfect for me and my needs and would definitely consider them again. The nice car and straightforward service (again, please consider having an app to move things along even more smoothly) won me over; however, the rates had very little to be desired albeit somewhat reasonable all things considered. It was fun buzzing around in "someone else's" car for over two weeks! I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $766.00 BEFORE any discounts and/or tip). And, although I used a different card, they accepted my credit card of choice... AMEX! 4.0 STARS read more

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Bait and switch, prepade for the entire rental through our capital one portal and they asked for our card , we thought was hold for possible damages but today it cleared. I talked to dispute on phone and they said it was for roadside, extra insurance, all the things we kept telling the Asian aunty at HNL airport counter 09/29/25 around 1:30 pm that we DID NOT WANT. She kept saying the car I chose was too small and tried to upsell us and we said no! The dispute operator said she will reverse the charges. read more

I thought I reviewed all possible RAC businesses at HNL but I guess not! Hotwire is my go-to site for RAC's which is how we ended up here. EXPERIENCE: Catch the generically-named Rental Car Shuttle as any of them will take you to the RAC facility. The 8am hour on a Saturday was a beautiful time to arrive as there was no one in line. I was in an out in five minutes. The female agent seemed unfriendly at first but turned for the better as time went on (I'd probably be stoic too having to deal with assholes all day long). No high-pressure upselling of category or insurance, just bing, bang, boom - exactly how I like it! We headed down to the first floor for our rental. The male associate scurried out from his post and walked me to the staging area. He told me to "Take the gray Camaro". We got a gray 2020 Camaro SS with 32K miles on it with bald tires. I didn't think RAC companies kept cars this old but everything was in working order sans for numerous dings and scratches. Driving this thing was like driving in a coffin. The windshield is so small, the dash high and roofline low. But, it had a great exhaust note when firing up thought came with horrible MPG's. Return was smooth and quick. OVERALL: Aged rental but sufficient everything else. read more

Dollar Car Rental - 2020 Camaro SS (32K miles & bald tires) - VN - Car Rental Near Me - Honolulu, Hawaii

I've never seen such a badly run car rental counter. It doesn't let you check in online and there's a multi hour wait for the 100 customers to see one of the 3 agents working. Do yourself a favor and pay anything to go somewhere else unless you want your vacation to start in frustration. Yikes!!! read more

On 4/17/26 the old lady who 'helped' me was extremely rude, condescending and would not let me say anything without her saying some snarky comment. Unbelievable. She was so rude and unprofessional. I had simply asked how a $15 per day charge goes from 10 days at $150 to a why I was charged $501($200 deposit plus 'Sur charges') . Bc she kept berating me insulting me about not reading the agreement, and demanding I pull up the original email I 3 times simply said just go ahead and charge it. She kept belittling me and would not simply charge it like I asked, insisting on arguing(!). I'll never go back to Dollar. That women tried to ruin my vacation. Sorry, no way. read more

The entire rental car process was smooth sailing. The exact location of this main location at HNL airport is easy to find and the staff are very friendly. The car rental daily rates were affordable. All the costs on the invoice were explained clearly to me by the clerk when I was picking up the car. The rental car itself was clean, new, and well taken care of. My 2023 Nissan Altima was nearly spotless when I picked it up. The return process was smooth and quick. All-in-all this is my favorite rental car experience on-island. read more

The person checking me out was nice and the other staff seemed nice, so customer service at when initially renting the car was five stars. When you get your car, you have to give your receipt to the person at the counter on the first floor and they get your car. They seemed to have a line at the counter to rent a car and another line at the counter to get your car. I waited about 30 min to get a car and that was with a reservation. I've never had to wait this long to get a car. Returning the rental was easy. They seem to have a variety of cars and I got a KIA, my least favorite. Most likely not renting from this company again but I may give it one more try. read more

I had to change my rental from 4 days to 2 days which they processed for me then proceeded to charge me for the first 4 day rental in addition to the two day rental. I called the company to discuss the charge and they were rude and aggressive. Then they tricked me and said to drop the dispute with the credit card and they will give me the credit for the first rental. I did that and when I responded that they were put back on my account they said they couldn't issue the credit anymore! Great manipulation tactic. read more

80 people in line and 3 slow agents - already waited 20 min and perhaps another hour to even get to the counter to show my reservation. Definitely waste of my time and no one at Dollar seems to care about poor service. read more

Absolutely the worst. 1 star is too many. Over an hour wait in line to check in. Long wait downstairs waiting for a reserved car that wasn't there along with 100 or more people. Employees acting as if this is normal service. Absolutely horrible. Find a car another place. read more

