Craig sold us the best car on Oahu, a gorgeous 2017 Fiat Abarth. We've been kicking ourselves ever…read moresince we stupidly sold ours on the mainland before moving to Hawaii. These are not easy cars to find, especially since they stopped selling them in the US in 2019. We saw an ad for the car at Premier Automotive and went down to have a look. Interesting business - car sales, rentals AND repairs. Nice people! Nice cars! We agreed to buy the car on the spot and have been happily zipping around the island with it now for a couple of months. Thanks Craig! Two minor issues, by way of constructive criticism. The bottom passenger side panel was not fully attached to the car, and Craig said he was waiting for a couple of "screws" to arrive to take care of that. Never heard back on that. No big deal, probably just missed a message from them. Also, they did an oil change on the car, but did not remove the four year old sticker from Cutter, where the previous oil change was done, did not put a new oil change sticker on the window, and didn't reset the oil change warning light. So when the oil change light inevitably came on, there was no way to tell when, where and if an oil change was done. Also, no biggie. Bottom line, this is a great little dealership with nice cars and nice people. The buying process and loan app were easy and fast. Highly recommended if you're looking for a new ride, or need some repair work!

I brought my vehicle to Premier Auto specifically for a transmission fluid and filter change…read more Before scheduling, I called to confirm they were capable of performing this service on my vehicle, since another shop had already told me they could not. Premier Auto confirmed they could and provided a quote. About an hour into the job, I received a call stating they "didn't realize" additional components had to be removed to access the filter. At that point, the price was increased to roughly double the original quote--after work had already begun, leaving me with little option but to proceed. Shortly after the service, I began noticing a persistent rattling noise that did not exist prior. After inspecting the issue, it appears that the component they removed to access the filter was improperly reinstalled or overtightened, resulting in damage to the metal part and a constant rattle.

This place has been around for a long time. Customers keep coming back because the integrity…read moreskilled solid thorough repair work and just all around good people

We have been taking our cars to Gene for many years now. We completely trust him with all of our…read morecars. Support local!

Kaleo recently worked on my family's Kia Sorento and we could not be more grateful for his service…read more This is our primary vehicle for getting to medical appointments, work, church, and taking care of our family's daily needs. Having it repaired correctly and safely meant everything to us. What was supposed to be a repair lasting just a few hours turned into a three-day job because new issues kept coming up. Throughout the entire process, Kaleo remained patient, honest, and committed to doing the job right. I stayed during the repair because I wanted to understand what was being done and he welcomed my questions. He took the time to explain each step and was completely transparent about the work and the challenges he encountered. In addition to providing exceptional service, Kaleo's pricing was fair and affordable. He truly embodies the aloha spirit, treating his customers with kindness, respect, and genuine care. If you are looking for a trustworthy, knowledgeable, affordable, and dependable mobile mechanic, I highly recommend him. We will definitely be calling him again for any future repairs. Mahalo Kaleo for going above and beyond to keep our family safely on the road!

Didn't do what he said. Wanted money up front before the job was done. And he gave me attitude and…read morecalled me a picky old person when I said I wouldn't pay until the job was done. Wow. I read your response. That is not what you texted to me. You were so rude to me and you could have contacted my daughter to tell her you were running late but you didn't.

Great place, great staff! Fast service, honest and hardworking people, that's forsure!read more

For Prius owners, these guys are a gem of a find ! Dependable, reliable service with Aloha, and I…read moregot to dust off old Spanish ! Mahalo gents !

I had my thermostat changed by another mechanic, but my car kept overheating. I had to buy coolant…read moreevery other week. Took it to Willy and right away he found the problem. He fixed it quick and now my car doesn't overheat. Fairly priced and very friendly. He makes you feel like family.

William has always been able to take my car in no matter how busy he is. I need my car for work so…read morea mechanic that can find the problem and take care of it quickly is very important to me. He is one of the few honest mechanics still out there that know what they are doing and don't over charge you. Go check him out and you won't be disappointed.

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

He is a hard worker, and very honest. I brought my BMW 320i to oil and brake fluid change. The…read moreprice is a little higher than previous years but he still does great job. If you got an dashboard alert, take your car to Mr. Xi. He knows BMW.

Absolutely amazing work, professional and service! Xi was by far the best and most honest person…read moreI've dealt with in my 25 years in Hawaii when it comes to my cars. I took my X6 in, explained the problem and he took care of it. He didn't try to up sale me, give me the runaround or anything; just straight truth! Amazing shop and I would recommend it to anyone with a BMW! He's definitely got my business from this point forward! Just awesome guy!!

Glad I finally scheduled an appointment with Chad at LXS Hawaii on the referral and advice of a…read morecolleague who is a long-time customer. LXS is located on Punahou St, just past King St traveling makai-bound (landmark Jack in the Box). It's a narrow driveway so best to slow down on the approach. We got there around 8 in the morning, with one car ahead of us. Luckily, Chad took our car in right away. So we trekked about in the nearby area (e.g., Zippy's McCully) for about an hour until it was ready. We headed back and voila it was done - as promised! Good for another six months or so! You may use debit card to avoid the credit card fee.

This is the best place to get your Lexus vehicle checked outside of taking it to the dealership…read more I'm glad I went to see Chad on King St before he moved locations to punahou st as he isn't taking new customers at the moment. I appreciate his work and unlike going to the dealership I don't feel like he has ulterior motives for saying things need to get replaced or pushing certain things for maintenance. Pricing wise I feel it's comparable/a little less than to taking it to the dealership so you're really getting your money's worth!

