Went to Auto Papa with an issue regarding my car kicking/jerking. I was quoted to run diagnostics to check. Amin took care of me by asking me questions, testing out my car, and explaining possibilities of what could be causing the issue. The challenge is that it is intermittent and it's difficult to reproduce. He did his best to try and replicate it, but wasn't able to. Although I took some of his time to look at my car, he didn't charge me anything as diagnostics didn't need to be run due to no engine light appearing. I truly appreciate the support he provided, top notch. And they are easy to reach out using Yelp messages (just make sure that it sends properly). Thank you, Amin. read more

It's incomplete work. Based on the work alone I wouldn't recommend these guys to anyone they didn't put adhesive on one of the plastics on the truck bed. It's missing vinyl film shields on one side, but they left them on the other side so I don't know what happened there. They didn't color match evidence is in the picture there's clearly a line of the two different colors and I can't believe they didn't wash the truck after they finished painting it. The truck also has a weird odor inside. I'm not sure why. When I asked how much it would be to paint the roof it was first $700 then when I agreed to the 3 panels I told him I'd pay for the top on my own dime the price went up over double $1500 for 1 panel. SMH never again. So for 3 panels one being the truck bed it was $1900 then to paint 1 more panel the roof was an extra $1500 just doesn't add up read more

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If the other shops won't do the project, they'll will do it, but you do have to pay the price. Backstory Needed the OEM ducktail bolted on for my BRZ. The part is for GR86 and Toyota dealership denied project even though I wanted to buy part from them, they said to go through Subaru dealership for installation. Even though it's 95% same car, if you know cars then you know what I'm talking about. Got the reply from the shop very quick on yelp and they told me to bring it in to the shop to see detailed pricing for the project. Took my car for quote around 10am and they examined my car and the part. They felt uncomfortable drilling my car and showed concern of possibly damaging my reverse camera. I have done the research beforehand and I knew 100% that it will not reach the camera or wires, explained it's fine but they weren't convinced. They said they'll do the job for $500 considering they have to take a risky job of drilling. My part is imported from Japan and is $530. I said ok when can you guys do it? and they said they can do it today. I asked when do I come to pick it up and told me 4pm. Doesn't work for me, I asked if I schedule an appointment and dropped off the car, when will it be done? Told me to drop off in the morning and it'll be done 4pm. I said, will call you guys back when I find the day I can drop it off. I never called them back. Instead, went to Home Depot, bought the tools I exactly needed less than $100 spent and installed it myself in 1hr and 15min (you don't need a fancy tool for this, $40 Ryobi drill does the job even though I prefer Makita) . I'm not a mechanic, I'm mechanically inclined also, the part comes with idiot proof template showing where to exactly drill and what size drill to use. I just wanted some professional to do it to save me time for installing and buying the tools. I would've taken it if they quoted max $300, $200/hr labor which is like dealerships labor and honestly dealerships prices are HIGH. Summary They will do the project but I personally felt that $500 did not justify the job. Also got a strong impression that they do not specialize in Subarus or at least GR86 or BRZ. Hence why 3 star review. read more

Auto Papa - TRD oem spoiler - Auto Repair Near Me - Honolulu, Hawaii

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Absolutely fantastic service! They are all very kind and answered all my questions I had regarding my brakes. Arys, in particular, was very nice and helpful. Additionally, as a woman, I didn't feel like I was being taken advance of and the pricing was very fair for all the hard work they do! To my fellow gals, this place is trustworthy! I'll be coming back to Auto Papa for all my car service needs for sure. read more

Professional fast service. My car battery died so I got a jumpstart. Yelped nearest battery place and found Auto Papa. They replied immediately to my battery replacement request. Upon arrival, someone approached my car, verified my battery type and changed out my battery. I couldn't reverse out of lot so they did it for me. So nice! Ty Auto Papa! Recommend! read more

They answered my project request of a burnt headlight very quickly. And they responded quickly to my messages and even set up an appointment for without me having to do anything. Their staff is very approachable and personable. I was only at their place for about 45 minutes and everything was taken care. The costs were VERY affordable and they made me feel at peace the whole time. read more

Came here on a random day and unannounced looking for a quote for a rust spot repair on my car. They quoted me almost 600 bucks less than another shop and could take my car in right away. When I got my car back it looked brand new and as if the rust spot never even existed. Staff was really professional and kept me updated while the repair was going on. Definitely recommend this shop! read more

