You guys really deserve a 5/5 review!…read more Car quality 5/5 Service 5/5 Price for value 5/5 Oh man the van I rented, 5/5 got a Honda odyssey, super clean roomy and overall driving the van was just fantastic, my entire family loved the car and comfort, as we drove around town and to the countrysides. Your service was 5/5 because I went to your website and couldn't find the van so I decided to walk up and you got me what I needed and you and your staff was super informative, patient and choices of vehicles were plenty. Thank you. Overall value is 5/5 because you run a very unique rental business!!!!!!! You allow us to park it in your lot overnight, you waved me $60.00 per night for valet at my resort. U was able to walk there within minutes to get the car or drop it off. Just the perfect way to save us some $$ I will for sure come back next trip to rent from you!! This is a must try. Side note: uber/lyft round trip for us would have costed us the same price of the rental if not more, we were able to skip the valet fees at the resort, take the tour as long as we want and just loved this setup. Also if you go to places like dole plantation via uber, your return trip might be a long wait because I didn't see a lot of uber drivers available up that way. (I could be wrong) but this rental was just the perfect setup vs the waiting game.

Akamai Rentals is exactly what my boyfriend and I ordered for our trip to Oahu! It's situated on…read morethe west end of the Waikiki Strip and even offers free parking at night (if you can swing it). Just make sure to be accommodating of other customers and park accordingly! This was a big draw for us, since the valet parking options at the neighboring resorts can be pricy. Incredibly thankful for the kind and laid back people at Akamai. I'd highly recommend this spot going forward.

You guys at Discount USA & Discount Hawaii car rental are the best and I need to tell you that…read more We bought our condo in KOA at the end of 2017 and travel there twice a year. The wife lived on Oahu for 15 years and her son and grandson still do so we hop over to see them regularly too. Since 2018 when I was told on a flight to check you out I don't think I've rented a car in KOA or HNL any other way and it's been dozens of rentals. Now I found Discount USA too so we'll use that app too. Anyway.... I just wanted to pass on how much we use your service and how pleased we are with the ease of shopping all rental companies in your website and app. I wouldn't shop any other way although I keep trying directly and bookings and car rental. Com and Costco but guess what? You guys are consistently the best so I figured I better pass that info on to you Thanks & Mahalo..... happy dancer |

I rented 2 days in advance as the prices were lowered. I requested a compact car listed at $80…read moreincluding tax for 2days. When I arrived at the hotel, the clerk assigned me a 4 door sedan. It didn't have the fuel efficiency if a compact car and it was much larger than I expected. The window visibility was lacking so I returned it. The clerk said my only other choice was a Kio with a boxy build. It was actually a compact SUV but I snatched it as it was better than the first car in many ways. Well, I can't complain too much since I only paid $40/ day but it wasn't fuel efficient.

Wow, truly a breath of fresh air in the car rental business. Hands down one of the best I've…read moreexperienced. I have traveled a lot for work/pleasure and know how to navigate rental car agencies pretty well. Every once in a while they get one over me, especially recent with the electric vehicle push. I also almost always avoid off airport rentals as a rule. Given the price and the glowing reviews I thought I would give Lucky Owl a shot. I'm very glad I did. The pickup process was super easy, just walked across the street from the southwest baggage claim where the pickup spot #4 was designated. Made the call and they were there rather quick. At the counter there was no sales push or tactics, they just verified my ID and CC then handed me the keys. Their rules were clearly laid out next to the window. They took photos of the cars condition and encouraged me to do the same. I also received the exact car stated on my reservation. No issues with the car for the 2 weeks we were there. Someone mentioned you blend in with their cars as a local, I don't know how but it did feel that way, hahaha. I especially liked the rubber floor mats which made cleaning easy. My one recommendation would be a trunk/hatch rubber mat. I know they are much harder to come by, but it would help with sandy beach gear. Speaking of, they even offer to rent beach gear! My airbnb came with some, but its great to know for next time. Drop off was just as easy as pickup. Their rental terms mention excess sand has a fee and there is a Texaco close to their location with vacuums. I wasn't sure if we had reached the "excess" level but why not treat the car with respect and clean up after yourself since Lucky Owl treated us well. When I got back they took a couple photos of the condition just like the pickup and had the shuttle ready to take me to the airport. No question I will be renting from here again next time in Oahu! They also have some friendly cats to greet you.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

Needed a last minute one day van rental. Shopped around with the usual corporates and wow! Buku…read morebucks! Checked out One's rates and they were much more reasonable. This review is specifically for the Ala Moana location. Their office is located in the lobby of the Ala Moana Hotel. They seem to be an all Japanese staff. Very courteous, and very accommodating. Easy pick up and return. Their cars are on the lower level of Ala Moana Center. They will escort you to the car when you pick up. At drop off, park at the designated parking spots, take the keys to the office and they will check the car out while you wait in the office. Definitely using them again!

