Not sure what star to provide. Called to get a quote to replace my compressor. The person i called said they could install for a decent price if I bought the compressor from Amazon. Done. The change out took 2 full days that i had to pick it up on the third day. This was much longer than anticipated. They said it wasn't an easy change. Anywho, I paid the amount quoted and left. Up to here was all good. Strange but when i got in the car I did notice my glove compartment was open. Got home is where i discovered someone was in the back side and rummaging through my things. What are they doing in the back? Thought some tools were missing but later found them buried, As far as I can tell, nothing was taken. but why, why, why is someone going through my stuff and in the glove compartment. read more

Super friendly service and quick safety check! They took my husband as a walk in and were able to get everything done quickly and efficiently. I will definitely be coming here for future safety checks read more

This review is for the state inspection. If you're looking for a no nonsense inspection, this is it. No appointments so come early. First come, first serve. Also Vance only does inspection from ~8-11a. Vance is a stand up guy. This is my 3rd time coming here for our 2 cars and will continue to bring our cars here! read more

Very friendly and quick. Definitely would recommend to a friend or family member. Called ahead of time to see if they were doing safety checks and to my surprise the phone was picked up within 2 rings. read more

Terrible experience. They held my wife's car for 5 weeks and could not fix it. When we took it to Toyota they told us the compressor they installed was defective and another part they ordered and said needed changing, and made us wait for an extra two weeks, was NOT defective. They may be friendly and say they they are affordable, but be careful. You get what you pay for. read more

Find some place else Not recommend poor work it is not cold at all, passenger side still blows warm

I got amazing service from Polar Auto , they accepted my vehicle right away and was done about an hour later. They are very reasonably priced and I would recommend them highly. I will definitely go back when I need repairs on my vehicle again , Thank You very much Polar! read more

Polar Auto Air Conditioning - Nice cold air conditioning ! - Auto Repair Near Me - Honolulu, Hawaii

Very knowledgeable, they were able to evacuate my system when I dropped by, and vacuumed and recharged once I installed the compressor and condenser. Very down to earth and fair pricing, I'd use them again in the future. read more

Vance was awesome and help my ac get cold again ! Thanks to a friend who recommended him. If your ac isn't as cold Vance is the one to call for you service . read more

Came in for an a/c repair. Had the system filled which didn't fix the problem. Then it was diagnosed with several issues where parts needed to be replaced. The tech stopped communicating with me so I ended up going somewhere else. Wasted time and money. read more

Location: 960 Ahua St. right behind Wholesale Unlimited in Mapunapuna. Price: amazing!! Honestly, it's almost too good to be true. My air conditioner wasn't working properly so I took my car to our local repair shop and found out that my compressor needed to be replaced. They quoted me almost the same amount we paid for my husband's compressor and evaporator replacement. I was so shocked. The next day I decided to call two shops that our friends recommended (Polar Auto A/C was one of those recommendations), one shop down the street from my parents house, and 2 shops from a Yelp search. Polar Auto A/C was almost half the price of some of the other quotes we received. With such a huge difference in price, I was a bit hesitant. However, my husband's friend had great things to say about Polar Auto A/C so we decided to give it a try and we are so glad we did. Service: Vance is such a funny and honest person. You can definitely tell he's a local guy. He was very clear about price, what he was going to do, what he did, and the amount of time he needed. When I went to pick up my car, Vance gave me some advice on how to maintain my a/c such as vacuuming the dried leaves under my hood, turning off the a/c when I turn off my car, and slowly turning up the a/c when I start my car. Tips: I had to wait a couple weeks to get an appointment but it was definitely worth the wait!! read more

Polar Auto Air Conditioning - Auto Repair Near Me - Honolulu, Hawaii

I have taken 3 different vehicles here over the years and have always been impressed with the quality of service. These guys really know what they are doing and are honest. They went above and beyond, with their care of my van. Highly recommend them. read more

GREAT service, very kind customer service and very genuine people. I go here for my safety's and I'm in and out in a good amount of time. Truly great people who work here and will be returning! read more