HNL International Airport + Two counter agents were great - 4 hours after renting the car (@10:30 pm), I got a low coolant message and high temp signal with indicator near the H - Couldn't find the number to the airport counter so I called their roadside assistance # - Was advised to pull over as soon as possible to avoid damage to the vehicle and injury to passengers (I had my daughter and 6 yo granddaughter with me) - Pulled over in a sketch area in a fast food parking lot 1.6 miles from the rental car return - Said they could arrange a rideshare back to the airport and arrange the tow. Average wait time for tow is 60-90 min. - I said that I don't want to be standing with my daughter and granddaughter after midnight in a parking lot so the rideshare and tow need to be synced with each other. It's not safe. - I was told that I did not need to wait for thr tow and could leave the car unlocked with the keys under the seat and just catch the rideshare to get a new vehicle......but I would also be liable if anything happens to the vehicle before it gets towed. - I asked if I could lock the car with the keys inside (some cars don't permit this) and was told I'd be charged a lock out fee because the tow company would need to retrieve the keys. - Told the agent that these are not good choices for a car that was poorly maintained and causing me this inconvenience - safety or liability, what the heck! - After calling my husband, throwing up some prayers, and contemplating, I decided to drive the car the 1.6 miles to turn it in. - Gave the counter agents the case # he provided and they didn't see it in the system. But they still helped me swap out the vehicle. I cannot believe the options I was provided. Oh, and the agent said the counter closes at midnight, so if I waited for the tow, I would have been stranded with no car until the counter reopened the following day. $1 (Dollar) worth of customer service. Don't do it. read more

Can I give negative stars for destroying so much of my time while on vacation. I will never ever use dollar or thrifty again. Two employees actively working with more than 100 people in line. There was one additional employee down at a kiosk and he wasn't doing anything. And they have about 15 kiosks to help people. It took almost 2 hours to get through the line and get my car. read more

They take your money and don't have cars for you, now I have to wait 2 hours to get it. And they simply don't care. They will take your money, but won't give you a car. I'm loosing an important meeting because of this. read more

Dollar Car Rental - 2 hour line to get a car - Car Rental Near Me - Honolulu, Hawaii

I had left a carry-on luggage in the trunk and made a call to retrieve it within 24 hours. However, when I reached out, the luggage was not found. It seems that one of their employees might have stolen it. Be cautious if you don't want to be a victim of luggage theft from this company. They steal anything of value left inside the vehicles and do not turn them in. I even went in person. read more

Dollar Car Rental - Luggage that was stolen: it's worth 100 dollars - Car Rental Near Me - Honolulu, Hawaii

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I called dollar to confirm our 12 passenger van a few day before. When we arrived we were told there were not any available and they gave us 2 suburbans. We were told one of them would be for free. One of them was infested with cockroaches! The other one had a leaking tire! We tried multiple times to contact dollar. We were given a local phone number but no one answered or called back. Dollar still charged us full price for the van and not for the 1 suburban we were supposed to pay for. The roaches got into our bags. Do not rent from this place or any dollar rent a car. We will be canceling our reward account. read more

Reserved my car for 1PM, flight was delayed, got in line at 2:30PM and stood there for an hour and finally got checked in at 3:30PM. online check-in wasn't working days leading into this reservation despite the 9 emails they sent prompting me to check in online and select my car After getting checked in, I was sent to the downstairs lot and was told it would be another 30 minute - 1 hour wait for a car. I asked why there was a long wait when the car was reserved for 1PM and was met with a "there's a lot of people here" I usually go with Sixt when visiting Hawaii but wanted a more cost efficient option this time as I'm relocating here. Not worth the trouble, spend the extra money on Turo or Sixt, you'll get your vacation time back read more

Dollar Car Rental - Car Rental Near Me - Honolulu, Hawaii

Do yourself a favor and rent your car somewhere else when you come to Oahu. No line at the upstairs counter, but then... you go to the downstairs counter and there's a crowd of people, not in line, but just standing there waiting for their car to be brought out. It's a pretty sad looking group of people who were probably all ecstatic to have recently arrived in hawaii, but Dollar has managed to crush their souls. The employees don't care. They move in slow motion as they bring cars out about one every five minutes or so. In the end, it took a little over an hour for them to bring our car out (there were ~20 ahead of us - could you imagine a valet that took 1 hour to bring out 20 cars?!?!). While we were waiting, I had some time to read the other reviews and at least we didn't have to wait 2-3 hours like some other folks.... Anyways, you've been warned. read more