I called One's Rent A Car last minute for same day rental and they completely exceeded my…read moreexpectations! I got a reservation right then and there. They were waiting patiently for me to arrive and made me feel welcome right away mentioning they were expecting me. Definitely ask for Hajime -- he was incredibly accommodating, kind, generous, and beyond helpful throughout the entire process. The entire team was in fact! I got a newer Prius that was super clean, smooth, and honestly made me want to get the same kind of car for myself in the future -- both personally and for rentals. The service was fast, professional, and the pricing was great. They even offer free shuttle to the airport if you rent more than three days. I'll definitely be coming back and highly recommend them to anyone needing a reliable rental experience!

Paradise Rental is the spot to go for a car in Hawaii…read more Nobody else had a Jeep available they did. And the Jeep was fantastic. Pricing was fair, the process was super easy, and there was zero hassle from start to finish.

Paradise rental is super convenient. Unlike other rental places which take forever to get a car, I…read morewas in and out in less than 10 min. The staff is friendly and helpful, and we got a great price!

Cheap Rent A Car is the place to go for your car rental!…read more Trust me when I said I did my research in looking for car rentals, with a complex spread sheet listing out pros and cons. In the end, Cheap Rent A Car was the clear winner! I was hesitant at first because some of the reviews had really bad economy cars, but I took a chance and set my expectations really low. I wasn't looking for anything fancy, just a car to get me around the island. Richard is the owner, and was quick with responses. To get a quote, simply fill out the questionnaire and Richard will get back to you quickly, same day or next business day. You can also call and he can give you a quote quickly. I am 24, turning 25 in May, so a lot of the other places were up-charging significantly for the young rider fee. Although I did not get the breakout of the underage fee, the inclusive price was still better than every other competitor. My questionnaire: 19 day economy rental, during peak season (mid-Dec to early Jan). Total: ~$600 (including young driver fee) Pros: -Best price on Oahu, after a lot of research -Lowest young driver fee -Quick responses -Ended up getting a 2012 2-door Kia Forte (had AC) -Right across the street from where I was staying (huge plus) -Relatively clean car inside Cons: -Car did have some issues -Quite a few visual bumps, scratches, and dents -Power steering needs to get checked since it was tough to move the wheel and stalled a bit -Noticed the right brake light went out a day before I was going to return (had I noticed earlier, I would have went in to get a new car) -AC vent could not adjust on the passenger side Overall experience was great. Quick pick up and drop off. Like others mentioned, you pay when you pick up. I will be a returning customer the next time I'm in Oahu!

A Hyundai Elantra. Yep, I got to zip around town for a few days in a little silver one while my…read more ride was getting a scratch repaired. Surprised to find my usual rental car place-Enterprise on Ala Moana Blvd was not open. Conveniently located behind McKinley Car Wash, hassle free to get a car, inexpensive and genuinely friendly service. Richard the owner answered the phone every time I called, and I had no trouble extending the lease as needed. He's been in business for 15 years in this location and has clean cars at competitive rates. I was in and out of the shop within a few minutes after arriving, and reserving a car was easily done over the phone. Located at 1137 Hopaka Street. My new go-to place for a reliable rental.

This Enterprise location is in a great spot in Waikiki. I was staying at the Courtyard Marriott,…read moreand it was only about a five-minute walk from the hotel. Even though their office hours end at 3pm, you can still drop the car off at the garage after hours, which was really convenient. When I arrived, the line looked intimidating at first, but it moved surprisingly fast. There was only one person working the desk, and she handled everything so well as she stayed positive, friendly, and efficient throughout the entire process. I also appreciated that they provided clear instructions on how to drop off the car. Finding the garage was a bit tricky since there's no Enterprise sign and only signage for the Hyatt, but the directions they gave made it manageable. Overall, the customer service was excellent and the prices were hard to beat. I'd definitely rent from this location again.