I first met one of the owners of Papa Auto, Aidos, when purchasing a Honda CRV from his wife on Facebook Marketplace. During our conversation, she mentioned that Aidos owned a mechanic shop. This peaked my interest because I had a 2012 Toyota Sienna sitting at another shop for a year, waiting to get diagnosed and repaired for trouble codes 300, 301, and 303. I suspected a head gasket leak between cylinders one and three. After researching, I realized the motor would have to be removed to properly fix it. This is a massive job that requires a lift and about 20 hours of labor. I called four or five other shops, and no one was willing to touch it. Understandable, given the scope of the work involved. When I met Aidos, I asked if his shop could handle a head gasket replacement on a 2012 Sienna. He confidently said yes. I was a little skeptical because he and his wife looked very young, and every other shop had avoided this job like the plague, but he told me to bring it in anytime. I had it towed to Auto Papa the following Monday. At the shop, I met their mechanic, Adil, who also looked young. I began to wonder if they were in over their heads. But we sat down and reviewed labor, parts, and resurfacing costs. The quote was very close to what I expected, maybe a little cheaper. Adil clarified that it was a quote, and they'd know for sure once the motor was out. By Friday, Adil called me with additional issues: both lower control arms were worn and needed to be replaced, which I was actually aware of because the van would clunk after applying the brake and coming to a complete stop, and one CV axle needed to be replaced. I went to the shop to inspect Adil's findings, saw the grease splatter from the torn CV boot, and approved all the repairs. I also requested the engine mounts be replaced since the engine clunked during hard acceleration. Adil said it would be easy with the engine out and only charged me for the mounts. About a week later, I stopped by the shop for an update. Adil said he had replaced the head gasket and reinstalled the motor, but the codes were still there. He explained he would have to remove the engine again and assured me there would be no additional charges for labor. During the second removal, he discovered a cracked cylinder head and a broken valve spring. Amin, the second owner of the shop, stepped in to procure a replacement cylinder head locally, which saved time and shipping costs. I only paid for the new cylinder head itself and they did not charge me any additional labor to fix the issue. After a little less than a week later, my van was done. Overall, it took about a month to get my van back, but the shop kept me informed the entire time, physically showed me all the issues, took the time to explain what was going on and fixed any errors at no additional labor costs. Their quotes were accurate and very reasonable. In my experience, Auto Papa is honest, trustworthy, reasonably priced and truly cares about their work. I would highly recommend them for any auto repair. They also do bodywork, which I plan to use very soon for my daughter's 2009 RX350. read more

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I went for an oil change, All staff very friendly and helpful. I will go back again for sure.

Avoid this shop. Bait-and-switch pricing and outrageous labor charges. I was given a written estimate of $539.26, which included 2.0 hours of labor at $165/hr for front and rear brake pads. After I dropped my truck off, they increased the labor to 3.5 hours with no clear explanation and no new parts added, bringing the total to $786.76. I've uploaded both invoices so people can see exactly how the labor hours magically changed after they already had my vehicle. Rust was used as the excuse -- which is completely unacceptable in Hawaii, where corrosion is normal and expected. Any honest shop would either include that in the original estimate or call for approval before adding charges. This place did neither. Extremely poor transparency, inflated labor, and shady business practices. There are far better and more honest shops on Oahu. Stay away. read more

Auto Papa - Auto Repair Near Me - Honolulu, Hawaii

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I had a great experience with Auto Papa and highly recommend them. Recently, I noticed that my car's AC was blowing air but not cold, so I reached out to them for assistance. From the start, their customer service was top-notch. They were quick to respond and advised me to bring my car in for a quick inspection. Upon arrival, the team took my car in right away and they informed me that all I need was a simple AC recharge. They handled everything efficiently, and within about 15 minutes, I was back on the road with a fully functioning AC. What stood out most to me was their professionalism and integrity. They could've easily made the situation sound more complicated than it was, but they were honest and transparent throughout the process. The team clearly values their customers and goes the extra mile to make sure the service is both high-quality and straightforward. I'll definitely trust Auto Papa for any future car service needs. It's rare to find a shop that combines excellent service with such a customer-first approach. Highly recommend! read more

Inconsistent answers for inquiries. They said "unable to service" and "able to take a look" a few days later. Then they said they are not specialized in that work, but would take a look. I asked for clarification and inquired if they could take a look or not. (It was a yes or no question.) They said "Yeah". I sent a message again that we planned to bring the car on a certain day, but they did not reply. When we brought the car, they said they couldn't service it and didn't know how. Very unprofessional. read more