I was backing into a tight spot in my parking lot and crunched the rear passenger panel - not too…read morebad, but enough to cause pretty significant damage. Initially, I thought going to a local shop would be easiest since I live in Kaka'ako and there are tons of shops around me. I stopped by several places within a block of my house, but they all said they don't work on Teslas. I was kind of in a bind. That's when I found Unibody Tech Collision. They're one of only three body shops in the area that work on Teslas specifically. The guy at their location was super nice, though his shop is more of a holding facility - the actual work gets done at another location about 15-20 minutes away toward the airport. I thought dealing with Enterprise for a rental car was going to be a hassle and a pain, but I was wrong. They called me a couple weeks after our initial contact, and the whole repair process took about 5-6 days (the total timeline was about a month and a half from start to finish). Insurance covered everything except my $500 deductible. Throughout the process, they texted me status updates, which was really convenient. The best part? I was supposed to pick up my car at 4 PM, which would have charged me an extra day on the rental. Instead, they had it ready for me on Christmas Eve at 9 AM - talk about going above and beyond! The pickup process with Enterprise was smooth as hell, and they were awesome too. The job Unibody did was phenomenal. My car looks beautiful - you can't even tell there was damage. I would highly recommend these guys if you need Tesla body work. They're great at what they do.

Dustin was super unprofessional, and pretty rude, I went through two stages of the three stage…read moreprocess only to find out they were not able to match my paint and didn't really do collision work. Quite perplexing. Don't trust your vehicle with these guy's. The feel like a spit and bondo shop. They also took pictures of the inside of my car which is very creepy.

This review is regarding the experience I had with Neue Auto last week, when I brought in my car to…read moreget the key warning light checked out. The key warning light had come on in my dashboard a little over a week ago and has stayed on ever since. After doing some initial research on the internet about what it could be, I began to get concerned that it could potentially be a safety issue later on. All the worrying prompted me to send an inquiry out via Yelp, and Neue Auto was the first to respond, saying they're able to take a look at it. They were up front with their diagnostic fee and had an appointment time available the following morning. I brought the car in the next day, and Alvin (their service advisor) checked me in. I explained what was going, and he said they would run the diagnostics and see if they can figure out what the root cause might be. They offered a courtesy one-way Uber ride to get to where I needed to go, so I didn't have to wait at the shop, which was very much appreciated. After the shop ran all the tests, the results came back inconclusive (i.e., test findings indicated no error codes that could be causing the key warning light to turn on). Alvin took the care and time to explain everything they did, in great detail. Alvin was very transparent and provided his professional inputs regarding the situation. He recommended to just keep monitoring the situation, since no error codes were showing, which were related to the key warning light. He said, at this time it's too early to say what exactly is going on, as other symptoms would need to present themselves in order to figure out a precise fix -- and this is regardless of whether it is getting serviced at Neue Auto or some place else. Given that they couldn't find anything wrong, they waived my diagnostic fee, for which I'm extremely grateful. Even though the diagnostic findings didn't reveal anything, I am appreciative for the time and efforts that Neue Auto put in to investigate the issue. At least I have a little more peace of mind now, knowing the vehicle is still safe to operate (even with the key warning light on) and that it won't suddenly die out on me while I am driving it. Thankful for the reassurances that Alvin gave me regarding my concerns. Mahalo again to the team at Neue Auto for their help and in-depth assessment! Pros: complimentary one-way Uber ride, honest and informative feedback Cons: only open Mon-Fri, and the shop location is tricky (i.e., tucked in at the end of a narrow alleyway, so coming and going might be challenging, especially when it's busy and full of cars, as the tight thoroughfare is shared with a couple of other auto shops)

Neue Auto is a rip off and I'm still so pissed off about this that I finally decided to post it…read more This incident actually occurred in 2023 when I had a Kia Forte, which I no longer have because the repairs that they charged me over $800 for were not effective. On top of that, they would not let me take my car home that Friday (because I worked weekends) or they were gonna charge me an additional $150 to RE-assess my vehicle AGAIN that Monday. So in addition to the $847.80 that they charged me I had to rent a car which costed me an additional hundred something dollars. My car kept dying as I was driving, and I had previously had a AAA read out that said that my alternator was fine. Neue Auto insisted that it was the alternator and the serpentine belt that needed to be replaced and guaranteed their work. I authorized them to do the work because they insisted they were the professionals, but this did not fix the problem. I attempted to remedy this with the manager and instead of doing things in writing so I could have documentation he insisted on calling and trying to smooth talk his way out of the promises that his business made. Needless to say I had to replace the vehicle. The reason that I am saying that they're a rip off, is not only because the vehicle was still presenting the same problems, but also because this is what they sent me as "proof" that my alternator was not working. Please keep in mind they never actually gave me this receipt for the readout, and it's stapled to a bunch of other receipts that I have no idea what they are. To sum it up, avoid Neue A uto or risk unethical business practices that don't actually fix your vehicle but still take your money. I would've given them zero stars, but that's not possible. *** EDITED TO RESPOND ** Fast forward to now - Like I said, I'm still so pissed off that YOU - Nick, owner/manager promised that the alternator and serpentine belt would fix my vehicle and it didn't. And instead of fixing the problem, you talked around in circles acting like your business doesn't have any obligation to actually stand behind its work. And I am certainly NOT contacting you again because you're a creep who thinks that you can get away with unethical shady business practices because you are the "professional." I stand by my statements and recommended people stay far away from your business. Not because you rip EVERYONE off - but because you rip off at least some of us. And that's enough for me to let others know they could be next.