Absolutely top notch customer service. More affordable than most car rentals in Waikiki. Quick and…read morevery friendly service. Easy location in downtown Waikiki. Henry the service agent went above and beyond in extending the Aloha spirit and expressed kindness and understanding over a discrepency in the vehicles condition upon return. I will surely choose Enterprise when i travel. Mahalo nui loa. vincent visiting from Seattle

Traveling in a busy city and trying to get a rental car is stressful enough. Thankfully, Enterprise…read moremade it easy and relatively stress-free. Located near the Hilton Hawaiian Village, this Enterprise is a convenient option for tourists staying in Waikiki. You can book online and cancel anytime without even having to provide credit card info initially. And you can optionally check in the day before to expedite your pickup. The rental office is small and a little hard to find, and Google Maps shows the wrong location. The easiest way to find it is to look for "ABC Stores #36", as the rental office is right next to it. Don't confuse it with the other ABC Stores location which is also at the Village. The staff was very friendly and helpful and didn't try to upsell us on features. I liked that spouses can be added as an authorized driver for free (requires presenting your license). We booked an economy car and were given a Mitsubishi Mirage, a decent compact car. The cars are located in the adjacent parking garage, and leaving and later returning the car was a snap. We dropped off the car the following night and put the keys in the drop box, and Enterprise promptly emailed a finalized receipt the next morning. The total for our 2-day rental was $308 after taxes and fees, not unreasonable for Waikiki. While this probably wasn't the cheapest rental place in town, it was a convenient and all-around reliable option, which for us was a win!

It's a small Office and it's somewhat difficult to find as the location on Maps is different than…read morewere it actually is in the Hilton Hawaiian Village Resort area. I would recommend reserving your car through the Enterprise App or website so that the you can minimize how long it takes for them to get you squared away. The vehicles are upstairs in the Parking Garage after they get you checked out. Pro tip, check with your Credit Card Company (Amex, Etc.) and your Car insurance to see what coverages you have and how that covers a rental car that way you aren't paying unnecessary additional coverage with Enterprise Rental Cars (this is how they make a lot more money, when people add all the additional packages). Also, don't forget to fill up your car before returning it because the gas costs $6.25 per Gallon if you bring it back less than where it was when you picked it up. You can drive around the entire Island at around 6 hours. I'd recommend hitting North Shore and doing the different Hikes on the Island. There's also a large Swap Meet on the Weekend at Aloha Stadium if you're looking to get more for your money while you're there.

I think I found my new Rental Car joint, whenever I need to take out a rental car when my company…read morevehicle is in the shop for repairs....... My low mileage piece of crap Dodge Grand Caravan crapped out on me again, as motor oil started to leak out of the rear main seal. For work, I'm basically on the road the whole day, so anytime my company vehicle goes into the shop, automatically we are instructed to take out a rental. Normally, I've been going to the ilikai hotel to take out a rental, but I've had numerous issues with the service that I got from that rental car company, so luckily for me, I found Enterprise Rent-A-Car just a block away from the Ala Moana Shopping Center. Not only is this rental car much closer to the Cutter Dodge dealership, but the service was OUTSTANDING!!!! Upon walking into the rental car agency, the friendly clerk greeted me & processed my rental within 5 minutes. I was totally stunned at how efficient she did this, and upon having me sign a few electronic papers, she then told me to go into an elevator & head up to the "L' floor of the garage. Upon heading up to the "L" floor (or top floor of the garage), another clerk had my vehicle ready, and upon doing a quick look around the vehicle, I just jumped in, and took off. Easy peasy my friends!!! When I returned the rental today, I didn't even need to go into the Enterprise office, as the clerk who processed my eental vehicle return in the garage, did all of the closing of the tab. To top it off, the staff even gave me a ride back to the Cutter Dodge dealership! There's something to be said of great service.........that's how you keep loyal customers! The other rental car business at the ilikai hotel could learn a thing or two about what great service is!

Fast, easy, and convenient car rental. During this visit to…read moreOahu, we rented a jeep from this Enterprise location only due to the fact that they open at 7:30am instead of 8 like the location at our hotel. We needed our car early for an excursion that we needed to get to. When we picked up our car, the service was fast and friendly. We got the car we reserved, and it was clean with a full tank of gas. Another plus to renting from this Enterprise location is that it was about $100 cheaper than renting from the one at our hotel.

Rain was great!! Good communication and on time. He is a very nice guy. The car we got picked up in…read morewas nice and clean.

We book our car from Rain every time we come to Hawaii. The process is so much easier and faster…read morethan renting a car through any big car rental company. Super reliable, friendly and easy to communicate. 100% will continue to book from him and will recommend all my friends!