When you have automobile issues, I would highly recommend this repair and service shop. Amin and his crew are professionally awesome. With a pre diagnosis and a quote of what would cost to repair the vehicle. This is truly an honest and fair repair shop. They also do body and paint for vehicles. But I had technical difficulties with my misfires on my van that I did not have time or effort to look into it myself. I am glad cause it was much more than I would be able to address. But their team is excellent and trustworthy enough for me to leave it with the professionals. They do deserve a 5 stars on all they promise and fulfilled to do! Great job Autopapa! Reasonable prices! read more

I searched through Yelp for a few shops and ended up going with Auto Papa to replace my steering rack and pinion. I brought in some of my own parts (which isn't very common), but they were flexible and professional about it. The team kept me updated throughout the process, worked efficiently, and the price felt fair for the quality of work. It's been a month since the repair and my '04 RAV4 has been running smooth. read more

My Honda Pilot showed multiple error codes: Collision Mitigation System Problem, Adaptive Cruise Control Problem, Road Departure Mitigation System Problem, and Lane Keeping Assist Problem. Honda said diagnostics would start at $210, so I turned to Yelp to find other shops. Four shops responded: Two couldn't provide the services. One quoted $165 for a diagnosis. AutoPapa offered free diagnostic testing. We live in Hawaii, where even a breath of air costs money, so of course I went with "free." But honestly, after my experience, I would have gladly paid Amin whatever he charged. Setting up an appointment was quick -- same-day was offered, but I scheduled Saturday morning, which they accommodated. I'm extremely anxious when it comes to anything car-related, and most shops feel intimidating. Amin and his crew gave off a laid-back, approachable energy that immediately eased my nerves. They spoke kindly -- never matter-of-fact or condescending. The tech, Adil, was fantastic. He explained what the scans showed and what the errors meant -- which I truly appreciated. They tested my battery and found it at just 25% health. Adil explained that replacing the battery might or might not clear the codes -- but I needed a new one anyway. Amin could have done the battery for me, charging an hour of labor, but instead he suggested I go to a store that offered free installation. That blew me away. He could have easily made money from diagnostics, the battery, and labor, but he chose honesty and kindness. If you're looking for an auto shop in Mapunapuna, PLEASE consider AutoPapa. Just decent, helpful human beings -- we need more of that in this world. Thank you, Amin & Adil! read more

Great service at a reasonable price. Would highly recommend them.They had a quick response.

Quick service, worked within my budget, and even polished up both headlights for free (only one was replaced). Shop owner is a big car guy - fun to chat with! Car looks as good as new. read more

I had a emergency issue that my car's trunk door wouldn't close due to reason somewhat can't find out. Auto papa gave me a good solution to fix it and they were very professional in repairing it 차가 문제가 생겨서 급하게 알아봐서 간곳인데 굉장히 전문적이고 친절했습니다. 다음에 또 방문할 확률 100프로 이겠네요. 오토 파파 굿 read more

Won't come again, my drain tube of my car sunroof stucked，leaking and water went inside my car. i bring my car over, begin said charging 150 for diagnosis, I'm fine with that. After they opened up my car, then said Because of the amount of disassembly required to reach the drain lines and trace the leak properly, the diagnostic process will take about 4.5 hours.( will charge 150$ per hour for diagnostics) not including the next steps Or estimate. So I ended up driving my waterlogged car home and then took it to another shop where they fixed it for under "diagnostic" money. read more

I brought my car in. They gave me a price but I didn't get it in writing (never again) when I picked it up they changed me $100 more and lied about the quote. I just paid it but will not recommend. read more

Considering how hard it is to find a diesel mechanic on island. They quickly responded to my request and were able to get my car in within the day! The receptionist is very nice and attentive to their customers. I have had very great chats about updates on my vehicle. Once they diagnose the issue, they send an estimate of the price for their service. I think this method is pretty efficient. Mahalo! read more

Car had issues with the AC and I brought the car in for a free inspection on a Saturday. After 15 minutes, found that the AC compressor needed a replacement. The car was serviced on the same day and completed in 5 hours. I paid $925 for everything. I am glad to have a working AC. read more

One of the few places that checked out my alternator without charging for diagnostics. Would go back again when I have car issues

While the company were able to explain to me what was really going on with my car on Yelp so the public can see, I still never received a call nor a proper explanation or even the make things right. Crazy... read more

Auto papa shop is amazing and great in price! My car got side swiped by my neighbor and they helped me pretty much the following day with an estimate and a few days later were repairing it within 5-7 days! There work is immaculate and my car never even looked like it got hit. 10/10 recommend for auto body fixing! read more

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Came in for a possible issue, they checked it, tightened a loose heat shield, and didn't charge me. Honest and efficient. Appreciate it.