Hit a huge pot whole with my truck New Year's Day ‍ right! Way to start the new year? ac went out immediately. Called polar since I was told they had the best price's on the island. Let me tell you, NOT just the best prices BUT EXTREMELY EXCELLENT customer service. Called braddah Vance and immediately he welcomed me to take my truck in asap!!! Soon as I got to the shop Him and his mechanic got to work and within no time called me and explained what exactly was wrong and what needed to be done braddah went above and beyond and fit me right into his busy schedule. I can't be anymore happier with the excellent experience I had with this shop. SUCH A BLESSING AND TRUCK IS FREEZING COLD. Thank you braddah Vance God bless and no stress at all! read more

Polar Auto Air Conditioning - Polar auto a/c - Auto Repair Near Me - Honolulu, Hawaii

I have been taking my three cars here for over three years for safety inspections.Q Tips and tricks for being successful show up early in the morning. 99% of the time I'm able to pull right in if not it's usually 1 to 2 car wait. Make sure you have all your paperwork ready when you arrive. Your safety, registration, and insurance. He will also ask you for you vehicle mileage. I normally pay in cash as well. I am usually in and out in 15 minutes or less. He's a surfer and will talk surfing with you if want to chat. He knows all the good spots. read more

Very good service and I would recommend to others personnel friendly I would let other know if they need AC service. read more

The AC evaporator on a relative's 2010 Toyota Camry finally failed after 130K miles. We contacted a few repair shops for quotes and selected Polar Auto for the repair work. Vance is a real akamai guy and made me feel comfortable with his assessment and the planned work. The repair took roughly a week since we told him that the job wasn't a rush, and we had a second car that we used in the interim. The AC now runs cold, and the work includes a 12-month warranty. This was a very informal business arrangement which is based on the trust system. Some folks may be uncomfortable when the quotes, scope of work, and warranty are verbal, but have faith. BTW- Vance also found some cash under one of the seats that must have been dropped by my relative. He returned it to me without hesitation. Great people, fair prices, and a thorough work ethic. read more

Helped us out and prices were what I consider affordable. Way better then other shops I've been to. Sometimes hard to tell if a shop is good or not, but they seemed like good people. read more

Absolutely the best, kindest, greatest service I've ever had for an air conditioner I was told by two other places I need to spend $1000 on a new compressor and these guys figured out it was just low on antifreeze and took such great care of me I love these guys please support them!...these are the kinds of small businesses in Hawaii that make me proud to live here. read more

My Chevy Express cargo van AC stopped working and i didn't know where to bring it for repairs. Polar AC had pretty good reviews so i brought my van there. Vance replaced the evaporator, which in itself is a pain, ahead of schedule. He estimated 2 days but in actuality i was picking up ion the morning of the 2nd day.... His price was unbelievably low...i was expecting a $1400 bill, as that was what i paid previously years ago. On top of that, he mentioned that the car rental agency gave a discount for his customers.. I asked when returning the rental.. and they really did give me a big discount.. Vance saved me money on the AC repair AND the rental car! His professionalism and his obvious desire to do the job correctly is so refreshing in this day and age! He has a customer for life and i would recommend him in a minute, without even thinking. Thanks again Vance!!! read more

I am extremely disappointed with the service I received here. My ac went out a day ago and it has been miserable driving in this heat without it. I came to Polar based on a recommendation from a mechanic and the mostly good reviews I saw. The hours said 9-5 so I called the same day but couldn't get anyone on the phone so I came by right at opening time the next day. The location was kind of hard to find because it is sandwiched in between a battery shop and another auto place and there really wasn't anywhere to park once I got there. The man who came out to meet me (I assume was the owner) asked me what I needed. I told him about my ac and he told me to come back after 11:30am or noon because he was only doing inspections in the morning. So, I left and then drove all the way back out there right at 11:30 per his instruction only to find no one there. I had to ask the battery shop next door where he was, and was told that he had just left and probably wasn't coming back the rest of the day. Frustrated at having wasted my time, I called the shop and spoke with the owner asking again about having my ac looked at. He then told me that today wasn't a good day to look at it but to come back tomorrow. This was not what I wanted to hear, especially after he had just told me to come back later the same day only to just leave. So now I'm stuck having to try to get the dealer to fix it, which is infinitely more expensive, and I'm still driving around in a hot car. Thanks for nothing. I will not recommending this place to anyone in the future. read more

