Pacific Auto helped repair my car (Toyota Corolla) on multiple occasions, across multiple years…read more They are always reliable, considerate, very helpful, and understanding. They go above and beyond to ensure that the repair goes well. The quality of the repair is always good, and the quality of service is also really good. They make the repair process really easy, and go out of their way to save my time and resource. My insurer is Geico, and I had no issue working with Pacific Auto on multiple repairs. They are really good at fixing cars and prioritizing customer service at the same time.

I had an excellent experience at this auto body shop. Ed was fantastic to work with--he…read morecommunicated clearly and kept me informed throughout the process. When I contacted him about my car damages, he was quick to help and got me in for an inspection right away. The service was prompt, professional, and truly exceeded my expectations. I highly recommend this shop for anyone in need of reliable auto body assistance!

This review is long overdue, but absolutely deserved…read more Lee has been incredibly good to me from the start -- treating me with genuine aloha and real pride in the work he does. The job I needed wasn't collision-related; it was a full aesthetic upgrade. I wanted to completely change the color of my Tacoma, and after Yelp showed me a bunch of options, I decided to visit Lee in person to see what he was about. I'm not much of a car guy, so this whole process was new to me. Because it was an expensive project, I came in cautious and ready to keep my guard up. But after meeting him, that guard dropped fast. Lee is passionate, ambitious, and fully committed to doing things the right way. He walked me through everything with honesty and integrity -- never once taking advantage of the fact that I didn't know much about cars. Instead, he supported me, educated me, and made sure I felt confident every step of the way. After agreeing to his estimate, I handed over my keys the following week, and he went to work. About a month later, I saw my truck in a completely new light -- literally. It wasn't charcoal grey anymore; it was Space White, a modern cool‑tone metallic white originally introduced by Ford in 2020. It's a unique two‑tone shade that looks grey in the shade and bright white in the sun. I found it by accident while searching for a white that wasn't "company truck white," and Lee was just as excited about the choice as I was. From start to finish, he delivered amazing work. This was the best investment I've ever made for my 2015 Tacoma (still under 50k miles!), and I'm genuinely grateful I trusted him with it. If you're looking for someone who cares, communicates, and takes pride in their craft, Lee is the one.

Thank you Lee for doing such a great job on my paint repair, and for getting me in so quickly. I…read morewas in a huge time crunch, and Lee delivered a quality job in a very timely fashion, for a very affordable price. I was quoted 3x as much from large shops with long timelines. I saw Lee's reviews and decided to take a chance and it was the right choice. I highly recommend Lee!

So after negotiating a drop off date (16 May) to get my truck repainted, it took 11 days to start…read moreworking on it. 27 May. It was finished and ready for pick up on 6 June. I was off island until that evening. They were closed 7 June and I picked it up 8 June. The repainted color I am satisfied with but the detail work was mediocre at best. There is a ton of overspray on the rubber around the windows and rear view mirrors. Additionally, there are already a few chips in the paint in a few spots which will be a problem in the near future. This has been months of frustration. I am now just over it and will not return to this establishment again for paint work. I will say that the manager was apologetic about the delays due to staffing issues but honestly due to the way this was handled initially, I should have been a top priority and more detail and attention should have been given to my vehicle. In the manager's defense, he did take matters into his hands and conducted a majority of the work himself and I am appreciative of that. I have spent the last 2 hours attempting to clean up the overspray and it will take me several more to get it all removed. Overall , I wish this would have been handled better but you live and you learn. Again, I am satisfied with the color but not the delays in service nor the level of attention to detail. I paid a pretty penny for my vehicle and the paint job was not cheap. The expectations were high but not met. This is my honest assessment and I have no hard feelings towards the establishment nor the folks I have dealt with during this process. Mahalo!