Dollar Car Rental - This is the backlog of cars waiting to be brought out - Car Rental Near Me - Honolulu, Hawaii

Overall the experience was a good one. I would have given 5 stars if management would have more than 2 clerks checking people in. An additional clerk came after a while, but she left after helping 3 people. Took about half an hour to get to the check in counter. The clerk who checked me in was great, apologized for the wait, efficient and processed everything in a very pleasant and welcoming manner. Shout out to Arnel who really embodies the Aloha spirit and got us our car in no time with a happy smile and demeanor! Dropping off the car was easy and smooth and efficient. read more

What a crappy company. I purchased via Priceline. They refused to add the spouse as an additional driver without an extra cost unlike Budget or Enterprise. My husband is on my credit card as an authorized user but we did not bring his credit card which left us adding myself as a primary and paying for my husband as a secondary driver. I opted in a compact car and prepaid fuel and was quoted $60 for the fuel. However, upon checkout , which btw took over 3 hours (!), we were given an Infinity Q80 and now the prepaid fuel charge is $125!!! We are leaving tomorrow and there is still half a tank of gas left. I would have been okay with a smaller car and leaving $20-$30 but not with over $60. The total cost for two days is over $285!!! $75 via Priceline, $39 for protection that should have covered additional fee to add another driver (but agent refused to honor it), $45 for secondary driver and $125 for prepaid fuel. Never again. It was my first and last getting a rental car from Dollar. read more

Packed lobby. Only 3 agents working on a Sunday afternoon. Will not use this company next time. Not worth the savings if you value your vacation time! read more

Dollar Car Rental - Car Rental Near Me - Honolulu, Hawaii

Thank you to Arnel for being so helpful and showing us how to work our car as it was one we weren't used to. Arnel was very kind, funny, and helpful. read more

No stars. Run and don't walk from this place. Awful service. We prepaid our vehicle and still had to wait online for 2 hours to check in and an additional 2 hours to pick up the car. This is the epitome of inefficiency. No one on staff provided any information. They sat at their desks and were not helpful. You get what you pay for. read more

Melanie was amazing. She helped me and my family get all drivers on the policy a few days after we had rented the car and couldn't do anything as far as drivers on the app she really helped us when Customer service doesn't exist or is hard to find on apps! Thanks again for your dedication to your job and customers Melanie! read more

They only get one star because that's the lowest I can give them. Honolulu Dollar (and Thrifty) are horrible. Don't spend the first two hours of you vacation trying to get a car. Pay a little more and go elsewhere. The line is HUGE and SLOW and there are only a few attendants. After you get your "contract" you have to go downstairs and wait another 1 1/2 hours minutes to get a car. This appears to be "normal" for them and the staff member said it's been this way "since after Covid". I don't think it was just a bad day. read more

Dollar Car Rental - Nightmare at Dollar Rental Car in Honolulu - Car Rental Near Me - Honolulu, Hawaii

Well it's almost Two 2 years and I still see that Dollar Car rental in the Honolulu airport is Still very incompetent. Long lines 30 minutes to 1 hour wait and still no cars down stairs! All I could say for myself was that when I had gone back to Honolulu on my return visit was I saw the line again and headed over to the Budget rental office! Love you Budget! Beautiful new clean van. read more

I love this new business model of trapping someone in a rental contract upstairs before they get downstairs and see the actual line to receive the car they've rented. The last thing I want to do after traveling for 20 hours is sit waiting for 20 minutes for these jokers to pull a car around. If someone makes a reservation for a certain time, honor the time on the reservation read more

Don't ever rent from here! I paid almost a 1000 a night for a hotel in Hawaii, all for us to be stuck here the entire day waiting for a car. Legit took us 4-6 hours just to get a car. I've never witness a business ran like this. I feel bad for the workers as they only had a few people working and had over 50 people waiting for cars which I feel like was out of their control. They need to fix the system they have set up. I Never had to wait 4-6 hours just to get a car. On top of that no one wanted to give me a refund. Kept going back and forth with dollar and Priceline. They should at least have a sign or tell people ahead of time that the wait will be 4-6 hours instead of waiting in a line for 1-2 hours just to get downstairs and find out you have to wait another 4-5 hours. Could of saved a ton of time going to another rental next door. Crazy ! Never again. read more

Waited in line for over an hour. They only had a couple people working and over 100 people in line. i wish this was my only experienced but I gave them another shot and it was the same. Will never rent from this location again!!!! read more