Recently took my car in to get my air conditioning serviced, found out my evaporator needed to be changed. The owner (Vance) gave me a great deal and charged me only $800.00 compared to other a/c shops who were charging me $1400.00 to do the job. If anyone needs a/c repairs on their vehicles, I'd highly recommend going here. read more

Vance is awesome he knows his AC repairs. Very honest and helpful. If you need to get your AC done I highly recommend these guys!!! My 1996 Tahoe AC system was leaking through a valve and fortunately they did have a valve in stock and replaced it. Ali did a full vacuum and recharge of my system and it's blowing cold again like new. read more

See all

Always come here for safety check and fixed my ac for a great price and I was done within days.

Honest and very informative about current condition and updates with a/c repair. Small and busy shop but always made time for assessments and answering concerns. A/c is working AWESOME! Thanks to Vance and his team! read more

Vince is always willing to take me in to provide my safety check efficiently and quickly. Thanks Gang!

I had an awesome experience with Vance yesterday when I came in for safety check. He is one strong Christian living out his faith and doing what God tells him to do. What a sensitive and obedient child of God. He blessed me so much with his powerful testimony. God bless you Vance. May the Lord God pour out more blessing to you and your business read more

If you need a safety check you can go here. I paid 30$ with no tint on the windows. Not sure what the going rate is for safety check. He does safety check until 11am, get there early or call for an appointment aide he is busy. Service was great and quick gets you in and out. read more

The business owner here is super cool and good to work with. Every time I call VANCE, he is always able to fit us in on things that need to be done on my vehicle. From AC work to safety! Vance is the guy!! read more

I went in for an estimate and the owner was very helpful and kind The only reason I didn't go with Polar was because they were very busy and I needed the repair done sooner rather than later. read more

I searched the entire island looking for the best person to do ac work on my car and these guys are definitely, without a doubt, the cheapest and the most honest. Vets told me where to find cheap parts and told me how much he charges labor and it was pretty much settled. He got my ac working within a couple of hours and I was very happy since I had gotten the car with a broken ac and I had been driving around for god knows how long in the smoldering Hawaiian heat/humidity without ac. After a couple of months my car battery died and I called him to see if there was someone he would recommend to get the battery changed and to my surprise he offered to personally come out to where I was and jump started my car, then pointed me to the right direction to where I should get a battery. I have recommended him to about 3 other people already and I'll be more than happy to go back to him regarding my car's ac needs. How anyone ever had a negative experience with him is beyond me and I suspect they were simply nightmare customers. His customer service as well as his prices are by far the most competitive ever! Another thing he noticed when I took my car in was that my engine had an air leak which he said he would try to fix even though it was outside his specialty. Ofcourse I would understand if he was unable to fix it, but he did manage to fix it for well under a hundred bucks and now my engine idles perfectly! I could notice the difference immediately. He even took pictures of where the cracks were and the repairs he made. And I could hear the hissing sound of air escaping before the repair when my engine idled a bit funny, and after I came back when the repairs were done there was no slight hissing and my engine sounded beautiful. Like brand new. This guy is extremely honest, hard working, fair priced, and full of Aloha! I recommend him a thousand times over anyone else I've talked to on island. Stay being awesome Vets! You're definitely the man. read more

RANDY IS AWESOME! I came in for a R12 recharge on my 93' corolla wagon last week. He stayed past closing time to work on my car and he explained to me how the recharge works. We were talking story and I could just tell that he is an experienced mechanic. He offered to fix my mom's saturn as well. What a great guy! In the end, he did not charge me. I tried to negotiate some kind of price, but he just told me to bring in the car when I decide to convert it to R134. Hard to find mechanics that aren't trying to rip you off. Highly recommend going to Polar Auto AC. Thanks again for your service, Randy! read more