I had a paint job for my Versa, and the shop removed the letters and car insignia on the trunk door…read moreof the station wagon. They replaced the large insignia, but they said that I would have to put back the small letters myself. Also while cleaning the car for an inspection, in addition to finding the small letters for the trunk door, I found water in my wheel well for the spare tire in the trunk. I told them that they forgot to reattach the other end of a plastic tube that ran rain water in the trunk door top right corner. They said that they don't detach that. But they had detached the rubber foam seal on trunk door when they painted the car. The seal is in the same area of the door as the plastic tube. If I had known ahead of time about the small letters, I might not have gotten the work done there. Usually shops will replace whatever they took off the car, and not leave everything inside the car for the owner to put back. To be fair, they did put back some of the stuff I found in the car after I picked up the car- like the car insignia, the rubber foam seal on the trunk door.

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

Great work. Reasonable rates. And an attitude of ' If your vehicle looks and feels like new; tell…read moreyour friends, if it doesn't, tell us!'

First off, I went on yelp with my problem (Closed my garage door on my rear bumper- scratching it…read moreall up) asking for help and got a response back within a few hours. Stopped by the next day and the team gave me a fair estimate for repair and from the time I said yes they jumped right on it. Took my bumper off in 15 min and said come back Anytime Monday and we'll put your repaired bumber back on in 15 min. Came back Monday and executed as promised. Wow...just wow. Professional, experts, honorable, fair..all words that come to mind when I think of CAB. Thanks team!!

Huge shoutout to Shania and the team for doing incredible work on my wife's Lexus after an…read moreunfortunate accident. Well typically experiences with auto body shops can be less than ideal. My experience with the shop has been nothing short of amazing the communication, timelines, quality, and customer service were exceptional. Again - I will only bring my car here and work with shanaia! The owner should Dow whatever they can to keep staff members like this!

An e-bike ran into my car -- uninsured, of course -- so I was already pretty pissed before this…read morewhole process even started . Had to call my insurance and deal with repairs, and KW Auto Body came highly recommended, so I went with them. I first went to the Nimitz Hwy location and the customer service was excellent from day one. Super helpful and easy to deal with. Then I found out they also have a shop near Ala Moana, which is much closer to where I live. I mentioned it, and they handled the switch seamlessly -- one call and everything was transferred over. The repair took about 10 days. One piece of glass was on back order, so they let me pick up the car and bring it back once the glass came in, which made things way more convenient. No drama, no hassle. When everything was done, the car looked great -- you'd never know it got taken out by an uninsured e-bike. Solid work, smooth process, and great customer service. Would definitely recommend

I brought my 2018 Tundra in for some body work and paint on the hood and roof, and the results are…read moreoutstanding. The finish is flawless, and the color match is perfect. I primarily worked with Cole. Cole was a pleasure to work with--professional, communicative, and kept everything on track. Something that I really appreciate from vendors is when they take the time to educate their customer. Cole answered all of my questions and made sure I understood everything about the process. It's clear that Mr. Pak runs a high-quality operation here. From the initial quote to picking up the truck after it was finished, took exactly eight days. The drop-off to pick-up took two days. Quality and efficiency. I highly recommend this team. After seeing the quality of work on my Tundra, I won't be suggesting anyone else. This is officially the shop I'll personally be using and will be referring people to going forward.

Thanks Cole for the job well done. I went to at least 7 other body shops to get quotes. Since this…read moreis coming out of pocket, I got all sorts of answers. 3 said they don't do out of pocket, 2 said they charge ($100+) just to provide a quote, and then others who quoted way more. I sent the car to this place, and Cole went under my car and spotted the problem right away. A quote was immediately provided. The quote was fair and I left my car behind. I like the efficiency. It was a simple fix. Stick the bumper reflector back in place. That's it, and that was what was done. Cole took the trouble to explain to me what was done and even what materials he used to get the job done. Highly recommended.

Took my car back for an estimate since my car had a fender bender. They will order the parts and…read morewhen it comes incwill be back to drop it off the the repairs. Service is friendly and goes through the whole estimate step by step. If you looking for a body and fender shop give them a call.

The staff was friendly and very accommodating from scheduling to the final repair. They were…read morethorough and walking us through the whole process. When they delivered our vehicle the repair was impeccable and like new again. They also washed and cleaned the interior of our vehicle. I would bring my vehicles to this shop again and would recommend it to anyone needing body repairs.