Phenomenal service all around, from inquiry to job-completion. The team was so quick to respond from the moment I reached out to them with my scary car trouble, and their honesty and experience were palpable in the questions and answers they provided. Each team member was competent, efficient, trustworthy, and personable. I have now shared about them with all my colleagues who have Lexus and Toyota vehicles. You save so much $$$ by going to AutoPapa's team (for example, a free initial diagnostic versus Servco's minimum $250 diagnostic), and they get to the root of the problem with full visibility and no fluff/random additional charges (again, unlike Servco). Thank you to this fantastic team. So glad the Yelp reviews led me to you for my Lexus. Mahalo! read more

my mom's car has a engine light on, I was able to contact them on yelp and drop off the car the same day, car was done and able to pick up the next day, didnt expect it was so fast and easy. changed air filter and another part, oil change, tire pressure for under $500. Definately worth it! read more

Seen Auto Papa on Instagram and gave them a chance and really paid off. Amin the co-owner is friendly and easy to work with. I needed sun damage repaint for three areas on my Volkswagen Atlas and Auto Papa did an awesome job. The quote was easy and they text you with the quote before they perform the work. Amin delivered on time and walked around for a final inspection with me. Auto Papa is easy to find but street parking is minimal since it is a busy location. Just pull into their lot and head to the office. One stop shop for auto bodywork and repairs. read more

These guys did an amazing job on my minivan scratches and body repairs. They were able to get me in quickly for a reasonable price. Highly recommend them and will be using them and recommending them to all in the future. read more

Aloha, I was fortunate enough to find part of trim For my mini Cooper that was available. Ali and his boys at the shop. Not only did they sell me the part, but they also helped put the part on and glued it so it's permanently fixed. Then they also helped me under the hood figure out that I needed to get a cap for the reservoir they went above and beyond the call. I'm going to be definitely doing business with them again moving forward. Nicest guys I've met.Five Stars all the way!!! read more

Considering the weather conditions , I was surprise they were able to complete the repair in a timely manner. The cost was very reasonable compared to several other places I visited for estimates. read more

They were able to take me in as soon i finished work in a short notice. And was able to fix the problem i thought it was but figured out the real issue and I was able to drive home the same day. Great service read more

The folks here were very accommodating and let me come in on short notice for a damage estimate.

these dude funny asl lol they took some chick bmw and did donuts on the main road for performance test never saw it coming when i took my car in i saw next to mine a smash as shit toyota corolla whole front end bit off 3 hours and a wendys combo later i come back the shit look pretty enough to markup on fb market w 300k miles and a salvage title "price to sell ik what i got" type which is to say it was very very well repaired def come back for body work if a lifted tacoma ever hit me their mechanic got jokes and he know what he doing he show u all the work w his own eyes mind and fingers before he do it, 8 hours and $600 later they fix my wrecked 370z exhaust good crew good dudes read more

I got to speak with Amin who is awesome! He responded quickly and answered all my questions and concerns regarding scratches on my Tesla. Dropped off/ pick up same day and the team did a great job! You couldn't even tell anything happened. I am extremely happy with the work they did. Thank you!!!! read more

I put a request on Yelp and this Place responds right away to try to communicate and schedule an appointment fixing. I had a bunch of Repairs and every time Auto Papa was one of the first to the Rescue. When we discuss to come to fix my Window, they were willing to combine another request for Repair together. I was able to do a same day repair for all my work (took about 3 hours.) When the work needed change, they brought it up to me and able to work out a price difference, then another part need to change and they still were able to get the Part ASAP. Since with many changes and parts needed to be get, I was appreciated that I got a Discount after all the work and quotes & able to do the work the Same day. Would do work again since they are pretty close to Home. read more

Went well and they took care of my son's car. Process was right and they treated my son like ohana.

This was hands down my best experience with a mechanic/auto body shop. Great customer service! Thank you for your help Auto Papa

Fast, Fair, and Honest Messaged Autopapa on Yelp because my car started making this clunking noise. They replied almost right away and told me to bring it in for a free diagnostic. After checking it out, they found a bunch of issues with my suspension and brakes. Instead of just handing me a bill, they actually took me to my car, showed me exactly what was wrong, and even pulled up the parts and prices so I knew exactly what I was paying for. Prices were super fair, labor was way cheaper than the Oahu average and they got it all done fast like the day later fast. Super easy to talk to, no surprises, and I drove away feeling way safer. Definitely recommend these guys! Looks like they do a lot of auto body and paint work as well. read more