I have been going to Polar AC for years and would not go anywhere else other then to Vance. They actually give you the full attention when bringing in your vehicle, he explains in detail with visual of whats wrong with the car as I have no knowledge of vehicle repairs but when he shows me what broke then Im like "O I see it". Vance is very personable and if you ask me a gentle giant, Lol. Great attitude, work environment, honest, tries to give the cheapest rate and super funny. I give this place 5 stars as it deserves, he earned it. Keep up the AWESOME attitude and work! read more

if I could give no star I would, I don't even know what just happened. I went there to get a diagnosis of my a/c. the guy was friendly and at first I was impressed because I thought he had found out what was wrong. a fuse ...EASY...can handle that. turns out it's the compressor and he tells me easy can start on em now be done in 3 hours., I say cool he tells me he gonna do me a favor and keep the job off the books for 950$ bucks.......I say you gonna be done in 3 hours? he says yup if not no pay 4 hours later I swing buy wires all sticking outta my hood and nothing new put in......I had to tell him it doesn't look like it's gonna get done he says no still can, wile the management is telling him hey we gotta lock up! I had to physically put all my wires back together wile he disappeared and then he quoted me 700 $ for parts and if I can put em in he will charge it up for free! wtf!....wile I'm under my own hood trying to put my truck back together!!!!!! I noticed the r134 was discharged all in my engine compartment with no catchment also! I mean you can't make this up!......I quietly put my truck back together and drove away still with no a/c read more

We were recommended to Polar A/C by a friend who said to use his name to get good service. Didn't work out for us. They agreed to see us quickly, but did no diagnostics. They said we needed a resistor module, but gave us no part number. We drove from Mapunapuna to Ka Uka Blvd. @ Tony Honda to buy the part. We ended up driving back & forth two times that day. After a mistake on part numbers, we waited two days for the right part. The part was popped in, & burned out immediately. We decided to go to Hamakua Body & Fender instead. The whole thing cost us $620.00 & 5 days without a car. If you go to Polar Auto A/C, you do so at your own risk. Never again. read more

*Jason* doesn't work here but he generously offered to come put and help diagnose our problem. Talk about amazing! I've already had positive previous experiences with this place (Vance) and always make sure to recommend friends and family here but after today, I will be sure to let everyone know that sometimes it's all about the people you meet that take the time to do something nice, for nothing$$$ So much Aloha, thank you Vance and Jason, you guys Rock!!! read more

Just a warning to everyone to be very aware that these guys are a bunch of bullies. They got nothing better to do than to push people around to make themselves and their problems in life feel better. Speaking as a 25 year mechanic never trust a technician with that kind of attitude because they're never going to treat a customer with respect and be a trustworthy mechanic. I always feel sad for people who feel it's their job in life to go around reacting in aggression to minor disagreements. Hands-down for air conditioning work I only trust Mikes Auto AC read more

They did my safety check. Then noticed I had a oil leak. It was fixed in one day and they charged less than the estimate. Wish the place was easier to find. It is hidden next to Battery Bill's. read more

I had to purchase a battery from Battery Bill's (located next door) and that's how I stumbled upon them. The worker approached me with great customer service. I needed a safety inspection completed, however, the inspector wasn't available since I came there too early. It all worked out since I went next door first and then to L&L for a snack. The inspector obtained necessary documents and completed my safety inspection promptly. Overall, I had a positive experience. They were professional, friendly and prompt. Mahalo for making me a happy customer! read more

The A.C. in my car went out while my mom was visiting. Horrible timing! I came here and while he was quick to "diagnose" the problem quoted me $750. He said it was the A.C. compressor and that I would also need to replace A.C. drier. We took it to another mechanic and the real cause was a broken wire and a small leak. We were able to have it fixed at a very low cost. read more